
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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🔹 Hiring For: Our Client – [Synexc.com]
🔹 Location: Onsite – Noida Sector 62
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🔹 Work Type: Work From Office (WFO)
🔹 Experience: 2–4 Years (Junior to Mid-Level Preferred)
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We are hiring on behalf of our client for a motivated and detail-oriented Salesforce Upwork Bidder to join their team. The ideal candidate must have hands-on experience in bidding for Salesforce projects on Upwork and should be capable of identifying, analyzing, and converting potential business opportunities through the platform.
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Contact - 90381^69266
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Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
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