
Director - Product/Project Implementation
at A leading SAAS based startup product firm in Chennai
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

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Leverage cutting-edge AI/ML technologies such as LangChain, LangGraph, AutoGen, Phidata, CrewAI Hugging Face, OpenAI APIs, PyTorch, TensorFlow, and other advanced frameworks to build innovative AI applications. Write clean, efficient, and well-documented code adhering to best practices.
Build and manage robust APIs for integrating AI solutions into applications.
Research and experiment with emerging technologies to discover new AI-driven use cases.
Deploy and manage AI solutions in cloud environments (AWS, Azure, GCP), ensuring security, scalability, and performance.
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Apply MLOps principles to streamline AI model deployment, monitoring, and optimization.
Solve complex problems using foundational knowledge of generative AI, machine learning, and data processing techniques.
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Requirements
Educational Background
Bachelor’s or Master’s degree in Computer Science or related fields with a strong academic track record. Experience
Technical Skills:
3+ years of hands-on experience in building and deploying AI applications on Python stack. Strong knowledge of Python and related frameworks.
Good knowledge of few of the AI/ML frameworks and agentic frameworks and platforms like LangChain, LangGraph, AutoGen, Hugging Face, CrewAI, OpenAI APIs, PyTorch, and TensorFlow etc.
Experience with AI/ML workflows, including data preparation, model deployment, and optimization. Proficiency in building and consuming RESTful APIs for connecting AI models with web applications. Knowledge of MLOps tools and practices, including model lifecycle management, CI/CD for AI, and model monitoring.
Familiarity with cloud platforms like AWS, Azure, or Google Cloud, including containerization (Docker) and orchestration (Kubernetes).
Experience with CI/CD pipelines, version control (Git), and automation frameworks. Strong understanding of algorithms, AI/ML fundamentals, and data preprocessing techniques.
Soft Skills:
Passion for exploring, experimenting and implementing emerging AI technologies. Self-starter who can independently and collaboratively in a fast-paced environment. Excellent problem-solving and analytical abilities to tackle complex challenges.
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Key Responsibilities:
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Basic Linux/Ubuntu server administration (preferred) or Windows Server.
Familiarity with SSH, server logs, and cloud services (AWS, DigitalOcean, or similar).
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Bachelor’s degree in IT, Computer Science, or related field (preferred).
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- The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
- Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
- Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
- Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
- Globally present with offices US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
- Wissen Technology has been certified as a Great Place to Work®.
- Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
- Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
- We have served clients across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include the likes of Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.
Website : www.wissen.com
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About the job
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Designing and developing learning management platform, hospital management, garage management
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Working on new Litekart features like dark mode support or animations
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Troubleshooting problems for users in places like Twitter and Discord
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Here are a few recent projects you might have worked on if you were already part of the team:
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We're looking for someone with very strong front-end skills who is an expert in Javascript, with experience in a back-end framework like NodeJS. More important than specific technical skills though is that you're a strong problem solver who loves to learn — we're not experts in everything and we don't expect you to be either.
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To apply, write something specifically for this position that tells us why we're a great fit for each other, and what you see the future being like if we work together. Tell us what you're excited about in the industry these days, and what you're betting on for the future. Is there a project or feature you'd love for us to build together? Tell us about that too!
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Give us a link to whatever you put together in the "Your application" field when applying.
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- Professional experience working with any of the front-end frameworks such as React, Angular, Vue, Ember etc.
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- Have written automated tests with any of the frameworks such as Jest, Mocha, Jasmine, AVA, Karma etc.
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- Should have good experience in Flask, numpy and pandas
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-> Degree in computer science or related field.
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