Prime production support
Banking

4 - 8 yrs
₹10L - ₹15L / yr (ESOP available)
Mumbai
Skills
Production support
Prime payment
Job Description:
Participate in monitoring and maintenance of business applications and production environment
and respond to executions by initiating correct actions to meet the highest availability targets.
Develop documentation and procedures for identified scenarios.
Identify problems and participate in problem management resolution by collecting and tracking
data and progress.
May resolve issues regarding on line transactions, system status and procedures, downtime
procedures in accordance with the SLA.
Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem
resolution services.
Participate in the identification of opportunities for improvement to processes, procedures and
tools
Review moderately complex problem situations.
Make suggestions on improvement and participate in implementation of approved
improvement throughout the supported applications architecture.
Should have experience of integration with SWIFT with internal applications and their
interaction with in order to identify and analyze problems.
Qualifications, Experience and Expertise:
University degree in Information Technology or Engineering
Minimum Experience of 3-4 years
Knowledge of SWIFT application maintenance and technical architecture
Some experience in a similar position in a comparable technical environment will be an asset
Excellent analytical and assessment skills
Excellent communication skills, fluency in English
Unix, Windows & Linux knowledge and application support
Knowledge in areas like Oracle, SQL, Scripting, VPN, DNS will be highly desirable.
Participate in monitoring and maintenance of business applications and production environment
and respond to executions by initiating correct actions to meet the highest availability targets.
Develop documentation and procedures for identified scenarios.
Identify problems and participate in problem management resolution by collecting and tracking
data and progress.
May resolve issues regarding on line transactions, system status and procedures, downtime
procedures in accordance with the SLA.
Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem
resolution services.
Participate in the identification of opportunities for improvement to processes, procedures and
tools
Review moderately complex problem situations.
Make suggestions on improvement and participate in implementation of approved
improvement throughout the supported applications architecture.
Should have experience of integration with SWIFT with internal applications and their
interaction with in order to identify and analyze problems.
Qualifications, Experience and Expertise:
University degree in Information Technology or Engineering
Minimum Experience of 3-4 years
Knowledge of SWIFT application maintenance and technical architecture
Some experience in a similar position in a comparable technical environment will be an asset
Excellent analytical and assessment skills
Excellent communication skills, fluency in English
Unix, Windows & Linux knowledge and application support
Knowledge in areas like Oracle, SQL, Scripting, VPN, DNS will be highly desirable.
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