Director - Product/Project Implementation
at A leading SAAS based startup product firm in Chennai
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

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Job Description
We are looking for an experienced GCP Cloud Engineer to design, implement, and manage cloud-based solutions on Google Cloud Platform (GCP). The ideal candidate should have expertise in GKE (Google Kubernetes Engine), Cloud Run, Cloud Loadbalancer, Cloud function, Azure DevOps, and Terraform, with a strong focus on automation, security, and scalability.
Work location: Pune/Mumbai/Bangalore
Experience: 4-7 Years
Joining: Mid of October
You will work closely with development, operations, and security teams to ensure robust cloud infrastructure and CI/CD pipelines while optimizing performance and cost.
Key Responsibilities:
1. Cloud Infrastructure Design & Management
· Architect, deploy, and maintain GCP cloud resources via terraform/other automation.
· Implement Google Cloud Storage, Cloud SQL, file store, for data storage and processing needs.
· Manage and configure Cloud Load Balancers (HTTP(S), TCP/UDP, and SSL Proxy) for high availability and scalability.
· Optimize resource allocation, monitoring, and cost efficiency across GCP environments.
2. Kubernetes & Container Orchestration
· Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE).
· Work with Helm charts, Istio, and service meshes for microservices deployments.
· Automate scaling, rolling updates, and zero-downtime deployments.
3. Serverless & Compute Services
· Deploy and manage applications on Cloud Run and Cloud Functions for scalable, serverless workloads.
· Optimize containerized applications running on Cloud Run for cost efficiency and performance.
4. CI/CD & DevOps Automation
· Design, implement, and manage CI/CD pipelines using Azure DevOps.
· Automate infrastructure deployment using Terraform, Bash and Power shell scripting
· Integrate security and compliance checks into the DevOps workflow (DevSecOps).
Required Skills & Qualifications:
✔ Experience: 4+ years in Cloud Engineering, with a focus on GCP.
✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).
✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.
✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.
✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.
✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.
✔ Security & Compliance: Knowledge of cloud security principles, IAM, and compliance standards.
About Wissen Technology
Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.
Here’s why Wissen Technology stands out:
Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.
Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.
Recognitions: Great Place to Work® Certified.
Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).
Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.
Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.
For more details:
Website: www.wissen.com
Wissen Thought leadership : https://www.wissen.com/articles/
LinkedIn: Wissen Technology
Experience 1+ yrs of experience in SaaS sales
Salary upto 12 lpa
Notice period asap
Location powai Mumbai (wfh)
Key Responsibilities
We are seeking an experienced Data Engineer with a strong background in Databricks, Python, Spark/PySpark and SQL to design, develop, and optimize large-scale data processing applications. The ideal candidate will build scalable, high-performance data engineering solutions and ensure seamless data flow across cloud and on-premise platforms.
Key Responsibilities:
- Design, develop, and maintain scalable data processing applications using Databricks, Python, and PySpark/Spark.
- Write and optimize complex SQL queries for data extraction, transformation, and analysis.
- Collaborate with data engineers, data scientists, and other stakeholders to understand business requirements and deliver high-quality solutions.
- Ensure data integrity, performance, and reliability across all data processing pipelines.
- Perform data analysis and implement data validation to ensure high data quality.
- Implement and manage CI/CD pipelines for automated testing, integration, and deployment.
- Contribute to continuous improvement of data engineering processes and tools.
Required Skills & Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Proven experience as a Databricks with strong expertise in Python, SQL and Spark/PySpark.
- Strong proficiency in SQL, including working with relational databases and writing optimized queries.
- Solid programming experience in Python, including data processing and automation.
Key Responsibilities
🧪 AI/ML Research & Development
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- Build recommendation logic for intervention strategies based on child profiles and educator feedback.
📊 Data Processing & Pipeline
- Design data pipelines to preprocess structured and semi-structured data (scores, observations, logs).
- Work with educator-generated reports and build logic to convert qualitative insights into ML-readable formats.
🔎 Model Evaluation & Iteration
- Perform evaluation using accuracy, recall, precision; but also focus on interpretability and ethical AI.
- Use techniques like SHAP, attention weights, or decision trees for explainability in recommendations.
🤝 Collaboration & Integration
- Work closely with frontend/backend teams to integrate AI insights into the assessment tool UI.
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Roles and Responsibilities:
- Designing and producing animation content while collaborating with other artists in a team-focused environment.
- Conceive, layout, and design enticing motion graphics videos for various media.
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- Proficient with Adobe suites like After Effects, Premier Pro, Photoshop, and Illustrator.
- 1-6 years of professional experience.
- A clear understanding of visual hierarchy and information design concepts.
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Kindly provide the online portfolio videos of the candidates through platforms like Behance or similar alternatives. Please refrain from sharing portfolios in Google Drive format.
Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.
In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us.
At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.
We are currently looking for a Customer Experience Associate, Chennai.
Who are you at Glint ?
At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience.
What will you do at Glint?
Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.
- Handling customer queries through inbound/outbound chat and phone calls.
- Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
- Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
- Help stakeholders understand changes in the voice of customers/partners.
- Provide RCAs on hits and misses in business performances.
- Collaboratively work with the operation team.
What we’re looking for:
- Consistent performer who handles stressful situations and deadline pressures.
- Experience of 1 - 3 years of experience in customer support.
- Also, freshers with good communication and wanted to work in startup
- Candidates who have handled the non voice process will be preferred.
- Ability to work in a collaborative environment.
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree in any discipline.
Skills we are looking for:
- Strong customer engagement skills
- Strong communication skills
- Very strong relationship skills
- Good problem solving and analytical skills
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The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.
ROLES AND RESPONSIBILITIES
- Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
- Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
- Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
- Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
- Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
- Ensures deadlines are met and timely update meetings are established with client and counsel.
- Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
- The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
- Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks.
- Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
- Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
- Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
- Partners with the Forensic Lead to coordinate additional data collection requests pertinent to the investigation.
- Communicates in tandem with the Forensic Lead relevant findings to the client during the investigation.
- Designs and executes a strategy to install S1 and live response data within the SLAs set by Arete.
- Manage the SOC for accurate reporting of S1 metrics from threats to checked-in systems based on the need from the client.
- Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product.
- Organizes the updates for client and counsel and acts as the "quarterback" for leading update calls when prompted by counsel; maintains an organized and methodical approach for providing updates from negotiations, system restoration, data collection forensics, and closeout. Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.
- Can troubleshoot instability issues within infected operating systems and stabilize the system for continued recovery.
- Cross trains across the IR services within SOC, IR Lead, Forensics, and Restoration.
- Supports peers and IR Directors within the engagement lifecycle. Familiarizes oneself with the negotiation tactics and communications with threat actors.
- Other duties as assigned.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.
SKILLS AND KNOWLEDGE
- Experience delivering consulting engagements in a fast-paced environment
- Experience leading scoping calls
- Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
- Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
- Knowledgeable of collection methodologies and tools.
- Comfortable working within various OS including Windows, Linux, and OSX
- Organized communications and notes
- Communicates clearly and concisely
- Generally knowledgeable of the multiple services that comprise an IR investigation
- In-depth knowledge of the ransom negotiation process and details it accordingly to clients
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