
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

Similar jobs
Strong Technical Project Manager / Program Manager / Delivery Excellence profile
Mandatory (Experience 1) – 9+ years of overall experience, with minimum 5+ years in Project/Program Management / PMO / Delivery Governance roles in SaaS or technology-driven organizations
Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence
Mandatory (Experience 3) – Prior experience in at least one technical function (e.g., QA, development, testing, or technical project coordination) to effectively interface with engineering teams
Mandatory (Core Skills 1) – Strong communication, stakeholder management, and executive-level reporting capability (interfacing with CTO / leadership teams)
Mandatory (Core Skills 2) – Ability to coach cross-functional teams in Agile methodologies (Scrum/Kanban) and drive organization-wide Agile maturity
Mandatory (Company) - B2B SaaS or technology-driven Companies only (Preferred B2B SaaS in RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics
What We’re Looking For :-
- 4–6 years of experience in performance marketing, ideally in a high-growth D2C, e-commerce, or startup environment.
- Proven expertise in managing large-scale paid media campaigns across Meta and Google Ads (experience with additional platforms is a plus).
- Strong analytical mindset with deep knowledge of attribution models, customer acquisition, and conversion funnels.
- A creative and collaborative approach to working with design and content teams.
Key Responsibilities:-
- Lead the planning, execution, and optimization of paid campaigns across Meta, Google, and other relevant channels.
- Manage marketing budgets effectively while monitoring key KPIs (CAC, ROAS, CTR, CR) and reporting performance metrics regularly.
- Continuously test and refine ad creatives, audiences, ad placements, and bidding strategies to maximize impact.
- Analyze campaign performance using tools such as GA4, Meta Ads Manager, and attribution platforms.
- Partner with creative and content teams to develop high-performing ad assets.
- Collaborate cross-functionally with retention, product, and design teams to optimize the full-funnel experience, including landing pages.
We are seeking an IT/System Administrator to manage and maintain our web servers, monitor system performance, and ensure uptime for our E-lock GPS web platform. This individual will play a key role in server monitoring, troubleshooting, and managing basic backend operations.
Key Responsibilities:
Monitor and maintain servers, ensuring uptime, performance, and security.
Perform basic troubleshooting for server-related issues (e.g., service restarts, log analysis).
Manage server logs, backups, and storage usage.
Implement basic security measures, including access control and firewall monitoring.
Collaborate with developers and report any critical server issues or bugs.
Manage GitHub for tracking system updates and version control.
Skills Required:
Basic Linux/Ubuntu server administration (preferred) or Windows Server.
Familiarity with SSH, server logs, and cloud services (AWS, DigitalOcean, or similar).
Experience with Git/GitHub for managing repositories.
Basic knowledge of system security, firewalls, and network protocols.
Strong troubleshooting and problem-solving skills.
Education and Experience:
Bachelor’s degree in IT, Computer Science, or related field (preferred).
1-3 years of experience in IT/System Administration or similar roles.
NOTE: We’re inviting applications for a 6-month internship in IT and System Administration at Mondiale Technologies, a company at the forefront of smart logistics and IoT-based tracking solutions
Eligibility: Diploma in Electronics / BCA / B.Sc. IT / MCA / B.Tech (Final year students or recent graduates)
Internship Highlights:
- Hands-on experience in system monitoring, basic troubleshooting, and hardware/software setup
- Exposure to managing IT infrastructure for field-deployed IoT tracking devices
- Opportunity to support internal users and technical teams
- Real-world learning in a fast-paced, tech-enabled logistics environment
Stipend: YES
✅ Pre-placement offer for high-performing candidates
Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.
Roles and Responsibilities:-
1. Developing, generating, and growing new digital marketing business
2. Creating innovative online marketing sales plans
3. Exhibiting expertise in digital marketing solutions
4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the US and Canada locations)
5. Maintaining accurate and up-to-date pipeline and forecasts
Desired Candidate Profile:-
1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)
2. A strong candidate will have excellent sales and closing skills
3. Strong organizational skills and ability to handle multiple tasks and priorities
4. Demonstrated time management skills
5. Knowledge of digital marketing/SEO services will be a plus
6. Excellent communication skills
Why should you join us:
· Fixed working timings- 5 days working
· Attractive Incentives
· Young & Vibrant work culture
Job Location: Block A-128, Sector-63, Noida
Salary Package: Depends on skills
Working Days: Monday to Friday
Shift: Night Shift
About Graygraph Technologies:
Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.
