Associate Director

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- B.com from any prominent university

- 1+ years of experience in sales

Skills

- Working closely with the sales team in support of generating new business revenues.

- Engaging with prospect leads by interacting over calls and email.

- Scheduling demos for the sales team.

- Be able to verbally describe solution features briefly to make customers understand the solution provided.

- Relationship-building skills with clients to promote repeat business.

- Good listening skills and ability to clients’ pain points.

- Ability to work in a highly dynamic team and fast-paced environment with continuous learning.

- Basic Computer skills to keep interactions documented in the relevant application.

- A good hold of English and Hindi is a must. Knowledge of Tamil & Telugu regional languages would be an added advantage.

Responsibilities

Your top responsibility is to assist the sales team in qualifying prospects and developing a pipeline to bring revenue to the company. Engage with inbound leads and generate outbound leads. You will have to do qualification calls, inside sales calls, cold calls, live demos, solution advisory, client visits and everything else required to sell. You will have to master the software’s value propositions, features and common problems of prospects. You will need to understand prospects’ businesses and problems so as to solve those using out software.

Position Summary:

As a QA Engineer at LimeChat, you will play a crucial role in ensuring the quality and performance of our messaging and communication applications. You will primarily focus on manual testing to identify issues, validate product functionality, and provide feedback to our development teams. Additionally, you will be involved in automation testing to enhance efficiency and test coverage.

Key Responsibilities:

• Execute test cases, identify defects, and report issues accurately.
• Collaborate with cross-functional teams to ensure product requirements and user expectations are met.
• Conduct manual testing of LimeChat's messaging applications to verify product functionality and user experience.
• Develop and maintain test plans and test cases for both new features and regression testing.
• Participate in design and implementation reviews to provide input on potential issues.
• Perform exploratory testing to uncover hidden defects and ensure a robust product.
• Automate test cases using testing frameworks and tools.
• Maintain and update automated test scripts as necessary.
• Execute automated test suites to improve test efficiency and coverage.
• Continuously monitor the quality of our applications and participate in the release process.
• Collaborate with developers to isolate and reproduce defects for faster resolution.
• Maintain and document testing processes and procedures for reference.
• Contribute to a culture of continuous improvement in quality assurance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as a QA Engineer, with a strong emphasis on manual testing.
• Familiarity with automation testing tools such as Selenium, Appium, or similar.
• Proficiency in writing and executing test cases.
• Strong analytical and problem-solving skills.
• Knowledge of software testing methodologies and best practices.
• Experience with mobile and web application testing.
• Ability to work independently and as part of a team.
• Excellent communication and documentation skills.
• Detail-oriented with a commitment to quality.
• Experience with testing APIs is a plus.

Peoplebox is looking for a Lead Product Designer who can be part of the journey to level up the product experience which will help  our customers align and achieve their goals and accelerate growth. 

Roles and Responsibilities

• Working on designing easy-to-use interfaces for organisations to create, manage goals and run their business reviews.
• Help employees in the companies to easily onboard and learn hard concepts through simple terms and experience.
• Talking to our customers and understanding our market
• Working on building design systems that are modular, reusable and accessible.
• Work cross-functionally with the Product and Engineering team to represent the design team and facilitate roadmap discussions.

Experience and Qualifications

• 4-11 years experience crafting consumer digital products across mobile and web.
• Understand how tech, product and businesses work together to shipping releases.
• Should have a strong command over the craft and a deeper understanding of the design principles.
• Advanced knowledge of Figma, Sketch, or other prototyping tools and should have experience working with development teams for handovers.
• Should be excited about working in a fast-paced environment with high ownership in an early-stage setup.

Job Description:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring https://resources.workable.com/digital-project-manager-job-description">technical feasibility
• Ensure that all projects are deliveredon-time, within scope
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders. Phase wise project presentation and regular meeting discussions.
• Perform risk management to minimizeproject risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal https://resources.workable.com/project-manager-interview-questions">communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Strong working experience in Sprint,Agile Methodology, JIRA|.
• PMP / PRINCE II certification is a plus 

About Talentas Technology:

Founded on the principles of innovation and investing in great ideas, Talentas is a technology services company with a strong focus on delivering applications and products using a multitude of software technologies. The company has been working tirelessly to maintain a smile on our customer’s faces and now is offering a line-up of groundbreaking technology products and services.

With a primary focus on USA Clients, Talentas has been helping businesses from small start-ups to Fortune 500 companies meet their business goals through technology innovation and adoption with an emphasis on Full Stack development coupled with Artificial Intelligence, Machine Learning, NLP, Analytics on Cloud Infrastructure.

Talentas is governed by a strong board and bright visionaries with 25+ years of IT experience helping to promote & build a first-class technology company. With headquarters in Hyderabad and passionate teams located globally, we are expected to grow organically.     

Role:                Lead Developer – Full Stack Development

Location:       Hyderabad

Your goal will be to create beautiful, consistent user experiences across a diverse range of digital products and delivery platforms. You will be reporting to the Technical Head/Architect and will be working closely with our back-end services and data teams, UX/UI design teams, and Clients, business partners in a challenging, fast-paced, agile environment to deliver web and mobile applications.

Responsibilities:

• You will be an individual contributor programming various application interactions.
• Work with Technical Head/Architect in designing cloud-based web applications.
• Design and develop .NET Applications (Web/Mobile/Windows/API)
• Design and implement RESTful web services in .NET using industry best practices
• Verify and deploy programs and systems
• Troubleshoot, debug, and upgrade existing software
• Join an agile team, participating in stand-ups, iteration planning, design reviews, and other typical agile ceremonies
• Manage and set clear team goals and KPIs.
• Delegate tasks and set project deadlines and conduct code review.
• Oversee day-to-day teams' operation and performance.
• Do regular performance evaluations.
• Create a healthy and motivating work environment and atmosphere.
• Develop a well-designed and motivating evaluation program.
• Communicate with teams about their performance.
• Monitor team performance and report on metrics.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Work with developers to design algorithms and flowcharts.
• Review the code of the team on regular basis.
• Create technical documentation for reference and reporting.

Skills and Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or related field
• Total 8 years of experience with a minimum of 3 years of Lead Developer experience
• Experience in AWS / Azure Cloud Services.
• Experience with software design and development in a test-driven environment.
• Experience / Knowledge of coding languages (C#, JavaScript, python) and frameworks/systems (e.g. .Net Core AngularJS, Git)
• Good to have experience in developing RESTful APIs using Node.JS
• Experience with databases (SQL and No-SQL) and Object-Relational Mapping (ORM) frameworks (e.g. Entity Framework)
• Knowledge of DevOps and must have implemented in their project.
• Strong experience on the unit testing frameworks, code coverage tools, and Code repositories like GIT Hub, Bit Bucket, etc. and have experience with branching and merging
• Should have worked with Agile methodologies
• Knowledge of best practices and design principles in both object-oriented and functional programming
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Experience with organizing training programs.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Critical thinker and problem-solving skills.
• Good time-management skills.
• Great interpersonal and communication skills.
• Ability to learn new languages and technologies.

YOUR ROLE SPECIFICATIONS

Areas of responsibility include but not limited to:

• Create and execute a strategy and roadmap to migrate to Dynamics 365 for all business units.
• Lead and support Trade & Logistics and Manufacturing process areas in MS Dynamics AX2012, across business units in 9+ countries.
• Interact with and manage key stakeholders in Supply Chain, Manufacturing and Sales functions to ensure seamless business execution and drive enhanced value from ERP and related IT solutions through process standardization and integration.
• Responsible for managing the MS Dynamics AX upgrades, enhancements, new functionalities, business case development and performance measurement as needed by the businesses from time-to-time.
• Evaluate and drive adoption of new technologies (like Bar Code based Inventory Management, Warehouse Management Systems, EDI interfaces with customers and 3PL partners, etc.) in Supply Chain and Manufacturing processes
• Evaluate and recommend business process improvement solutions using industry best practices.
• Manage Application Management Support (through a team from our IT Partner) for T&L and Manufacturing processes of MS Dynamics AX2012 currently and Dynamics 365 subsequently, ensuring adherence to agreed SLAs.
• Drive implementation and adoption of business analytics and KPIs using solutions like Data warehouse and Qlikview.