Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java- Experience in Core Java, CXF, Spring.
- Experience in spring boot, microservices.
- Extensive experience in developing enterprise-scale n-tier applications for the financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
- Good development experience with RDBMS, preferably Sybase database
- Good knowledge of multi-threading and high volume server side development
- Experience in sales and trading platforms in investment banking/capital markets
- Basic working knowledge of Unix/Linux
- Excellent problem solving and coding skills in Java
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
Key Responsibilities:
- Identify potential clients through online research, LinkedIn, email campaigns, and other lead generation channels.
- Develop and execute outreach strategies via email, social media, and cold calling (if required).
- Build and maintain a pipeline of qualified leads for the sales team.
- Understand client requirements and promote our services effectively.
- Schedule meetings or demos for the sales team with potential clients.
- Maintain accurate records of leads and follow-ups using CRM tools.
- Collaborate with the marketing team to align lead generation with campaigns and content strategy.
Requirements:
- Strong communication and interpersonal skills.
- Ability to research and identify relevant leads and decision-makers.
- Familiarity with digital services like web design, mobile app development, and SEO.
- Self-motivated with a strong work ethic and target-oriented mindset.
- Basic knowledge of CRM tools (e.g., HubSpot, Zoho, or similar) is a plus.
- Bachelor’s degree in Marketing, Business, IT, or related field preferred.
Roles and responsibility
•
Identify new business opportunities by researching and analysing market trends and customer needs.
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Develop and maintain strong relationships with potential and existing clients to increase sales revenue.
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Collaborate with the marketing team to develop and implement sales strategies and promotional activities.
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Conduct sales presentations, product demonstrations, and negotiate contracts with clients.
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Prepare proposals, quotes, and contracts that meet client needs and company goals.
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Maintain accurate records of sales activities and customer information in the company's CRM system.
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Work closely with cross-functional teams to ensure customer satisfaction and timely delivery of products and services.
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Meet or exceed sales targets and contribute to the overall success of the company.
•
Visiting Different Industries to find the Potential Clients for the company
Key Responsibilities :
- Play an active role in all aspects of client project execution (operationalize research designs, sampling plans, questionnaire development and digitization, issue trees, synthesis reports, etc.)
- Take charge of identifying information sources, gathering and interpreting data, executing analysis, and presenting findings to case team members and client stakeholders.
- Recommend and explain research methods and techniques appropriate for projects focused on topics such as customer segmentation, customer experience mapping, value chain mapping, market sizing and go-to-market
- Design research approach, collect market information, perform analysis, and deliver actionable insights to client executive teams.
Requirements :
- 4-year B Tech / 5-year Integrated Dual Degree.
- 0-2 years of relevant work experience in market research.
- Strong quantitative / analytical background.
- Ability to communicate complex ideas effectively, both verbally and in writing.
- Ability to work effectively in teams.
- Willingness to travel
- Manpower planning
- Recruitment & Selection
- Employee induction
- HR policy implementation
- Payroll & employee benefits management
- Performance management
- Learning & development
- Employee Engagement
- Legal compliance management
- Office Administration
Qualification required: MBA/PGPM/PGDM
PostgreSQL
PythonWhat is the role?
You will be responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties. You will be responsible for the functional/technical track of the project
Key Responsibilities
- Develop and automate large-scale, high-performance data processing systems (batch and/or streaming).
- Build high-quality software engineering practices towards building data infrastructure and pipelines at scale.
- Lead data engineering projects to ensure pipelines are reliable, efficient, testable, & maintainable
- Optimize performance to meet high throughput and scale
What are we looking for?
- 4+ years of relevant industry experience.
- Working with data at the terabyte scale.
- Experience designing, building and operating robust distributed systems.
- Experience designing and deploying high throughput and low latency systems with reliable monitoring and logging practices.
- Building and leading teams.
- Working knowledge of relational databases like Postgresql/MySQL.
- Experience with Python / Spark / Kafka / Celery
- Experience working with OLTP and OLAP systems
- Excellent communication skills, both written and verbal.
- Experience working in cloud e.g., AWS, Azure or GCP
Whom will you work with?
You will work with a top-notch tech team, working closely with the architect and engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company
We are
We strive to make selling fun with our SaaS incentive gamification product. Company is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Company turbocharges an entire salesforce. Company also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth.
We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.
Way forward
If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.
CRM Technical Developer
Country: Malaysia
Cities: Kuala Lumpur
Area of expertise: Customer Relationship Management (CRM)
Job Description
You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.
About the job
Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results.
As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.
Day-to-day you will:
- Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
- Demonstrate technical knowledge to design and implement CRM solutions
- Research customer issues that may be non-standard in order to offer solutions
- Support design of conceptual architecture and technical solutions
- Ensure project quality meets standards through critical metric identification and testing plan
- Identify process gaps and work cross-functionally to formulate improvement plans
- Travel as needed
Key Role Skill & Capability Requirements:
You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.
Your technical skills may include:
- Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
- Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
- Develop reports or dashboards using PowerBI and integrate with D365CS
- Develop web application, web API, console application, window services to integrate with D365CS
- Develop a script to migrate existing CRM to D365CS
- Complete the documentation required including the source codes, technical specification, and unit test result
- Support SIT, UAT, and production and fix the defect within the agreed SLA
- Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
- Develop Power BI reports and integration to Microsoft Dynamic 365 CRM
Your non-technical skills may include:
- Client management skills and the ability to work with customers to develop and manage an action plan
- Some consulting experience working with external clients
- Experience working with global/offshore teams
- Excellent communication skills
Preferred Education Background:
Bachelor's degree in a relevant field preferred.
