
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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Job Description for Immigration & Administrative Assistant
Location: Remote (Work from Home)
Time Zone: Canada & US working hours
Employment Type: Full-Time
Compensation: Based on experience
Reports To: RCIC / Business Lead
About the Role
We are seeking a highly motivated Immigration & Administrative Assistant to join our team. In this role, you will provide critical support to an RCIC-led immigration practice while also managing a variety of administrative and operational tasks. The ideal candidate is detail-oriented, organized, and able to balance multiple priorities in a professional and confidential manner.
________________________________________
Key Responsibilities
Immigration Support
• Prepare and review immigration applications, supporting documentation, and forms.
• Maintain and update client files, ensuring accuracy and adherence to deadlines.
• Communicate with clients to collect necessary information and provide regular updates on case progress.
• Research immigration programs, requirements, and regulatory changes as needed.
• Safeguard all client information in compliance with privacy and regulatory standards.
Administrative & Business Support
• Manage day-to-day administrative tasks including scheduling, email correspondence, and document preparation.
• Assist with bookkeeping activities such as expense tracking, invoice preparation, payroll support, and record management.
• Coordinate projects, track timelines, and ensure timely follow-ups.
• Conduct research to support business operations, including vendors, suppliers, and process improvements.
• Draft reports, summaries, and spreadsheets for internal use.
• Provide additional administrative support to ensure smooth business operations.
________________________________________
Qualifications
• Minimum 2 years of experience in relevant field.
• Experience in immigration, legal, or administrative support (preferred).
• Exceptional attention to detail with the ability to handle sensitive information discreetly.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Familiarity with bookkeeping or accounting processes.
• Knowledge of the Federal Government Immigration Portal (an asset).
• Strong research skills with the ability to present findings clearly.
Who we are :
Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.
What You Will Do :
As a Data Governance Developer at Kanerika, you will be responsible for building and managing metadata, lineage, and compliance frameworks across the organizations data ecosystem.
Required Qualifications :
- 4 to 6 years of experience in data governance or data management.
- Strong experience in Microsoft Purview and Informatica governance tools.
- Proficient in tracking and visualizing data lineage across systems.
- Familiar with Azure Data Factory, Talend, dbt, and other integration tools.
- Understanding of data regulations : GDPR, CCPA, SOX, HIPAA.
- Ability to translate technical data governance concepts for business stakeholders.
Tools & Technologies :
- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog
- Experience in Microsoft Purview areas :
1. Label creation and policy management
2. Publish/Auto-labeling
3. Data Loss Prevention & Compliance handling
4. Compliance Manager, Communication Compliance, Insider Risk Management
5. Records Management, Unified Catalog, Information Barriers
6. eDiscovery, Data Map, Lifecycle Management, Compliance Alerts, Audit
7. DSPM, Data Policy
Key Responsibilities :
- Set up and manage Microsoft Purview accounts, collections, and access controls (RBAC).
- Integrate Purview with data sources : Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.
- Schedule and monitor metadata scanning and classification jobs.
- Implement and maintain collection hierarchies aligned with data ownership.
- Design metadata ingestion workflows for technical, business, and operational metadata.
- Enrich data assets with business context : descriptions, glossary terms, tags.
- Synchronize metadata across tools using REST APIs, PowerShell, or ADF.
- Validate end-to-end lineage for datasets and reports (ADF ? Synapse ? Power BI).
- Resolve lineage gaps or failures using mapping corrections or scripts.
- Perform impact analysis to support downstream data consumers.
- Create custom classification rules for sensitive data (PII, PCI, PHI).
- Apply and manage Microsoft Purview sensitivity labels and policies.
- Integrate with Microsoft Information Protection (MIP) for DLP.
- Manage business glossary in collaboration with domain owners and stewards.
- Implement approval workflows and term governance.
- Conduct audits for glossary and metadata quality and consistency.
- Automate Purview operations using :
- PowerShell, Azure Functions, Logic Apps, REST APIs
- Build pipelines for dynamic source registration and scanning.
- Automate tagging, lineage, and glossary term mapping.
- Enable operational insights using Power BI, Synapse Link, Azure Monitor, and governance APIs.
- Gathering information and documentation from clients
- Helping clients fill out immigration application forms
- Drafting submission letters
- Reviewing all documents to ensure they are accurate and meet government requirements
- Ensuring that deadlines are met
- Tracking the status of each application and keeping clients updated
- Evaluate customers skills, needs and build productive long lasting relationships
- Meet personal and team sales targets
- Research accounts and generate or follow through sales leads
- Attend meeting, sales events and trainings to keep abreast of the latest developments
- Must have experience in sales
- Ability to achieve monthly targets
- Will have to sell banking products like loans and swipe machines
- Must be having two wheeler license and a two wheeler
- Must be a graduate.
Managing Engineering team members , inclusive of Development and Quality Assurance teams
and driving new features and functionality to the Interactions Artificial Intelligence Platform
offerings.
Technically hands on and contributing to the creation of a massively scalable, highly available
SaaS/ PaaS platforms
Be a technical team lead, in addition to people manager, managing and ensuring success of
technical teams
Provide a clear vision for the team to act on and ensure team members are performing at the
needed level to successfully execute goals.
Effectively manage multiple projects, timelines and initiatives at the same time.
Experience working with all phases of the Software Development Lifecycle – ranging from
architecture and design to implementation and testing.
Troubleshooting and fixing issues
Excellent oral and written communication skills and ability to effectively communicating within
and outside the team
Bring new technical ideas to fruition by prototyping new ideas and transforming research Proof
of Concepts into production ready software
Responsible for hiring and managing a talented team to design, build and ship next generation
products
Ability to travel – upwards of 20%
Required Skills & Experience:
10+ years of engineering experience working on systems/algorithm-level programming in
Java/Python
Experience with SQL and/or NOSQL databases
Experience working on products based on a distributed architecture deployed in multiple geo-
redundant CoLo/Cloud data centres.
3+ years of experience managing, growing and building Dev and QA teams.
Ability to operate in a highly ambiguous, rapidly evolving agile environment.
Leading strong technical teams with a maniacal focus on reliability and scalability
Hands-on manager who can also contribute in code
Knowledge of Linux operating system fundamentals
Experience working with the agile development methodology
Experience working in a fast paced environment
Experience building complex backend products like Speech Recognition Engines, Databases, etc.
Bachelors or Master’s degree in Computer Science or equivalent qualification
Desired Skils (Good to have):
Prior experience with NLP/voice technologies.
Prior experience with AI and machine learning technologies just as tensorflow, pytorch, and
scikit-learn.
Experience building real-time conversational systems leveraging SIP, webRTC, websockets, or
XMPP
Experience with profiling and troubleshooting large scale, concurrent and multi-threaded JVM
based languages (Java)
Experience with asynchronous, event driven architectures
Supervisory Responsibility:
This role will manage a group of developers as well as QA Engineers
Share resume to riya cielhr
Must Have
Degree in Computer Science or related field.
3 - 4 years’ experience in Angular or React.
Expertise in responsive and adaptive front end design and development. Proficiency in HTML, CSS, JavaScript, and jQuery.
Experience is RESTful web services.
Understanding of key design principles.
Experience in version control using Git, CI-CD principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.
Nice to have
Experience with graphic design applications such as Adobe Illustrator. Understanding of SEO principles.
Knowledge of Cloud technologies like AWS or Azure.












