
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

Similar jobs
- Design, develop, and maintain robust, scalable, and reusable automation frameworks using Selenium with Java.
- Write automation test scripts for web-based applications.
- Collaborate with developers, product managers, and other QA engineers in an Agile environment.
- Implement BDD/TDD testing practices using Cucumber.
- Execute and maintain automated test suites across CI/CD pipelines.
- Integrate automation tests with Jenkins/GitLab or other CI tools.
- Analyze test results, debug issues, and ensure high quality and performance.
- Actively contribute to QA strategy, planning, and improvement initiatives.
About the Role
We are seeking motivated Data Engineering Interns to join our team remotely for a 3-month internship. This role is designed for students or recent graduates interested in working with data pipelines, ETL processes, and big data tools. You will gain practical experience in building scalable data solutions. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.
Responsibilities
- Assist in designing and building data pipelines for structured and unstructured data.
- Support ETL (Extract, Transform, Load) processes to prepare data for analytics.
- Work with databases (SQL/NoSQL) for data storage and retrieval.
- Help optimize data workflows for performance and scalability.
- Collaborate with data scientists and analysts to ensure data quality and consistency.
- Document workflows, schemas, and technical processes.
Requirements
- Strong interest in data engineering, databases, and big data systems.
- Basic knowledge of SQL and relational database concepts.
- Familiarity with Python, Java, or Scala for data processing.
- Understanding of ETL concepts and data pipelines.
- Exposure to cloud platforms (AWS, Azure, or GCP) is a plus.
- Familiarity with big data frameworks (Hadoop, Spark, Kafka) is an advantage.
- Good problem-solving skills and ability to work independently in a remote setup.
What You’ll Gain
- Hands-on experience in data engineering and ETL pipelines.
- Exposure to real-world data workflows.
- Mentorship and guidance from experienced engineers.
- Completion Certificate upon successful completion.
- Letter of Recommendation based on performance.
Internship Details
- Duration: 3 months
- Location: Remote (Work from Home)
- Stipend: Unpaid
- Perks: Completion Certificate + Letter of Recommendation
Job Summary:
The Head of Operation and Cross-Sell will be responsible for streamlining sales processes, managing client onboarding, ensuring compliance, handling financial reconciliations, deepening client relationships and supporting the sales team with strategy and execution. This role will bridge the gap between sales, operations, and marketing to drive efficiency and revenue growth.
Key Responsibilities:
1. Business & Sales Support:
· Manage existing clients and onboard new clients.
· Develop and execute client plans, including:
o Financial plans
o Investment strategies
o Customized acquisition strategies
· Support business expansion by identifying key partnerships and growth opportunities.
2. Sales Operations & Compliance:
· Oversee sales workflows and processes for seamless execution.
· Ensure compliance with regulatory requirements (AMFI, IRDAI, Licenses, KRA, etc.).
· Support documentation and approvals for financial products and services.
3. Financial & Account Management:
· Handle revenue tracking, invoicing, and collections.
· Manage cash flow projections and reconciliations.
· Follow up on pending payments and ensure financial compliance.
4. Partnerships & B2B Collaboration:
· Identify and manage new tie-ups with partners.
· Strengthen relationships with existing stakeholders.
· Oversee documentation, agreements, and compliance for partnerships.
· Develop B2B opportunities, including corporate tie-ups and financial wellness programs.
5. Deepening of Client Relationship
· Interact with the existing clients to identify their investment mindset and offer customised solutions
· Strengthen relationships with existing clients
· Cross-sell and up-sell investment products to the existing clients by understanding and identifying their needs
· Responsible for the robust growth of AUM and Revenue from the existing client portfolio
6. Strategic Planning & Marketing Support:
· Assist in the development of new products and services.
· Support corporate strategy and marketing initiatives.
· Collaborate with the marketing team on lead generation, branding, and sales campaigns.
Key Skills & Qualifications:
· Master’s degree in Business, Finance, Marketing, or related field.
· 10-12 years of experience in sales operations, financial planning, or business development in the Mutual Fund / Wealth Management / Insurance industry
· Strong analytical skills and ability to interpret financial data.
· Experience in managing partnerships and compliance documentation.
· Proficiency in CRM tools and sales analytics software.
· Excellent communication, negotiation, and leadership skills.
Why Join Us?
· Be part of a fast-growing, dynamic company with a collaborative work culture.
· Exposure to strategic business development and sales operations.
· Work with a collaborative team that values innovation and efficiency.
· Opportunity to lead a critical function and shape the future of our sales operations.
· Exposure to cutting-edge sales technology and processes.
If you are a strategic thinker with a passion for sales operations and a proven track record of success, we invite you to apply and be part of our team!
· 150+ Engineers, Projected to 300+ engineers in FY22-23.
· 10+ Key Global Clients/Customer
· 50+ Global Project Successful deliveries.
· Key organization having EMBEDDED & DATA SCIENCE/ AI in one shop.
· ISO9001:2015 Certified & Established QMS Policies.
Key responsibilities :
Embedded Software application development using Programming language C / C++
Infotainment ECU software development on Linux IVI systems
Bluetooth/Wi-Fi/Tuner/Android AUTO/ Car play to work
AUTOSAR Module Configuration using vector tools for BSW Modules such as
Integrate MATLAB Models in to AUTOSAR Framework using MATLAB and Vector Tools
Mandatory Skills:
C#, dotnet core
Preferred Skills:
Good communication skill is mandatory.
Experience with Dot net with C#
Tatsam is a stealth mode, venture-backed mental healthcare company based in India.
