Director - Product/Project Implementation
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
Subodh Popalwar
Software Engineer, Memorres
About A leading SAAS based startup product firm in Chennai
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JavascriptAn Ideal candidate would
● Manage e-commerce website and supporting web applications.
● Develop and follow product roadmap.
● Participate in project & release planning.
● Analyze, monitor, test, document & configure applications.
● Must be a self-starter & be able to work with minimum supervision.
● Take complete ownership of product streams, create roadmap and maintain backlogs
● Own the entire product life cycle for products from inception, strategic planning,
delivery to live launch, post-launch tracking and ongoing product management,
enhancement, and development
● Conceptualize new business initiatives by working with business stakeholders and
create business impact through effective planning, business analysis and operational
data metrics, and by driving execution with operations and technology team
● Collaborate with the engineering team and business owners to identify problem
statements, define the business goals and metrics
● Will work closely with different teams to create synergies leading to a high-quality
product
● Analyzing product metrics regularly and use the learning for product innovations and
improvements
● Ensuring timely delivery of projects through proper planning, scheduling and
execution
Prerequisites
● A Full Time Bachelor’s/Master’s Degree in Engineering (IT/CS) is mandatory
● Masters in Business Administration or equivalent experience in a high growth tech
company or startup is a plus
● Experience in developing a website on Shopify is required.
● 2 to 5 years of product management, IT, e-commerce, operations or related experience
on a digital product/platform.
● High proficiency with JavaScript libraries like Nodejs/React, GraphQL/PHP, AWS,
Mongodb development
Purely from a D2C startup only
Role - Product Owner
Experience - 10+ years
Location - Gurgaon
About our client :
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose-built for the hospitality market and another dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
THIS IS FOR YOU, IF YOU:
Love technology and have an innate interest in coding and building products.
Aren't afraid of taking ownership and accountability. You love challenges and wont stop till you haven't found a solution.
Possess knowledge of Software development industry best practices.
Have hands-on experience and expertise in the technical competencies needed for the job, so that you can work independently.
Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
Know how to have fun and smile often.
JOB RESPONSIBILITIES:
- Identify potential product ideas/features based on market research and discussions with customers and other stakeholders.
- Design and drive the roadmap for the product vision & strategy, feature definition, and milestones.
- Manage end to end product from concept, to design, development, testing to deployment/launch.
- Manage Product Backlog
- Competitive Benchmarking
- Define success criteria for products and review usage/metrics.
- Be responsible for Product Improvement and Innovation based on technology and market trends, as well as customer needs and feedback.
QUALIFICATION AND EXPERIENCE:
- B.E./B.Tech + MBA (preferred but not mandatory).
- At least 10+ years of total experience with 5+ years of relevant experience.
- Excellent communication skills (active listening, verbal and written) - ability to comprehend and translate vague requirements into clear, detailed documentation.
- Exceptional analytical and conceptual thinking skills.
- Excellent planning, organizational, and time management skills.
- Solid understanding of technology. Preferably past experience working as an engineer.
The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).
On the SUPPORT side, you’ll be doing things like… (80% of your day)
- Helping customers and potential customers on LIVE Chat (we use Intercom)
- Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
- Manage customer success pipeline (we use Hubspot)
- Relaying bugs to our development team to get taken care of (we use Jira)
- Creating user stories around customers wants, needs, issues (Asana)
- Using Stripe to process payments, refunds, and all things billing
- Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
- Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
- Create videos and animated gif's that show people how to DO things (people love walk-throughs)
On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)
- Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
- Create surveys and google forms to gain feedback from current customers
- Reach out to “likely to churn” customers to help them get value from Salesmsg
- Engage with canceling customers and design a system for tracking for later followup.
- Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
- Onboard new customers
Tailor and Circus is a progressive and unisex underwear brand in the Indian apparel space, at the forefront of E-commerce and product innovation. We have created India's most comfortable and responsible piece of underwear, offering the highest quality and selling direct-to-consumer. As a brand, we are India's first inclusive and body-positive underwear company. This has been part of the company's DNA since the inception, all our models and influencers who represent the brand are real people having real bodies.
Tailor and Circus is looking to hire suitable candidates for the Product Manager role who will handle user-facing product experience (website) and is very data-driven. The role will be based either in Bangalore or Coimbatore.
Roles and Responsibilities:
- You will be focused on building consumer-facing applications for the Tailor and Circus website.
- You will be responsible for conceptualizing and building user experience across the website and other customer touchpoints.
- Define and manage all critical user journeys and conversion funnels across website and other customer touchpoints.
- You will be responsible for launch and change management of features going live on apps/website.
- You will work closely with PMs responsible for all key business areas (Marketing, Design and Tech) to create a simple and delightful experience for our users.
- You will have a high degree of responsibility and ownership.
- You will drive the strategy, roadmap, execution, and growth of a product area.
- You will work closely with other product managers, engineers, designers, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing, writing copy, tracking metrics and more.) to deliver high-quality products.
Apply If you:
- Minimum of 1-2 Years of Experience in Product & Marketing Management
- Can showcase your user-facing products experiences
- Have very high customer obsession
- Are a highly data-oriented person and have skills to analyze data using SQL
- Have an understanding of funnels, sprint & agile ways of working, PRDs & wireframes
- Have empathy towards users and colleagues, are creative and excited by ideating/ building new product features and functionalities.
KubernetesAs a Product Manager on ColorTokens microservice/container/serverless security platform you will be tasked with defining the next set of compelling features that will drive the creation of a compelling Zero Trust Platform which will leapfrog the competition in its security efficacy, ease of use and comprehensiveness. we plan to solve using ColorTokens ZeroTrust Platforms by providing application centric iew of containerized environments and building policy enforcement around applications, services and containers for the security administrator.
- Desired Skills
- 5-10 years of direct work experience as a product manager working for providing security for cloud, containers/microservices and serverless architectures.
- Knowledge of SaaS product delivery
- You will need to understand critical customer requirements and prioritize the creation of value added features within the platform:
- Create crisp understandable requirements starting with product requirement documents and user stories that can be worked on with engineering
- Provide thought leadership for engineering to delivery on these features and guide though the development process
- Train sales on new features developed and provide both how to sell and technical vision
- Understand how to measure, track, and optimize a SaaS security offering managing hundreds of thousands of customers and endpoints
- Constantly interact with customers to present and socialize product functionality and roadmap
- Collect and report metrics and identify trends, issues, or other important information to upper management at regular intervals to show the state of the business
- Engaging directly in a scaled agile development process with CICD pipeline
- Working with Product Marketing to help message product features in an understandable manner
Preferred Skills
- Bachelor's degree in CS or similar, MBA degree preferred
- Excellent written, and verbal communication skills
- Former experience as a software engineer or sales engineering is highly desirable
- Experience in Information Security/Cyber Security
- Comfortable in presentations in front of audiences of all sizes and backgrounds
- Ability to influence people at all levels across a broad variety of job functions
- Excellent organizational skills to juggle many tasks without losing sight of key strategic goals
We look forward to hearing from you and joining us in this exciting journey.
Product Manager
Job Description :
- Develop and define product roadmaps and feature concepts
- Work with engineering, design, marketing, business sales, and QA team to come up with time estimates and adhering to external commitments
- Identify new products, gather requirements, build and ship new products.
- Scope and prioritize activities based on business and customer impact
- Talk regularly with our customers and improve the product based on the feedback
- Define and continuously analyze metrics for the success of the product
- Be familiar with industry best practices for product management and explore improving processes at KredX
- Engage with multiple stakeholders within the organization
- Identifying all barriers to feature adoption (awareness, legal, regulatory, training, customer usage) and ensuring systematic elimination of the same
- Manage project delivery to ensure timely product launches
- Identify and unblock short term issues and hurdles while always keeping eyes on the long term prize
Requirements :
- 3+ years of product management experience
- First-principle thinking
- Prior experience in working on web and mobile apps
- Relentless focus on customer experience
- Ability to pull data using basic SQL queries and ask the right questions of data
- Ability to hack solutions using low-code / no-code approaches (like Zapier, Zoho Creator, AWS Honeycode, or any of such 100s of tools etc..)
- Keen interest in financial and investment landscape of India
- Prior experience in Fintech or Finance/Investment domain is a plus but not mandatory
Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North.
We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers.
Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors
What you will be doing:
● Manage the scope, execution, and quality of product features from ideation to
Production.
● Specify functional requirements for current and future products by conducting
market research supported by on-going visits to customers and prospects.
● Drive a solution set across development teams (primarily Engineering, Machine
Learning and the Go-to-Market teams) through business and functional requirements, product design, customer adoption and positioning.
● Maintaining the feasibility of the product roadmap
● Educate Engineering on the “why” features are being built and “what” they are aiming to accomplish.
● Hold Engineering accountable for ensuring the product vision is being
maintained.
● Translate higher level requirements into Engineering ready specifications.
● Experienced working onsite-offshore model.
● Own the product vision and deliverables.
What you bring:
● Take pride in maintaining a unified product vision between Product, Design, and
Engineering.
● Understand execution is more impactful than ideation.
● 3 - 4 years of customer-facing software product management experience
● Successful track record of delivering enterprise software products to the market.
● Demonstrated record of understanding and empathizing with your target user.
● Ability to maintain the product feedback loop between Product, Customer Success, and Sales
● Experience working on B2B enterprise applications targeting multiple personas
● CRM, Business Intelligence, or SaaS product management experience highly Desirable
● Knowledgeable in technology.
● Computer Science/Engineering degree or entrepreneurial work experience a strong Plus.
● You've been told you're scrappy, a progressive, a roll-up-the-sleeves get stuff done type of person.
● You don't leave things to chance and rely on your ability to "wing it" rather you're
calculated, data-minded, prepared and take measured risks. You trust the data not your intuition.
● You're resourceful, excellent with defining product user cases and user stories,
intellectually curious and ready for new challenges.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world-class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sodexo meal card
Gaurav Aggarwal and Shubham Maheshwari (Ex Flipkart) are the co-founders of Healofy, a P2P content-based platform for new and expecting parents -- as well as doctors -- to share their concerns and advice. The start-up was accepted into Facebook's 'FBStart program' and launched a WhatsApp Helpline by developing a smart assistant bot. They use the bot to provide vaccine-related information and other tips to users.
Impact! Social network for the next Billion Indians.
In India, 10,00,000 new born babies and 100,000 moms die every year. With women being the incharge and the CFO of the house, it's time to set our priorities right.
We are recognized by Govt. of India, featured in Forbes 30 Under 30 and backed by some of the smartest guys from India and Silicon Valley including Nasscom, Facebook, Y Combinator to make THE IMPACT.
We are the largest moms community in India in just an year with over a Billion moments spent on the platform every week.
We are looking for exceptional and ambitious people — we do not care where you come from, we only care about what you can do.
If you are interested in building things for our nation, we would like to talk to you. We are making in India and we are making for India.
The future depends on what you do today!- Mahatma Gandhi
About Healofy App:
- Only Women Social Network for next 500 Million Indian Women.
- Featured by Forbes (30 Under 30 List), Facebook (FbStart) & many more.
- Current Stats: 5Billion Data Points Monthly, 2.3Billion Minutes spent on the platform every month. 1/10th of current Flipkart Daily Visitors, 4X growth every quarter, Diverse Team(40% are Female)
Link to App: http://healofy.com/app">http://healofy.com/app
Latest updates on funding:
https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/">https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/
https://yourstory.com/2019/03/women-healofy-funding-babytree-omidyar-lghuifm0ru">https://yourstory.com/2019/03/women-healofy-funding-babytree-omidyar-lghuifm0ru
Requirement: Product Manager
Location: HSR Layout, Bangalore
A brief note on the specifications for the PM requirement are as follows:
-Should be problem solvers, agile, should be an outlier.
An understanding of what makes for good user experience and behavior design .
- Strong design mentality and intuition for game mechanics and game flow
- Strong attention to detail, organization, and time management skills
- Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers
- Strong analytical and problem solving skills
Roles and Responsibilities
- Own the product roadmap and set strategic direction and vision for the team.
- Lead new product initiatives. Partner with engineering, design, marketing, partnerships, finance, and operations to deliver new projects against ambitious timelines.
- Direct our team environment to achieve sprint deliverables and acceptance criteria
- Conduct analyses on user behaviors and trends. Use these analyses to inform product decisions and future developments.
- Run daily stand-ups and team meetings to keep the team on track toward company objectives and prioritize new feature and bug fix work.
- Participate in product strategy and tactical planning conversations. Provide opinions on best next steps for product development.
- Represent the product organization on the leadership team
- Vendor Management :: On-boarding & Payments
- MIS Reporting & Presentation
- Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
- Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
- Product research, competitive analysis, positioning and packaging of the product
- Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision.
- Define the product roadmap, release models and delivery the same.
- Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization.
- Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers.
- Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule
Follow CutshortSubodh Popalwar
Software Engineer, Memorres