Product Manager

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

1. should have strong communication skill
2. able to communicate to client about technical solutions and needs
3. Able to deliver the project from end to end without management support
4. Should be able to code Full stack development Ex: MERN
5. Manage team independently
6. Minimum 5+ years of experience

ELIGBLITY:

• Any Graduation with relevant experience.
• Should have excellent written and oral communication.
• Should be proficient in following languages (English, Hindi & Kannada)
• Proficient in MS Office package.
• Should be an excellent team player & should able to maintain good coordination with clients & other team members.
• Prior Experience in Electrical & Electronic Manufacturing company will an added advantage.

ROLES & RESPONSIBILITIES :

• Preparing the offers & work Orders.
• Handling the Pre sales communication.
• Coordinating with technical team, design team, project team, SCM & Clients for the smooth project execution.
• Should maintain the proper documentation as per the standard.

Technical Competencies 

• Experience in testing web-based applications.
• Experience in Systems Integration Testing and System Testing
• Understanding of SDLC models like Waterfall, Agile
• Knowledge of testing process and activities (STLC)
• Automotive domain knowledge will be a huge advantage
• Ability to excel in usage of different tools
• Experienced in creating and developing Test Plan, Test Cases, Test Scripts, Test Reports, and

Defect Reports for Manual tests and Automated tests. 

• Extensively performed Functional, System, Regression testing, and Sanity testing
• Experience in Defect Tracking tools such as HP ALM Quality Center, Rational Clear Quest, JIRA

&         DevOps. 

• Strong skills in test planning/designing/execution and analyzing user requirements as well as

                writing Test scripts for usability and GUI testing apart from functional testing 

• 1-4 years of End to End application testing experience
• Experience or thorough understanding of Automotive industry and processes followed.
• Experience/knowledge in Automation Testing using Selenium Web Driver, QTP, IDE etc
• Experience/knowledge in Performance Testing using tools such as Load Runner, JMeter.

Experience 

• 2-4 years of Functional Testing (Manual) experience
• 2-4 years of AGILE experience
• 2-4 years of hands on experience in all types of Black Box testing (Smoke, Sanity, System,

Integration, Regression, UAT) 

• Automotive domain knowledge preferred and will be an added advantage
• Immediate joiners preferred

We are looking for a Node JS developer interested in building high performance back end using PostgreSQL. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build Fin Tech logic with super clean code with appropriate error handling

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions - Postgresql

• Should have experience in  developing and working on consumer facing web/app
• Proficient understanding of JavaScript libraries and frameworks ReactJS
• Proficient understanding of server side rendering through Next.js
• Proven skillsets in responsive Web UI development for enterprise application using technologies such as HTML5, CSS, JavaScript, JQuery, Bootstrap, React JS Good understanding of Data Structures, Algorithms and Operating Systems
• Should have experience on HTML5/CSS3, Javascript ,Redux, APIs Integration
• 3-4 years of experience in building client side cross platforms javascript apps in Web & mobile.
• Good experience of developing and integrating APIs
• Develop high-quality software design and architecture
• Review and debug code
• Find and address performance issues
• Proficient understanding of Git

As an Architect you are responsible for research, design, test, implement, and maintain Android applications
to meet client needs. You are expected to be Subject Matter Experts on Android application architecture.
You are also expected to demonstrate value to the organization by mentoring other team members as they
learn and grow, take ownership and responsibility not only for your deliverables, but for the entire
application and its use, and to find a balance between achieving software excellence and delivering working
code.
Roles and Responsibilities
o Involved with all phases of mobile app development from initial concepts, through design, development,
testing and deployment
o You will help guide multiple Agile teams with open communication channels, regular releases, and a
focus on continuous improvement.
o Guide and mentor a team of Android developers and work closely with Quality Engineers
o Establish best practices and processes that ensure quality within the team
o Champion our best practices and mentor team on use and results of these best practices
o Responsibility for product both pre and post launch to ensure application is meeting customer needs
and achieving continued revenue goals
o Architect, Lead, implement and review new features for android phones and tablets.
o Interactive communication of designs and other development topics to Leadership, Product Owners,
Scrum Master and other Agile Team members.
o Lead code reviews to ensure code quality and shared knowledge.
o Research and analyze the existing code base to identify issues and improve application performance and
maintenance.
o Take ownership and sense of responsibility of all deliverables.
o Work within SCRUM agile process with other stakeholders (Product Owners, XD design, Quality
Engineers) as well as across organization to balance creative objectives with business needs and
technical requirements
Looking for experienced senior Android and iOS mobile architect / developers to join an established team working on a Tier 1 personal cloud platform with 20M+ subscribers.   Candidates will be joining at an ideal time as the program undertakes a technology refresh in migrating toward progressive web application technology.  Candidates will have the opportunity to be hands on while also leading design activities and implementing programs to improve quality and productivity.    Will have a direct channel to the product leadership team for support of transformation initiatives.

ho we have in mind:
• 10+ years of experience in developing native Android application(s). Kotlin is a must.
• Understanding of Hybrid application development is a plus.
• Solid understanding of the full mobile development life cycle.
• Expert in multi-threading concepts to create highly responsive data intensive applications
• Experience leading large development teams in active Lead/Architect role
• Experience architecting mobile applications main focus on Android apps.
• Expert on Android OS, Android UI design principles, Android architectural components, Android
design patterns (MVP, MVVM), best practices and a desire to learn and apply new technologies.
• Ability to design for scalability and resilience
• Strong application process flow and problem-solving techniques
• Experience with RESTful web services using XML/JSON data formats
• Strong focus on refactoring and code quality
• Understanding of software configuration management and release management
• Expert in creating design and maintain architecture documentation, class diagrams, technical flow
documents etc
• High levels of software engineering literacy and communication skills
• Professional demeanor who works easily with leadership, product owners, engineers and other
departments both internally and externally