
Director - Product/Project Implementation
at A leading SAAS based startup product firm in Chennai
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible

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- Oversee the design, development, and implementation of high-performance, scalable, and secure software solutions for the financial services industry.
- Collaborate with product managers and architects to translate business requirements into technical specifications and ensure alignment with overall product strategy.
- Drive the adoption of best practices in software development, including code reviews, testing, and continuous integration/continuous deployment (CI/CD).
- Manage project timelines and resources effectively, ensuring on-time and within-budget delivery of projects.
- Identify and mitigate technical risks, proactively addressing potential issues and ensuring the stability and reliability of our platforms.
- Stay abreast of emerging technologies and trends in Java, Python, and related fields, and evaluate their potential application to our products and services.
- Contribute to the development of technical documentation and training materials.
Required Skillset:
- Demonstrated expertise in Java and Python development, with a strong understanding of object-oriented principles, design patterns, and data structures.
- Proven ability to lead and mentor a team of software engineers, fostering a collaborative and high-performing environment.
- Experience in designing and developing scalable, high-performance, and secure software solutions.
- Strong understanding of software development methodologies, including Agile and Waterfall.
- Excellent communication, interpersonal, and problem-solving skills.
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- Bachelor's or Master's degree in Computer Science or a related field.
- Experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra).
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Only Chennai candidates should apply
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Develop and implement quality assurance policies and procedures
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Strong knowledge of quality management principles, methodologies, and tools.
Excellent leadership and team management abilities.
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Strong understanding of regulatory requirements and industry standards.
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● Automation and Optimization: Implement automation tools and frameworksto optimize operational processes. Monitorsystem performance, optimizing and modifying systems as necessary.
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● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
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● In-depth knowledge of network architecture,system security, infrastructure scalability.
● Proficiency with development tools,server management, and database systems.
● Strong experience with cloud services(AWS.), deployment,scaling, and management.
● Knowledge of Azure is a plus
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● Strong problem-solving skills and analytical thinking.
● Excellent verbal and written communication skills.
● Ability to thrive in a collaborative team environment.
● Genuine passion for backend development and keen interest in scalable systems.
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· Good understanding of asynchronous request handling, partial page updates, and AJAX
· Deep knowledge of Angular 2+ (Typescript)
· Strong knowledge of CSS3 extended languages such as SASS / LESS
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Kindly revert with your updated resume
THANK YOU
Greetings from Colan Infotech Pvt Ltd !!
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Experience -1+ Years
Salary - As per market standard
Job Location - Chennai
Notice Period - Immediate to 30 Days
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With over 47% market-share, MakeMyTrip is India’s first and biggest travel company. In fact, one in every four passengers at an airport is our customer. Driven by the desire to provide an exceptional travel experience for our customers, we have continuously stayed ahead of the curve by developing technology and products to meet the ever-changing demands of the rapidly evolving travel ecosystem.
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Link: https://tickledmedia.com/">https://tickledmedia.com/ / https://sg.theasianparent.com/">https://sg.theasianparent.com/
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