
Production Support Manager
at They provide both wholesale and retail funding. PM1
Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations
Key responsibilities
- Defines and owns the end to end production support process for our applications
- Takes accountability for issue resolution within defined SLAs
- Obsesses about system quality and customer experience
- Establishes a culture of doing detailed RCAs to get to the bottom of every issue
- Partners with development teams (internal and external) to prioritize issues
- Partners with infrastructure team for infra planning based on projected production load
- Tracks issues through to closure with development teams and customers Internal Use--Confidential
- Takes actions to prevent issues from recurring
- Earns trust of the users dependent on production support
- Maintains knowledge bases for issue management
- Communicates with organizational leadership on issues, statuses, and performance against KPIs
- Hires and operates a high–performing team
KPIs
- # of reported issues
- # of open issues
- MTTR
- SLA compliance
- % of incident reduction based on permanent fixes/automation/utilities
- Customer satisfaction score

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NEED TO HAVE :
1) Have some knowledge of front end like React.JS
2) HTML, CSS
3) Strong in Javascript concepts
4) Good communication skills
5) Loves to code
GOOD TO HAVE :
1) Experience with type script will be a plus
2) Experience with Nest.JS framework will be a plus
3) Strong hold on ES6 principles.
4) Familiar with TDD ( Test Driven Development ) will be a plus.
5) Familiar with working in CI / CD will be a plus
6) Micro-Service architecture knowledge will be an added benefit.
You can directly WhatsApp us on nine three one six one two zero one three two
- Hands-on Experience with PHP CodeIgniter Framework
- Proficient in PHP, HTML5, JavaScript, CSS, JQuery
- Excellent relational database skills with MySQL
- Understanding of responsive design frameworks such as bootstrap
- Utilize backend data services and contribute to increasing existing data services API
- Lead the entire web application development lifecycle right from concept stage to delivery and post-launch support
- Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager
- Keep updated & use best practices in web development
About 6sense : The 6sense Account Engagement Platform helps B2B organizations achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team.
https://hub.6sense.com/welcome/6sense-funding-announcement">In one of the latest news,6sense Raises $125 Million in Series D Funding, Increases Valuation to $2.1 Billion https://hub.6sense.com/welcome/6sense-funding-announcement.
In the other news,6sense was named one of https://twitter.com/Inc">@Inc's Best Workplaces for the third year in a row.
As an Engineering Manager at 6sense ,you will have the opportunity to-
- Recruit and retain top-tier software engineering talent.
- You will nurture an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor, while planning and supporting career development
- You will diagnose and resolve systemic obstacles that prevent your team from delivering high-quality software.
- You will meet 1-1 with team members on a regular basis.
- Recruit and retain top-tier software engineering talent
- Work cross functionally with other Engineering Managers to strategize and execute on crucial business objectives along with managing upstream and downstream dependencies
- Work with the Product Managers on project planning and roadmap
- Apply distributed computing and map-reduce knowledge to compute, dedupe, and derive insights from billions of records daily
- Intellectually contribute to the software, data, process, and growth of other team members
- Participate in writing applicable patents for your ground-breaking work
- Promote and set examples for high code quality like unit testing, good variable naming, modularity, etc.
- Own products/features at multiple levels: code, data, metrics, reduction of support frequency, etc.
- Ensure new features are properly tested at scale prior to release
Required qualifications and must have skills
- 5+ years of experience managing a team of 5+ engineers
- 10+ years of experience in delivering software
- BS / MS in Software Engineering or an equivalent degree
- Experience leading by influence in multi-team, cross-functional projects
Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Taking ownership of the current web based reporting backends of our current solutions/ apps and developing/ stabilizing/ scaling them further as per product plans
- Ensuring development and ongoing growth of a web based content management engine as the central node of our apps and tablet based learning products.
- Licensing, Encryption, Reporting & Analytics for all our products have to be integrated into a single user and licensing management backend.
What you need to have:
- Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/ Heroku, SQL/ NoSQL Databases with Server side integration.
- 2-5 years of deep hands-on experience with web based solutions, backend development and web development in the above mentioned tech.
- Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users.
- Developed, managed and scaled usage/ analytics and reporting of end user based solutions.
- Should have developed and managed APIs.
- Should have practical experience of integrating and managing online payment systems.
