
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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We are looking for a motivated Information Security who is a self-starter, has an eye for detail, is analytical in approach, loves solving problems, and someone who can take initiatives to build and improve the company’s information security, identify risks and act on the required changes quickly.
What you will do:
- Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
- Routinely performing threat analysis, system checks, and security tests
- Defining and updating information security criteria and validation procedures
- Effectively discuss to understand safety and security and fix the problems along with different stakeholders
- To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
- To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
- Assess technical security risks in terms of impact to systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
- Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
- Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
- Operate vulnerability scanning and compliance tools to identify system weaknesses
- Represent IT Security matters at technical and business forums
Requirements:
- 3-5 years of relevant experience in the information security field.
- Team handling/Mentoring experience
- Relevant experience working with ISO Policies, GDPR guidelines.
- Strong knowledge of network architecture and security concepts related to routing
- Exceptional attention to detail
- Excellent analytical and problem-solving skills
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Profile
Purpose of Role: To support and maintain the existing and future applications managed by ABD (Agile Business Development) Team.
Main Responsibilities:
- To work on existing and future applications as required
- Work with ABD India Application Support and Business Support team to address production issues and/or to do development work
- Work with US ABD team to coordinate the on-going support and monthly release of C-Hub (Customer-Hub) application and other ABD Applications
- Report status to management on project progress
- Identify and escalate related issues and risks
- Coordinate with others in Development and Business Support team to implement new features of SQL Server/ MS Web based technologies
- Assess current modules and offer performance improvements techniques
- Make sure Database Design Standards/coding standards established by ABD are followed
- Constant communication with ABD leadership team in US.
- Problem Solving ability with “Can-do” attitude
- IT experience in Banking industry is preferred
Candidate Profile
- Minimum 5-8 years of experience and bachelor’s degree in Engineering, Accounting, Finance, or equivalent with good communication Skill
- Strong background in Microsoft Technologies and SDLC concepts. Should have experience in below technologies:
- Microsoft .Net (ASP.NET & ASP .NET CORE)
- C#, JavaScript, CSS, JQuery /Angular 2 +(Angular version 2 or higher), Typescript
- MVC and WebAPI
- MS SQL Server management Studio (SSMS) to develop database objects such as Stored Procedures, Functions, views, triggers, constraints etc. and look for performance tuning and Exception handling for these components
- Good to have: Understanding of MS Excel VBA /MS-access/ macro codes
- Generating business through direct marketing i.e email marketing , cold calling ,cargliest Linked-in , bidding portals & other Social platforms .
- Keeping bidding portal on secondary for generating leads & business
- Experience on linked-in sales navigator would be add on .
- Must have proficient communication & understand the ascent of UK/US and other countries clients .
- Able to work on targets
- Sound technical knowledge on the development of Web & Mobile application.
- Maintain business relationships with existing and potential clients.
- 1+ yrs sales experience in B2C Industry.
- Should have 1+ yrs experience in IT Sales.
What you will do:
- Delivering thoughtful and impactful products and services
- Solving complex design problems at all levels– from information architecture to interaction design to prototyping and high-fidelity mockups
- Collaborating and thinking conceptually and strategically about design
Desired Candidate Profile
What you need to have:- Excellent communication, presentation and organizational skills
- Superlative visual design skills, excellent problem solving skills and the ability to work well in a collaborative team environment
- Understanding of technical constraints, user goals and business requirements that shape a product
- Ability to work confidently with Program Management, Development, Product Planning, Brand, Marketing and Usability
- Proficiency with Figma with an understanding of rapid prototyping platforms such as Invision or Principle
- Experience working within and contributing to a structured design system
- Strong organizational skills and an attention to detail
- User Research experience in a complex space such as enterprise or other business/consumer tools and applications
What you will do:
- Sourcing for the region (Maharashtra and Gujarat)
- Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
- Building and developing the required team to achieve the targets
- Driving efficiencies to maintain sourcing service levels and expanding margins of the region
- Building and implementing processes to increase the overall efficiency and reliability of the region
- Participating in cross-functional projects for high priority initiatives and bringing process and data- driven focused approach to support the organization's goals
- Driving change management to ensure efficient implementations of any new strategic change
- Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective of driving stakeholder success
- Ensuring excellent customer and partner experience
Desired Candidate Profile
What you need to have:- Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
- 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
- Strong leadership qualities to lead a large geographically spread team
- Ability to manage conflicts and good stakeholder management skills
- Multi-tasking capabilities and inter departmental coordination
- Product first mindset and relevant experience is a useful plus
- Experience in channel management in B2C space will be very useful
A Software Testing Engineer is required to fully test the product or system to ensure it functions properly and meets the business needs. The job responsibilities include:
Role and Responsibilities
- Responsible for creating and executing tests to verify that software runs properly and without defects on each platform requested and to handle test procedures efficiently to result in extreme product stability, product usability and performance.
- Responsible for creating test plans and test cases.
- Understanding how a feature is implemented to develop test cases for the functionality, performance, stress, and fault conditions.
- Responsible for reviewing and analyzing project documentation to ensure product testability.
- Responsible for providing detailed testing status.
Skills Required:
- Should have experience in creating Test Plans, Test scripts, Test cases.
- Knowledge in Selenium web drivers is mandatory. They should be able to write the scripts and run them in Selenium.
- Should have good experience in SQL databases.
- Good knowledge on System and Integration Test Cases.
- Good knowledge on System and Integration Testing.
- Able to write Test Scenarios.
- Able to Test the application independently.
- Hands on experience in UI testing
Qualifications:
- B.Tech (Computer Science)
- Experience level of 6 to 9 years of experience in very large-scale applications.
- Strong problem-solving skills, computer science fundamentals, data structures and
- algorithms their space & time complexities
- Design (LLD & HLD) and architect technical solutions for the business problems of a very large-scale portal.
- Strong hands-on and practical working experience with Java as the programming language
- Strong debugging skills - Code, Logs, DB, JVM
- Excellent coding skills - should be able to convert design into code fluently.
- Hands-on experience working with Databases and Linux platform











