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Desktop Support Engineer
Desktop Support Engineer
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Desktop Support Engineer

zeeshan shek's profile picture
Posted by zeeshan shek
1 - 2 yrs
₹1200000L - ₹1300000L / yr
Jalandhar
Skills
IT Solutioning
Hardware troubleshooting
Hardware
Hardware installation
Hardware technician
IT operations
IT security
Desktop
Remote Desktop Services

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain operating systems and software applications.
  • Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
  • Respond to technical support tickets via phone, email, or in person.
  • Set up user accounts, permissions, and passwords in accordance with company policies.
  • Ensure data backup and recovery processes are in place.
  • Maintain asset records and update inventory logs.
  • Coordinate with vendors for hardware replacements or repairs.
  • Provide support during software and hardware upgrades.
  • Document technical issues and resolutions in the support ticketing system.

Required Skills:

  • Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
  • Familiarity with remote desktop tools and help desk software.
  • Basic understanding of Active Directory and system security.
  • Good problem-solving and communication skills.
  • Ability to work independently and under pressure.

Educational Qualification:

  • Diploma / Graduate in IT, Computer Science, or related field.
  • Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

  • 0–2 years of experience in desktop or IT support.
  • Experience in handling onsite and remote support for users.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About care infotech

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

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Press:  https://www.foghorn.io/press-room/">https://www.foghorn.io/press-room/

Awards: https://www.foghorn.io/awards-and-recognition/">https://www.foghorn.io/awards-and-recognition/

  • 2019 Edge Computing Company of the Year – Compass Intelligence
  • 2019 Internet of Things 50: 10 Coolest Industrial IoT Companies – CRN
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  • 2018 Winner in Artificial Intelligence and Machine Learning – Globe Awards
  • 2018 Ten Edge Computing Vendors to Watch – ZDNet & 451 Research
  • 2018 The 10 Most Innovative AI Solution Providers – Insights Success
  • 2018 The AI 100 – CB Insights
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  • 2017 20 Most Promising AI Service Providers – CIO Review

Our Series A round was for $15 million.  Our Series B round was for $30 million October 2017.  Investors include: Saudi Aramco Energy Ventures, Intel Capital, GE, Dell, Bosch, Honeywell and The Hive.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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