
Director - Product/Project Implementation
at A leading SAAS based startup product firm in Chennai
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

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Our client DDB Mudra Group are one of India’s largest marketing communications networks. The Group’s promise ‘Unexpected Works’ comes alive in our partnerships with some of the world’s fastest-growing companies and most admired brands including Johnson & Johnson, Volkswagen, Pepsico, McDonald’s, TTK Prestige, Diageo, Unilever, Royal Enfield, Titan, Meesho, and Infosys. Our agencies include DDB Mudra, 22feet Tribal Worldwide, Mudramax, Interbrand, Track and TracyLocke.
Our work has shone at many prestigious forums.
- APAC Agency of the Year at Spikes Asia 2022 with consecutive Grand Prix wins in the last three years.
- Asia's #1 creative agency by WARC Rankings 2021.
- India’s Agency of the Year and #5 in Asia according to Campaign Brief’s ‘The Work 2021’.
- 2 at Kyoorius 2021.
- One of the only two Indian agencies to bring home a Cannes Gold in 2021.
One of the Top 20 most effective and creative agencies in the world by Effie Index 2020Our unwavering commitment to diversity and inclusion as one of the company’s key pillars for growth is seen through marquee initiatives like ‘The Phyllis India Project’ which creates a community of women leaders, and ‘Open Pride’ that fosters an inclusive and engaging work environment for the LGBTQIA+ community & allies. The Group was awarded Silver at IWEI’s Top Employers 2020 for the LGBT+ community. We are also four-time Gold winners of the Talent Development Program of the Year at the Campaign South Asia Agency of the Year Awards.
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Candidates with extensive Drupal experience please apply!
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Regards,
Namrata Shukla.


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Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform.
We need a top-notch Product Manager to come join our growing team at IK to lead our product development initiatives across all our platforms.
Who you are
- You have 7 - 12 years experience.
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- You’ve had 5+ years of experience developing and managing the product life cycle of world class products.
- You have your ear to the ground on what competitors are doing and look for partnership avenues.
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Toyota Connected is looking for a Manager (iOS/Android) Mobile Development. The Senior
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for the day.• Opportunity to build products that improves the safety and convenience of millions of
customers.
• New cool office space and other awesome benefits!
About Toyota Connected
If you want to change the way the world works, transform the automotive industry and positively impact others on a global scale, then Toyota Connected is the right place for you! Within our collaborative, fast-paced environment we focus on continual improvement and work in a highly iterative way to deliver exceptional value in the form of connected products and services thatwow and delight our customers and the world around us.
About the Team:
Toyota Connected India is hiring talented engineers at Chennai to design, develop Highperformance Cloud-native mobile applications and leverage cutting-edge technologies to transform the customer’s experience with their vehicle. This is a highly-energized, fast-paced, innovative & collaborative environment and you will be part of a young, dynamic team working towards reimaging the future of mobility solutions. The OneApp team is responsible for creating consumer facing mobile application to deliver exceptional experiences for customers interacting with Toyota ecosystem. From making it possible to start your car and checking fuel range in the comforts of your home to using smartphone as a digital key, we are driving transformation in Connected Mobility. Come help us re-imagine what mobility can be today and for years to come!


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- Building tools and scripting frameworks from scratch
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- Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
- Configuration automation using Ansible or equivalent tools
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