Team Manager-Mainframe,Console and batch Operation

We are seeking an experienced and proactive Oracle Tech Support professional to join our team in Noida. The role involves providing day-to-day operational and application support for Oracle E-Business Suite (EBS) R12 and Oracle Fusion Cloud Financials. The ideal candidate will have hands-on experience with core financial modules and demonstrate expertise in troubleshooting, incident resolution, and system maintenance.

Key Responsibilities:

• Provide L1/L2/L3 level application support for Oracle EBS R12 (minimum two modules) and Oracle Fusion Cloud Financials.
• Troubleshoot and resolve issues related to P2P, O2C, and GL modules.
• Perform root cause analysis and work on bug fixes, enhancements, and service requests.
• Collaborate with functional and technical teams to support user requirements and process improvements.
• Utilize ITSM tools to manage Incident, Problem, and Change Management processes.
• Write and optimize SQL queries for diagnostics and reporting purposes.
• Ensure adherence to SLAs and provide timely updates on tickets and escalations.
• Maintain documentation of system changes, support procedures, and issue resolutions.

Required Skills:

• Hands-on experience with Oracle EBS R12 (minimum 2 modules) and working knowledge of Oracle Fusion Financials.
• Strong understanding of financial modules including P2P (Procure-to-Pay), O2C (Order-to-Cash), and General Ledger (GL).
• Proficiency in SQL and basic scripting for support and analysis tasks.
• Experience with ITIL processes – Incident, Problem, Change, and Configuration Management.
• Familiarity with ticketing systems (ServiceNow, BMC Remedy, etc.).
• Strong troubleshooting and analytical skills.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a team-oriented approach.
• Customer-centric attitude and the ability to handle pressure calmly.
• Good organizational and time-management skills with the ability to multitask and prioritize effectively.
• Willingness to work in UK time zone.

Job responsibilities: 

• Partner closely with Product Design, Engineering, and Product Management to understand requirements and deliver product features and roadmap as envisioned by stakeholders.
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user acceptance testing of product design tasks assigned.
• Conduct user interviews, user testing sessions, card sorting, and affinity mapping, conduct both qualitative and quantitative tests, and analyze the data.
• Design high-impact, functional responsive interfaces for web and mobile
• Collaborate with other designers and participate in our design critique process, to receive and provide feedback on design work

Skills you bring to the table:

• Experience in designing SaaS products with large customer bases
• Deep expertise using Figma/Xd/Sketch, and familiarity with design systems
• Knowledge of Carbon - IBM's Design system or experience building a design system from scratch is a plus.
• Fundamental understanding of the end-to-end iterative UX design process — research, ideation, information architecture, prototyping, validation, and refining solutions into pixel-perfect deliverables.
• Ability to articulate design decisions throughout the user-centered design process.
• Ability to update and engage with stakeholders like product managers and engineers.
• Relevant fundamental knowledge of front-end technologies to collaborate with UI engineering teams will be an advantage.

If you are interested in working for a fast-growing SaaS company operating in an exciting new space, this one is for you!

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must have Skills: Cloud development (Capable), Microservices architecture (MSA) (Strong), Site reliability Engineering
• Qualifications: - Bachelors degree in computer science or other highly technical, scientific discipline
• 10+yrs experience and a strong background in areas like cloud operations and site reliability engineering
• Hands-on knowledge and experience with any of the major public cloud providers (preferably AWS)
• Good understanding of micro-service architectures and development frameworks; knowledge across tiers in a multi-tier cloud environment including multi-region, multi-zone configurations, load balancers, web servers, application containers, data stores, distributed cache, and content delivery networks
• Hands-on knowledge and experience with observability and monitoring tools like New Relic, Splunk, Prometheus and Grafana
• Ability to program (structured and OO) with one or more high-level languages, such as Python, Go lang, Shell scripting, C/C++ or Java
• Ability to work with query languages to analyze monitoring data and other app-specific transactions
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• An Agile mindset and strong communication skills to collaborate with multiple stakeholders across the organization

RESPONSIBILITIES:

