Amazon Web Services (AWS)Experience automating systems engineering tasks.
Experience in fast-paced and dynamic SRE or Production Support engineering teams
A proven track record of managing successful complex internet-based product platforms/architectures.
Experience building metrics and monitoring platforms and defining alerting strategies.
Strong analytical ability with a focus on making data driven decisions.
Capable of technical deep-dives, yet verbally and cognitively agile enough to hold their own in a strategy discussion with senior technical or executive leadership
Experience working in a managed services environment.
Good communication skills, both written and oral.
Solid understanding of Engineering, DevOps and cloud computing fundamentals.
Good understanding of cloud services including AWS.
Strong automation and CI / CD experience.
Solid experience with containerized applications/orchestration and serverless functions.
GitHub, CD/CI tools experience.
If I asked your previous team members about you, they would say you were a great leader and they would very much welcome an opportunity to work for you once again.
Experience in high SLA environments.
Computer Science, Engineering or Sciences degree required or equivalent work experience.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements
Skills & Competencies
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
- Strong team player who collaborates well with Team Leads and Account Managers.
Java- You will be participating in feature solutioning discussions and finalizing an approach aligned with requirements.
- Preparing HLD and LLD. Making reviews of design documents
- Exploring technology and hacking way through the specific problem to accomplish desired results.
- Owning a module and delivering it end to end.
- Working in a team and at times showing leadership by taking initiatives and guiding other
- You should have evaluated new technologies and introduced relevant as and when required.
- You should have built multiple systems ground up and maintained them working.
- You should have exposed to debugging client-side production setup under crisis.
Skills Required:
For Oracle Apex Developer, we are specifically looking for someone who has good hands-on experience in setting up and configuring Oracle APEX on a Red Hat Linux environment.
JavaYou will break down business opportunities and problems into software solutions. You will work closely with the CTO to help product and marketing stakeholders distill the product vision and roadmap, into a technology vision. You will be responsible for the evolution of an already bleeding-edge highly distributed systems at the back-end, and would need to work withfront-end architects to come up with the best user experience for the gaming platform. You will be required to make decisions quickly, and work under strict timelines. You would lead technology strategy through analysis of market trends and product requirements. You would help set coding guidelines and help bring the most modern tools to keep engineering processes most efficient.
Requirements:
● B.E/MS in Computer Science or equivalent.
● 10+ years or more of progressive software technology experience with at least 3 years
in an architectural role.
● Completely hands on with technology and architecture. Start-up experience is a huge
plus.
● Ability to quickly prototype and demonstrate technology value adds and educate + drive
adoption within the extended technology team
● Excellent and robust understanding of scalable product system architecture(s),
platforms and core technologies
● Demonstrated problem-solving and leadership skills to pursue correct engineering
process in adverse conditions. Ability to embrace and demonstrate leadership beyond
ownership
● Work with engineering leadership to setup and manage processes.
● Track record of thought leadership and out of the box thinking in the technology arena.
● Ability to work efficiently in an entrepreneurial and in a start-up environment
● A Java/Spring/Akka, Javascript or Golang rockstar.
● Deep and hands on knowledge of some of these technologies - MySQL, NodeJS,
message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra,
Arango, distributed caches such as Redis/memcached, container technology such as
Docker and Kubernetes etc.
● Great proficiency in distributed systems design, with an ability to make the right
trade-offs for creating future-proof solutions.
● Building quick PoCs and full-fledged solutions with various AWS managed services would
be a big plus.
• Server installation, configuration, and maintenance.
• Recommending, upgrading, and maintaining current Linux systems.
• Database administration (MySQL)
• Network configuration, and system security
• Linux mail server.
• Ability to work on weekends and holidays.
Required Skills
• Good English language skills.
• Strong interpersonal communication skills; interacting positively with upper management.
• Independent problem-solving, self-direction.
• Comfortable with most aspects of operating system administration; for example, the configuration of mail systems, system installation, and configuration, printer systems, fundamentals of security, installing third-party software.
• Has a solid understanding of a LINUX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions).
• Familiarity with fundamental networking/distributed computing environment concepts; understands routing concepts.
• Ability to write scripts in some administrative language (Shell, Perl, Python).
React.js
Javascript
Redux/FluxWe are seeking a talented React Developer with hands-on experience in MUI and Tailwind CSS, as well as expertise in state management tools such as Saga and Redux. The ideal candidate should have a passion for front-end development, an eye for design, and be comfortable working in a fastpaced environment. You will be responsible for creating user interface components using React.js, React Native integrating with RESTful APIs, and collaborating with cross-functional teams to build web applications.
Responsibilities:
Build new user-facing features using React.js, React Native and other front-end technologies
. Develop reusable components and libraries for future use.
Collaborate with the development team to design and implement RESTful APIs.
Translate designs and wireframes into high-quality code.
Create responsive HTML designs based on wireframes built on PSD, Figma, and ETC. to work across mobile and web browsers.
Develop and implement front-end architectures and design patterns. Stay up-to-date with emerging trends and technologies in front-end development.
Write unit tests and integration tests to ensure code quality.
Ensure code follows best practices and coding standards.
Work collaboratively with UX designers and product owners to ensure a seamless user experience
|
Overall 5+ years of experience required in Finacle Development/Support |
HTML/CSS- 2+ years experience in Web Designing - Wordpress
- Experience in building both front-end and back-end of the website
- Knowledge of WordPress Plugins
- Excellent and written and verbal communication skills with proven fluency in English
- Good understanding of Web architecture
- Analysing website performance and troubleshooting errors
- Conducts Wordpress design/development research and performs discovery analyses for new client projects, including content reviews and wireframing.
- Creates Wordpress design/development strategies based on research.
- Stay up-to-date with new web technologies.
NodeJS (Node.js)
React NativeJavascript
FlutterBrewhackers Technologies is a place for creative people to develop themselves and thrive in a rapidly changing world. We are developing a service to help people consume and share ideas that matter faster and more efficiently. We deliver this through an app for iOS and Android.
We are small team so :
- Passion for the problem is our secret sauce. At a startup, everyday is a struggle but we get through that by keeping our eyes on the prize.
- We find a way or make a way. No excuses.
- We thrive in uncertainties. We have more questions than answers and more opportunity to learn new things.
Our tech stack is made of :
- Node.Js, PostgreSQL, AWS on the backend
- Flutter on the front end.
We are looking for a full-stack engineer with a passion for product and delivery. This is the type of job where you are pushed in cold water and you have to learn to swim by yourself. Your personality and your traits matter more than your tech expertise:
- We are looking for an independent, responsible person. Mainly because there is no time for micro-management. We expect you to be able to carry your own weight and be a reliable partner.
- We are looking for a fast learner. We may need to use technologies that you never used before. That should not scare, but excite you. In most cases we may not even know what we need and you may have to propose something.
- We are looking for you to get stuff done. We work in weekly sprints because we believe in consistent delivery over big lengthy releases.
- We want you to be proactive. We appreciate conviction way more than consensus. Words are nice, opinions are cute … but proactivity in action is golden.
- We want you to be a partner for your colleagues in the dev team. Help or lead the planning process, code reviews, commits etc. Provide guidance and help your colleagues when they get stuck.
- We want you to be an over-communicator. We are remote-first and it’s up to you to show your work, explain your ideas or highlight problems.
Now on technology, these would be nice:
- Experience with Javascript.
- Experience with mobile development (native or hybrid)
- Experience with interface building frameworks (React, Angular, Vue etc)
- Experience with Node.JS, Express Framework and GraphQL
- Experience with SQL and NoSQL databases
Python
Django
MongoDB
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon