Location: MBFC / Command Center, Changi Business Park, Singapore
Duration: 12 Months Renewable Contract
Description
- We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.
Mandatory Skill(s)
- Degree in Computer Science, Business Information Technology or related disciplines;
- 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
- Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
- Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
- Good analytical skills with excellent communication;
- Good in understanding internal processes and resolving issues;
- Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.
Desirable Skill(s)
- Prior experience in the banking industry;
- Experience in application implementation projects in financial institutions would be a great advantage.
Responsibilities
- Perform work in rotational shifts to provide 24/7 on-site or on-call support;
- Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
- Responsible for the day-to-day maintenance of the application systems in operation;
- Handle Incident and Problem management;
- Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
- Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
- Involve with onsite and offshore teams across multiple technologies/applications;
- Lead formal and informal Post Event Problem Reviews;
- Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Align channel strategies with business and product-level goals.
- Plan and coordinate product launches, cross-sell/upsell campaigns, and retargeting flows.
- Lead end-to-end execution - from idea, creative briefs, and collaboration with stakeholders to delivery and reporting.
Channel & Funnel Management:
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- Build and optimize funnels for awareness → nurture → conversion → retention.
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Performance Tracking & Optimization:
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Required Skills and Qualifications:
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- Strong analytical mindset with the ability to turn data into insights and improvements.
- Strong execution discipline: balancing speed, quality, and persistence.
Good-to-Have Qualities -
- Experience in the WordPress, SaaS, or website builder ecosystem.
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- Past leadership in affiliate/influencer partnerships.
- Comfort with AI tools to accelerate copy, workflows, and research.
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- Execution of successful product launches or large campaigns.
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Looks interesting? Apply now and be part of our awesome team!
DRIVING SKILLS
COMMUNICATION SKILL
DRIVING SKILLS
COMMUNICATION SKILL
DRIVING SKILLS
COMMUNICATION SKILL
DRIVING SKILLS
COMMUNICATION SKILL
DRIVING SKILLS
COMMUNICATION SKILL
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