Production Support Analyst

AFS Operations

·         70% office and 30% site work.

·         End-to-end call coordination and follow-ups.

·         We will get candidates from construction or manufacturing industry.

Designation : Executive – Aftersales (AFS) – Operations

Department : Aftersales Service (AFS) – Operations

Reporting to : Assistant / Senior Manager – Operations

Department Head : Senior Manager – Operations

�� Role Summary

The Executive – AFS Operations is responsible for execution, coordination, and closure of Aftersales Service

jobs including service visits, repairs, AMC/PMC activities, and material movement. The role ensures timely

deployment of technicians, accurate job documentation, coordination with commercial and billing teams, and

adherence to safety and quality standards. This position plays a critical role in on-time job completion and

billing readiness.

�� Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

�� Key Responsibilities

�� Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

��‍�� Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

Job Description - JD & KPIs

5. Approve technician attendance and service completion details

�� Documentation & Billing Support

1. Ensure accurate job card entries (service details, dates, signatures)

2. Collect signed job cards, acknowledgments, and completion certificates

3. Verify GRNs, delivery challans, and service reports

4. Share complete and verified documents with AFS Commercial for billing

5. Ensure zero discrepancies in job documentation

��️ CRM Updates & Reporting

1. Update job execution status daily in CRM

2. Close jobs in CRM post completion with all supporting documents

3. Maintain execution tracker (job-wise, technician-wise)

4. Report delays, site issues, or client concerns to seniors immediately

5. Support audits by providing execution records when required

�� Stakeholder Coordination

1. Coordinate with AFS Commercial for job scope clarification

2. Liaise with finance for billing-related clarifications

3. Coordinate with safety team for audits or site compliance

4. Support client communication regarding service schedules and closures

5. Assist seniors in resolving escalated operational issues

�� Key Performance Indicators (KPIs)

• On-time job execution as per committed schedule

• Zero rework due to operational or documentation errors

• Timely submission of billing-ready documents

• CRM job closure accuracy and timeliness

• Client satisfaction and minimal escalations

�� Career Progression Pathway

Job Description - JD & KPIs

Page 3 of 3

Level Title Key Criteria for Progression

Entry Executive – AFS Operations Timely execution, accurate documentation, discipline

Level 1 Senior Executive – Operations Handling multiple sites, technician planning

Level 2 Assistant Manager – Operations Independent site ownership, client handling

Level 3 Manager – Operations Team management, regional operations control

�� Growth Factors

Area Indicator

Execution Discipline Jobs completed within planned timelines

Documentation Accuracy Zero missing or incorrect job records

Coordination Smooth inter-departmental communication

Escalation Readiness Issues escalated within 24 hours

Learning Curve Independent handling of jobs within 2–3 months

�� Evaluations

Quarterly evaluations will be conducted by the Department Head, with HR involvement as required, based on

performance against KPIs, documentation quality, and operational discipline.

• 5+ years of experience
• FlaskAPI, RestAPI development experience
• Proficiency in Python programming.
• Basic knowledge of front-end development.
• Basic knowledge of Data manipulation and analysis libraries
• Code versioning and collaboration. (Git)
• Knowledge for Libraries for extracting data from websites.
• Knowledge of SQL and NoSQL databases
• Familiarity with RESTful APIs
• Familiarity with Cloud (Azure /AWS) technologies

Role Summary

We are seeking a Full-Stack Developer to build and secure features for our Therapy Planning Software (TPS), which integrates with RMS/RIS, EMR systems, devices (DICOM, Bluetooth, VR, robotics, FES), and supports ICD–ICF–ICHI coding. The role involves ~40% frontend and 60% backend development, with end-to-end responsibility for security across application layers.

Responsibilities

Frontend (40%)

1. Build responsive, accessible UI in React + TypeScript (or Angular/Vue).
2. Implement multilingual (i18n/l10n) and WCAG 2.1 accessibility standards.
3. Develop offline-capable PWAs for home programs.
4. Integrate REST/FHIR APIs for patient workflows, scheduling, and reporting.
5. Support features like voice-to-text, video capture, and compression.

Backend (60%)

1. Design and scale REST APIs using Python (FastAPI/Django).
2. Build modules for EMR storage, assessments, therapy plans, and data logging.
3. Implement HL7/FHIR endpoints and secure integrations with external EMRs.
4. Handle file uploads (virus scanning, HD video compression, secure storage).
5. Optimize PostgreSQL schemas and queries for performance.
6. Implement RBAC, MFA, PDPA compliance, edit locks, and audit trails.

Security Layer (Ownership)

1. Identity & Access: OAuth2/OIDC, JWT, MFA, SSO.
2. Data Protection: TLS, AES-256 at rest, field-level encryption, immutable audit logs.
3. Compliance: PDPA, HIPAA principles, MDA requirements.
4. DevSecOps: Secure coding (OWASP ASVS), dependency scanning, secrets management.
5. Monitoring: Logging/metrics (ELK/Prometheus), anomaly detection, DR/BCP preparedness.

Requirements

• Strong skills in Python (FastAPI/Django) and React + TypeScript.
• Experience with HL7/FHIR, EMR data, and REST APIs.
• Knowledge of OAuth2/JWT authentication, RBAC, audit logging.
• Proficiency with PostgreSQL and database optimization.
• Cloud deployment (AWS/Azure) and containerization (Docker/K8s) a plus.

Added Advantage

• Familiarity with ICD, ICF, ICHI coding systems or medical diagnosis workflows.

Success Metrics

• Deliver secure end-to-end features with clinical workflow integration.
• Pass OWASP/ASVS L2 security baseline.
• Establish full audit trail and role-based access across at least one clinical workflow.

1. Must have Experience in React, Nodejs.
2. Experience with the CI Systems.
3. Experience with any of the Cloud Platforms Such as GCP,AWS.
4. Experience with Continuous Integration environments.
5. Experience in end-to-end testing frameworkS Like Puppeteer / Cypress / Protractor/ Other selenium testing framework.
6. Experience with JavaScript Unit Testing Frameworks Like Jest/Mocha.
7. Experience in TypeScript.

nurture.farm is looking for an experienced Technical Lead Manager who is eager to have an impact on the future of sustainable agriculture around the globe.

Our Company

At nurture.farm, we are putting the farmer at the center of everything we do. We are building a more resilient and sustainable farming ecosystem by reducing risks and improving the quality of life for the farmers and their families through digitization of the farming life cycle, financial inclusion of the farming community, and affordable timely access to products, technologies, advisory and services. We are a technology-led organization, focused on bringing scalable and sustainable solutions to the farming ecosystem. We are a young entrepreneurial startup that wants to learn, create and adapt every day. We aspire to create a happy and productive workplace for our employees, that embodies respect and transparency in every part of the organization.

What you’ll do

• Design, develop, test, deploy, maintain and improve software.
• Manage individual project priorities, deadlines and deliverables.
• Enthusiastic to take on problems across the full-stack.

What we’re looking for

● Dreamers, who are passionate about creating something that touches millions of people, and transforms lives,

● Sculptors, who take pride in simplicity of design, and have the keenest eye for detail when it comes to quality

● Learners, who look forward to continuing to grow everyday.

● 5-8yrs of Software development experience in one or more general purpose programming languages.

B.Tech Computer Science, or similar field of study, or equivalent practical experience.

● Experience designing and implementing distributed systems

● Excellent C++, Java, Go and/or Python skills.

● Understanding of the Agritech domain and application of technology in farming.

● BTech Computer Science, or similar field of study, or equivalent practical experience.

• 3+ years’ experience in manual and automated QA for Web, iOS, and Android
• Analyzing user’s stories and/use cases/requirements for validity and feasibility
• collaborate closely with other team members and departments
• Can be able to write all test cases independently
• execute all levels of testing (System, Integration, Regression, and Security)
• Be proactive in identifying issues, deep dive, troubleshoot, communicate to stakeholders and escalation of issues and providing status reports
• Sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential
• Design and develop automation scripts when needed