Sciente International P/L

Looking for technical recruiters to join our offshore India Technology Recruiting team.
it is a https://www.linkedin.com/feed/hashtag/?keywords=greatopportunity&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6889083584334970880">#greatopportunity for https://www.linkedin.com/feed/hashtag/?keywords=technicalrecruiters&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6889083584334970880">#technicalrecruiters to join a https://www.linkedin.com/feed/hashtag/?keywords=remote&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6889083584334970880">#remote https://www.linkedin.com/feed/hashtag/?keywords=workfromhome&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6889083584334970880">#workfromhome https://www.linkedin.com/feed/hashtag/?keywords=dayshift&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6889083584334970880">#dayshift https://www.linkedin.com/feed/hashtag/?keywords=job&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6889083584334970880">#job.
Candidate should have strong hands-on experience in end-to-end IT technical recruitment.
This is individual contributor role, and we are looking for enthusiast hustler with good learning and winning attitude.
Exposure in recruiting for Financial/banking sector client's IT hirnig needs is highly desirable for this role.

Location: MBFC / Command Center, Changi Business Park, Singapore

Duration: 12 Months Renewable Contract

 

Description

• We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.

 

Mandatory Skill(s)

• Degree in Computer Science, Business Information Technology or related disciplines;
• 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
• Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Good analytical skills with excellent communication; 
• Good in understanding internal processes and resolving issues;
• Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.

 

Desirable Skill(s)

• Prior experience in the banking industry;
• Experience in application implementation projects in financial institutions would be a great advantage.

 

Responsibilities

• Perform work in rotational shifts to provide 24/7 on-site or on-call support;
• Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications; 
• Responsible for the day-to-day maintenance of the application systems in operation;
• Handle Incident and Problem management;
• Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
• Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
• Involve with onsite and offshore teams across multiple technologies/applications;
• Lead formal and informal Post Event Problem Reviews;
• Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.