We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.
The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.
RESPONSIBILITIES:
- Developing app using Flutter for both Android & iOS platforms.
- Writing quality code independently that is simple, reliable, and scalable.
- Evaluating and implementing out-of-the-box ideas for application development.
- Working with the team to manage, optimize, and customize multiple applications.
- Detecting and troubleshooting application issues.
REQUIREMENTS:
- Must have 2+ years of experience in native mobile development (Android / iOS).
- Must have 1+ years of experience in Flutter.Should have worked and successfully deployed apps using Flutter framework.
- Good knowledge of Flutter SDK & Dart programming language.
- Should have worked on mobile platforms like Android or iOS.
- Should have developed & worked with Flutter widgets for iOS & AndroidExperience with any of the state management solutions like Bloc, Provider, Mobx, etc.
- Mobile app architecture design and optimization.Extreme attention to detail and the ability to match the design as closely as possible.
- Ability to work closely with Product Managers, other development team members.
- Understanding of Functional Reactive Programming is a must.
- Comfortable with Test-Driven Development.
The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.
- Design and development of three-tier - high performance and scalable enterprise product.
- Own feature development from definition, design through delivery.
- Hands-on full stack developer who is passionate about Go Language, Java/J2EE development, UI, SQL, building highly scalable and resilient applications, and focused on solving complex business problems
- Orientation to contribute both as a technical lead as well as an individual contributor.
- Lead the team to deliver high-quality software, by reviewing their work and mentoring them.
- Ability to research, follow up and resolve complex challenges.
- He/She will have responsibility for unit-level design, coding, unit testing, integration testing, and participating in the full SDLC
- He/She will be expected to produce high-quality code that can pass critical peer review, and work under a high-pressure and timeline-driven environment.
Qualifications
- Bachelor’s degree or higher in Computer Science or Engineering equivalent
- Minimum of 5 years experience in product development
- Responsible, organized, and possess critical thinking with good interpersonal and communication skills
- Able to demonstrate good analytical problem-solving abilities and strong leadership aptitude
- Able to work at both abstract and detailed level
- Must be fluent in English, and strong communication skills.
- Motivated self-starter that likes to work as part of a team
Technical Requirements
- Strong experience in Core Java 8 and above, Collections and Data structures.
- Develop solutions using core java, Spring / Spring Boot, JSON, Rest API, and other web technologies.
- Hands-on with UI development with strong experience in HTML5, JavaScript, CSS3, Responsive UI. An added advantage for exposure to Angular. Knowledge of Liferay will be added advantage. Ability to design and develop UIs and end-to-end integration.
- Object-oriented analysis and design using common design patterns.
- Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
- Excellent knowledge of Relational Databases, SQL, and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
- Ability to design and build a scalable platform with APIs.
- Strong programming skills, as well as the ability to review complex code bases written by others.
- Strong knowledge of test-driven development and continuous integration
- Exposure to security, application clustering, and load balancing techniques.
- Passion for collaboration and working on agile teams. Prior experience with working on fast-paced milestones using flexible and adaptive methodologies.
- Excellent problem-solving skills.
Basic Qualifications:
∙Bachelors in Computer Science/Mathematics + Research (Machine Learning, Deep Learning, Statistics, Data Mining, Game Theory or core mathematical areas) from Tier1 tech institutes.
∙3+ years of relevant experience in building large scale machine learning or deep learning models and/or systems.
∙1 year or more of experience specifically with deep learning (CNN, RNN, LSTM, RBM etc).
∙Strong working knowledge of deep learning, machine learning, and statistics.
- Deep domain understanding of Personalization, Search and Visual.
∙Strong math skills with statistical modeling / machine learning.
∙Hands-on experience building models with deep learning frameworks like MXNet or Tensorflow.
∙Experience in using Python, statistical/machine learning libs.
∙Ability to think creatively and solve problems.
∙Data presentation skills.
Preferred:
∙MS/ Ph.D. (Machine Learning, Deep Learning, Statistics, Data Mining, Game Theory or core mathematical areas) from IISc and other Top Global Universities.
∙Or, Publications in highly accredited journals (If available, please share links to your published work.).
∙Or, history of scaling ML/Deep learning algorithm at massively large scale.
Required skill
- Around 6- 8.5 years of experience and around 4+ years in AI / Machine learning space
- Extensive experience in designing large scale machine learning solution for the ML use case, large scale deployments and establishing continues automated improvement / retraining framework.
- Strong experience in Python and Java is required.
- Hands on experience on Scikit-learn, Pandas, NLTK
- Experience in Handling of Timeseries data and associated techniques like Prophet, LSTM
- Experience in Regression, Clustering, classification algorithms
- Extensive experience in buildings traditional Machine Learning SVM, XGBoost, Decision tree and Deep Neural Network models like RNN, Feedforward is required.
- Experience in AutoML like TPOT or other
- Must have strong hands on experience in Deep learning frameworks like Keras, TensorFlow or PyTorch
- Knowledge of Capsule Network or reinforcement learning, SageMaker is a desirable skill
- Understanding of Financial domain is desirable skill
Responsibilities
- Design and implementation of solutions for ML Use cases
- Productionize System and Maintain those
- Lead and implement data acquisition process for ML work
- Learn new methods and model quickly and utilize those in solving use cases
Qualification -
a. Minimum Bachelor's Degree
b. Minimum 3 yr experience
c. Basic English Proficiency
d. International Clients
Location: Jaipur
Interview will be online on Skype/Zoom.









