
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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Location: work from Home
Package: 20- 23L
• Strong proficiency with Java programming & DevOps
• -Must have experience on Micro-Services using Spring boot/Jersy/Swagger.
• Must havegood knowledge on Dockers.
• Must have at least 1to 2 years’ experience of Web application
• Knowledge of OOP concepts, industry best practices and design
• Well versed Back-end build pipelines and tools-Professional, precise communication
skills
• Work experience writing Unit Tests
• Work experience on applying the best practices ofWeb Applicationdevelopment
• Working experience in an Agile team especially with SCRUM
• Good understandingof DevOps, CI/CD principles and practices
toimprove Software Quality & Efficienc
• Good understanding of web technology/enterprise level applications
• Good to have experience in in JavaScript frameworks
• Good to have experience in Agile Methodology
• Good to have previously worked on distributed systems
• Good to have working knowledge on Kafka and Redis
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• JAVA 8 or above
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- Follow and achieve sales goals on a monthly, quarterly and yearly basis
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- Attend trainings to stay up to date with the specifications of new products and service offerings.
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Bonus
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Company culture
Now for the fun stuff...just kidding, we hope you find everything above to be the fun aspect of your careers. But just to give you some more insight into our company culture:
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