
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

Similar jobs
- Strong Senior UI/UX Product Designer profile – IC Role in B2C Mobile Apps
- Mandatory (Experience 1): 4+ YOE as a Product Designer, UI/UX Designer, or Mobile App Designer with strong IC ownership in tech/startup environments
- Mandatory (Experience 2): Strong experience as a Fullstack Product Designer (UI + UX) for Mobile Apps (especially Android)
- Mandatory (Core Skill 1): Must be highly proficient in Figma - able to create wireframes, user flows, high-fidelity mockups, and micro-interactions from scratch
- Mandatory (Portfolio): Strong UI/UX portfolio of B2C Mobile Apps; Portfolio should reflect strong UI, Interaction, Visual Design skills (UI Heavy portfolio) (preferably launcher/utility/feed-driven apps)
- Mandatory (Company): B2C product companies
- Mandatory (Exclusion): Payment gateway companies
Preferred Companies
B2C Product Companies List: Ultrahuman, boAt, Noise, Fire-Boltt, Mamaearth, Nykaa, Purplle, SUGAR Cosmetics, mCaffeine, CRED, Paytm, PhonePe, Amazon India, Flipkart, Meesho, Tata 1mg, Practo, PharmEasy, HealthifyMe, Cult.fit, Groww, Zerodha, Upstox, Dream11, MPL (Mobile Premier League), WinZO, Ather Energy, Wakefit, SleepyCat, Urban Company, ShareChat, Moj, Dailyhunt, Koo, Chingari, Josh (VerSe Innovation), BYJU’S, Unacademy, Vedantu, Cuemath, Embibe
Profile: AWS Data Engineer
Mandate skills :AWS + Databricks + Pyspark + SQL role
Location: Bangalore/Pune/Hyderabad/Chennai/Gurgaon:
Notice Period: Immediate
Key Requirements :
- Design, build, and maintain scalable data pipelines to collect, process, and store from multiple datasets.
- Optimize data storage solutions for better performance, scalability, and cost-efficiency.
- Develop and manage ETL/ELT processes to transform data as per schema definitions, apply slicing and dicing, and make it available for downstream jobs and other teams.
- Collaborate closely with cross-functional teams to understand system and product functionalities, pace up feature development, and capture evolving data requirements.
- Engage with stakeholders to gather requirements and create curated datasets for downstream consumption and end-user reporting.
- Automate deployment and CI/CD processes using GitHub workflows, identifying areas to reduce manual, repetitive work.
- Ensure compliance with data governance policies, privacy regulations, and security protocols.
- Utilize cloud platforms like AWS and work on Databricks for data processing with S3 Storage.
- Work with distributed systems and big data technologies such as Spark, SQL, and Delta Lake.
- Integrate with SFTP to push data securely from Databricks to remote locations.
- Analyze and interpret spark query execution plans to fine-tune queries for faster and more efficient processing.
- Strong problem-solving and troubleshooting skills in large-scale distributed systems.

.NET + Angular Full Stack Developer (4–5 Years Experience)
Location: Pune/Remote
Experience Required: 4 to 5 years
Communication: Fluent English (verbal & written)
Technology: .NET, Angular
Only immediate joiners who can start on 21st July should apply.
Job Overview
We are seeking a skilled and experienced Full Stack Developer with strong expertise in .NET (C#) and Angular to join our dynamic team in Pune. The ideal candidate will have hands-on experience across the full development stack, a strong understanding of relational databases and SQL, and the ability to work independently with clients. Experience in microservices architecture is a plus.
Key Responsibilities
- Design, develop, and maintain modern web applications using .NET Core / .NET Framework and Angular
- Write clean, scalable, and maintainable code for both backend and frontend components
- Interact directly with clients for requirement gathering, demos, sprint planning, and issue resolution
- Work closely with designers, QA, and other developers to ensure high-quality product delivery
- Perform regular code reviews, ensure adherence to coding standards, and mentor junior developers if needed
- Troubleshoot and debug application issues and provide timely solutions
- Participate in discussions on architecture, design patterns, and technical best practices
Must-Have Skills
✅ Strong hands-on experience with .NET Core / .NET Framework (Web API, MVC)
✅ Proficiency in Angular (Component-based architecture, RxJS, State Management)
✅ Solid understanding of RDBMS and SQL (preferably with SQL Server)
✅ Familiarity with Entity Framework or Dapper
✅ Strong knowledge of RESTful API design and integration
✅ Version control using Git
✅ Excellent verbal and written communication skills
✅ Ability to work in a client-facing role and handle discussions independently
Good-to-Have / Optional Skills
Understanding or experience in Microservices Architecture
Exposure to CI/CD pipelines, unit testing frameworks, and cloud environments (e.g., Azure or AWS)
- Responsible for making specialized plans and procedures for different offices and the IT groups, creating answers for the location of any far-reaching issues, and making their procedures progressively effective.
- Providing training to other junior developers and managing them to process tasks efficiently
- Work with various internal offices, including promotions, project improvements, and tasks to ensure that Salesforce status supports internal requirements by identifying usefulness and fulfillment.
- Application development for other peer developers
- Responsible for updating and making changes to already existing applications or making new ones according to client needs.

