Java Production Support Engineer || Immediate joiner

Requirements:

• Undergraduate degree or equivalent experience.
• Working knowledge of AS400-Cobol.
• Familiarity with CL and DB2
• Basic knowledge of theories, practices, and procedures in a function or skill.
• Willing to depend on others for instruction, guidance, or direction.

Extensive hands on and teaching experience on Digital / SV /UVM/ Verilog / VHDL /DFT tools

Extensive experience in Back-end design

Experience on Mentor Graphics EDA flow is an added advantage

Responsible for development and support of Projects.

Responsible for Debugging the source codes in Verilog, SV, and UVM.

Responsible for Training Delivery and Support

Sound Knowledge on Digital / Verilog / VHDL / SV / UVM / DFT / Back-end design

3 to 8 years industry/teaching experience

Good communication skill

Good experience in programming Microsoft C# (preferred) and/or Visual Basic.NET, ADO.Net, and ASP.Net 2.0, .Net 4.5 framework or .net core 2.1 and above
Must have experience In SQL and Agile/Scrum

Nice to have experience in AWS or Azure

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

• Able to create a UI and UX that would make the app simple to use and delight users.
• Firm grasp of the React Native, JavaScript, and TypeScript language and its nuances, including ES6+ syntax including DOM Manipulation and the JavaScript object model.
• Familiarity with code versioning tools (Such as Git, SVN, or Mercurial)
• Familiarity with RESTful APIs.
• Able to fix the occurring bugs and iteratively improve the app, include newer features and keep the app up to date with all the iOS updates/ libraries that will be released.

Mutual Mobile is a world-leading agency in mobile and emerging technology innovation, and we are looking for an accomplished and capable engineer to join our team!

We have built our success through timely bets on emerging technology and the rapid execution of targeted marketing campaigns and skills development. This approach has resulted in a list of premier clients that come to us to build innovative experiences using emerging technology (Nike, Google, GM, Nestle, UnderArmour). We’ve seen this happen with iOS, Android, Wearables, and IoT. We continue to evolve - it’s in our DNA - we stay at the forefront of innovation. Now, in 2019, we stand at the foot of a massive transition in emerging technology with the growth of Virtual Reality, Augmented Reality, Voice, Bots, and more. We are ready to embrace these changes and to help our clients make the most of the opportunities they bring.

At Mutual Mobile, Engineers are highly-capable, experienced producers of high-quality, extensible code. They know the ins-and-outs of their field, apply that knowledge to solve the most difficult problems, and pass along that knowledge to the next generation through mentorship. They:

• Improve the structure, quality, and extensibility of code bases
• Implement tools and best practices
• Create reusable libraries and frameworks
• Discover and evaluate new tools and technology partners

We expect Engineers to:

• Be highly-capable experts in at least one technology
• Build breadth across multiple tech stacks
• Write high-quality, extensible, testable code
• Participate in planning activities and provide accurate story estimates
• Conduct code reviews and act as a role model on the team
• Proactively breakdown work, identify risks, and explore solutions

Engineers have experience:

• Expert experience with hybrid mobile application and plugin development using Cordova, PhoneGap
• Solid understanding of vanilla JavaScript independent of any framework
• Proven expertise in JavaScript tooling—debugging and build tools
• Good to have some experience with OpenCV and creating Cordova plugins. Awesome, if worked on some camera vision-related apps in the past.
• Experience with upgrading Cordova projects on iOS and Android.
• Experience with task automation frameworks like grunt in mobile app development tooling together with Xcode and Android SDK
• Experience with salesforce mobile cloud iOS and Android SDKs is a plus
• Experience with Native iOS & Android development is a plus
• Should have expert level knowledge of HTML5, CSS3
• Should have strong debugging skills on Developer Tools of the browser and working with cross-browser UI.
• Unit and UI testing frameworks like Karma, Jasmine, Mocha, Protractor, etc.
• Should have experience in Response / Adaptive Web Design for desktop, tablet, and mobile
• Good understanding of CSS preprocessors LESS/SASS.
• Must know about the complete deployment cycle (Alpha - Beta - Prod) on the App Store and Play Store.
• Provisioning DevOps tooling and continuous integration
• Driving development best practices, including unit testing, coding standards, and code reviews
• Capable of implementing industry best-practices related to mobile application development concepts, design, and architecture

Preferred experience includes:

• Familiarity with other front-end development such as Angular,  React or Vue
• Good to have task automators like Gulp and Grunt
• System monitoring and security design and implementation

Why work for Mutual Mobile? We make great products. We craft beautiful mobile interfaces and solve complex software challenges. Clients such as HEB, Google, lynda.com, Citi, Nike, and Under Armour come to us for our deep experience in mobile and emerging technology — from establishing a mobile strategy that provides impactful business value, to build those solutions from the ground up. We bring together the brightest minds in interactive & visual design, engineering, and business management to deliver solutions that actually matter.

You’ll love working here, because this isn’t a company of silos. Team members are empowered and encouraged to pursue cool ideas, think for themselves, and make mistakes. If your passion extends beyond the role, we’ll invite your views and assistance with improving our culture, systems and processes. We know you’re smart, and that you love learning new technologies--so you’ll be able to work on a variety of projects with many different types of people.