Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score
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1. Proven 2-3 years work experience as a Sales Representative in FMCG or a related role in Bangalore.
2. Strong understanding of the local market dynamics, customer preferences, and competition in Bangalore City.
3. Must have Excellent communication skills in regional language (Kanada) along with English & Hindi.
4. Self-motivated individual with a passion for sales and the ability to work independently / as part of a team.
5. Demonstrated problem-solving skills and the ability to think creatively to overcome challenges.
6. Bachelor's degree in Business, Marketing, or a related field is preferred but not mandatory.
7. Must have his laptop/Desktop /Smart phone+ Two Wheeler. 8. Flexibility to travel within Karnataka to meet with clients as & when required.
9. Ready to travel once in a quarter to HQ in Mumbai.
We are looking for a Content enthusiast to join our fast-growing EdTech brand. You will assist in creating, managing and improving content for various marketing channels. You will work on assets that create sales conversions, website, mobile app, direct user communications, and engagement campaigns and will analyze the performance of those assets in detail, crunch the numbers, and optimize them.
Our ideal candidate is a driven professional with demonstrable creative writing skills and also has a knack for data analysis. You should have the willingness to broaden your expertise and go the extra mile. As a content manager for a fast-paced EdTech brand, you should be tech-savvy, a critical thinker and problem-solver, and demonstrate a passion for growth and success.
Ultimately, you should be able to assist in overseeing all marketing content to ensure sales conversions, brand consistency, and a positive customer experience.
Responsibilities
- Work alongside copywriters, UI/UX designers, graphic designers, and team members from other departments to create and deliver assets
- Manage content distribution to online and offline channels
- Proofread, edit and improve content created by copywriters and ensure brand consistency
- Develop a thorough understanding of conversion optimization and apply it across our brands, platforms, and channels
- Analyze performance data and find creative ways for optimization
- Ensure compliance (e.g. copyright and data protection)
Requirements
- Excellent writing skills
- Good command on English and Hindi
- Good organizational and time-management skills
- Ability to multi-task and follow deadlines
- Willingness to learn skills outside of comfort zone
- Not afraid of challenges and hard work
- Reliable team player with a sense of ownership
- Attention to detail
- Willingness to grow in a fast-paced environment
- Ability to take initiative
- Hands-on experience with MS Office, particularly Excel
Impeccable English, good communication skills, a humble and cooperative attitude, and lots of hard work are the other expectations of the firm.
We are a hardcore, fast-growth-focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely in this cause can thrive.
This is a full-time work-from-office role based out of Gurgaon.
If you're extremely driven to succeed and grow and willing to go the distance, please apply.
About the job
Job Details:
Role: Sr./Jr. Affiliate Manager & Campaign Executives
Location: Gurugram/Delhi
Reporting to Head of Performance & Paid Media
Business: Apps and Affiliates
About the Role:
We are looking for a person who has a deep understanding of the affiliate & mobile marketing ecosystem and has relevant experience with mobile attribution platforms like AppsFlyer, branch, segment, firebase etc.
Should be able to handle deliveries of mobile & web campaigns such as CPI, CPR, CPE, CPA, CPS, and others.
Objectives:
You will be responsible to create and optimize Performance/Affiliate/Paid campaigns as per the business objective; Own weekly reporting for the same.
The primary focus will be on Affiliate campaigns followed by other channels such as PPC.
You will be handling the day-to-day management of campaigns with a heavy focus on getting the best ROI.
Tweak your strategies by evaluating the Key Performance Indicators (KPIs) of all existing marketing channels to determine and make necessary adjustments to optimize performance marketing effectiveness.
Lead a team of performance marketers to help conceptualize, develop and test campaigns to improve performance.
Analyze the market, competitors, and audience- providing actionable insights
Roles & Responsibilities:
Manage mobile delivery and ad ops of the campaigns.
Help with New Business Acquisition.
Account Management & Client Retention.
Delivery Partners Management - Platforms, SSP, DSP, Publishers & Affiliates.
Handling Publisher Engagement and Retention.
Acquiring Potential partners.
Negotiating terms with all new and existing publishers.
Forming/negotiating strategic alliances with new and existing online partners.
Exploring and expanding inventory for Mobile content offers for Value-added services.
Finding and strategizing new sources of inventory for performance campaigns.
Media planning for various Mobile advertising activities.
Provide operational and monetization plans for campaigns and clients.
Reporting on KPI, Revenue Generation & Growth.
Integrate and Implement the mobile publishing tools and best practice system.
Manage and mentor other Mobile Pillars – such as Ad Monetization, Production, and Operations.
Must have an understanding of integrations with platforms such as Branch, Appsflyer, Adjust & others.
Must have knowledge about all sorts of mobile ad frauds and their types to tackle such situations.
Must have knowledge of all fraud detection tools such as Protect 360, Mfilter, and others.
Should have good knowledge of the campaign setup process which includes activities such as S2S integration, GAID, IDFA, Macros, and other such day-to-day requirements to monitor it overall.
Who We Think Will Be a Great Fit?
two - five years of experience in large scale performance/network marketing, mobile ads publishing and operations.
Leadership experience with an entrepreneurial spirit in building and a growing team from the scratch.
Very strong knowledge of the mobile ecosystem. Experienced in navigating mobile platforms (Apple, Google) throughout the entire lifecycle – from planning and buying for the campaign and meet client's KPIs.
Understanding of mobile KPIs, especially as they relate to forecasts, P&Ls, and deal evaluation
Demonstrated ability to influence all levels of management, cross-functionally and externally
Excellent written and oral communications
Let's connect to have a quick round of discussion.
Job Description:
- Code and test programming for software and mobile apps.
- Develop and deploy computer applications.