To know more, please visit our Websites:
www.Graygraph.com
www.DigitalGuider.com
Regards,
Yashika Thakur
HR Recruiter
at Graygraph Technologies
Our Tech Stack: React.js, Node.js, MongoDB, AWS
https://www.onedigitaltrust.com/">OneDigitalTrust, Inc. is a B2B2C software startup disrupting the traditional estate planning & wellness industry to serve all adult Americans, but especially those that usually cannot afford the traditional methods to protect themselves and their loved ones.
We are currently recruiting a Sr. Full Stack Engineer to add to our team.
We are looking for a self-motivated, goal-driven individual to help advance their experience and learn from a collaborative environment and help take our company to the next level.
Our platform is an enterprise white-label configurable platform with comprehensive capabilities that sells itself. Our biggest goals are to continue to enhance the capabilities of the platform to meet the needs of the users.
The following would be your responsibilities:
- Assuming full-stack technical delivery of the Company’s SaaS platform under the direction of the CTO; supporting the architecture and development of the product platform;
- Supporting the policies, and procedures of Company’s platform security to adhere to industry standards and as may be requested in case of security audit requests;
- Helping in the creating/management of the Development, Testing (QA) and Production architecture, standards processes and procedures for the product/platform;
- Helping improve the technical team's processes as per our retrospective learnings and best practices;
- Estimating bug/feature implementation tasks to help with sprint/release planning
- Experience with creating, and maintaining third-party integration partner's technical relationships and APIs integration; including handling issues, version changes, and impacts to the platform;
- Delivering and Maintaining our continuously enhanced ODT product platform;
- Helping ensure the regular release, enhancement, maintenance and operation of the ODT DEV/TEST/PROD infrastructure and environment and uptime;
- Providing key inputs into the definition of the platform’s evolution from both a requirements and technical implementation and maintenance perspective; and
- Supporting Company business development and marketing activities to promote the sale and after-sale support to prospects and customers.
The following describes the type of person we are seeking:
Experience:
- Strong TDD mindset for automated testing, and experience with lean/agile development methodologies in a startup environment
- Experience with maintenance of CI/CD based software delivery
- Ability to get up to speed quickly on the existing code base
- Having an architectural mindset and identify where maintain and enhance systems, but also know when we can refactor components
- Have a structured / process-oriented way of thinking and are able to build new features and models that will last through significant business scaling
- Can understand business needs and ability to maintain high-value product to optimize for the best user experience.
- Bonus points for heavy test automation experience and front-end/UI experience with Storybook
What We Offer:
Competitive salary
Startup culture with a strong team-centric environment. We work hard and have fun.
Independence to work autonomously. We care about results. The opportunity to learn & master the art of agile software delivery and automated testing. We invest heavily in the development of our team members.
About Navi
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1.Perseverance, Passion and Commitment
- Passionate about Navi’s mission and vision
- Demonstrates dedication, perseverance and high ownership
- Goes above and beyond by taking on additional responsibilities
2.Obsession with high quality results
- Consistently creates value for the customers and stakeholders through high quality outcomes
- Ensuring excellence in all aspects of work
- Efficiently manages time, prioritizes tasks, and achieves higher standards
3.Resilience and Adaptability
- Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
Key Responsibilities :
- Design and develop new, end-to-end financial product experiences in BFSI domain for Retail Consumers
- Work cross-functionally with Engineering teams across multiple product teams to drive buy-in on new product
- Experiences and engineering frameworks.
- Work closely with your’s and other engineering teams with a keen eye towards scalable architecture to design and implement new 0→1 integrations with an appetite to quickly scale from 1→n across products.
- Recruit and build an entirely new engineering team and move fast in converting new ideas to product.
- Collaborating with Product,Design, Leadership and other functions, while maintaining high product quality and reliability.
- Staying ahead of the curve by lending a stable structure to the teams and products while bringing operational.
- Excellence as products mature.
What You’ll Need :
- 10+ years of overall experience with 3+ years of Engineering Management experience, managing a diverse set of candidates(frontend, backend, mobile), across various technologies. Good software engineering methodology- meaningful and deeply-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs.
- Exceptional technical skills in backend with significant experience building and operating critical high-scale systems with a hands-on approach to lead from the front when the situation calls for it.
