Job Description: Executive Assistant - Founder
Who are we?
Design Qandy is a luxury home décor brand. It’s nothing less than a revolution in the home décorindustry- where technology enables world class home interior design.
To know more about us, visit www.designqandy.com and https://instagram.com/designqandy
We are a lean team of high-performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to the conversations.
Most importantly, we love solving problems. If you think you’re cut out from a similar cloth, we’d encourage you to apply for this role.
What would you be required to do?
- Supervise the office boy, housekeeping staff, and security to efficiently manage the Founder's calendar, scheduling appointments, meetings, and other events.
- Book travel & accommodations arrangements for the founder for all his trips and for any employees who are travelling for official purposes.
- Coordinate with internal and external stakeholders to ensure timely and seamless scheduling while prioritizing urgent and important tasks.
- Draft correspondence, presentations, and reports to be sent on behalf of and signed by the Founder.
- Handle the Founder's payments, bank transactions, credit card payments and updations and related procedures and ensure all financial processes are accurately executed with the necessary approvals. Handle login credentials securely and discreetly.
- Manage all relevant documents related to banks, government agencies, and internal and external partners. Ensure accuracy, organization, and timely retrieval of documents as required.
- Monitor and renew all necessary memberships, such as club and hotel memberships, ensuring they are updated as needed.
- Assess and onboard new vendors based on their efficiency and quality standards for all official tasks along with Admin
- Develop a fair understanding of the Founder's day to day requirements, as well as their family business, and proactively plan and execute tasks to meet those needs.
- Remind the Founder of upcoming urgent and important meetings and tasks, on a daily basis. Continuously coordinate with stakeholders to ensure the timely completion of tasks.
- Perform tasks that will free up the Founder’s time like ordering books, returning any materials, sending festive gifts and greetings to our stakeholders for Diwali,
- Other duties, consistent with skills and experience, as directed by the Founder.
What skills we are looking for?
- Masters/bachelor in finance, commerce or related field preferred, or any other specialization
- Proven record of more than 5 years’ work experience being EA to a CXO/ founder
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Excellent communication and interpersonal skills
- Familiarity with office gadgets and scheduling applications (e.g., e-calendars, outlook, and print machines)
- Maintain Discretion and confidentiality for all matters relating to the founder
- Strong attention to detail and accuracy
- Ability to work independently and proactively in a fast-paced environment
Skills needed?
- Work experience as an Executive Assistant, Personal Assistant or similar role more than 5 years
- Excellent proficiency in verbal and written communication.
- Proactive and detail-oriented individual with multitasking skills
Subodh Popalwar
Software Engineer, Memorres
About Design Qandy
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Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Who You Are:
You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards.
You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.
To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
What You’ll Be Doing:
- Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
- Answers video calls, chats and emails and will schedule appointments with team members
- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Enter data into spreadsheets or update office calendars
- Answer and route customer phone calls and oversee transfers
- Assist and send reviews for customers to complete and score/rate their customer experience
- Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
- Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
- Responsible for pipeline organizing and creating task reminders for the team
- Increase your product knowledge and skills by participating in department meetings and trainings
- Other duties may be assigned and/or modified as business needs change
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- Graduation required
- Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
- Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
- Experience answering high call volume calls and solving customer’s needs preferred
- Excellent phone, email and instant messaging communication skills
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Patience and listening skills to respond appropriate and interact positively with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Emotional intelligence with the ability to adjust your communication style based on the nature of the call
- The ability to build lasting first impressions and relationships with customers
- Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
- Reliable high speed internet/wifi connection at home with little to no interruptions
- Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
- Knowledge of HighLevel products and services preferred
- Intermediate MAC computer skills including use of multiple monitors and applications
- Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.
EEO Statement:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
RESPONSIBILITIES & DUTIES:
• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.
• Prepare internal and external corporate documents for team members and industry partners.
• Schedule meetings and appointments and manage travel itineraries.
• Arrange corporate events to take place outside of the workplace, such as fund-raising events and staff appreciation events. • Maintain an organized filing system of paper and electronic documents.
• Uphold a strict level of confidentiality.
• Develop and sustain a level of professionalism among staff and clientele.
