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Application/Production Support Analyst
DBS Bank
Application/Production Support Analyst
DBS Bank's logo

Application/Production Support Analyst

at DBS Bank

1 - 10 yrs
S$30K - S$90K / yr
Singapore
Skills
Technical support
Tech Support
Production support
Enterprise application integration
Issue resolution
Issue tracking
Software installation
Software troubleshooting
Banking software
Financial software

Location: MBFC / Command Center, Changi Business Park, Singapore

Duration: 12 Months Renewable Contract

 

Description

  • We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.

 

Mandatory Skill(s)

  • Degree in Computer Science, Business Information Technology or related disciplines;
  • 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
  • Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Good analytical skills with excellent communication; 
  • Good in understanding internal processes and resolving issues;
  • Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.

 

Desirable Skill(s)

  • Prior experience in the banking industry;
  • Experience in application implementation projects in financial institutions would be a great advantage.

 

Responsibilities

  • Perform work in rotational shifts to provide 24/7 on-site or on-call support;
  • Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications; 
  • Responsible for the day-to-day maintenance of the application systems in operation;
  • Handle Incident and Problem management;
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
  • Involve with onsite and offshore teams across multiple technologies/applications;
  • Lead formal and informal Post Event Problem Reviews;
  • Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
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