Tech Support Engineer

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab

About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.

• Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
• Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
• Ensure process compliance and quality control across teams.
• Implement basic performance metrics (KPIs/SLAs) to track efficiency.
• Support team training to ensure adoption of new processes.
• Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
• Strong skills in process design, documentation, and standardization.
• Good communication and change management abilities.
• Knowledge of tools for workflow and operations management is a plus.

About Company - 

They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.

We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.

We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.

Responsibilities-

1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 

Requirement -

- Strong Experience in Client servicing and customer success

- Required skills - program management, presentation/communication, number crunching.

- Experience - 3-4 years in the digital media industry

- Not looking for folks with experience outside of the digital media industry

- Someone who have worked with solution providers or publishers managing clients

LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out a product that delivers the company’s vision and strategy.

Requirements–

• Experience in creating various types of content such as video scripts, blogs, infographics, guides, website etc.
• Be creative and able to work with subject matter experts to turn ideas into compelling scripts that are shared through video to target our audience i.e. Developers, Product Managers, Designers, and Testers etc.
• Experienced in marketing, digital media, and social media. You are a storyteller, with a passion for sharing and/or creating these stories through video.
• Knowledge of marketing tech like SEO, PPC, keywords optimization, and social media marketing would be a plus.
• Experience with YouTube or any other video marketing would be a solid perk.
• Able to write engaging content for different social media platforms like LinkedIn, Facebook, Twitter etc.
• You’ll lead and create a video that tells our story, promotes our products, and enhances our brand.

Qualifications –

• 2+ years of experience
• Bachelor's degree in Engineering (Computer Science) is Mandatory
• Demonstrable experience in marketing together with the potential and attitude required to learn.
• The person should be a really good communicator & writer.
• Ability to work independently, collaboratively and proved to be a good team player.
• Go getter & self-learning attitude.

• Support and maintain production Cognos web portal to manage the OLAP cube and folders.
• Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
• Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
• Work with relational databases like DB2.
• Develop mappings with XML as target and formatting the target data according to the requirement.
• Work with logical, physical, conceptual, star, snow flake schema data models.
• Extract data from flat files, DB2 and to load the data into the SalesForce database.
• Work with various data sources--relational, flat file (fix width, delimitate) and XML.
• Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
• Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
• Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
• Create functional and technical mapping specifications and documentation for QA team.
• Support implementation and execution of MAPREDUCE programs in a cluster environment.
• Maintain data integrity during extraction, manipulation, processing, analysis and storage.
• Migrate repository objects, services and scripts from development environment to production environment.

Jobs Duties and Responsibilities:

1. LIASNING WITH SALE TEAM FOR ORDER AND VEHICLES.
2. PROVIDING DISPATCH ORDER TO DISPATCH TEAM.
3. SALES INVOICING
4. DISPATCH DETAILS POSTING IN WHATSUP GROUP.
5. LIASNING WITH GODOWN TEAM FOR ORDER AND DISPATCH
6. VAT RECONICILIATION
7. Inter branch transfer (Inventory transfers)
8. Cash Payment Vouchers. Entry in SAP and Excel
9. Cash Requirement
10. Daily reports (Stock, Pending Order, and Seal register)
11. MONTHLY FILES SENT TO HO
12. EXPAT SALARIES PROCESSING
13. MATERIAL RECEIPT RECORDS MAINTENANCE
14. MONTHLY PHYSICAL STOCK COUNTS (FINISHED GOODS, RAW MATERIAL, BYPRODUCTS, CONSUMABLES AND SPARE PARTS) AND REPORTING

Profile - iOS Developer

Exp- 3+ Years

Company Profile:

Saffron Tech Private Limited

Saffron Tech is a result driven digital transformation company in New Jersey (NJ) &

New Delhi. We are known for transforming businesses to digitisation. We are

providing development services and IT solutions to its clients across the globe. Being

in the field of IT for more than 10 years now, the company has successfully executed

over 1500 projects for its clients. Saffron Tech Pvt Ltd is a multi-faceted IT firm

adept at providing Web and Mobile Application Development, IT Offshore Staffing

and Digital Marketing Services.

