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System Engineer
System Engineer
Riskcovry's logo

System Engineer

Talent and's profile picture
Posted by Talent and
2 - 6 yrs
₹5L - ₹12L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
Production support
Tech Support
Technical support
Escalation management
Perl
skill iconC
skill iconPython
Linux/Unix
l3
L2

Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.

Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/company/riskcovrycom/

We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals

 

Job Location: Bangalore (Work from Home Based on Covid Safety Guidelines)

Industry Type: Insurance and Technology

Vacancy: 6 Positions

Experience: 3-4 Years

  • Level 4 - 4no’s 
  • Level 3 - 1no’s 
  • Project coordinator

Additional Benefits: Insurance, PF, Gratuity,In house Psychologist and ESOPs for deserving candidates.

Roles & Responsibilities

  • Experience with L2/L3 support, Service Management, Escalation management, KPI/SLAs tracking, measuring and reporting 
  • Ability to troubleshoot and provide resolution in a fast-paced environment
  • Installing/ upgrading the database server and application tools.
  • Good in creating support documentation – Runbook, troubleshooting guide, SOP
  • Should be open to work towards issue resolution as priority tasks
  • Ability to qualify issues, test them and provide resolution with the help of Dev/Engineering team
  • Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
  • Solve database usage issues and malfunctions.
  • Provide data management support for our users/clients
  • Linux/Unix Operating System skills including 
    • Viewing and searching server log files
    • Editor skills such as vi, vim, emacs etc
    • Restart and trouble shoot servers not responding
    • Copy files from remote servers
    • Vhost and Access logs interpretation

 

Requirements, Desired Skills and Experience

  • Hands-on experience in delivering results-driven solutions with proven business value.
  • 3+ years of experience with Python/Perl/C or similar scripting.
  • Familiar with queries, procedures, and query optimization
  • Hands on experience with linux operating environment.
  • Run simple scripts on linux preferably linux root as sudo
  • AWS certification - preferred.
  • Excellent interpersonal skills.
  • Familiarity with working on an Agile/Iterative development framework.
  • Self-starter with a positive attitude with the ability to collaborate with product managers and developers.
  • Good to have knowledge of support tools – Freshdesk or similar tools
  • Prior knowledge of Insurance domain is a plus
  • Should be open to work over weekends and on holidays during emergencies
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Riskcovry

Founded :
2018
Type :
Product
Size :
20-100
Stage :
Raised funding

About

At Riskcovry, we create new paths, innovate daily, and learn & grow while trying to transform an industry. We believe that company values flow top-down while culture shapes bottoms-up in a startup, a belief rooted by our founders and furthered by every new addition to the team. As a team of passionate, dynamic, and well-composed groups of diverse individuals, we ensure to deliver results dispassionately.
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Connect with the team

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Talent and
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Krishna Vyas

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