Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score
Shubham Vishwakarma
Full Stack Developer - Averlon
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As a software Engineer, you will play a crucial role in leading our development efforts, ensuring best practices, and supporting the team on a day-to-day basis. This role requires deep technical knowledge, a proactive mindset, and a commitment to guiding the team in tackling challenging issues. You will work primarily with .NET Core on the backend while also keeping a strategic focus on product security, DevOps, quality assurance, and cloud infrastructure.
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• Forward-Looking Product Development:
o Collaborate with product and engineering teams to align on the technical
direction, scalability, and maintainability of the product.
o Proactively consider and address security, performance, and scalability
requirements during development.
- Cloud and Infrastructure: Leverage Microsoft Azure for cloud infrastructure,
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- improve deployment processes.
- DevOps & CI/CD: Support the setup and maintenance of CI/CD pipelines, enabling
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• Technical Skills:
o Strong experience with .NET Core for backend development and RESTful API
design.
o Hands-on experience with Microsoft Azure services, including but not limited
to VMs, databases, application gateways, and user management.
o Familiarity with DevOps practices and tools, particularly CI/CD pipeline
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- 4+ years of experience in software development, with a strong focus on .NET Core
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Adobe IllustratorRole: Book Designer
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Machine Learning (ML)Machine Learning & Deep Learning – Strong
Experienced in TensorFlow, PyTorch, ONNX, Object Detection, Pretrained Models like YOLO, SSD, Faster RCNN, etc…
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NumPy, Pandas, OpenCV
Problem Solving - strong
C++ - average
It will be good if candidate have working experience in C++ in any domain
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iOS App Development
Objective C
Swift-
Solution design documentation, development ownership, mentoring and driving the most comprehensive trade terminal for our super users for the iOS Mobile platform
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Ensuring the team adhere to the best industry technical practices and meet the business objective
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Ensuring responsiveness of the application
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Monitor reliability and performance metrics of the system to provide an impeccable experience to the user
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Co-ordinate with developers, testers and keeps the product manager well informed of the status of the development effort to senior managers
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Mentoring of the team
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Code review of team members and code quality ownership
-
Collaborate with team, cross-functional teams to define and design new features
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Work with data sources, APIs, 3rd party SDKs
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Unit-test code for robustness, including edge cases, usability and general reliability
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Work on bug identification and fixing
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Troubleshooting and triage of field issues
-
Improving application performance
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App management and monitoring on iTunes
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Produce high-quality code and experience with security implementation
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identifying risks implementing security patches procedures
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Continuously discover, evaluate, and implement new technologies to maximize development efficiency
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Keep abreast of new trends and best practices in mobile development
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B.E., B.Tech., M.C.A. or equivalent technical qualification in Computer Science,
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7 to 10 years of proven software development experience in iOS development
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Experience in mentoring iOS developers
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Must experience with Swift
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Experience with Objective-C is a plus
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Experience working with remote data via REST and JSON must
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Experience with API integration, Third-party SDKs, Charts, Payment Gateway, Sockets is a plus
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Experience in HLD, LLD designing must
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Solid understanding of the full mobile development life cycle.
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Mobile Application security standards is a plus
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Experience in mobile app architecture, frameworks, design patterns must
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NodeJS (Node.js)Why this role?
Help build the future of sales: At Nektar, you will help redefine the way people sell. Across countries and industries. There are few startups with this kind of market potential.
A team with decades of domain expertise: Between them, the founders have nearly two decades of experience founding and growing startups and building and selling SaaS products globally.
Tackle our most impactful problems: Our team is still small, and people wear many hats. You’ll jump between product, design, engineering, devops and growth. You will not be bored.
Join us at a magical time: Founded and headquartered in Singapore, Nektar raised a substantial seed round from great SaaS VCs in less than 4 weeks of starting the company, giving us a massive jump start and room to focus on our product and users.
What do we do?
