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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

JOB DETAILS:

* Job Title: Associate III - Azure Data Engineer 

* Industry: Global digital transformation solutions provide

* Salary: Best in Industry

* Experience: 4 -6 years

* Location: Trivandrum, Kochi

Job Description: Azure Data Engineer (4–6 Years Experience)

Job Type: Full-time 

Locations: Kochi, Trivandrum

Must-Have Skills

Azure & Data Engineering

• Azure Data Factory (ADF)
• Azure Databricks (PySpark)
• Azure Synapse Analytics
• Azure Data Lake Storage Gen2
• Azure SQL Database

Programming & Querying

• Python (PySpark)
• SQL / Spark SQL

Data Modelling

• Star & Snowflake schema
• Dimensional modelling

Source Systems

• SQL Server
• Oracle
• SAP
• REST APIs
• Flat files (CSV, JSON, XML)

CI/CD & Version Control

• Git
• Azure DevOps / GitHub Actions

Monitoring & Scheduling

• ADF triggers
• Databricks jobs
• Log Analytics

Security

• Managed Identity
• Azure Key Vault
• Azure RBAC / Access Control

Soft Skills

• Strong analytical & problem-solving skills
• Good communication and collaboration
• Ability to work in Agile/Scrum environments
• Self-driven and proactive

Good-to-Have Skills

• Power BI basics
• Delta Live Tables
• Synapse Pipelines
• Real-time processing (Event Hub / Stream Analytics)
• Infrastructure as Code (Terraform / ARM templates)
• Data governance tools like Azure Purview
• Azure Data Engineer Associate (DP-203) certification

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Skills: Azure Data Factory, Azure Databricks, Azure Synapse, Azure Data Lake Storage

Must-Haves

Azure Data Factory (4-6 years), Azure Databricks/PySpark (4-6 years), Azure Synapse Analytics (4-6 years), SQL/Spark SQL (4-6 years), Git/Azure DevOps (4-6 years)

Skills: Azure, Azure data factory, Python, Pyspark, Sql, Rest Api, Azure Devops

Relevant 4 - 6 Years

python is mandatory

******

Notice period - 0 to 15 days only (Feb joiners’ profiles only)

Location: Kochi

F2F Interview 7th Feb

Required Skills and Qualifications Technical Expertise

• Proficiency in enterprise architecture frameworks (e.g., TOGAF, Zachman) and modelling tools.

• In-depth knowledge of cloud computing, distributed systems, data management, application development, and network architecture.

• Familiarity with programming languages and development methodologies. Business Acumen

• Strong analytical skills to translate business needs into technical solutions.

• Comprehensive understanding of business processes and technology optimization opportunities.

• Excellent communication and presentation skills to explain technical concepts to diverse stakeholders. Leadership and Collaboration

• Demonstrated ability to lead cross-functional teams and influence decisions across the organization.

• Strong collaboration skills to engage with various stakeholders effectively.

Experience

• Proven experience as an Enterprise Architect in a complex IT environment, preferably within IT services.

• A successful track record in designing and implementing enterprise-wide IT solutions.

• Experience managing large-scale technology transformations and migration projects. Domain Expertise

• We are seeking an Enterprise Architect with proven exposure to the BFSI (Banking, Financial Services, and Insurance) domain. Candidates with experience in Retail and Healthcare domains are also preferred.

Preferred Qualifications

• Certification in enterprise architecture frameworks such as TOGAF or Zachman.

• Knowledge of DevOps practices and tools.

• Experience with modern technology stacks and microservices-based architectures. 

·      A thoroughly experienced OMS resource with preference to Blue Yonder OMS and good exposure in building custom microservices as extension points to OMS possessing good cloud knowledge.

·      Extensive backend development knowledge with core Java/J2EE and Microservice based event driven architecture with a cloud based architecture (preferably AWS)

·      Should be cognizant of key integrations undertaken in eCommerce and associated downstream subsystems which should include but not limited to different Search frameworks, Payment gateways, Product Lifecycle Management Systems, Loyalty platforms, Recommendation engines, Promotion frameworks etc.

·      Recommend someone having a good knowledge of integrations with downstream eCommerce systems like OMS, Store Systems, ERP etc.

·      Any additional knowledge on OMS and Store domains will be additional advantage.

·      Experience in Service Oriented Architecture - Developing/securely exposing/consuming Web Services – RESTful and integrating headless applications.

·      Should be able to understand system end-end, maintain application and troubleshoot issues.

·      Good understanding of Data Structures and Entity models.

·      Should have understanding of building, deploying and maintaining server based as well as serverless applications on cloud, preferably AWS.

