Tech Support Engineer

• Manage high-volume inbound and outbound customer calls in a timely and professional manner.
• Provide accurate and comprehensive information about our products and services to address customer inquiries effectively.
• Resolve customer issues and complaints by identifying needs, clarifying information, researching problems, and providing efficient solutions.
• Conduct necessary follow-ups with customers to ensure complete resolution and guarantee satisfaction.
• Maintain meticulous records of all customer interactions and transactions within our CRM database.
• Collaborate with team members to meet and exceed daily and weekly performance targets (KPIs) and departmental goals.

Job Title: Chief Manager - Product & Buying (Fashion Retail Brand)

Location: Gurgaon

Experience: 8+ years in Buying, OTB Planning

Qualification: Graduation/ Post Graduation in Fashion Management

Industry: fashion/apparel/retail

Job Purpose:

·         Develop the BU Range plans (bottom up Sales and Buy plan BU wise, Department wise, Range wise by phase). Plan to include margin targets

·         Create Net Margin action plan with clear timelines to deliver the targeted Net Margins at BU and department level with increased Gross Margins, cost savings and COR management.

·         Manage catalogue offering between Retail , Marketplace and Website

Key Deliverables (Essential functions & Responsibilities of the Job):

·         To work with the General Manager B&M to ensure that relevant market risks, opportunities and fashion trends are taken into account for the development of the BU financial plans.

·         To work with designer, sourcing team and UK Buying team to develop product briefs in line with the BU Strategy

·         To create structured ranges for each grade and type of stores that will give the best possible choice to the customer while delivering the required returns per square foot

·         To accurately phase sales, stock, margin and intake plans and projections for the department by week, taking into account new store openings and prevailing market trends.

·         Through pro-active trading to take balanced risks and opportunities that will maximize profitability.

·         Maintain a direct and positive working relationship with other business functions like Trading, Supply chain, retail team.

·         Effective communication and planning between Merchandisers, Marketing and Retail Team to ensure we deliver on Brand promise through the customer experience.

·         Have clear job profiles and accountabilities and objectives for each role in the structure whilst always identifying and implementing opportunities to drive operational efficiency.

·         Set clear objectives for your team around sales, service, standards, people and costs supported with the correct resource, training, budgets and management information and manage performance in line with the M&S performance management process to improve overall capability.

·         Ensuring all 3rd party suppliers have a clear contract in place with a clear service level agreement which adheres to our corporate social responsibility principles. Ensure each contact is measured to ensure value for money and compliance of our terms of business.

·         Promote the M&S brand values and ensure company policy and procedures are followed; including behavior set out in the M&S Code of Ethics and ensure the business complies with all relevant legislation, regulation and good corporate governance strategy.

Mail updated resume with current salary and notice period-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O27 49 743

As a Full-Stack Developer, you will play a crucial role in developing and maintaining our applications. You will be responsible for both front-end and back-end development, ensuring a seamless and efficient user experience. This is an excellent opportunity to grow with our startup and shape the future of our products.

Responsibilities:

- Develop and maintain front-end applications using Flutter.

- Build and manage back-end services and APIs using Python.

- Implement read/write operations in SQL databases.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Ensure the performance, quality, and responsiveness of applications.

- Identify and correct bottlenecks and fix bugs.

- Help maintain code quality, organization, and automatization.

Participate in code reviews and provide constructive feedback

•  Be a team player and strive for the success of the team and the client
• Preparation of Technical Design documents
• Work independently and progress the build of a CEMLI/RICE object from a technical design document
• Capable of working in a fast paced, dynamic, team-oriented environment
• Understanding functional documents of FIN (GL, Fixed Assets, Cash management, AP/AR) and SCM (procurement, Inventory, Order Management).

• Minimum a Bachelor’s degree.
• Oracle Apps Technical with 5+ years of Experience in development, testing and deployment of RICE components and financial modules
• Good Experience on Oracle Forms & Reports, XML / BI Publisher Reporting Tools, Interfaces (outbound /Inbound) and Workflow.
• Must have a strong experience and knowledge of Oracle E-Business Suite
• Must have strong technical experience on PL/SQL, XML Publisher reports, Java, Oracle Applications Framework (OAF)
• Knowledge on ADF
• Must be able to work independently with business users and external users and responsible for design, development, Testing support, production deployment and production support.
• Excellent organization and communication skills

Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.

Work Location: Hyderabad

J.D:

• Minimum 3+ years of professional experience in Angular 2+ and above, React JS and scripting Language.
• Excellence in modern JavaScript, HTML5 and design patterns.
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, React testing library, server side rendering, and Type script.
• Validating user input on the client side and implementing meaningful feedback.
• Skill in designing a modern build process that integrates testing and continuous delivery.
• Hands-on experience with creating configuration, build, and test scripts for continuous integration environments.