
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

Similar jobs
Review Criteria
· Strong UX / Product Designer profile
· 3+ YOE in UX / Product Design, with a focus towards B2C Products
· 2+ YOE in a Good Product Company
· Must have worked on both UX and UI / Visual Designs (some UI / Visual Design experience is required)
· Strong collaboration experience with Product Managers, Researchers, and other Product stakeholders
· Strong portfolio of UX Design and UI/Visual Designs (both are Mandatory) for B2C Products
· Mandatory (Company) - Product Company only
Job Specific Criteria
· CV Attachment is mandatory
· Portfolio is mandatory
Role & Responsibilities
As a UI/UX Designer at company, you'll be responsible for collecting and translating user insights into delightful experiences. Ultimately, you’ll create both functional and appealing beautiful features that address our customer's needs. You will use your creativity and eye for design – along with your technical knowledge – to develop great experiences.
Role & Responsibility -:
· Create close working relationships with Product, Strategy, Marketing, and Engineering, to shape and deliver design vision and strategy
· Gather and evaluate user requirements in collaboration with product managers and engineers
· Illustrate design ideas using storyboards, process flows and sitemaps
· Practice an iterative, user-centered design approach and create best-in-class deliverables in every phase of the UX design lifecycle.
· Lead discovery sessions and brainstorms.
· Develop user flows, wireframes, UI mockups and prototypes that clearly illustrate how sites, feature function and look like
· Present concepts, ideas and potential solutions to stakeholders and senior management and implement their feedback.
· Participate actively in UX testing and revise designs after synthesizing test results.
· Utilize deep knowledge of UX best practices and trends in media, online learning and emerging
· Identify and troubleshoot UX problems (e.g. responsiveness)
· Creating and maintaining a site-wide style guide
Ideal Candidate
· 3-5 years experience of UI/UX design experience in a product team
· Deep understanding of fundamental visual design disciplines (typography, iconography composition, color, composition, layout, etc.).
· In-depth knowledge of UX collaboration tools such as Figma, Sketch, InVision, Miro and similar
· Phone and Tablet design experience for Android and iOS is a must
· Demonstrable experience with responsive design a must.
· Bachelor’s degree / diploma in Graphic Design from tier 1 colleges.
· Portfolio must exhibit understanding of user experience design principles and knowledge of UI best practices and usability
Soft Skills-:
· Excellent written and verbal communication skills
· Ability to effectively communicate ideas and make presentations
· Strong interpersonal skills
· Aptitude to build relationships across the organization
· Ability to accept feedback and work in a professional manner
· Capacity to handle many tasks concurrently and work under deadlines.
About us:
Zethic Technologies is one of the leading creative tech studios based in Bangalore. Zethic’s team members have years of experience in software development. Zethic specializes in Custom software development, Mobile Applications development, chatbot development, web application development, UI/UX designing, and consulting.
- Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
- Training, mentoring and supporting project teams to follow agile values, principles, and practices.
- Determining and managing tasks, issues, risks, and action items.
- Scheduling and facilitating scrum events, meetings, and decision-making processes.
- Monitoring progress and performance and helping teams to make improvements.
- Planning and organizing demos and product/system testing.
- Ensuring the proper use of collaborative processes and removing impediments for the teams.
- Tracking project processes, deliverables, and financials.
- Preparing and presenting status reports to stakeholders.
Why join us?
- We’re growing rapidly and the sky’s the limit
- Work with a talented team you’ll learn a lot from them
- We care about delivering value to our excellent customers
- We are flexible in our opinions and always open to new ideas
- We know it takes people with different ideas, strengths, backgrounds, cultures, beliefs, and interests to make our Company succeed. We celebrate and respect all our employees equally.
Zethic ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex, gender identity, age, disability, national origin, marital status, genetic information, veteran status, or any other characteristic protected by law.
Strong Experience in Java , Microservices , Spring boot ,RESTful API F2F round from client location ,Bangalore Retail or Supply chain domain experience is a must
- Looking for candidate who is enthusiastic to work in a Startup environment and build things from Scratch individually
- Candidate has past experience in scalable consumer facing applications managing latency and traffic
- FullStack Individual Contributor with experience to code at speed and take full product ownership
Experience: minimum 8 YRS
Location: Vile parle (E), Mumbai
Skill Set: 8 years plus as a full stack Java/JavaScript Developer
Micro Services, Distributed Systems
Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless),Kubernates
Programming Backend: Node.js,Mongodb,Java Spring,PostGreSQL
Programming FrontEnd: ,Angular/React
Queuing: Kafka
Methodologies: Agile Scrum
Responsibilities:
End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.
