
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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The requirements are as follows:
1) Familiar with the the Django REST API Framework.
2) Experience with the FAST API framework will be a plus
3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )
4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus
5) Experience with any ML library will be a plus.
6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.
7) Familiar with basic code patterns like MVC.
8) Grasp on basic data structures.
Key Responsibilities
Following are the key responsibilities for a Project Manager/Senior Project Manager:
Should be aware of the latest trends, technologies, and tools available to them to help manage projects effectively.
Should be able to prioritize tasks, delegate work, and coordinate team members in order to complete projects on time and within budget.
Must ensure communication between all stakeholders is up-to-date, timely, and accurate.
Must develop strong relationships with vendors, clients, or other external partners
Must manage project risks and issues that could arise, and conduct proper risk management practices.
Should monitor progress throughout the life cycle of the project, provide feedback, and take corrective action where necessary.
Should work cross-functionally with the larger team to lead individual project teams to solve problems, enhance services, and deliver a top-notch customer experience through program project execution.
1.4. Desired Qualifications
Bachelor’s degree
Minimum of 5-years of experience successfully managing projects
Information technology, software, and/or systems project leadership experience
Experience with project management practices and tools to create, manage, and track project performance across milestones
Ability to lead large and diverse teams exercising strong leadership and soft skills
Outstanding analytical and complex problem-solving skills
Facilitation skills and team leadership skills
Experience with client impact analysis; communication positioning, design, and delivery
Ability to work under pressure; exceptional time management skills
Excellent client-facing and internal communication skills
Effective communication skills, both written and verbal
Outstanding organizational skills including attention to detail and multitasking skills.
Experienced user of MS Office toolset (Word, Excel, and PowerPoint)
software products.
● Degree in Computer Science, Maths, or equivalent.
● Experience with AWS or Google Cloud or Azure.
● Experience with RDBMS and NoSQL: MySQL/MariaDB or PostgreSQL,
DynamoDB or MongoDB.
● Fluent in common design patterns, modular architecture, microservices, and a
demonstrated web and polyglot development experience.
● Passionate about distributed computing and building applications that are
robust, scalable, and keep the customers happy.
● Proficiency in programming languages such as Java, Scala; a strong foundation
in data structures, algorithms, understanding of threads, synchronization, and
concurrent programming.
● Experience with deployment, configuration, automation tools, and DevOps
methodologies.
● Understanding of Internet security models, REST API, and application
integration.
● Good to have some understanding of Serverless.
About the role:
You will own a functional area - from product conception to its delivery to customers. You are expected to design and code independently in multiple tech components related to your functional area. You must also develop a deep understanding of non-functional requirements, such as reliability and availability, scale, horizontal scalability, etc. over time to make tech stack decisions accordingly. You are expected to actively mentor junior engineers. You own
the codebase quality.
We are looking for seasoned engineers who are quality-conscious, product thinkers, business cognizant and smart. Engineers get to significantly amplify the impact of their work or creations with scale. The scale also demands that engineers to produce super-efficient solutions.
What you’ll do
- Strong experience with Java 8, Spring and Spring Boot, Spring MVC, Spring Data,
- Working experience in Microservices
- Version Control: Git
- Strong understanding of functional/reactive programming, OOP, design
- Experience with Docker and Kubernetes.
- SDLC: Working experience in Agile methodology
- Strong interpersonal skills and time management skills
What you’ll need
- B.Tech or M.Tech equivalent with at least 3 years of experience
- Deep expertise in at least one programming language & tech stack.
- Strong object-oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class-level interfaces
- Experience in building data-driven web application design and development is a plus
- Good understanding of multiple tech solutions and ability to pick the correct one for the given situation
- Prior work experience in an agile environment or continuous integration and continuous delivery (CI or CD)
- Ability and experience in designing high-level software designs of the scalable system, taking NFR (non-functional requirement) into consideration
- Create and maintain optimal data pipeline architecture
- Assemble large, complex data sets that meet business requirements
- Identifying, designing, and implementing internal process improvements including redesigning infrastructure for greater scalability, optimizing data delivery, and automating manual processes
- Work with Data, Analytics & Tech team to extract, arrange and analyze data
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS technologies
- Building analytical tools to utilize the data pipeline, providing actionable insight into key business performance metrics including operational efficiency and customer acquisition
- Works closely with all business units and engineering teams to develop a strategy for long-term data platform architecture.
- Working with stakeholders including data, design, product, and executive teams, and assisting them with data-related technical issues
- Working with stakeholders including the Executive, Product, Data, and Design teams to support their data infrastructure needs while assisting with data-related technical issues.
- SQL
- Ruby or Python(Ruby preferred)
- Apache-Hadoop based analytics
- Data warehousing
- Data architecture
- Schema design
- ML
- Prior experience of 2 to 5 years as a Data Engineer.
- Ability in managing and communicating data warehouse plans to internal teams.
- Experience designing, building, and maintaining data processing systems.
- Ability to perform root cause analysis on external and internal processes and data to identify opportunities for improvement and answer questions.
- Excellent analytic skills associated with working on unstructured datasets.
- Ability to build processes that support data transformation, workload management, data structures, dependency, and metadata.

- B.Tech/B.E (preferably in Computer Science Engineering)
- 7+ years of hands-on programming experience in building data-driven REST APIs, services & platforms using advanced Java frameworks like Spring, Redis, Node.js etc. with deep focus on integration & scale.
- We also look for hands-on experience with Mysql, Elasticsearch (or Solr) and Nosql stores.
- Our evaluation starts with focus on computer science fundamentals, data structures & algorithms.
- You will have been learning new technologies every week and prefer folks who can use golang/rust for backend development and are familiar with equivalent data stores, index stores and pub-sub technologies.
Relevant Experience: 2-6 yrs
- Hands on Experience and manage Node js, Mongo DB, Angular and Express js.
- Architect, Develop, test and deploy robust products that are fast, scalable and highly responsive
- Design and maintain large and complex databases, both relational and non-relational databases.
- Establish, refine and integrate development environment tools and software as needed
- Deploy applications on AWS cloud with ability to quickly debug hosting related issues.
- Expertise in Complete Mean, Node js, Mongo DB, Angular and Express js
- Strong analytical and problem solving skills
- Creating content in various formats and types viz articles, blogs, website copies, newsletters, social media posts & captions
- Creating content strategy and calendar for various clients as well as the company
- Learning copywriting and applying it wherever required









