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The responsibilities of the Desktop Support Engineer include building, maintaining, and resolving issues within the continually evolving IT infrastructure. This engineer plays a crucial role in providing computer support, which is essential for maintaining the seamless and efficient operation of the IT infrastructure.
1. Technical Support
2. Problem Diagnosis and Resolution
3. Maintenance and Repair
4. Documentation and Record Keeping
5 Security Compliance
6. Network Support:
The server engineer role
The main role of the server engineer is to establish and maintain server and desktop infrastructure to ensure the access of mission-critical applications in an organization. Those in this role commonly troubleshoot issues that appear at the server and PC levels.
Qualifications: BCA/MCA, B.E/M.E, B.Sc/M.Sc (IT)
Roles & Responsibilities:
- To Look after Troubleshooting, Desktop, Laptop and workstation.
- To Handle Troubleshooting, LAN & WAN Networks.
- Handling of Microsoft Office Suite.
- Client-server, Peer-to-Peer logical networking with Windows 7 & 10 related work.
- IT Infrastructure Components. (Servers, Networking Products, Firewalls, Exchange)
- Configuration/Maintenance of Domain, Web Server & Firewall, and Anti-Virus Server.
- Configuration/Maintenance of CCTV, Access Control System.
Position: Lead Gen / Telemarketing Executive
Exp: 0.6 - 3 years.
Identifies prospects by generating leads
Calls prospective customers
Influences customers to buy services and products by following a prepared sales talk to give service and product information a
Completes orders by recording names, addresses, and purchases; referring orders for filling.
Secures information by completing database backups.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Able to communicate with international clients without any communication hindrances.
- Own client on-boarding process including software installation, hardware configuration, client specific customization, and testing.
- Provide support in troubleshooting and solving technical errors to all our clients at various locations.
- Able to work independently and in a team and should have a can-do attitude.
Any US accent certification.
Excellent verbal/written english communication skills. (US accent preferred)
- Familiarity with computer technology specially in Windows OS.
- Provide L1 support including desktops, laptops and printers and other IT related accessories
- Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
- Raise ticket within supplied ticketing system and update and close with end user confirmation
- Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
- Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
- Install, configure and troubleshoot various PC Hardware Components
- Configure and troubleshoot of LAN and Wi-Fi setup
- Install and troubleshoot Printer, Scanner and Projector
About you:
• 1-2 years of experience as a Desktop Engineer from any industry
• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
• Strong experience in Anti-Virus software installation and Management
• Good experience in configuration and troubleshooting of Network Devices
• Basic knowledge of Server administration and Server hardware
• Good working knowledge on MS-Office
• Good communication and problem-solving skill
• Any bachelor’s degree with IT background would be a plus
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
- Troubleshooting Network and Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices
What you need to have:
- Graduate with diploma in Computer Hardware and Networking having 2 years of working experience in the required field
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience, and detailed obsession to maintain call logs.
- Should understand the Digital Learning Products landscape, and partner ecosystem.
- Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
- Understanding Operating Systems like Windows 7,8,10 and macOS.
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