Job Summary:
A Desktop Support Engineer is responsible for providing IT support, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop and laptop systems in an organization.
Key Responsibilities:
* Install, configure, and maintain Windows, macOS, and Linux operating systems.
* Troubleshoot hardware and software issues on desktops, laptops, and peripherals.
* Provide technical support for printers, scanners, and other office equipment.
* Assist users with network connectivity issues (Wi-Fi, LAN, VPN).
* Manage user accounts, passwords, and security settings in Active Directory.
* Respond to and resolve IT support tickets efficiently.
* Perform system updates, patches, and security checks.
* Train employees on basic IT troubleshooting and best practices.
Skills & Qualifications:
* Education: Diploma/Bachelor’s in IT, Computer Science, or related field.
* Experience: Minimum 1+ year in IT support or desktop engineering.
* Technical Skills: OS troubleshooting, hardware repairs, networking basics, and software installations.
* Soft Skills: Strong problem-solving, communication, and customer service skills.
Work Environment:
* Typically an on-site role in offices, IT firms, or support centers.
* May require shift-based work or on-call support.
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