Product Manager (PM)

As a Senior Security Operations Engineer, you will be an integral part of Qualys SOC (Security Operation Center) and CSIRT (Cyber Security Incident Response Team) contributing to the day-to-day activities aimed at governing entire incident management lifecycle from incident monitoring, triaging, analyzing, and responding to security incidents. This role requires a solid understanding of security technologies, incident triage/investigation & incident response, and a proactive approach to identifying and mitigating potential threats. You will leverage advanced cybersecurity tools and techniques to monitor and secure Qualys infrastructure/systems, Qualys Cloud Platforms, respond to alerts, investigate potential threats, and proactively work for mitigation of identified cyber threats/incidents. At the same time, you will be responsible for providing expert guidance to other SOC engineers in the team and working closely with SOC/CSIRT leadership to improve the organization’s security posture.

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Key Responsibilities

• Sourcing & Screening: Utilizing LinkedIn, job boards, and social media to find candidates; reviewing resumes to shortlist based on requirements.
• Interview Scheduling: Coordinating interviews between candidates and hiring managers.
• Candidate Experience: Serving as the main point of contact, providing updates, and ensuring a positive experience.
• Administrative Support: Maintaining Applicant Tracking Systems (ATS), updating databases, and assisting with onboarding/orientation.
• Employer Branding: Assisting with career fairs, campus hiring, and marketing initiatives. 

We are looking for an experienced Senior API Developer with expertise in Python to join our talented development team. The candidate should have over 8 years of hands-on experience in designing and developing APIs, with a strong emphasis on performance and scalability. Proficiency with Swagger/OpenAPI specifications is required. This role is pivotal to our mission of delivering top-tier solutions that power our core business functions.

Key Responsibilities:

• API Development: Design, develop, and maintain high-quality APIs using Python frameworks such as Django Rest Framework or FastAPI.
• Documentation with Swagger/OpenAPI: Employ Swagger/OpenAPI tools to produce clear and thorough API documentation.
• Integration: Implement and manage integrations between APIs and various internal and external services.
• Optimize Performance: Monitor and enhance the performance of APIs to ensure fast response times and low latency.
• Team Collaboration: Work closely with other developers, product owners, and stakeholders to understand requirements and deliver optimal solutions.
• Code Quality: Uphold best practices in code quality, testing, and deployment. Participate in peer code reviews.
• Debugging and Support: Troubleshoot and resolve issues in development, test, and production environments.
• Continuous Learning: Stay informed about emerging technologies and methodologies in Python and API development.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Experience: At least 8 years of professional experience in API development with a focus on Python.

Technical Skills:

• Proficiency in Python programming language.
• Strong experience with API design, development, and RESTful services.
• Expertise with Swagger/OpenAPI specifications.
• Familiarity with Python frameworks like Django, Flask, or FastAPI.
• Experience with ORMs such as SQLAlchemy or Django ORM.
• Knowledge of version control systems, particularly Git.
• Experience working with relational databases like PostgreSQL or MySQL.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication.
• Ability to collaborate effectively within a team and across departments.

Preferred Qualifications:

• Experience with cloud platforms like AWS, GCP, or Azure.
• Knowledge of microservices architecture and distributed systems.
• Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI.
• Understanding of asynchronous programming and event-driven architecture.

What We Offer:

• Competitive Compensation: Reflective of your experience and the value you bring.
• Growth Opportunities: Support for professional development, training, and certifications.
• Flexible Work Environment: Remote work options and flexible hours to promote work-life balance.

Job Title: Software Developer - CRM and Integrations

Why join us:

AVN Arogya, an Ayurvedic company established in 1930, is currently managed by the 4th generation of the founding family. Our mission is to take Ayurveda to the masses by leveraging cutting-edge technology. We are looking for a talented and driven Software Developer to join our team in Madurai, Tamil Nadu, India. This role has high potential and could lead to a leadership position within our tech team.

Primary Responsibilities:

1.     Create and manage workflows and automations in Zoho CRM

a.     Develop and implement workflows to streamline sales processes.

b.     Automate repetitive tasks to increase efficiency.

c.     Create custom functions and scripts for advanced automation needs.

2.     Manage users and access controls in the CRM

a.     Configure and maintain user roles and permissions.

b.     Monitor and update access controls as needed.

c.     Ensure data security and compliance with company policies.

3.     Integrate CRM with other related software

a.     Set up and maintain integrations with Exotel, Zoho Forms, Gallabox, and other tools.

b.     Troubleshoot and resolve integration issues.

c.     Ensure seamless data flow between systems.

4.     Configure apps and workflows in cloud telephony and WhatsApp chatbot

a.     Set up and customize cloud telephony systems and WhatsApp chatbots.

b.     Create workflows to meet business needs.

c.     Monitor and optimize configurations for performance.

5.     Configure WhatsApp sales/marketing campaigns

a.     Implement sales and marketing campaigns on WhatsApp.

b.     Ensure alignment with provided content and strategy.

c.     Monitor and report on campaign performance.

6.     Create forms, reports, and dashboards

a.     Design and develop forms to capture data using Google Forms and Zoho Forms.

b.     Generate reports and dashboards from form entries for management review.

c.     Create and maintain apps using Google Appsheets for inter-departmental use cases.

Educational Qualifications and Experience:

1.     Bachelor’s degree in computer science, Information Technology, or a related field.

2.     Preferred: Master’s degree in computer science, Information Technology, or a related field.

3.     Minimum of 3-5 years of experience working as a software developer. Experience with CRM Software such as Zoho or Salesforce is an added bonus.

4.     Proven experience in handling APIs to integrating between software and tools.

5.     Experience in programming languages such as JavaScript, Python, or similar.

Skills Required:

1.     Strong programming skills in languages such as JavaScript, Python, or similar.

2.     Ability to troubleshoot and resolve technical issues promptly.

3.     Strong project management and organizational skills.

4.     Excellent communication and collaboration skills.

Optional but Preferred Skills (can be trained):

5.     Proficiency in Zoho CRM, including workflow automation and custom functions.

6.     Experience with integration tools and APIs, especially for Exotel, Zoho Forms, and WhatsApp chatbots.

7.     In-depth understanding of CRM systems, specifically Zoho CRM.

8.     Knowledge of cloud telephony systems and how they integrate with CRMs.

9.     Familiarity with marketing automation tools and strategies.

10. Knowledge of software development best practices and lifecycle.

11. Awareness of current trends and advancements in CRM technologies and integrations.

12. Experience with Google Forms, Zoho Forms, and Google Appsheets for creating forms, reports, and apps.

As a Senior Game Programmer, you will:

o   Write high-quality source code.

o   Architect and own game features.

o   Mentor junior team members and set good examples.

Must have skills:

o   Comprehensive knowledge of game engine architecture and hands on expertise in engines like Unreal or Unity.

o   5+ years of C++ programming for games.

o   Ability to deconstruct large problems into monitorable architectures, skillfully implementing and owning them over time. Specialisms if any, like multiplayer gameplay, systems programming, backend networking, performance optimization and graphics are welcome.

o   Good understanding of 3D math and graphics.

o   Experience with large scale pipelines for asset processing.

o   Experience of having shipped a minimum of 2 game titles (preferably for consoles). 

o   Hands on knowledge of source control and asset management tools.

o   Excellent written and verbal communication skills.

Useful if you can:

o   Think critically and apply analytical skills in resolving complex issues.

o   Function effectively within a large team.

o   Quickly master tools and development processes.

Take direction and criticism

Are you a dynamic HR professional with a passion for people management and organizational growth? We're seeking an experienced HR Executive to join our team and help drive our human resources initiatives to new heights. As an HR Executive at Auto Mechanics, you'll play a crucial role in shaping our talent acquisition, employee development, and HR strategy.

Key Responsibilities:

• Talent Acquisition: Source, screen, and interview candidates to identify the best fit for our organization. Manage the end-to-end recruitment process, from job posting to onboarding. Build a strong talent pipeline to meet our current and future staffing needs.
• Employee Relations: Act as a point of contact for employee inquiries and concerns, fostering a positive work environment. Address employee issues professionally and confidentially. Coordinate team-building activities and initiatives.
• Performance Management: Collaborate with managers to implement performance appraisal processes. Identify opportunities for employee development and recommend training programs. Maintain performance records and assist with performance-related discussions.
• HR Policies and Compliance: Ensure adherence to company policies, employment laws, and regulations. Assist in the development and updating of HR policies and procedures. Maintain accurate employee records with strict data privacy compliance.
• Training and Development: Assess training needs and organize relevant development programs. Collaborate with external trainers or internal resources to deliver effective training sessions.
• Benefits Administration: Manage employee benefits programs, including health insurance and retirement plans. Respond to benefits-related inquiries and assist with enrollment.
• HR Reporting: Compile and analyze HR metrics to provide insights for HR initiatives. Prepare regular reports for management on key HR indicators.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree is a plus).
• Proven experience in HR roles, with a strong understanding of HR practices and labour laws.
• Excellent interpersonal and communication skills.
• Proficiency in HRIS and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information.
• Strong problem-solving and decision-making abilities.

Experience: 0.6 - 3 years required

If you're a dedicated HR professional looking for a challenging yet rewarding opportunity, we'd love to hear from you. Join us in shaping the future of our organization and supporting our employees' growth and success.

Benefits:

• Flexible schedule
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Shift allowance

Experience:

• HR: 1 year (Preferred)
• Total work: 1 year (Preferred)

Language:

• English and Hindi (Preferred)

Location: Abu Dhabi, United Arab Emirates (UAE)

Nationality: Any

Desired Experience: 10+ years

Job Description :

To guide and advise customers on building SOC-related services from scratch or assist in improving existing services. To assess the maturity and capability of services in scope and propose improvements. Closely working with other SOC teams, and assisting them in achieving their goals. To work closely with the rest of the Advisory team and exchange knowledge and experience.

What You’ll Do

• Deliver high-level strategy and executive advisory services.
• Lead client engagements in security advisory at the highest strategic level.
• Establish and align business principles and objectives to the long-term security operational vision by applying tactical guidance for various information security operating models.
• Perform SOC maturity assessments and build precise roadmaps based on the goals and objectives of the organization.
• Provide clients with guidance during the Initial Operating Capability (IOC) through full operational capability (FOC) covering key aspects of SOC domains such as business, process, governance, technology, people, and services.
• Create and build on the concept of operations (ConOps) in the pre-work stages that strategically prepare the client for the successful implementation of security technology and operations.
• Assist clients with recommendations in different advisory stages, such as creating security operations strategy (SOC Charter), developing training programs, assisting with use case framework implementation, developing standard operating procedures, and applying service/integrated frameworks.
• Possess the ability to identify the client's problems and use common consulting management skills such as facilitation, gap analysis, interviewing, and engaging in multiple workshops with key stakeholders.
• Collaborate with clients to define services and build technology strategies as part of the build, plan, and design phases of security operations.
• Perform as a subject matter expert (SME) in strategy conversations with C-level panels to provide exceptional IT/OT/Cloud/Physical security, compliance, regulations, and industry best practices that promote the overall mission and vision of the organization.
• Maintain a good understanding of security trends and methods for pinpointing cyber and physical security solutions that fit the client's business, financial, and technological objectives.
• Identify, build, and create cyber solutions to address security issues, perform security operations content reviews, draw conclusions, and develop strategic guidance.
• Assess and develop the current security operation effectiveness by reviewing operating procedures, workflows, policies, frameworks, and operational reporting.
• Consistently contribute towards industry-specific offerings/professional security forums/internal departmental blogs/publications/develop thought leadership.
• Contribute to the proposal process for SOC Advisory services while collaborating with other internal group members to solidify the sales pitch approach.

What you bring to the table

• 10+ years of extensive IT Security / IT Consultancy/client-facing roles related to SOC/Security operations projects (Cybersecurity Managers, IT Security Engineers, Security Analysts, Senior/Principal Security Analysts)
• Experience in SOC strategy, roadmap and documentation development, adapted to client organization (Services catalog, Security Incident Response management plan, playbooks)
• Possess the ability to support the vision and mission of any organization's security program.
• Retained proficiency in delivering high-quality and high-level strategic and advisory services.
• Possesses certifications related to enterprise information security frameworks and/or compliance, regulation-type frameworks.
• Experience in understanding complex activities and relationships quickly, assessing business and delivery risks, and communicating them effectively.

Benefits

• Schooling
• Flight & visa allowance for self and family
• Mobile Allowance
• Insurance for self & Family
• Life Insurance for self

About Dapi:

Dapi is a financial technology infrastructure provider that allows businesses to accept and initiate bank transfers at nearly zero fees. We work to remove intermediaries thereby allowing our customers to deliver alternative payment solutions to their end-users. We are building a new financial infrastructure that will enable every company to offer its own embedded financial services. Within one year of our launch, we have managed to attract investments from Y Combinator, Pioneer Fund, and other notable VC funds. Read more about us in TechCrunch and Crunchbase.

What you’ll do

You will have the opportunity to use our leading proprietary tools to web scrape and integrate banks into our system. You will be exposed to a fast-paced, collaborative, and diverse work environment where you will get to see the real-world impact you make right away. We’re a team that openly welcomes new ideas, you will have the opportunity to present your own ideas and work on them once approved by the team.

What’s required

We believe that with a certain coding background, hard skills required for the job can be learned. However, soft skills like drive, passion, and commitment to learning cannot. Therefore, we are keen on finding candidates with the following inclinations:

• Tenacious and hardworking, with the ability to persistently work on a problem without losing sight of the end goal
• Ability to work in a fast-paced, high pressure environment
• Previous experience with TypeScript and Puppeteer is preferred
• Previous experience with web scraping is preferred