You must have prior experience as an Android Developer using Kotlin, Java, Android SDK, Android NDK
Strong knowledge in different versions of Android, and how to deal with different screen sizes
Familiarity with RESTful APIs to connect Android applications to back-end services
Strong knowledge of Android UI design principles, patterns, and best practices
Experience with offline storage, threading, and performance tuning
Proficient understanding of code versioning tools, such as Git
Understanding of Google’s Android design principles and interface guidelines
Job Summary:
We are looking for a senior designer to join our marketing team. S/he will be responsible for both online and offline design collateral, and position TraceX as a cutting edge technology brand. As a senior designer, your major goal would be to own the user experience across TraceXs' digital presence, while also understanding the creative briefs given by various teams to bring them to life
Responsibilities:
- Own TraceX’s design and style guide, color palette and typography guidelines
- Collaborating both within the team and cross-functionally across the organization for a broad variety of marketing initiatives
- Understanding which creatives worked the best for campaigns so that these successes can be replicated in future initiatives
- Ensuring UI/UX consistency across the landing pages and website pages while making them responsive and also building reusable components
- Work with the performance marketing team to develop testing and optimisation plans to further improve designs
- Setting up new processes to ensure brand consistency and timely delivery of collaterals from the creative team
- Develop creative programs and design concepts that meet the business objectives of the organisation and that advance our brand and proposition strategy
- Help your team create and conceptualize Ad creatives considering campaign goals for social media and campaigns across different channels like - Google, Linkedin, Facebook, Instagram, etc.
- Conceptualize & create all (online+offline) marketing collaterals like company presentations, product portfolios, case studies, whitepapers, standees, backdrop banners, booklets, etc.
Required Skills and Experience:
- 3-4 years of graphic design experience and well versed with tools like Adobe Photoshop, After Effects, Illustrator. Using tools like Sketch, Figma and Invision for landing page wireframes and prototyping.
- Creative with an attention to detail. Needs to understand the context of where the designs will be used. Needs to have a deep understanding of visual design standards, typography, iconography, illustration and colors.
- A track record of shipping great design, and an understanding of what details matters at each stage of the sales cycle (Discovery, Awareness, Consideration, Purchase).
- Committed to deadlines and must be able to handle performance under pressure
- Must have a good knowledge of available technology, user interactions, current industry trends, and design best practices.

At the very least, we expect you to have -
- Very strong JS fundamentals, ES6, functional & OOP concepts
- Understanding of REST APIs, the document request model, and offline storage
- Knowledge of advanced React Native concepts
- At least 4 years experience building and shipping mobile applications
- At least 4 years experience working with React Native
We are a Silicon Valley founded & headquartered startup with an engineering office in Bangalore, building a payments platform around Bitcoin & the Lightning Network.



SQL, Python, Numpy,Pandas,Knowledge of Hive and Data warehousing concept will be a plus point.
JD
- Strong analytical skills with the ability to collect, organise, analyse and interpret trends or patterns in complex data sets and provide reports & visualisations.
- Work with management to prioritise business KPIs and information needs Locate and define new process improvement opportunities.
- Technical expertise with data models, database design and development, data mining and segmentation techniques
- Proven success in a collaborative, team-oriented environment
- Working experience with geospatial data will be a plus.



