Production Support Analyst

Your Impact 

We’re looking for passionate and self-driven folks who can combine technical depth with strategic product thinking. This role is ideal for someone who enjoys working with modern backend stacks, brings strong critical thinking to the table, and can balance short-term delivery with long-term technical vision. 

• Build scalable and reliable backend services and APIs that power the product.
• Design, implement, and maintain databases, ensuring data integrity, security, and efficient retrieval. 
• Implement the core logic that makes applications work, handling data processing, user requests, and system operations. 
• Contribute actively to system architecture, proposing enhancements and leading design discussions for new features and services.
• Working closely with product managers and designers to turn ideas into reality and shape the product roadmap. 
• Optimize systems for performance, scalability, and security 
• Stay up-to-date with new technologies and frameworks, contributing to the advancement of software development practices 
• Drive code quality through writing unit tests, code reviews, and documentation.
• Take ownership of end-to-end feature development — from design to deployment and monitoring.
• Mentor junior developers, setting high standards for engineering excellence within the team.

What skills do you need? 

• Extensive (Must have) hands-on experience in JavaScript / TypeScript, backend development using Node.js and Express.js, and database management with MySQL.
• Strong command of JavaScript and understanding of its quirks and best practices
• Exposure to system design and interest in building scalable, high-availability systems.
• Experience from a high-growth product-based startup is a must-have.
• Ability to think strategically when designing systems—not just how to build, but why
• Prior work on B2C applications with a focus on performance and user experience
• Ensure that applications can handle increasing loads and maintain performance, even under heavy traffic 
• Work with complex queries for performing sophisticated data manipulation, analysis, and reporting. 
• Knowledge of Sequelize, MongoDB, and AWS would be an advantage. 
• Experience in optimizing backend systems for speed and scalability. 
• Experience building teams and operating in high-paced environments

Why choose a career at RockED? 

• Build from Day One: Work in small, fast-moving teams solving real problems and building products from the ground up.
• Learn from Industry Leaders: Collaborate directly with leaders who’ve held senior roles at global companies like Adobe, Microsoft, Walmart, and more.
• Global Exposure: Be part of a diverse, high-calibre team working closely across the US and India.
• People-First Benefits: ₹10 lakh health insurance coverage for you and your family—fully sponsored by RockED.
• Freedom with Responsibility: Unlimited leave policy built on trust and ownership, used responsibly by our team so far.

Role Overview

This is a senior-level counselling and inside sales role involving high-quality lead conversion, advanced counselling, and mentoring of junior counsellors while consistently achieving higher revenue and performance targets.

Key Responsibilities

• Handle high-intent, high-value, and complex student leads
• Conduct advanced counselling, objection handling, and closing
• Achieve higher individual conversion and revenue targets
• Support, guide, and mentor junior counsellors
• Ensure strong follow-up discipline and CRM accuracy
• Contribute to achieving team-level sales and growth goals

Eligibility & Requirements

• Prior experience in inside sales, student counselling, or EdTech preferred
• Strong communication, persuasion, and closing skills
• Proven and consistent track record of target achievement
• Ability to guide, train, and support junior team members
• Process-driven and performance-focused mindset

Job Title: Lead I – Python Full Stack Engineer (Python + React)

Location: Hyderabad

Work Model: Hybrid (3 days in office)

Notice Period: 0–15 Days (Immediate joiners preferred)

Job Summary:

We are looking for a Lead Python Full Stack Engineer with 6–7 years of development experience to join our engineering team in Hyderabad. The ideal candidate will have strong hands-on expertise in React UI and Python backend development, with solid experience in modern testing frameworks, CI/CD, and database management.

Key Responsibilities:

• Design, develop, and maintain full-stack applications using React (frontend) and Python (backend).
• Implement reusable UI components and ensure a seamless user experience with React.
• Build and manage backend services using frameworks such as Django, Flask, or FastAPI.
• Develop and maintain unit and end-to-end tests using frameworks like Jest, Mocha, and Cypress.
• Manage state using libraries such as Redux, Zustand, or MobX.
• Configure and maintain CI/CD pipelines for efficient deployment.
• Integrate with relational and non-relational databases such as PostgreSQL, MySQL, or MongoDB.
• Collaborate with cross-functional teams to deliver scalable, maintainable solutions.

Required Skills & Experience:

• 6–7 years of full-stack development experience.
• Strong hands-on expertise in React UI (top priority).
• Proficiency in Python with frameworks like Django, Flask, or FastAPI.
• Expertise in unit testing (Jest, Mocha) and E2E testing (Cypress).
• Experience with Vite or similar build tools.
• Strong understanding of CI/CD pipelines.
• Experience with RESTful APIs, web services, and routing (React Router).
• Solid understanding of PostgreSQL/MySQL/MongoDB databases.
• Strong problem-solving and debugging skills.

Nice to Have:

• Familiarity with Node.js or Express.js for backend development.
• Exposure to front-end technologies such as HTML, CSS, and JavaScript (ES6+).

Overview

We at PEMS digital aim to create a smarter, greener tomorrow for you, with your expertise. All of us are guided by finding and employing efficient data handling to push the frontiers of human engagement, whether it be with infrastructure, mobility, logistics or the myriads of other industries we hope to expand into. We believe in visualizing the technology of tomorrow today, and thus, priorities the attitudes of collaboration, creation and adaptability to create an ecosystem that will foster talent.

Role Overview:

We are seeking a dynamic and motivated Presales (Inside Sales).

This role is perfect for individuals looking to gain hands-on experience in sales processes, client engagement, and lead generation

Key Responsibilities:

 Conduct market research to identify potential clients and key decision-makers.

 Assist in lead generation and prospecting activities using various tools and platforms.

 Reach out to prospects via calls, emails, and social media to introduce company products/services.

 Support the sales team in preparing proposals, presentations, and sales collateral.

 Schedule meetings and product demos for the sales team.

 Maintain and update CRM systems with accurate lead and customer information.

 Collaborate with marketing to align lead generation efforts with campaigns.

 Track and report on outreach and lead generation metrics.

Qualifications:

 Pursuing or recently completed a degree in Business, Marketing, Sales, or a related field.

 Strong communication and interpersonal skills.

 Basic understanding of sales principles and customer relationship management.

 Self-motivated, goal-oriented, and eager to learn.

 Ability to multitask and manage time effectively.

What You will Gain:

 Hands-on experience in presales and inside sales processes.

 Exposure to sales tools and CRM platforms.

 Opportunity to develop client engagement and communication skills.

 Mentorship and guidance from experienced sales professionals.

Job description:

• We are looking for a young and dynamic QA Intern to join our QA team and help plan testing efforts, execute test scripts, and help with installation testing, software, and web testing.

Your Roles and Responsibilities:

• Basic troubleshooting and analytical skills
• Good verbal and written communication skills (Documentation Skills)
• Attention to detail is important
• Must be proficient with computers
• Basic knowledge of software is required
• The ability to test software and question features or behavior is desirable.

You should have:

• BTech/B.E or relevant degree in Computer Science

1. To ANALYZE Business Requirements end-to-end & Documenting Requirements
2. Write Good User Stories (Preferably using INVEST techniques)
3. Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs 
4. Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
5. Document requirements by creating use cases, functional and requirement specifications documents
6. Collaborate with internal teams to ensure proper documentation of the product capabilities
7. Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog 
8. Presenting the product capabilities, gathering requirements and identifying gaps 
9. Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
10. Roadmap prioritization, conceptualize new product features, and assist with competitive positioning

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality