Production Support Analyst

About the role

Our UX is a key differentiator. We invest heavily in UI, aiming for a snappy and intuitive experience. We believe in Product-Led Growth, which holds that even enterprise adoption of software tools begins with individual users. The key to achieving this is creating a user experience that prompts customers to respond quickly. We are investing in amazing UX at every touchpoint: website, help docs, dev docs, community, contacting support, asking sales for a demo, etc. This work is high-impact as it affects not only the immediate business goals of driving sign-ups but will have a long-lasting impact on our brand.

About the role

Our UX is a key differentiator. We invest heavily in UI, aiming for a snappy and intuitive experience. We believe in Product-Led Growth, which holds that even enterprise adoption of software tools begins with individual users. The key to achieving this is creating a user experience that prompts customers to respond quickly. We are investing in amazing UX at every touchpoint: website, help docs, dev docs, community, contacting support, asking sales for a demo, etc. This work is high-impact as it affects not only the immediate business goals of driving sign-ups but will have a long-lasting impact on our brand.

What it means to be an early engineer

Being part of the founding team, you will have the opportunity to shape the future of sustainable energy. Together, we’re going to face the hardest technical challenges this journey has to offer head-on. As the team grows, you’ll be the battle-hardened expert that everyone looks to for guidance. Your role will be pivotal in building a mission-critical analytics platform that encompasses predictive ML models, real-time analytics, and user-friendly dashboards.

As a Frontend Engineer, here’s what you’ll be doing

• Develop our web applications using React, Redux, Next.js, HTML, CSS
• Build scalable and interactive data visualization components for complex analytics
• Integrate external tools for product analytics
• Create and execute test plans and test cases ensuring high-quality user experiences
• Quickly develop proof of concepts (POCs) for new features or product ideas
• Regularly update and maintain website content and assets

We are excited about you because you have:

• Proven 4+ years of experience as a Frontend Developer with a strong portfolio of web applications developed using React, Next.js, and other similar technologies
• Strong understanding of HTML and various CSS Frameworks
• Familiarity with integrating advanced charting libraries, maps, calendars, and other third-party components into web applications
• Proven expertise in handling browser components DOM, Cookie, Session etc
• Proficiency in frontend testing methodologies for flawless user experience and optimizing web application performance
• Good understanding of website management and maintenance, SEO, CMS, etc.

You’ll be a great fit if:

• You have 4+ experience in building frontend applications
• Previously worked in a startup environment and have a high degree of ownership and appetite for ambiguity
• Like being a part of a high-performing team focussed on fast-paced execution at the same time detail-oriented
• A relentless desire to solve customer problems and chase down answers

Why choose Our Client?

We're the leader in battery analytics and are backed by prominent investors like YC. Today, we're the only company single-mindedly focused on enabling the world's transition to electric vehicles. We are among the most innovative companies that use data to uncover insights about electric vehicles and batteries. More importantly, you will have the opportunity to implement your tech skills to solve real-world issues like climate change. Let's do something great together.

Why choose Our Client?

Job Requirements:  

• Strong command over language
• Strong visualisation skills
• Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
• Can effectively research and organise data for all related topics for various industries/businesses
• Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
• Should have enough experience with creating content for B2B and for B2C marketing
• Should have written for videos, blogs, websites, podcasts,etc. 
• Having worked on content for corporate videos/ explainers will be an added advantage. 
• Can work well under pressure and to tight timelines
• Exposure to understanding the video production process would be an added benefit
• Understanding of global quality and trends in marketing content and content writing

Qualifications: 

• Strong creative vision, insight-driven, problem solving skills and understanding of business objectives  and brand strategy
• A proven track record of leading and managing teams.
• Great communication and presentation skills
• Exceptional writing skills 
• Ability to craft engaging and persuasive content  that resonates with the target audience while adhering to brand guidelines and voice.
• Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
• Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
• The ability to work well under pressure and adhere to tight deadlines

Role Overview:

We are seeking an experienced Full-Stack Tech Lead with a strong background in PHP and Angular development to head a small technical team (~3 ppl). This tech lead job will have a large amount of time spent on coding.

General Requirements:

• An undergraduate or graduate degree in a relevant field
• 5+ years of experience in full-stack development

Key Technical Skills:

• Architecture: Expertise in design and implementation
• Front-End Development: Strong in Angular
• Back-End Development: Extensive experience in Node.js and PHP
• Databases: Strong in MySQL
• Version Control: Strong experience with Git
• Cloud: Strong experience with AWS

Soft Skills:

• Fluent in English
• Strong communication skills, both written and verbal
• Strong team player with the ability to work well in a group
• Comfortable with delegating tasks and ensuring the delivery of high-quality code from the entire team in a timely manner

• Reviews design specifications to understand the scope, requirements, and function of the software product.
• Preparation of test data and execution of test cases (including functional, system, regression, performance, API and database layer etc.)
• Identifies appropriate processes, parameters, functions, and data to test and validate; parameters may include general function, the validity of results, accuracy, reliability, and compliance with industry standards.
• Lead and participate in test case reviews with Business, Developers, other team members
• Estimate, prioritize, plan and coordinate testing activities
• Ensure that user expectations are met during the testing process
• Design, develop and execute automation scripts using open source tools
• When a product does not perform within specifications, reporting defects to programmers while identifying and recommending solutions, improvements, and updates.
• Identifies, logs, and recreates error codes, bugs, and defects.
• Draft quality assurance policies and procedures
• Investigate production issues
• Conducts testing to ensure products perform according to product requirements and within established guidelines.

About Wise

Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 2mn users in 12 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.

What we need

We need you, if you are a senior software engineer with 4+ years of experience in building robust scalable systems. Work would involve building things quickly and adapting based on market feedback while ensuring the security and quality of the codebase. If you love coding and building things excites you, we would like to talk to you.

What you will need (Skills)

• Experience building microservices and distributed systems, RESTful APIs, user interfaces
• Knowledge and will of writing unit, integration tests is a must. TDD is a plus
• Preferably a polyglot: Strong command Ruby/Golang/Java/Python
• Some exposure to infra: Deployments, CI/CD setup, security. AWS exposure is good to have
• Strong database concepts. Experience with MongoDB is a plus

What you will do

• Feature analysis, hands on development, code reviews, deployment & rollouts
• Passionately maintain coding practices, quality & good design standards
• Design and develop highly scalable, available, secure and fault tolerant systems
• Actively contribute in assessing & improving/optimizing security & infrastructure

Great to have

• Sense of ownership
• Developers who can talk product and strategy
• Experience in building scalable consumer products
• Strong opinions, loosely held

Good to have

• Interest in mentorship
• Good written communication skills
• Bangalore love

Probably not ideal if

• If you have always been right about stuff in life
• No flexibility around working hours (this doesn’t mean we work long hours but if our systems get attacked in the middle of the night, we would need you to HODORR!)

Definitely get in touch if you

• Would have started the exact same company but willing to build it together with a great team
• Find our current product unbearably slow or inadequate
• Think this company isn’t going to work as it is right now

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts, and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting