Associate product manager

Job Title: Marketing Manager

Location: Remote

Job Type: Full-time

Company Description:

We are a fast-growing digital marketing agency providing services to small and medium-sized businesses. Our team is passionate about helping clients achieve their marketing goals through creative strategies and effective implementation. As a fully remote company, we strive to create a positive and inclusive work environment. Please check out our website to know more about us.hiraya.digital

Position Overview:

We seek a highly motivated Marketing Manager to join our dynamic team at Hiraya Digital. The ideal candidate will have a strong background in design and marketing, with the ability to create and manage engaging social media content. They should possess excellent communication skills, be fluent in English, and be available during US time zones.

Responsibilities:

• Develop and execute a comprehensive marketing strategy aligned with client needs and goals.
• Lead the marketing team in creating innovative campaigns to engage clients' target audiences.
• Closely involved in cross-checking, approving, and overseeing social media postings.
• Oversee the creation of high-quality content such as social media graphics, content calendars, emailers, and websites.
• Collaborate with cross-functional teams to address clients' challenges in real time.
• Work closely with graphic designers and video editors to produce compelling visual content.
• Implement digital marketing strategies to enhance brand visibility and drive website traffic.
• Manage paid advertising campaigns, including Google Ads, Facebook Ads, and other platforms.
• Analyze campaign performance metrics and recommend optimizations.
• Stay updated with digital marketing trends and best practices.
• Provide strategic solutions and act as a thought leader within the team.
• Effectively communicate ideas and strategies to clients.
• Thrive in a fast-paced work environment.

Requirements:

• Minimum 3 years of working experience as a Marketing Manager. 
• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Proven experience in project management.
• Proven experience in digital marketing or marketing coordination roles, with a solid understanding of social media platforms.
• Excellent written and verbal communication skills, with the ability to craft engaging content.
• Strong organizational and time-management skills, capable of handling multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite and familiarity with marketing tools.
• Ability to work independently and collaboratively in a fast-paced, remote work environment.
• Availability to collaborate during US time zones as needed.

Expertise in Software:

• Expertise in Meta suite (Instagram, Facebook, Whatsapp).
• Expertise in Design tools such as Photoshop and Illustrator. 
• Experience using project management software like Asana 

Benefits:

• Opportunities for professional development and growth.
• Flexible working hours.
• Positive and inclusive work environment.

Role: Graphic Designer - Work from Home

Exp: 0-2 Years

Salary: 25K

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

If interested kindly share your updated cv at 82008 31681 along with this Text: "Your Name_City_Applying for Cimpress"

At BigThinkCode, our technology solves complex problems. We are looking for full-stack engineer to join our Microsoft capability teams at Chennai.

Our ideal candidate will have expert knowledge of software development processes, programming and problem-solving skills. This is an opportunity to join a growing team and make a substantial impact at BigThinkCode.

Please see below our job description, if interested apply / reply by sharing your profile to discuss.

Company: BigThinkCode Technologies

URL: https://www.bigthinkcode.com/

Work location: Chennai (work from office)

Experience: 3 – 4 years

Programming skills required –

·      Proficiency in C#, .NET Core, MVC

·      Familiar with Data Structures & Algorithms, Object Oriented Programming basics.

·      Hands on Problem Solving and Debugging skills.

Framework required –

- EF Core

- Experience in OOJS, JavaScript, HTML, CSS, and at least one modern frontend framework like React/ Angular/ Vue.

Deployment and Devops basics required –

·      Cloud (AWS), Docker

·      Good to Have: Azure DevOps

Database required –

·      Relational (SQL Server), NoSQL, ORMs

Benefits:

·      Medical cover for employee and eligible dependents.

·      Tax beneficial salary structure.

·      Comprehensive leave policy

·      Competency development training programs.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Roles and Responsibilities:

1. The Head of Technology at Grab will work closely with the Founding team and lead a team of 30 people comprising backend, frontend developers testers.
2. Grab ’s current technology stack is LAMP and it houses Android applications along with backend modules. The candidate’s role will be to revisit the architecture and aim   the team towards it.  
3. Grab shall be diversifying into various new processes that will create opportunities to create new products which the Candidate shall take ownership of.
4. The Candidate's role apart from owning existing product lines will also be to create enterprise versions of Grab’s stack.
5. Candidates will obtain a deep understanding of the business side and accurate processes and systems around it. He/She will gather feedback from various stakeholders   and continuously refine tech offerings.

 Skills & Qualification:

1. Proven experience of absorbing business knowledge into building innovations around technologies is the key. We expect the technology headto bear the attitude of an entrepreneur to command the future of the firm’s technology to first in industry status.
2. Engineering Degree. One from a premier institute, preferred.
3. Minimum 10 years of experience. Off which 3 years, at a leadership role.
4. Prior development experience, preferred.

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.