QUALIFICATIONS & SKILLS:
• Minimum of 2+ years of experience as an Executive Assistant reporting directly to senior management.
• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.
• Proficiency in collaboration and delegation of duties.
• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.
• Exceptional interpersonal skills.
• Friendly and professional demeanor.
ROLE MISSION (WHY THE POSITION EXISTS)
Responsible for managing the MD’s calendar, prepares any notes for the meetings, fixes appointments with visitors, internal staff, etc.
Prioritizes and follows up on concerns addressed to the MD, including those marked sensitive or confidential nature. Follows course of action as recommended by MD.
Drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the MDs ability to perform his/her duties
Making transport and travel arrangements and preparing expense reports for the MD
Coordinates internally with internal departments and acts as a point of contact between internal and external employees, vendors, external clients and guests
Arranging minutes of meetings, conferences, Board meetings
Filing all important documents, correspondence for the MD’s office
Responsible for regular monthly reports as required by the Management
Coordinates with external organizations, as required
AREAS OF RESPONSIBILITY
Administrative Responsibilities:
- Responsible for calendar management, scheduling appointments and meetings
- Making transport and travel arrangements for the MD
- Be the point of contact to answers queries and providing
information related to the MD’s office
- Develop presentations as required by the MD
- Handles all correspondence for the MD’s office and prepare
responses and filing all important documents
- Manage information flow in a timely and accurate manner
- Delegating tasks assigned by MD to staff and follow up of status of all tasks assigned
- Collating MIS from all departments on a timely basis
- Handle confidential information in a sensitive manner
JOB SPECIFICATIONS
Education:
Bachelor of Commerce / Arts
MBA (Optional)
Job Related Experience:
6-8 years of work experience in administration with minimum 3 experience as a Executive Assistant to a Management role
Excellent computer proficiency required
Business Understanding:
Hospital Management
Others:
Excellent English Communication (Written and Verbal)
Excellent Presentation Skills
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Roles and Responsibilities:
- Assembling raw footage and transferring or uploading it to a computer.
- Following a script, screenplay or outline.
- Inputting sound to enhance footage, which may include selecting music and writing voice-overs.
- Inputting graphics to enhance footage.
- Digitally splicing film and video and synchronizing them into one rough cut file.
- Improving and correcting lighting, coloring and faulty footage.
- Working closely with directors to present a final product that matches the vision.
Skills and qualifications:
- Bachelor’s degree required.
- Training in multimedia and communications.
- Proficiency in editing software programs.
- General understanding of computers and digital equipment and knowledge of new and cutting-edge technology.
- Ability to take and follow directions, while also having a creative eye for improvement.
- 2-3 years of experience in Video editing.
Job: Full time
Salary: 5-6 LPA
Location: Mumbai
About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.
Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.
Why this Role
We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.
Roles and Responsibilities
- Work on Migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
- Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
- Analyze customer expectations and data to share an expected completion time.
- To manage multiple migrations at the same time to ensure migrations are completed within the stipulated time.
- Work closely with internal and customer-facing teams to deep dive on a customer migration request and workflow using our systems to ensure nothing falls to the bottom of the to-do list
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.
- Keep current on product releases and updates
Desired candidate profile:
- Proven data entry or Migration work experience will be an asset
- Experience with MS Office and data programs
- Attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
Expectations from the candidate:
- 0-2 years of experience. Prior experience in SAAS environments will be an added advantage
- Resolve processing migration problems working with the technical team
- Pay attention to detail to maintain Data accuracy
- Self Motivated and willing to excel in strict /short deadline
- Have the ability to multitask as needed and time management skills
- Must be comfortable working during night shifts.
- Supervise and monitor the work of HK staff. As their manager, he/she will supervise, mentor, train, and coach our office staff and delegate assignments to ensure maximum productivity.
- Oversee general office operation and facilities management
- Implement and maintain procedures/office administrative systems
- Coordinate company events or conferences, which will include
- Handle all correspondences, complaints, and queries about the office and office facilities.
- Manage office logistics: You will be responsible for maintaining the inventory of office supplies and equipment like stationery and furniture maintaining proper stock levels at all times
- Handle reports and contracts for different activities and vendors, creating presentations and other management-level reports.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres