
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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Key Responsibilities:
- Minimum of 3 years of experience in Microservices architecture and Java, with a good understanding of design patterns and the Spring Boot framework, with the ability to collaborate effectively with team members and build positive working relationships.
- Design and build and deploy APIs to meet business requirements.
- High level of commitment to business satisfaction and agility.
- Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
- Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
- Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
- Work in an agile environment to deliver high-quality solutions.
- Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
- Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)
Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)
Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)
A B.Tech/M.Tech in Computer Sc, a SDE should have 1-3 years of experience in SW solution development. We are specifically looking for a SDE who:
- is highly proficient in Java Coreand Spring boot applications including making high quality, highly performing code under JVM environment.
- has good working knowledge in design of n-Tier databases (Postgres, NoSQL DBs e.g. Cassandra/MongoDB)
- has worked in agile development environment under open source gitlab including testing, change management
- is highly proficient in OOD, extensibility, usability, understand data pre-processing
- has exposure to full life cycle of product implementation and deployment of enterprise products driving a subsystem including development under gitlab or github.
- [Desirable] Ability to optimize an ML solution for accuracy and scale
- [Desirable] has experience in working with Advanced Java

Hungry, Humble, Honest, with Heart.
The Opportunity
We are looking for a Senior Member of Technical Staff QA with extensive experience in automation development, strategy, and testing skills to be part of our dynamic team.
About the Team
At Identity & Access Management, we are trying to build the next-generation IAM to help enterprises & internal clients.
Your Role
As the gatekeeper of our product quality, you would be required to ensure that product releases adhere to the highest quality norms. You will design and develop a testing framework for our products and be part of a ruthless quality team. You will develop test tools, test cases, maintain test beds, and provide metrics and test/quality status.
What You Will Bring
- Be a self-starter who can flourish in a fast-paced technology company
- Be the owner of our automation and delivery systems
- Be actively participating in Coding & Code reviews
- Have expertise with automation and building tools such as Selenium, Jenkins, REST API, SDK
- Strong systems background (Linux systems with exposure to Process, Memory and IO Management tools
- Strong Coding skills (DS, Algos).
- You will enable our engineers to generate known-quality releases with every commit, discover defects early and iterate fast.
- Good understanding of Kubernetes
- Good experience in building & maintaining an Automation Framework
- Excellent programming and scripting capabilities to develop code for automated tests using Python/C++/Perl/Go/Java Lang
- Min 9 - 17 years of relevant experience
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
Role: Direct Sales Executive
Location: Hyderabad
Type of job: Full-Time
Responsibilities
- Presenting the products and services to the customers.
- Identifying potential customers via cold calling.
- Working in collaboration with the team members.
- Meeting the monthly sales goals and expectations.
- Taking feedback from the customers and working on them.
- Writing sales contracts as per the company’s requirements.
- Making sure the customers are well informed about the sales proposal.
- Tracking and analyzing the sales performance metrics.
- Understanding the current market potentials.
- Resolving customer complaints and issues if any before making the sale.
- Building a positive relationship with the customers.
- Making sure to provide excellent customer service and customer satisfaction.
- Preparing monthly sales reports and presenting them to the higher management.
- Staying up-to-date on the latest technologies and developments in the industry.
Requirements:
- A proven track of sales record will be advantageous.
- Good networking and people skills are required.
- Excellent oral and written communication skills.
- Excellent Convincing skills.
Across Asia, and Africa with our headquarters in India, branches in Singapore, and Johannesburg.
Perks:
- Incentives based on sales
- Travel Allowance.
WHO ARE WE?
- We are extremely delighted to introduce our successful Enterprise. We Qurinom Solutions, offer you the best assistance for your business in information technology. Our multifaceted team of highly qualified and experienced people from diverse professional fields assures you of superior quality of Products & services in almost every domain. Precision and punctuality towards services are our forte. We are obliged to serve our customers & clients in a versatile manner.
WHAT We do
- We build large-scale applications over mobility over AI, Image processing, ML, and NLP and also serve hedge clients across Asia, Africa helping our clients with cutting-edge services like Digital transformation, IT Consulting, UX/UI Modernization, VR/AR, Cloud migration, Embedded Systems, IoT & Blockchain.
WHY Join US?
- Creating an Employee friendly environment is our assurance.
- Your growth and development, excelling in your career is our responsibility.
- Will be a great Team Player working closely with the stakeholders in the company.


Qualifications & skills:
- C#.net, ASP.net MVC, Microsoft sql server, LINQ, Entity framework, .net Core.
- Repository / version management tools such as GIT, SVN, TFS.
- Diploma / bachelor degree / master degree in computer science or subjects related to computer software programming.
- Demonstrated knowledge of web technologies, such as HTML, CSS and JavaScript.
- Ability to work independently and multi-task effectively. Being a team player is more preferred.
- Ability to understand and work on requirements.
- Flexible in work and willing to accept a change in priorities as necessary.
Responsibilities & duties:
- Understanding requirements from the project manager or team leader and writing tasks associated.
- Develop and implement tasks while following project management guidelines to maintain coordination between teams.
- Test and maintain projects to ensure strong functionality and optimization along with performance.
- Clearly and regularly communicate with management and technically support colleague(s).
- Deliver projects / work on time to ensure we never fail our commitments.
- Recommend improvements to existing projects as necessary.
- Create requirement documents , write tasks and delivery manuals when needed or asked by your PM / TL.
- Help your co-workers if needed and support everyone in the company for their tasks.
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
- Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs
- Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.
Job Profile:
We are looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.
Key Attributes you'd need to possess:
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Problem Solver - Quick on your feet, some problems require creative solutions. Communicating those with peers and clients effectively, for presentations and walk through as well as support on client calls if needed.
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Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.
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User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points!
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Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.
Typical work week look like:
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Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.
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Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!
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Dev Support- Communicating with web developers, including providing input on any needed digital enhancements
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Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.
Our ideal candidate should have:
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4+ years of work experience in designing digital products or experiences
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Relevant Degree/Diploma or experience/certification in Product or Experience design
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Great understanding of user-centric design, responsive design and designing for web
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Good communication skills
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Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.
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Any experience in digital marketing is a plus.
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Good to have knowledge of CSS, HTML - we work hand in hand with developers
T


Android Developer:
Our Android stack includes Java and libGDX, the code base is designed using Clean Architecture. It is a multi module application and supports both 'application' and 'library' project mode.
EXPECTATIONS:
● Writing efficient android code in Java and Kotlin following Clean Architecture guidelines
● Tracing, benchmarking and profiling android java code
● Familiarity with popular android libraries/methods like Dagger2, RxJava2, OkHTTP.
● Familiarity with latest android platform changes.
RESPONSIBILITIES:
● Work closely with our product and design teams to customize the Poker experience across our vendor platforms.
● Prototype new and redesign features
● Strong coding abilities and experience with Kotlin, Java and Android SDK
● A focus on UI design principles, hardware acceleration and making games work intuitively
● Contribute best-in-class programming skills to develop highly innovative, consumer-facing
mobile products.
MINIMUM QUALIFICATIONS
● Experience of building Android applications/Games in Java or Kotlin using Android SDK (Kotlin preferred)
● Good knowledge of Kotlin, Dagger2 and RxJava2 is a great plus
● Strong understanding of object-oriented software development
● Understanding of large and complex code bases, including API design techniques to help keep them clean and maintainable.
● Programming experience using any game engine (libGDX preferred)
● Knowledge of multithreading and memory management specific to mobile devices and caching mechanisms

