
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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- Write clean, efficient, and well-documented code.
- Implement UI/UX designs and wireframes into functional web pages.
- Optimize applications for maximum speed and scalability.
- Participate in code reviews to ensure code quality and consistency.
- Integrate with backend APIs and services.
- Troubleshoot and debug issues.
Responsibilities
- Manage and drive a team of Data Analysts and Sr. Data Analysts to provide logistics and supply chain solutions.
- Conduct meetings with Clients to gather the requirements and understand the scope.
- Conduct meetings with internal stake holders to walk them through the solution and handover the analysis.
- Define business problems, identify solutions, provide analysis and insights from the client's data.
- 5 Conduct scheduled progress reviews on all projects and interact with onsite team daily.
- Ensure solutions are delivered error free and submitted on time.
- Implement ETL processes using Pentaho Data Integration (Pentaho ETL)Design and implement data models in Hadoop.
- Provide end-user training and technical assistance to maximize utilization of tools.
- Deliver technical guidance to team, including hands-on development as necessary; oversee standards, change controls and documentation library for training and reuse.
Requirements
- Bachelor's degree in Engineering.
- 16+ years of experience in Supply Chain and logistics or related industry and Analytics experience.
- 3 years of experience in team handling(8+People) and interacting with the executive leadership teams.
- Strong project and time management skills with ability to multitask and prioritize workload.
- Solid expertise with MS Excel, SQL, any visualization tools like Tableau/Power BI, any ETL tools.
- Proficiency in Hadoop / Hive.
- Experience Pentaho ETL, Pentaho Visualization API, Tableau.
- Hands on experience of working with Big data sets (Data sets with millions of records).
- Strong technical and Management experience.
Desired Skills and Experience
- NET,ASP.NET
Create and optimize ad campaigns and paid search landing pages. Analyze and optimize ad campaigns to increase return on investment (ROI) Use Google Ads to drive a variety of online marketing campaigns. Analyze and optimize pay-per-click (PPC) campaigns to increase ROI. Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business.
Work strategically - carrying out necessary planning in order to implement operational changes.
Have a good understanding of Google & meta ads, and also they be able to advise others about them.
JOB RESPONSIBILITIES:
- Responsible for design, implementation, and continuous improvement on automated CI/CD infrastructure
- Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
- Responsible for designing topology to meet requirements for uptime, availability, scalability, robustness, fault tolerance & security
- Implement proactive measures for automated detection and resolution of recurring operational issues
- Lead operational support team manage incidents, document root cause and tracking preventive measures
- Identifying and deploying cybersecurity measures by continuously validating/fixing vulnerability assessment reports and risk management
- Responsible for the design and development of tools, installation procedures
- Develops and maintains accurate estimates, timelines, project plans, and status reports
- Organize and maintain packaging and deployment of various internal modules and third-party vendor libraries
- Responsible for the employment, timely performance evaluation, counselling, employee development, and discipline of assigned employees.
- Participates in calls and meetings with customers, vendors, and internal teams on regular basis.
- Perform infrastructure cost analysis and optimization
SKILLS & ABILITIES
Experience: Minimum of 10 years of experience with good technical knowledge regarding build, release, and systems engineering
Technical Skills:
- Experience with DevOps toolchains such as Docker, Rancher, Kubernetes, Bitbucket
- Experience with Apache, Nginx, Tomcat, Prometheus ,Grafana
- Ability to learn/use a wide variety of open-source technologies and tools
- Sound understanding of cloud technologies preferably AWS technologies
- Linux, Windows, Scripting, Configuration Management, Build and Release Engineering
- 6 years of experience in DevOps practices, with a good understanding of DevOps and Agile principles
- Good scripting skills (Python/Perl/Ruby/Bash)
- Experience with standard continuous integration tools Jenkins/Bitbucket Pipelines
- Work on software configuration management systems (Puppet/Chef/Salt/Ansible)
- Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook) and other business productivity tools
- Working knowledge on HSM and PKI (Good to have)
Location:
- Bangalore
Experience:
- 10 + Years.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As a UI/ UX Designer, you’ll create both functional and appealing features that address the clients’ needs and help the company grow its customer base. You will work towards turning the company software into easy-to-use products for clients
What you will do:
Understanding our business requirements and any technical limitations
Translating concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences.
Facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
Designing and delivering wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces.
Identifying design problems and devising elegant solutions.
Making strategic design and user-experience decisions related to core, and new, functions and features.
Taking a user-centred design approach and rapidly testing and iterating your designs.
Collaborating with other team members and stakeholders.
What you need to have:
3+ years of experience as a UX designer, UI designer, or similar role
have a UI design portfolio
Ability to work with clients to understand detailed requirements and design complete user experiences
Be passionate about resolving user pain points through great design.
Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment
Experience with design and prototyping tools such as Photoshop, Illustrator, Sketch
Experience with HTML5 & CSS3
Some knowledge of Usability Factors in Human Computer Interaction
Bachelor's degree in UX Design or related design discipline
4 to 5 years exp,
API building for apps,
Knowledge of retrofit, AWS
- Should be very strong Scala development(Coding)
- With Any combination of Java/Python/Spark/Bigdata
- 3+ years experience in Core Java/Scala with good understanding of multithreading
- The candidate must be good with Computer Science fundamentals
- Exposure to python/perl and Unix / K-Shell scripting
- Code management tools such as Git/Perforce.
- Experience with large batch-oriented systems
- DB2/Sybase or any RDBMS
- Prior experience with financial products, particularly OTC Derivatives
- Exposure to counterparty risk, margining, collateral or confirmation systems
Full-stack Developer Responsibilities:
o Integration of UI elements developed by front-end developers with server side logic
o Writing reusable, testable, and efficient code
o Design and implementation of low-latency, high-availability, and performance applications
o Implementation of security and data protection
o Integration of data storage solutions
Key skills expected:
o Strong proficiency with JavaScript
o Knowledge of Node.js and frameworks available for it
o Understanding the nature of asynchronous programming and its quirks and workarounds
o Knowledge on Hybrid application development platforms such as Electron, Cordova, Flutter
o Good understanding of server-side templating languages
o Good understanding of server-side CSS preprocessors
o Good understanding of front-end technologies, such as HTML5, CSS3 and Bootstrap
o Understanding accessibility and security compliance
o User authentication & authorization between multiple systems, servers, and environments
o Integration of multiple data sources and databases into one system
o Understanding fundamental design principles behind a scalable application
o Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
o Creating database schemas that represent and support business processes
o Implementing automated testing platforms and unit tests
o Proficient understanding of code versioning tools, such as Git