- Built and managed online learning platforms with login, video security, online payment and reports.
Exp: 3-5 yrs
Notice Period: Immediate Joiners
Location: Bangalore
Looking for candidates with experience in MERN Stack Development
About us:
Aeons ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.
The primary requirement for this role is:
- Sharp .NET & MVC framework knowledge & programming hands-on.
- Attention to Detail.
- Razor-sharp analytical & problem-solving skills.
- Experience in Agile methods & Test-Driven design.
Job Profile:
- To be a part of the development initiatives at ExtraaEdge and work in a high-performance team.
- Minimum 0 to 2 years of development experience.
- Manage the backend services and controller changes when a new module is implemented.
- Manage the development roadmap in sync with the product roadmap.
- Suggest architectural changes & optimizations while fine-tuning the application.
- Being able to step into the shoes of the user/learner and identify the best design/coding strategies & frameworks.
- Interact with operations & sales to understand expectations.
Skills Required:
- 0 to 2 years of experience working on C#, .NET Core, .NET MVC.
- Proficient in Entity Framework, LINQ to Objects.
- Experienced in SQLServer, Database design, and understanding database queries.
- Advanced Database knowledge like Indexing, Stored Procedures.
- REST API design and implementation.
- Knowledge of Azure Cloud Management, WebApps & Deployments.
- Hands-on in writing Unit Tests.
- Familiarity with architecture styles/APIs (REST, RPC).
- Understanding of Agile methodologies.
- Excellent problem solving and communication skills.
Experience: 2-6 Years
Datametica is looking for talented Java engineers who would get training & the opportunity to work on Cloud and Big Data Analytics.
Job Responsibilities:
- 2-6 years, having hands-on experience in coding, usually in a pair programming environment providing solutions to real problems in the Big Data world
- Working in highly collaborative teams and building quality code
- Working in lots of different domains and client environments also understanding the business domain deeply
- Engineers highly scalable, highly available, reliable, secure, and fault-tolerant systems with minimal guidance
- Create platforms, reusable libraries, and utilities wherever applicable
- Continuously refactor applications to ensure high-quality design
- Choose the right technology stack for the product systems/subsystems
- Write high-quality code that are modular, functional, and testable; Establish the best coding practices
- Formally mentor junior engineers on design, coding, and troubleshooting
- Plan projects using agile methodologies and ensure timely delivery
- Communicate, collaborate and work effectively in a global environment
Required Skills:
- Proficient in Core Java technology stack
- Design and implement low latency RESTful services; Define API contracts between services; Expertise in API design and development, experience in dealing with a large dataset
- Should have worked on Spring boot
- Practicing the coding standards (clean code, design patterns, etc)
- Good understanding of branching, build, deployment, continuous integration methodologies
- Ability to make decisions independently
- Strong experience in collections.
At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.
As the primary person responsible for testing, we think it will be a great fit if -
- You have a prior software development/electronics/embedded background.
- You do not shy away from taking responsibility and are comfortable doing everything non-technical.
- You obsess over minor details and strive for perfection
- You can handle both the software & hardware QA of the product.
- You have prior software & hardware testing experience.
- You can commit for 6 months and can work out of Gurgaon.
If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.
- Designing, developing, coding, testing and debugging software framework/product
- Coordinate automation testing with the Engineering team members in an Agile workflow
- Flexible to work on automation as well as development
- Create accurate and detailed bug reports when issues are identified
- Mentor and assist other Engineering team members in automation standards
Do you have the right skills?
- 2+ years of professional experience within Automation/Development
- Scripting experience in Java or Python
- Hands on experience with the Rest API testing is necessary
- Basic understanding of networking / Linux process debugging tools
- Excellent communication and analytical skills, with experience working with otherdevelopers towards a common goal
- Great communication: Provides status without prompt, brings up blockers (coding/testing) immediately, speaks up in standup / planning
- Ability to remove some roadblocks
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Ensuring all website content, blogs are SEO optimised
Help drive Keyword strategy & Paid promotions
Content distribution, building backlinks, Posting on quora, medium etc
Automate Emails, Database management for broadcast and data integrations (Mailchimp)
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Should have basic SEO knowledge and comfortable with WordPress