·      Expertise in integrating synchronously and asynchronously with third party web services.

·      Good to have concrete knowledge of AWS Lambda functions, API Gateway, AWS.

·      CloudWatch, SQS, SNS, Event bridge, Kinesis, Secret Manager, S3 storage, server architectural models etc.

·      Knowledge on any major eCommerce / OMS platforms will have added advantage.

·      Must have a working knowledge of Production Application Support.

·      Good knowledge of Agile methodology, CI/CD pipelines, code repo and branching strategies preferably with GitHub or Bitbucket.

·      Good knowledge of observability tools like NewRelic , DataDog, Graphana, Splunk etc. with knowledge on configuring new reports, proactive alert settings, monitoring KPIs etc.

·      Should have a fairly good understanding of L3 support processes, roles and responsibilities.

·      Should work closely with counterparts in L1/L2 teams to monitor, analyze and expedite issue resolutions, reduce stereoptypes, automate SoPs or find avenues for the same by being proactive.

Should be flexible to work with overlap with some part of onsite (PST) hours as part of various client meetings and hand offs with Alo client leadership team

Job Summary

We are seeking a dedicated and enthusiastic Female Student Advisor to join our team. The candidate will counsel students on overseas education opportunities or domestic study options, guide them through the admission process, and support them in selecting suitable courses and institutions.

Key Responsibilities

• Provide counseling to students regarding study options abroad or within the country.
• Guide students through the application, documentation, and admission processes.
• Maintain updated knowledge of international universities, courses, and visa procedures.
• Handle inquiries through calls, walk-ins, and online platforms.
• Maintain student records and follow up consistently to convert leads into admissions.
• Participate in seminars, events, and promotional activities as required.
• Achieve monthly counseling and conversion targets.

Required Qualifications & Skills

• Minimum 1 year of experience in overseas education counseling or domestic student counseling/sales.
• Strong communication and interpersonal skills.
• Ability to manage time, handle multiple tasks, and meet targets.
• Knowledge of international education systems (for overseas counseling applicants).
• Positive attitude, professional appearance, and strong customer-service mindset.

Salary Structure

• Overseas Student Counselor (1+ year experience):
• ₹25,000 – ₹30,000 per month (based on experience and countries handled)
• Sales Experience- Academic Counselor (1+ year):
• ₹20,000 – ₹25,000 per month (Training will be provided)

Additional incentives may be provided based on performance.

• At least one year experience with PHP or NodeJS.
• Experience with at least one Relational database like MongoDB, MySQL or NoSQL
• Experience with multiple PHP frameworks will be plus(e.g Wordpress, Laravel, Codeigniter,Symfony, cakePHP)
• Proficiency with multiple PHP Frameworks.
• Proficiency designing and building APIs.
• Comfortable in a work environment that requires strong problem-solving skills and independent self-direction coupled with team collaboration and open communication
• Thorough knowledge of Ajax, Javascript, HTML,CSS and other web technologies XHTML and HTML5 coding is desirable.
• Experience in both Linux and Windows environment development. Understanding of RESTful web services.
• Work in a fast-paced, creative atmosphere to develop new ideas that adapt to evolving user needs
• Experience using Git / GitHub. Excellent communication skills      

What we look for:

We have a unique opportunity as we are looking for a Sales Manager at Epixel Solutions. You have the opportunity to build the sales process from the ground up. This position will be responsible for developing a sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. You will work with high-profile customers, evaluate budgets, and determine ways to simplify and improve the sales process.

Your tasks often include assigning sales territories, mentoring members of the sales team, setting quotas, assigning sales training, hiring salespeople, and building sales plans. You will also set goals, identify priorities and eliminate redundant activities to increase sales.

Additional duties could find you traveling to client sites, and attending conferences, conventions, and small workshops representing Epixel Solutions.

This position will report to the Chief Growth officer who heads up the Go To Market (GTM) team.

Responsibilities:

The duties and responsibilities of our ideal Sales Manager include:

• Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.
• Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams' strengths and weaknesses.
• Establishing productive and professional relationships with key personnel in assigned customer accounts.
• Building and promoting healthy, long-lasting customer relations by partnering with them.
• Developing and implementing new sales initiatives, strategies, and programs to capture key demographics.
• Providing daily/weekly/monthly and quarterly reports of field sales success and communicating the Voice of the Customer (VOC) to the reporting manager.