• Participate in functional discussions, system design consulting, platform management, and capacity planning to develop an overall understanding of the product and teams current priorities
• Partner with development teams to improve services through rigorous testing, release procedures, automation of runbooks, and DR planning
• Build automation scripts for auto-recover behavior, determining benchmark of critical services, preparing custom dashboards to report performance in production
• Understand product functionality to design and build thoughtful experiments to simulate chaos and proactively find faults in the systems
• Work with architects to define service level indicators and create a service catalog
• Gather and analyze SLIs, SLOs from applications, services, and OS to assist in performance tuning, improving availability and reliability
• Improve monitoring and observability to increase visibility into key metrics like MTTI, MTTR, and MTTD
• Work with the team to understand the root cause of production incidents
• Train and groom engineers to internalize SRE best practices

• Design, build web crawlers to scrape data and URLs.
• Integrate the data crawled and scraped into our databases
• Create more/better ways to crawl relevant information
• Strong knowledge of web technologies (HTML, CSS, Javascript, XPath, Regex)
• Understanding of data privacy policies (esp. GDPR) and personally identifiable information
• Develop automated and reusable routines for extracting information from various data sources
• Prepare requirement summary and re-confirm with Operation team
• Translate business requirements into specific solutions
• Ability to relay technical information to non-technical users
• Demonstrate Effective problem solving and analytical skill
• Ability to pay attention to detail, pro-active, critical thinking and accuracy is essential
• Ability to work to deadlines and give realistic estimates

Skills & Expertise

• 2+ years of web scraping experience

• Experience with two or more of the following web scraping frameworks and tools: Selenium, Scrapy, Import.io, Webhose.io, ScrapingHub, ParseHub, Phantombuster, Octoparse, Puppeter, etc.
• Basic knowledge of data engineering (database ingestion, ETL, etc.) 
• Solution orientation and "can do" attitude - with a desire to tackle complex problems.

Qualifications and Background

• 3-5+ years of experience working on Salesforce platforms
• At least one year of experience working directly with North Americas and European clients
• At least two Salesforce certification
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I/II
• Salesforce.com Certified Administrator
• Bachelors/Postgraduate degree, professional qualification, or relevant experience.
• Knowledge, Skills, and Abilities
• Domain expertise: have a good technical understanding of the Salesforce Sales and Service Cloud and how business stakeholders use the product.
• General knowledge of technical concepts, strategies, and methodologies, including architectural and security concepts, systems development life cycle, information management, and portfolio management (production systems, release planning, change management).
• Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
• Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and CSS
• Demonstrated experience with relational databases, data modelling, and ETL tools
• Experience with Services Oriented Design Principles (SOA) and Web Services (REST & SOAP, JSON & XML)
• Experience with Agile development methodologies such as SCRUM
• Experience with complex business systems integration as well as object-oriented design patterns and
• development
• Stakeholder management: experience in managing relationships with business stakeholders; a proven ability
• to work with and influence cross-functional teams, ensuring close collaboration with development teams, is
• especially important.
• Excellent organizational, verbal and written communication skills
• Key Responsibilities
• Client Interaction
• You will be required to be available for project and client interactions during UK business hours.
• Meet with clients to determine business, functional and technical requirements and participate in

application design, configuration, testing, and deployment

• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) o Work cross-functionally with Revenue Operations, Sales Finance, Engineering, and other key stakeholders within the client organisation.
• Gather, analyse and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end-users
• Leadcustomer-driven solutions utilizing strong technical design skills and strong working relationships

with internal groups

• Guide users in formulating requirements, advise on alternatives and on the implications of new or

revised processing analysis.

• Translate business requirements into well-architected solutions that best leverage the Salesforce

platform and products • Technical development

• Setupdevelopmentenvironmentsontheirownandcommunicatedevelopmentprogresstotheclient and senior management.
• Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.
• Implement and maintain Salesforce customizations such as custom fields and objects, layouts, controller extensions, triggers, workflows, process builders, and validation rules
• Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
• Createandexecuteunit,integration,anduseracceptancetestplans,includingusecasesandtestdata o Ensure service level availability of the Force.com platform and integration applications and provide

on-call support for break/fix/enhancement activities to resolve application issues. • Research and best practices

• Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform
• Assist with the planning of application changes, development, and installation of upgrades and new releases.