We are servicing over 500 clients from across the globe. We are a strong 150+

member family at the moment working from state of the art office premises close to

Saket, South Delhi. Our primary operational markets are USA, UK, APAC and

Middle East. To know more about us and our brands please visit

http://www.saffrontech.net/

Role Purpose:-

 iOS App Design and Development

 Detailed Responsibilities description:-

 Analysis of requirements and specifications

 Understanding of standard specification like Bluetooth® LE and other IoT

standards.

 Analysis of project requirements, estimation of effort required for various tasks.

 Design, Development, Enhancement and Maintenance of iOS App

 Software design including architecture and UI design of iOS App in an Agile

environment.

 Development of iOS App in Swift 5 using XCode for iOS platform.

 Write code suitable for concurrent execution / multi-threaded environment.

 Deep debugging / troubleshooting of iOS Apps both in development and

production environments across Swift.

 Profiling and optimization of iOS applications

 Use crash logs / analytics to find issue on customers’ device.

 Use XCode instruments / other tools to profile software, find bottlenecks.

 Optimization of code, use of appropriate data structure and application of proper

algorithms.Must have skills:

 Good Team Player having ability to work independently with minimal

supervision.

 Hands-on programming knowledge of Swift & Objective-C on iOS platform.

 Basic knowledge of Core Bluetooth (BLE)

 Working knowledge of Core Data

 Extensive experience in using various architectures, frameworks and design

patterns in designing/refactoring highly optimized.

 Good knowledge of C, C++ and objective oriented programming.

 Hands-on knowledge of source control tools like GIT.

 Knowledge of creating frameworks and libraries / SDK on iOS platform.

 Experience in debugging and profiling iOS Apps.

 Understanding of Apple Coding, UI Design and API Guidelines.

 Experience of iOS App submission, distribution and review process.

Job Description:

• Have good working knowledge on .Net, Asp.net, C#, MVC, Angular JS, Web (ASP.NET, JQuery, JavaScript), LINQ, HTML, CSS) dot net Core but not mandatory
• Strong MS SQL and ability to write procedure and SQL functions and queries.
• Keen to learn new technologies like Artificial Intelligence, Machine Learning.(Good to have enthu)
• Working exposure to Test, Link, JIRA, GIT, Jenkins, Visual Studio 2015 or later, OOPs concepts, Cloud concepts.
• Should have availability and flexibility to work collaboratively in a team.
• Strong Communication Skills
• Proven Track Record in being able to work independently and in team.
• Should be having experience on NET technologies VB.NET, ASP.NET, C#, ADO.NET, MSSQL, MVC, Web Services, WCF, entity framework WPF, WF and other .NET frameworks, SQL Server

Roles & Responsibilities:

• Expected to spend 80% of the time on hands-on development, design and remaining 20% on guiding on technology and resolving other impediments
• Translate detailed business requirements into optimal databases and solutions.
• Collaborate well with other developers, leads and data implementation specialists to design and create advanced, elegant and efficient products
• Significant knowledge of PL/SQL including tuning, triggers, and stored procedures
• Prepare and package scripts and code across development, test and QA environments
• Participate in change control planning for production deployments (assisting leads)
• Performs requirements gathering and analysis on projects (Participation)
• Addresses any requirements changes, improvements or project deliverable issues

Looking for a self-driven energetic, focused, result oriented DGM- sales for Noida location. The incumbent should have at least 8 years of experience in selling Digital solution to enterprises in digital agency and enterprises. Candidate should have a successful track record of achieving sales targets.

Must have exposure to interaction with senior-level executives and should have excellent communication & relationship management skills.

• Build up a strong understanding of the Sales process both from a product perspective as well as from a market perspective.

• Developing and maintaining a relationship with clients through ensuring effective account management. Ensuring customer retention through building long-term mutually beneficial relationships with clients.

• Actively seek and enable new revenue opportunities for business enhancement.

• Work with new and existing clients to drive business and revenue through product enhancement and product marketing.