Preferred Years of Work Experience:
- Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
- Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
- Experience with Microsoft Dynamics 365 Field Service is essential
Java
Spring BootJob title- SSE/Associate Technical Lead/Technical Lead
Experience
-
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Extensive product development experience
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4-8 years experience in back end Java Development
-
Possess advanced knowledge of object-oriented design and development (OOA/OOD).
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Team task assignment, mentoring and helping resolve issues
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Self-starter, ability to work with minimal supervision.
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Skilled at working collaboratively in a team-oriented environment.
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Excellent problem-solving skills. Curious and adept at researching project-related issues and challenges.
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Excellent debugging skills
-
-
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Experience in SOA and microservice deployment model.
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GWT development experience
-
Experience of working in an Agile development model
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Mixed experience in different type of organizations - product start up and large enterprises
-
Other Skills
-
Strong Analytical skills
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Acumen for understanding customer's business goals
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Process oriented- Following current processes and partner in process improvement.
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Data oriented- Using data and knowledge base for solving current problem at hand and creating software knowledge base for future use.
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Ability to juggle multiple development and design tasks simultaneously.
ScalaAs a Scala Developer, you are part of the development of the core applications using the Micro Service paradigm. You will join an Agile team, working closely with our product owner, building and delivering a set of Services as part of our order management and fulfilment platform. We deliver value to our business with every release, meaning that you will immediately be able to contribute and make a positive impact.
Our approach to technology is to use the right tool for the job and, through good software engineering practices such as TDD and CI/CD, to build high-quality solutions that are built with a view to maintenance.
Requirements
The Role:
- Build high-quality applications and HTTP based services.
- Work closely with technical and non-technical colleagues to ensure the services we build meet the needs of the business.
- Support development of a good understanding of business requirements and corresponding technical specifications.
- Actively contribute to planning, estimation and implementation of team work.
- Participate in code review and mentoring processes.
- Identify and plan improvements to our services and systems.
- Monitor and support production services and systems.
- Keep up with industry trends and new tools, technologies & development methods with a view to adopting best practices that fit the team and promote adoption more widely.
Relevant Skills & Experience:
The following skills and experience are relevant to the role and we are looking for someone who can hit the ground running in these areas.
- Web service application development in Scala (essential)
- Functional Programming (essential)
- API development and microservice architecture (essential)
- Patterns for building scalable, performant, distributed systems (essential)
- Databases – we use PostgreSQL (essential)
- Common libraries – we use Play, Cats and Slick (essential)
- Strong communication and collaboration skills (essential)
- Performance profiling and analysis of JVM based applications
- Messaging frameworks and patterns
- Testing frameworks and tools
- Docker, virtualisation and cloud computing – we use AWS and Vmware
- Javascript including common frameworks such as React, Angular, etc
- Linux systems administration
- Configuration tooling such as Puppet and Ansible
- Continuous delivery tools and environments
- Agile software delivery
- Troubleshooting and diagnosing complex production issues
Benefits
- Fun, happy and politics-free work culture built on the principles of lean and self organisation.
- Work with large scale systems powering global businesses.
- Competitive salary and benefits.
Note: We looking for immediate joiners. We expect the offered candidate should join within 15 days. Buyout reimbursement is available for 30 to 60 days notice period applicants who can ready join within 15 days.
To build on our success, we are looking for smart, conscientious software developers who want to work in a friendly, engaging environment and take our platform and products forward. In return, you will have the opportunity to work with the latest technologies, frameworks & methodologies in service development in an environment where we value collaboration and learning opportunities.
PythonJava
Go Programming (Golang)
NodeJS (Node.js)- Own and implement features used by large customers like Truecaller, Mozilla, Zomato, Netflix, etc.
- Performance, Security and Usability goals are in DNA.
- Full ownership and accountability of Microservices which includes day-to-day operations and maintenance.
- Business and technical Metric definitions and reviews.
- Drive CI & CD Evaluate technologies and development stacks for API-based platform which scales to 100,000 transactions per second.
- Perform push-button deployments of any version of the software to any environment on demand.
- Design and build web apps that are scalable and puts user experience front and center.
- Develop modular UI components for company-wide reuse.
- Evolve a common design language for UI across apps.
- Establish and advocate front-end coding guidelines.
- Meld UX and great-looking UI while keeping excellent code quality.
- Own end-to-end life cycle of the product from requirement analysis, design, development, test, release, and maintenance.
- Develop reusable tools/libraries
- Identify opportunities for automation and collaboration points.
- Continuously improve cycle time, throughput, and code quality.
- Continuously improve value-adding-activities/non-value-adding activities ratio.
Skills Required::
- 4 - 6 years of experience in large-scale distributed systems.
- Proficient in Python/Golang/Java/ http://node.js/">Node.js
- Understanding of CSS, Advanced Javascript, http://vue.js/">Vue.js, http://react.js/">React.js, and other web technologies.
- Understanding of Rest based API Architecture
- Writing high-performance, reliable and maintainable code.
- Excellent microservices pattern understanding.
- Ability to define cross-core contracts and bring them to closure through collaboration.
- Good knowledge of database structures, theories, principles, and practices.
- Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda].
- Analytical and problem-solving skills
- Good aptitude in multi-threading and concurrency concepts.
- Working knowledge of Git and proficiency with at least one build server: Jenkins/Travis/Bamboo.
- Good to have a telecom background
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon