
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

Similar jobs

Role & Responsibilities
work with peers in Product, QA, and other Engineering departments;
coach and mentor team members;
cautiously drive adoption of new technologies and processes;
preserve our engineering values of quality, scalability, and maintainability;
“see around corners” — identify blind spots and prioritize work across teams;
work with international teams to ensure successful product development and delivery; and
own the overall architecture and systems engineering for your products.
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
- Proven 2 to 12 years of professional experience in Node.js development
- Strong proficiency in JavaScript, including ES6+ syntax
- Expertise in designing and developing RESTful APIs and microservices architecture
- Experience with popular Node.js frameworks such as Express.js, Nest.js, or Hapi.js
- Experience in modern front-end technologies (e.g., HTML, CSS, JavaScript frameworks like React, Angular, or Vue.js)
- Solid understanding of asynchronous programming, event-driven architecture, and design patterns
- Extensive knowledge of database systems, both SQL and NoSQL (e.g., MongoDB, PostgreSQL, MySQL)
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform
- Familiarity with containerization technologies (e.g., Docker, Kubernetes)
Company Profile:
Livello India Private Limited is a start up company with its parent company based in Germany in the city of Dusseldorf. We started in the year 2016 with a vision to create revolution in the domain of retail technology to automate and simplify the shopping experience of our customers. We have started our R&D division in India with a vision to strengthen and expand our R&D team to come up with the products that will make the shopping experience of our customers fast and hassle free. Our expertise consists of fullstack, IoT,cloud, data science, computer vision, embedded systems, test automation, electronics and mechanical engineering.
For more information, please visit our website https://www.livello.com/technologies?lang=en
Tasks:
· You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS &TypeScript)
· You support the technological conception, programming and implementation of new features
· You help manage IoT-to-Cloud services, Microservices and GCP
· Experience of working with MongoDB
Mandatory Requirements:
· Bachelor or Master student in an IT-related field of study
· 3-4 Years of Experience in Backend along with Software Deployment
· Ability to holistically conceive applications in multiple technologies in the backend
· Experience with Node.JS, TypeScript and Mongo DB.
· Hands on exposure to cloud infrastructure (GCP/AWS/Azure)
Nice to Have:
· Experience with GraphQL, Nest.JS, Docker and Kubernetes
· Understanding of IoT device management and message brokers like AMQP or MQTT
· Good to have DevOps experience
· Exposure to Agile Scrum Framework
Benefits:
· A responsible position in a fast-growing and highly innovative start-up
· An agile and diverse team with colleagues from all over the world
· English speaking open work environment, with flat hierarchies and short decision-making paths
· Advanced technology stack leveraging cutting-edge IoT hardware and software
· Creative freedom for own ideas, projects and personal development
· Team building, learning and start-up events
· Opportunity for diversifying your technical learning.
The Business Development Executive will be responsible for identifying and developing new business opportunities, building relationships with potential clients, and helping drive sales for the company’s digital marketing services. This role requires a proactive individual with excellent communication, negotiation, and relationship-building skills. The ideal candidate will have a strong understanding of the digital marketing landscape and a passion for sales.
Key Responsibilities
- Lead Generation & Prospecting.
- Must be having ability to reach US and Canada clients.
- Identify new business opportunities and generate leads through research, networking, cold calling, and attending industry events.
- Qualify and convert leads into opportunities through effective communication and follow-up.
- Conduct market research to identify potential clients in target industries.
- Engage with prospective clients to understand their digital marketing needs and objectives.
- Develop and deliver compelling sales presentations and proposals tailored to client requirements.
- Build and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.
Sales Strategy & Execution
- Collaborate with the sales and marketing teams to create strategies for client acquisition and revenue growth.
- Meet and exceed sales targets and KPIs on a monthly, quarterly, and annual basis.
- Finalize agreements and navigate contract negotiations to align with client needs.
Marketing Services / Analysis
- Stay up-to-date with the latest trends in digital marketing, SEO, PPC, social media, and other related services.
- Effectively communicate the company’s services and value propositions to potential clients.
- Provide feedback to the marketing team to refine service offerings based on client feedback and market demands.
- Maintain accurate records of all sales activities, client communications, and progress through the CRM system.
- Analyze sales data and metrics to identify opportunities for improvement and refine sales strategies.
Key Skills & Qualifications
Experience
- 0.6 – 4 years of experience in business development, sales, or digital marketing (preferred).
- Proven experience in lead generation, client acquisition, and sales growth.
- Familiarity with digital marketing services (SEO, PPC, content marketing, social media) is a plus.
Skills
- Strong communication, negotiation, and presentation skills.
- Ability to build and maintain relationships with clients and internal teams.
- Knowledge of CRM software and sales tools.
- Analytical mindset and ability to work with sales data to improve performance.
- Self-motivated, results-driven, and a strong team player.
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
Education: Bachelor's (Preferred)
Work Location: In person
Roles and Responsibilities
● Creating and maintaining database standards and policies
● Supporting database design, creation, and testing activities
● Managing the database availability and performance, including incident and problem
management
● Administering database objects to achieve optimum utilization
● Defining and implementing event triggers that will alert on potential database
performance or integrity issues
● Performing database housekeeping, such as tuning, indexing, etc.
● Monitoring usage, transaction volumes, response times, concurrency levels, etc.
● Identifying reporting, and managing database security issues, audit trails, and forensics
● Designing database backup, archiving, and storage strategy
Prerequisites
● Should have 2-4 years of experience
● Have an IT, computer science, or engineering educational background
● Understand coding and service management (to some degree)
● Should have worked on MySQL, Oracle, MongoDB with large size of DBs 1TB+
● Experience with replication configuration