DIscuss business requirements and timelines with management and create a task plan for junior members.
Manage the day to day activities of all team members and report
their work progress
Mentoring the team on best coding practices and making sure modules are Live
on time.
Management of security vulnerabilities.
Be a full individual contributor which means can work in a team as well as alone.
Attitude:
Passion for tech innovation and solve problems
GoGetter Attitude
Extremely humble and polite
Experience in Product companies and Managing small teams is a plus
We are looking for a creative and performance-driven Digital Marketing Executive with 1–2 years of experience to boost our online presence and generate quality leads in the interior design space. The ideal candidate should have a strong grasp of digital platforms and a passion for aesthetics, design, and branding.
Key Responsibilities:
- Plan, implement, and monitor digital marketing campaigns across Google Ads, Facebook, Instagram, and YouTube.
- Handle social media content creation, scheduling, and engagement to build community and brand presence.
- Improve website visibility through on-page and off-page SEO techniques.
- Work on lead generation campaigns with measurable ROI.
- Coordinate with the design/content team for blog posts, creatives, and videos.
- Create and manage email marketing campaigns for client follow-ups and promotional activities.
- Analyze performance metrics using tools like Google Analytics and Meta Business Suite, and optimize accordingly.
- Keep up with the latest digital trends and competitor strategies, especially in the home/interior sector.
Required Skills:
- 2–3 years of hands-on digital marketing experience.
- Proficiency with Facebook Ads Manager, Google Ads, SEO tools (e.g., SEMrush, Ahrefs), and analytics platforms.
- Experience in creating content calendars and managing brand accounts on Instagram and Facebook.
- Basic graphic design skills (Canva, Photoshop) and video editing are a plus.
- Excellent written and verbal communication.
- Ability to work independently and meet deadlines.
Outbound Calling: Contact potential buyers (traders, resellers, distributors, scrap dealers, and aggregators)
and explain the BFS platform and its benefits.
Buyer Onboarding: Register buyers on the platform and guide them through the registration process.
Data Collection: Encourage buyers to submit quotes and participate actively in transactions on the BFS
platform.
Follow-Up: Conduct regular follow-ups with buyers to ensure engagement and transactions.
CRM Management: Maintain accurate and detailed records of calls, interactions, and buyer information in
the CRM.
Market Feedback: Provide market insights and feedback to the management team for continuous
improvement.
Job Description
The candidates for senior development role will perform the following responsibilities:
- Mentor and lead a team of developers.
- Accept ownership of teams projects and deliverables
- Should derive and design technical specifications from general product requirements.
- Advise ways and means to obtain performance metrics of applications and optimize applications.
- Experience own and work on end to end on an application.
- Set Milestones and deadline.
- Must possess excellent attention to detail and be able to familiarize and quickly learn new Software/ framework/ languages/ technology with ease.
- Excel in solving complex problems and exhibit independent decision making.
- Act as an information resource and the subject matter expert for assigned areas of responsibility.
- Experience delivering software in a scrum /agile environment.
Based out of Norway, and presence in many countries, their solutions are being implemented in various industries ensuring efficient and smarter automation. Within 4 years of its existence, the company has seen 3 times revenue growth and over 100 employees building global and economical solutions and a diverse organisation well prepared for the future.
What you will do:
- Coming up with optimal database design to cater current requirements, future roadmap keeping in mind, performance, security, scalability, and availability
- Designing stable, reliable and effective databases
- Creating complex functions, scripts, stored procedures, and triggers to support application development
- Identifying any issues related to database performance and providing corrective measures
- Optimizing database systems for performance efficiency
- Technology selection (relational, no SQL, graph), best fit based on needs
- Configuring and maintaining database servers and processes
- Monitoring system's health and performance
- Ensuring high levels of performance, availability, sustainability, and security
- Analyzing, solving, and correcting issues in real time
- Refining and automating regular processes, tracking issues and documenting changes
- Assisting developers with query tuning and schema refinement
- Providing support for critical production issues
- Performing scheduled maintenance and support release deployment activities
Desired Candidate Profile
- 5+ years of experience as a Database Developer or DBA or similar role
- Experience in SQL, No-SQL and Graph databases
- Experience in Microsoft SQL Azure
- Experience with Performance Tuning, optimization, backups, restores and recovery models
- Experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
- Sense of ownership and pride in your performance and its impact on the company’s success
- Good time-management skills
- Great interpersonal and communication skills