Nektar’s mission is to help people work smarter. Our first product is an assistant for sales teams that will help close more deals faster.
Sales organizations have spent hundreds of billions of dollars on systems of record to collect vast amounts of data. This data might produce pretty graphs on managers’ reports but it hardly ever helps the salesperson in the field move their deals forward. This is why, in 2019, less than 30% of salespeople used their organization’s CRM as intended, and 57% of the sales teams globally missed their sales quota.
This is where we’re different — we are laser-focused on the specific actions that help salespeople close deals. We’re building a real system of growth, a first of it’s kind to help salespeople become better salespeople by helping our users build productive habits, adopting best practices and eliminating friction from the sales process.
What we’re looking for?
- We’re looking for engineers who can hit the ground running, with at least a year’s experience building production servers using Node.js. Experience with the frontend is positive but not required.
- As an all-remote team, we require great communication skills, particularly in writing. You must be a self-motivated manager of one with the ability to work independently, take ownership and proactively seek help when required. Prior experience working remotely will be positive but is not required.
- As a startup, we prefer generalists over specialists and product-focused engineers who can empathize with users. Experience working at a fast-growing startup would be positive but is not required.
- Experience in sales tech will be a strong positive but is not a must.
How do we work?
We’re an all-remote engineering team from the beginning (yes, since before the pandemic!), and we’ve built a fantastic remote-friendly culture. We support every team member to set up a great personal workspace that fits them — whether that’s a home office, a co-working space or just hanging out at a coffee shop. We are location agnostic and you can literally choose a location that works for you . Our distributed team currently sits in Singapore, India, Vietnam, Australia and Indonesia.
We do weekly team activities, like online gaming and coffee chat to ensure that physical distance doesn’t keep us from being a close-knit team.
Nektar is a small team, and everyone’s involved in shaping the product we build. We’re still iterating and figuring out the product-market fit, so we’re not averse to throwing away code. We’d rather build a few powerful features that solve important needs than lots of features that are not as valuable.
In line with our mission — helping people work smarter — we’re always thinking about how we can work smarter ourselves. We try to avoid large and long meetings and prefer ad-hoc collaboration with one or two other people instead. We invest in continuous integration and deployment, automated testing and other tooling to eliminate friction from our engineering processes. We aim for clear written documentation and communication.
Python
Java
Amazon Web Services (AWS)About MoEngage
MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.
In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.
Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.
As part of the Engineering team at MoEngage, here are some things you can expect:
- Take ownership and be responsible for what you build - no micro management
- Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
- Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
- Learn together from different teams on how they scale to millions of users and billions of messages.
- Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team
and more importantly have fun while you work on scaling MoEngage.
About Push team,
Push team is one of the core teams at MoEngage, responsible for sending close to a billion notifications everyday to help clients engage their users better. As a member of the Push team, you will be working on developing high performance solutions to deliver personalised and context-based notifications across various channels to help achieve increased customer retention as well as customer LTV. You will also be working on designing and building features to help clients to provide customised experience for end users allowing them to have a more personalised experience at scale. Here you will have a chance to own systems and develop features end to end i.e right from inception to deployment. Though we work at scale, reliability is of utmost importance for us and we build in house solutions like Campaign Watcher & AutoBatchRunner to ensure 100% transparency and delivery of notifications
- Scaling campaign sending system to ensure industry leading delivery times (40 Million notifications under 2 minutes)
- Rich campaign content delivery and templating support
- Build and develop features to have appealing and consistent experiences across channels which touch 200+ customers and 200+ million users!
Skill Requirements
- Proven experience in handling large infrastructure and distributed systems
- Familiarity with Python related technologies and frameworks like Django or Pyramid.
- Familiarity with at least one of the cloud computing infrastructure - GCP / Azure / AWS
- Familiarity with task queue frameworks like Celery or Pika is a plus.
- Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Linux, Map Reduce
Amazon Web Services (AWS)Python
MongoDB
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon