Director - Product/Project Implementation
at A leading SAAS based startup product firm in Chennai
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
Similar jobs
Job Description
Seeking a Adobe Experience Manager (AEM) Forms Developer with 5 to 8 years of experience.
Role and Responsibilities
● Translate business requirements into well-designed solutions that best leverage the AEM Forms platform and framework.
● Experience in Configuring AEM Forms for deployment post installation.
● Implement POCs and building framework for AEM Forms OSGi and JEE.
● Experience in complete project life cycle activities on development and maintenance projects.
● Experience working with a globally distributed team.
● Experience working with top tier Cloud providers (AWS, Microsoft, and/or Google).
● Work with Adobe Experience Manager (AEM6.x) on premise and cloud versions
● Experience in implementing traditional, hybrid and headless web applications
● Having good knowledge and experience on AEM FE (responsive) and Backend
● Create events and listeners on content and interaction to produce meaningful reporting (Google Analytics, Adobe Marketing Suite, and other conversion tags)
● Knowledge of CDN tools and integration/config with Dispatcher.
● Experience with authoring, editing and presenting technical documents.
● Work alongside software developers and architects, UX / UI visual designers and architects, and product developers
● Understanding of cross-browser compatibility issues and approaches
● Experience in Agile development practices
● Excellent written and oral communication skills
● Prepare proposals and time estimates for future work
● Schedules work to meet completion dates and technical specifications
● Proven ability to be effective and adaptable in response to frequent change and ambiguity
● Tools: Jira, Postman
Required Skills
● Strong experience with OSGi back-end technology stack of Adobe Experience Manager (AEM) 6.5 and AEM as a Cloud Service to develop and manage AEM bundles and their configurations.
● Solid experience with AEM building blocks including templates, components, dialogs, custom widgets, workflow development, configurations and bundles.
● Experience with development and in-depth knowledge of Experience fragments, Content fragments, SPAs.
● Hands on LiveCycle Application Development (Forms, Output, Reader Extensions, Process Management, Render PDF forms etc.)
● Experience in building, designing and developing of static, dynamic, interactive or non- interactive Adaptive and HTML5 forms.
● Knowledge of client libraries, form themes, form templates and rule editor in adaptive forms.
● Hands on LiveCycle Designer, LiveCycle workbench, LiveCycle Admin console.
● Knowledge of Workspace and AEM Forms app with an ability to customize the console.
● Development of approval workflows, notification and email in workflow processes.
● Integration of forms data with existing or new databases using queries or FDM.
● Solid knowledge and expertise in HTML5, JavaScript, Java, Web Services, XSD, XML, PDF, DB (Oracle or other).
● Experience working on form designs, creating templates and automated workflows.
● Good Understanding and configuration experience of AEM Forms Components Forms, Output, etc.
● Develop AEM adaptive forms from the templates.
● Document of record generation and configuration.
● Customizing AEM Adaptive forms to develop modal dialog windows to pass data back and forth from adaptive forms.
● Database and REST service integration with Adaptive forms.
● Develop AEM Workflows (OSGI) and AEM forms process (JEE) and integrate AEM adaptive forms with workflow.
● Authoring and publishing forms for business users.
- emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.
Roles & Responsibilities
- Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
- The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
- The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
- The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
- The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
- The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
- The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
- The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
- Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
- The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
- The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.
Igeeks The One-Stop Learning Platform
Igeeks provides internship training on the latest cutting edge technologies in the industry for easy placements of students. We provide hands-on experience on our real time projects to expose the students on the real world challenges and industry standards of implementing a project. Igeeks will provide the internship certificate on successful completion of internship parameters. 18 Year of Experience in Educational Research & Training |Trusted by 50+ University/Institution Partners Pan India. Our Award Winning Tech Team have trained thousands of students and have guided over 5000+ working projects via Practical Research based Project training, out of which some of the projects have won best project awards at various national & international competitions and expos.
Benefits:
·Opportunity to learn under the professional and experienced software programmers.
·Gain the ability and credentials required to score the best software engineers jobs in the industry.
·Get the confidence and knowledge to handle all kinds of challenges in a real-time work environment.
·The main benefit to the student is enhancing employ-ability and increasing the industry readiness for the IT industry.
The domains in which we offer internships programs, which might interest you are as follows.
Computer Science Engineering (CS, IS, IT, MCA, BCA).
Electronics Engineering (ECE, EEE, TCE, IE, BIO, ME).
Mechanical Engineering.
Civil Engineering.
Management & Commerce (BBA, B.com, MBA).
For more information refer to the official website here: www.igeekstechnologies.com
Who is eligible to apply for Internship Training?
B.E/B.Tech, M.E/M.tech B.Sc, BCA, B.Com, BBA, MCA, MBA (Students belongs to 2nd Year Student / 3rd Year Student / 4th Year Student / Passed Out Student / Fresher’s/Job Seekers) can apply for this Internship. Training which provides the students to have real time exposure to Industry.
How to register?
Internship Application Form,Fill the Application: https://forms.gle/pGA8KDDiLSWxdTnf9
Program Details:
Learn now :https://bit.ly/2Rq39hq
Learn now :https://bit.ly/3iiLYte
Learn now:https://bit.ly/2Rlzshk
Learn now:https://bit.ly/3gcIZzB
New Internship Batch Starting from 25th August & 5th September 2024.
We request you to share the information to all the students to do their Internship at our prestigious organization in Bangalore
We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations.
Key responsibilities:
1. Promoting and selling memberships to potential new clients (walk-ins/trials)
2. Working on achieving the target by driving conversions
3. Working on upselling
4. Maintaining a record of every interaction with new users
5. Working on entering all the details of customers and walk-ins in internal tools
6. Managing the center experience and incremental enhancements
7. Handling the timely opening and closing of the center
8. Working on inventory management
Note:
1. Role name: Associate Center Manager
2. CTC: 3 LPA fixed
3. Number of working days: 6
4. Week off: 1 (rotational)
5. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)
About RARA NOW :
-
RaRa Now is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.
-
RaRa Now is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimization technology. RaRa makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.
-
We are a distributed team with the company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.
Future of eCommerce Logistics :
-
Data driven logistics company that is bringing in same-day delivery revolution in Indonesia
-
Revolutionizing delivery as an experience
-
Empowering D2C Sellers with logistics as the core technology
About the Role :
- Create and maintain optimal data pipeline architecture,
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
- Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
- Work with stakeholders including the Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
- Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
- Work with data and analytics experts to strive for greater functionality in our data systems.
- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
- Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
- Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
- Prior experience on working on Big Query, Redshift or other data warehouses
Job Description:
Proven experience with Hyperion Planning version 11.X version or EPM Cloud
Extensive experience in developing and maintaining Hyperion Planning and Essbase applications
Strong understanding of ASO and BSO cube development
Independently handle metadata build and security
Expert level knowledge in writing business rules
Knowledge of writing basic SQLs
Experience with SmartView, web forms, financial reports, MDX queries and MXL scripting
Oracle Relational Database experience and FDMEE experience is a plus
Deep functional and technical knowledge of financial systems and business processes, especially around planning, budgeting, forecasting
Apply structure knowledge to solve problems, break down issues and identify solutions.
Strong oral and written communication skills are essential for this role
The ability to work independently and be proactive
Knowledge of integration between external systems
Analytical and assessment skills essential
Proven experience in providing system support and direct contact with users to solve issues with business applications.
Candidate profile:
- The resource should be with Hyperion planning background.
- He should be ablet to understand the existing planning business rules with the help of Sutherland team.
- He should be able to independently develop/modify the Business rules. Sutherland team will provide the required design for the change requests.
- The resource is responsible for development, testing and production deployment and support after deployment.
Responsibilities
As a Frontend Developer (Next.js) you will be responsible for -
- Building the Complete UI/UX of our web application from scratch.
- Work closely with the Backend Engineer to integrate the algorithmic output from the backend REST APIs.
- Work closely with the product owners to create dynamic infographics with intuitive user controls.
- Work closely with our web Designer for bringing design to life.
- Participate in UAT, troubleshoot, bugs and application integration issues
- Create and maintain documentation related to the developed processes and applications
Qualification & Experience
- 2-3 years of demonstrable experience designing, building and working as a Next.js Developer for enterprise web application
- Ideally, this would include the following:
- Expert-level proficiency with Next.js and all its concepts
- Expert-level proficiency with JavaScript (ES6), HTML5 & CSS
- Expert-level proficiency with ReactJS and all its concepts like Hooks and Redux
- Familiarity with Python, Django, and Django Rest Framework
- Understanding of REST concepts and interacting with REST APIs
- Deep understanding of a few UI concepts:
- Cross-browser compatibility and implementing the responsive web design
- Familiarity with common JS visualization libraries built using D3, Chart.js, Highcharts, etc.
- Understanding of Next.js coding Standards
- Experience working with UX designers and bringing design to life
- In addition, the ideal candidate would have great problem-solving skills and familiarity with code versioning tools such as Github
- developing concepts, graphics, and layouts for product illustrations, company logos, and websites
- determining size and arrangement of copy and illustrative material, as well as font style and size
- preparing rough drafts of material based on an agreed brief
- reviewing final layouts and suggesting improvements if required
- Work with the content development team to produce a final design.
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, CorelDraw, Photoshop)
- Ability to meet deadlines
- Degree in Design, Fine Arts or related field is a plus
- Must have good exposure working in SOAR (Security, Orchestration, Automation, Response)
- Strong knowledge in End user/ point security.
- Good hands on Cyber security like SIEM, IAM, PAM.
- Sound Knowledge into automated incident management using Demisto (or similar technology)
- Hands on creating playbooks in Python Scripting.