Skills and qualifications:

A successful Sales Manager candidate with Epixel will be the driving force behind our competent sales team and will have a variety of skills and qualifications that include:

• Ability to communicate, inspire and motivate
• Proven ability to drive the sales process from plan to close
• Excellent mentoring, coaching, and people management skills
• Excellent time management skills to maximize their ability to reach goals
• Ability to identify, recruit and hire talented sales reps

Requirements:

Prospective Sales Manager candidates should have a minimum of 5-10 years of experience working in the sales field, preferably in a fast-moving SaaS organization or startup. They should also have a successful and verified track record in leading a sales department to achieve its goals.

The right candidate should be able to identify opportunities in sales and profits and possess knowledge about allocating Sales Representatives to achieve or exceed set sales performance targets. The candidate must be skilled in data analysis and managing customers using customer relationship management (CRM) as this position involves working with a lot of data and prospects.

Familiarity with our tech stack would be a plus (Zoho, Calendly, Google Apps, Redmine)

The Epixel sales team is war-ready to support our international clients and prospects around the clock. Hence, candidates should be flexible working in three different shifts on and off according to business needs.

Ésah Tea is a brand devoted to giving you the ultimate tea experience. We believe that joy and warmth can be shared in many forms but is best when shared with a cup of tea. Our tea is made with absolute care and honesty by the best growers in Assam who believe in only giving the best.

Our tea is the perfect harmony of aesthetics, flavor, complexity, and health. Our mission to give you the best tea experience as a result of the respect we have for the art and craft of tea making and its culture. Directly from the tea gardens of Assam, from the most authentic growers with finesse in the cultivation of tea, our mission is to give you the best experience. We care about our environment and believe in sustainable and ethical extraction and production. Our initiative to switch to plastic-free teabags is a result of adopting sustainability as an ethic.

Ésah Tea recently raised a Pre Series A round from a well-known VC and has some milestones that the company would like to achieve. As it is well known in the eCommerce industry, achieving higher milestones month after month, year after year is a standard. Hence, Ésah Tea is looking to build a core team that can take it towards the next stage of its eCommerce journey. So if you think that you are perfect to work in a Startup, Let's have a chat.

The Job

• Manage paid acquisition channels like Google Ads and Facebook Ads. Analyze the results and optimize individual campaigns.
• Be responsible for the ROI of dozens of campaigns you execute.
• Own, drive, and report on crucial marketing efficiency metrics such as CAC, LTV, and, ROAS
• Understand your target audience and customer behaviors. You create strategies and campaigns, understanding the entire user journey from account creation until purchase.
• Analyze creative data and make recommendations to the Creative designers
• Come up with a hypothesis and test it scientifically to consolidate learnings, thereby increasing the baseline of the team's quality.
• Document findings in a structured way to contribute to the company's global knowledge base

Collaborate with international peers in other geographical markets to keep the highest possible baseline quality in your campaigns.

The Ideal Candidate

• 2-4 years of paid marketing experience, preferably in consumer-facing products
• Fluent in English (Advanced writing and speaking English skills)
• Experience with creative experimentation
• Experience with fast-paced, high growth startups
• Strong analytical and problem-solving skills
• A natural strategist
• Makes fast business decisions that prove to be profitable

Nice to have

• SQL
• Understanding of ad platforms algorithms

Experience with programmatic media (DSP)

Note: Must Be willing to relocate to Guwahati, Assam

Educational Qualifications:

• /MCA /B.Sc.

Software Knowledge Requirements:

• Experience in technologies like PHP (Code Ignitor or Laravel frameworks), Flutter, Java, HTML, CSS, Java Script, Node JS, Python, Rest API, XML/JSON
• Experience in WP CMS framework, Divi Page builder
• Build and Manage Cloud and non-Cloud hosting platforms
• Scheduling Backing up and restoration of Web sites and Domains
• Understanding in Cron job scheduling

Requirements:

• Have experience or self-read knowledge of Agile development methodology
• 1-4 years Website development, CMS framework management and designing
• Development experience on CMS frameworks and worked on Divi page builders and themes, predominantly on WordPress and WooCommerce
• Backend supporting mobile application team for Rest API creations and JSON
• Good in logical reasoning and creative thinking

Responsibilities:

• Prepare project timeline and effort estimations on-demand
• Take ownership of maintaining the delivery timelines of the project team
• Meet delivery timelines and own client communication for the handling projects
• Manage the project people and drive the team with enthusiasm
• Proven track on continuous learning and problem-solving capability and solution finding skill

Daily monitoring of Quantum's processes to ensure file transmissions to and from the system

• Ensure that any Quantum production issues with an emphasis on the modules ( Cash Management, Bank Reconciliation, Foreign Exchange, I/C loans, Money Market, Investments, etc.) are resolved on time
• Actively working with Quantum and internal IT teams to resolve issues with bank files and data transmissions between Quantum and other systems including retrieval of market rates