- Execute code builds to test and production environments.
- Fix bugs in existing code.
- Collaborate with product, design, and marketing teams.
- Creating top-quality applications.
- Collaborating with front-end developers.
- Ensuring that junior staff delivers according to standards.
- Improving functionality.
- Using the most updated and appropriate technologies.
- Designing and building application layers.
Sills required:
.Net, Java & SQL Database
Position : Wordpress Developer
Work Location : Chennai
Work Experience : 4 to 7 Years
Job requirement:
- To create, improve, and maintain our custom developed Wordpress applications and Wordpress websites.
- Making highly customized websites with own developed themes and plugins.
- To understand design guidelines and develop accordingly with pixel perfect accuracy, by integrating HTML/CSS responsive designs as a Wordpress theme.
- To improve performance of the website loading time.
- Should have experience in Ecommerce
- Should have experience in developing media site
Graphic Designer Requirements:
Bachelor’s degree in graphic design or related field.
Experience as a graphic designer or in related field.
Demonstrable graphic design skills with a strong portfolio.
Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
A strong eye for visual composition.
Effective time management skills and the ability to meet deadlines.
Able to give and receive constructive criticism.
Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
Experience with computer-aided design.
Strong internet and computer
Roles And Responsibilities:
Planning concepts by studying relevant information and materials.
Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
Preparing finished art by operating necessary equipment and software.
Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
Contributing to team efforts by accomplishing tasks as needed.
Communicating with clients about layout and design.
Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
Reviewing final layouts and suggesting improvements when necessary.
Responsibilities
- Be responsible for our native Android and iOS mobile apps.
- Be flexible and knowledgeable so that you can switch between the two platforms as and when needed.
- Collaborate with Product Managers, UI designers, and other technical development resources
- Turn design ideas into features implementation that scale to millions of users by working closely with other mobile and backend engineers
- Develop unit and integration tests to ensure code quality and test coverage
- Ability to work independently solving technical problems
- Add positive energy in every meeting, and make your coworkers feel included in every interaction.
Requirements
- B.S. degree in Computer Science or related degree from an accredited college or university
- You have at least 5 years of experience in developing native mobile applications with Java and/or Kotlin (for Android) and Objective-C and/or Swift (iOS) while working within a team environment.
- Strong knowledge of Android SDK as well as iOS SDK – app lifecycle, UI using XML layouts (Android) and constraints and dynamic sizing (iOS) as well as data management and caching
- Knowledge of build systems in Android using Gradle. Knowledge of cocoapods and other tools for iOS build systems
- Knowledge of change management systems such as Git
- Knowledge of Reactive programming
- You’re familiar with mobile product and design lifecycle, and collaborating closely with designers and product managers
- You have experience building and shipping mobile apps to a large user base.
- You write high quality code with unit and automated tests.
- You’re comfortable with identifying and fixing performance bottlenecks.
- Experience integrating backend REST API’s.
- Experience in Agile/SCRUM and Unit Testing, Continuous Integration, Test-Driven Development
- Strong understanding of object oriented design principles
Nice to Haves
- Knowledge scripting tools and build tools.
About Quotient
Quotient (NYSE: QUOT) is the leading digital media and promotions technology company that creates cohesive omnichannel brand-building and sales-driving opportunities to deliver valuable outcomes for advertisers, retailers and consumers. The Quotient platform is powered by exclusive consumer spending data, location intelligence and purchase intent data to reach millions of shoppers daily and deliver measurable, incremental sales. Quotient partners with leading advertisers and retailers, including Clorox, Procter & Gamble, General Mills, Unilever, Albertsons Companies, CVS, Dollar General and Peapod Digital Labs, a company of Ahold Delhaize USA. Quotient is headquartered in Mountain View, California, and has offices across the US as well as in Bangalore, Paris, London and Tel Aviv. For more information visit http://www.quotient.com" target="_blank">www.quotient.com
Quotient is an equal opportunity employer. We celebrate diversity, and do not unlawfully discriminate on the basis of race, color, national origin, ancestry, creed, sex, gender, sexual orientation, gender identity or expression, age (40 and over), religion, political affiliation, citizenship, disability, marital or registered domestic partner status, veteran status, legally protected medical conditions, or any protected category prohibited by local, state or federal laws
- Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
- Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
- Has some experience in developing and integrating extensions in Wordpress
- Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
- Has a proficient knowledge of PHP, HTML, CSS, and Javascript
- Has strong debugging and problem-solving skills
- Has an ability to work with existing code and build upon it
- Has excellent communication skills, both verbal and written
- Must be imaginative and keep a finger on the latest trends and design directions
- Can convert Adobe Illustrator and Photoshop mockups to themes for the website
- Has working experience with source control (e.g. Git)
- Has experience in WordPress Page builder - elementor is a great advantage!
- Understands what to build optimize for speed and scalability
- Has 3+ years WordPress experience & a thorough understanding of WordPress development standards and best practices.
- Has had exposure to developing, implementing, testing, and troubleshooting large scale websites and or applications built using Wordpress
- Has some experience in developing and integrating extensions in Wordpress
- Has experience with popular frameworks involving HTML5, CSS3, JavaScript, jQuery, MySQL, Firebase.
- Has a proficient knowledge of PHP, HTML, CSS, and Javascript
- Has strong debugging and problem-solving skills
- Has an ability to work with existing code and build upon it
- Has excellent communication skills, both verbal and written
- Must be imaginative and keep a finger on the latest trends and design directions
- Can convert Adobe Illustrator and Photoshop mockups to themes for the website
- Has working experience with source control (e.g. Git)
- Has experience in WordPress Page builder - elementor is a great advantage!
- Understands what to build optimize for speed and scalability