React.js Developer
Job Description
We are looking for a skilled react.js developer to join our front-end development team.
React.js Developer Requirements:
- Previous experience working as a react.js developer.
- In-depth knowledge of React.JS, JavaScript, CSS3, HTML, and front-end languages.
- Experience with user interface design.
- Experience: 04 to 08 years
- Salary: As Per Market Standard
- Work from Home /Work from Office – Both available
Designation: Head of Human Resource
Location: Indore (M. P.)
Role: Full time WFO
Job Summary:
The Head of Human Resource will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organizations mission and talent strategy.
Responsibilities:
- Recruits, interviews, hires, and trains new staff in the department.
- Oversees the daily workflow of the department.
- Must have great connection with the TPO’s, college campus’s department and ability to conduct the campus drive smoothly.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
- Collaborates with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention.
- Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs.
- Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
- Conducts research and analysis of organizational trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system.
- Monitors and ensures the organizations compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
- Develops and implements departmental budget.
- Facilitates professional development, training, and certification activities for HR staff.
- Performs other duties as required.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Must have great connection with the TPO’s, college campus’s department and ability to conduct the campus drive smoothly.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to adapt to the needs of the organization and employees.
- Ability to prioritize tasks and to delegate them when appropriate
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
Education and Experience:
- Bachelors degree in Human Resources, Business Administration, or related field required; Masters degree preferred.
- At least five years of human resource management experience required.

Core Java developer responsible for building Java applications. This includes anything between complex groups of back-end services and their client-end (desktop and mobile) counterparts. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality are essential.
Responsibilities:
•Translate application storyboards and use cases into functional applications.
- Design, build and maintain efficient, reusable, and reliable Java code.
- Ensure the best possible performance, quality, and responsiveness of the applications.
- Identify bottlenecks and bugs and devise solutions to these problems.
- Help maintain code quality, organization, and automatization.
Skills Needed:
- Java, JPA, Servlets, JAX/RS, JUnit
- Fullstack : Node/Angular/React
- Algorithm,Design Patterns, Data Structures
- TomCat, Wildfly
- MySQL, PostgreSQL
- HTML, JavaScript, jQuery,
- Mobile exposure: Cordova/PhoneGap
- Exposure in E-Commerce or Product based domain
- NoSQL exposure



should understand react js, bootstrap and and android
Willing to work in a startup in Gurgaon
Team player
6 days a week

- Design of the overall architecture of the web application.
- Optimization of the application for maximum speed and scalability.
- Solve complex performance problems and architectural challenges.
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Learn and use core AWS technologies to design and then build available and scalable backend web services and customer-facing APIs.
- Troubleshoot and debug support issues and code blues autonomously.
- Assure quality of the solutions being developed within the team.
- Maintain technical mastery of the products being developed.
- Person with a track record of delivering innovative solutions in the field of algorithm development.
Requirements:
- Strong knowledge of PHP frameworks such as Laravel Symfony etc. depending on your technology stack.
- Experience in working with MySQL database and analyzing the efficiency of queries.
- Worked with real time web applications and event driven architectures like Node.js or jQuery.
- Full-cycle PHP code development experience including debugging and performance analysis.
- Building scalable and performance oriented services with caching techniques and systems like Memcached, redis.
- Experience with NoSQL and distributed database like MongoDB, Cassandra or Redis.
- Comfortable with search engines like Solr or ElasticSearch.
- Working understanding of NGINX and Apache web servers.
- Working knowledge of RESTful paradigms and to build API for our front services and mobile applications.
- Passion for products, empathy for users, and aspiration to make big impact.
- Strong database design and query writing skills with a commitment to performance and efficiency.
- Solid engineering principles and clear understanding of data structures and algorithms.
- Knowledge of service-oriented architecture, microservices, and distributed systems.
- Strong problem-solving skills, algorithmic skills, and data structures.
- Experience in agile methodologies like Scrum.
- Good understanding of branching, build, deployment, continuous integration methodologies.
Full time : BTech