- Ability to think and analyze both breadth-wise (client, server,DB, control flow) and depth-wise (threads, sessions, space-time complexity)while designing and implementing services
- Exceptional design and architectural skills
- Expertise and interest in growing teams-interviewing junior and senior engineers, collaborating with a recruiting team, smoothly onboarding new team members
Future Scope of joining Navi :
- Navi’s future, and hence your future, is boundless. We want to start with reimagining the BFSI industry to a tech-forward, customer centric sector.
- For your personal future, at NAVI, the impact and dedication you bring forth with your work is what matters the most.If you show enthusiasm and dedication, promotions, team-jumps and vertical changes are all easily within your reach, as is exponential career growth.
Who will be my Stakeholders :
- Our customers come first. they will be your priority, always.
- Your team members will be passionate, responsible, outspoken and innovative. - Your managers will be there to guide you through any problems you may face. They will show you the way, but you will have to walk to the path.
- Your leaders will live and breathe to ensure that Navi runs smoothly, your customers are happy, and that every employee working in Navi grows as a professional
Other Perks :
- Hyper-growth opportunities
- Flexibility to move across business domains
- Unlimited leaves.
- Satisfaction of building something from scratch and driving it till the end
Below is the JD for your reference.
Position: BackEnd Developer
Experience: 3-8 Yrs
Location: Hyderabad
Skill Set: .Net Core (C#), Web API, ASP.NET Core, MVC, SQL, Azure exposure
Entity Framework/Entity Framework Core
Responsibilities:
He / She will be a key contributor to design, develop and maintain System, Integration, Regression and E2E development
Develop unit and scenario based automated test cases for .NET class libraries using NUnit or MS Unit test Framework
Experienced in automated deployment tools such Continuous Integration is an advantage
Excellent debugging skills; able to debug complex technical issues involving multiple system components
Analyzing the requirements and map the test cases for the complete traceability.
Design, Development and Testing (Unit, Integration and System)
Technical documentation
Design and code reviews
Application setup and automated deployment
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As a Graphic Designer, you will be responsible for creating well designed videos (courses) and images to be posted on company’s Ayurveda education business. which will also entail creating various engaging posts for social media channels like Instagram, FB, Pinterest etc.
- Editing full-length courses, ads, compile animation, content, music etc.
- Responsible for the complete packaging of videos (ads, infomercials, demos etc.)
- Catering to the international market (primarily English speaking) with a good understanding of the language
- Working long and hard within a highly disciplined eco-system
- Building a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe
Desired Candidate Profile
What you need to have:
- Bachelors or Masters in design/Branding/Communication Design
- Great command over the following software:
- Very good command over English
- A good sense of aesthetics, a collaborative approach and an attitude to rise to the occasion will be awesome!
UI/UX Developer cum designer Job Responsibilities
Designing UI for responsive websites and apps tablet and mobile- UI developers should be adept at Javascript /AJAX / JQuery / Material Design.
- UX designers should have firsthand knowledge of Digital Advertising / dashboard designing with business requirements in mind.
- For both, UX & UI designers with experience in Ad agencies / Native Ads / IAB standards implementation would be a plus.
- Collaborate with product management and engineering team to define, adapt and implement innovative solutions to carry forward product visual direction and experience
- Execute all visual design stages from concept to final hand- off to engineering
- Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
- Effectively communicate interaction and design ideas using prototyping tools eg: invision, after effects etc
- Present and defend designs and key milestone deliverables to peers and executive level stakeholders
- Establish and promote design guidelines, best practices and standards
- Create production- ready assets by proficiently using standard industry tools, like Photoshop, creative cloud, illustrator, fireworks, Adobe Xd, Email templates, HTML5/ CSS3, Figma, InDesign and/ or sketch
- Strong front- end web development experience with HTML5/ CSS3, JQuery, Bootstrap for UI developers
- Solid understanding object- oriented programming
- Should have experience in Chart Libraries
- Previous experience designing, developing and deploying solutions that involve integration using well- published APIs (JSON or XML data transfer knowledge integrating with RESTful services. etc.).
- Both UX and UI developers, should have experience in creating designs for various device sizes.
- Should have good understanding of aspect ratio, browser compatibility and image transformations
- should possess good analytical and communication skills. Able to write and communicate effectively motivated to work in startup environment
Experience:
- Candidate should have minimum 1 year experience in UI UX Designing.
- Must have a Dribbble & Behance portfolio










