Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score
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React Native Developer Job Description
We are searching for a brilliant, flexible React Native Developer to create novel Android / IOS apps that meet the needs of our target audience.
To this end, the React Native Developer's Responsibilities include writing and proofreading code, liaising with coworkers within and outside of their department, and monitoring customers' feedback. Over time, you will also be required to create app updates.
To ensure success as an React Native Developer, you should demonstrate proficiency in one of the mainstream programming languages, and a sound understanding of the traditional product life cycle.
An exceptional React Native Developer will be fearless but respectful in the pursuit of excellence, continually striving to shape the
ways in which Android/ IOS apps impact the world around us.
React Native Developer Responsibilities:
Conceptualizing and formulating apps that are suitable for use on all types of Android/lOS devices.
Implementing measures to safeguard users' data.
Ensuring that the construction and presentation of your apps are congruent with the company's standards.
Proofreading your code and correcting mistakes before each app is released.
Collaborating with Ul and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
Are you interested to work at a place where you are given the opportunity to grow and level up your skills?
Are you looking to build products that are impactful?
Do you want to work with an energetic team, like-minded and passionate programmers?
Do you like to create impactful and scalable products?
What we Look for
- Bring in a "can-do" attitude
- Passion towards technology and software engineering - open source, pet projects, conference talks, getting better at writing clean code
- Participate in a highly fluid environment applying agile software development principles
- Carry out unit tests and other quality control mechanisms to inform and validate the designs and code
- Work with product owner/BAs to bring an end to end perspective of the problem
- Ability to ask the right questions and communicate your ideas with clarity
- Ability to collaborate with various stakeholders and take complete ownership
- Participate actively in building one of the most impactful organizations in retail technology
As a Software Engineer …..
- Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun)
- Eager to learn new concepts, and technologies and be productive in short time
- Convert a raw idea into usable real-life software products
- Write modular, readable and maintainable code
- Good understanding and working knowledge of technologies worked
- Demonstrate good problem solving skills
- Own and be able to manage a small to medium sized modules
- Demonstrate ability to guide and coach a new team member or fresher
Grid is a low-code platform that enables enterprises to move from traditional software to rapid application development. We are helping users change the way they interact with technology for internal management. Our plans for 2023 are to rapidly scale the customer base across our verticals and establish Grid as the leading digital transformation platform, this is where you come in.
Outbound Sales duties and responsibilities
- Conduct research on target industries and companies to identify key decision-makers and their contact information which in our case is mining, manufacturing and infrastructure
- Vet and manage lead list on CRM or other products and keep them updated
- Attend online events, community events, and forums to understand processes, requirements and trends
- Manage collaterals such as pitch decks and product brochures and make them available across the company
- Contact prospective customers by both telephone, email, and networking sites to convert prospects into leads
- On a daily basis, own sales qualification to build a pipeline of sales opportunities
- Interface with marketing team and provide them with qualified leads for campaign management
- Support the sales team in developing and implementing sales strategies and tactics
- Help prepare and send sales emails and follow-up communications
- Assist with other sales-related tasks as needed
Outbound Sales requirements and qualifications
- Currently enrolled in a Bachelor's or Master's degree program in Business, Marketing, or related field
- Ability to think on feet and continue engaging conversations with prospects and industry veterans and leaders
- Interpersonal and presentation skills is a must
- Strong written and verbal communication skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Self-starter with a strong desire to learn and grow in a fast-paced environment
- Familiarity with Microsoft Office Suite and Google Suite
- Previous sales or customer service experience is a plus, but not required
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee,BLE ,LoRa, Modbus)
- Must be a good team player.
- Strong Communication Skills
Role: Senior Campus Recruiter
Experience: 5 – 8 Years
Location: Hyderabad
Technovert is new-generation services/product technology firm that’s built on a people foundation. We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We deliver technology solutions that are interconnection of user experience, business goals, and information technology.
Technovert is well known for innovative intern and fresher talent acquisition strategies. We nurture our talent in an open environment that allows for individual growth of a person. Some of our key leaders have grown the ranks all the way from freshers to managing some of the key business divisions. This role is thus very crucial for us.
Senior Campus Recruiter is a role providing an end-to-end graduate recruitment experience from collating the demand, strategizing the plan and executing it to make sure right hires are in place rightly. Senior Campus Recruiter in this role brings out passion of connecting Technovert to the potential talent enabling a great career start for undergraduates.
We would love you to:
- Create, strategize and execute campus recruitment plans to meet the demand
- Assess fresh talent across technical and competency-based assessments in high volume
- Explore and develop new channels to connect students with Technovert
- Advocate the great talent experience and maintain Technovert’s repute
- Carry out continuous research, create and maintain data points for analysis and reporting
- Seek the delta and continuously evolve campus hiring process at Technovert
You bring:
- Knowledge and strategy in competing and hiring best talent (Tech and Non-Tech)
- Strong relationships with good Universities / Colleges PAN India
- Broad exposure to branding fundamentals via social media
- Excellent Stakeholder Management and relationship building experience
- Proven knowledge in assessment methodologies / tools required for hiring fresh talent
Mandatory: Hands on experience working with Swift 3 , Swift 4. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , core-data , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / Viper , network check.
Good to have: Rx-Swift experience , video / image filter experience , media player usage , complex UX effects , couch-db , RealM.Knowledge of GIT management , Continuous Integration and Continuous Development practices.
ROLES AND RESPONSIBILITIES:
• Articulate complex problems, communicate viable architecture and design approach in a clear and concise manner.
• Thrive in a collaborative team environment and work with ambiguous product requirements.
• Evaluate opensource technologies, development stack and strive for new learning, continued growth by applying industry best practices and processes.
• Provide thought leadership in cloud based VoIP(Voice/WebRTC) services and bring your passion for technology to motivate and inspire on a day to day basis.
SKILLS REQUIRED
• 4+ years experience in building highly available, fault tolerant and scalable real-time communications(Voice and WebRTC) systems in the cloud (AWS preferred).
• Demonstrated history of building complex, high-performance applications in C/C++.
• Proven expertise in network and system performance optimizations(including kernel, containers and virtualization technologies).
• Proficiency in telecom protocols (SIP, SDP and RTP/RTCP) and internet protocols(IPv4/IPv6, TCP and UDP) is desirable.
• Deep understanding of all aspects of WebRTC from audio codecs, to networking (ICE, STUN, TURN) up to server side components needed to deploy the technology at scale (SFU, MCU, Relays) and network security(TLS, SRTP).Strong analytical, problem solving and troubleshooting skills.
• Programming experience with Python, Golang and Lua will be a plus.
• Prior experience working with Asterisk, FreeSWITCH, RTPEngine, Kamailio, or OpenSIPs will be a plus.
Looking for a go-getter, an ideal candidate with an entrepreneurial mindset, happy to wear multiple hats and jiggle between tasks.
Responsibilities:
- Day to day activities will include sales pitches, customer onboardings, Whatsapp Bot management, understanding customer pain points & devise quick hacks to resolve, be highly data-centric.
- Establish/Discover b2b strategic partnerships, carry out experiments, and do an analysis of conversions WoW, Customer acquisition cost, and so on.
- Definitely an interesting role to work on, opportunity to collaborate and learn multiple areas of operations and extensive knowledge capital.