Tech Support Engineer

Job Title: AI Analyst

Location: Indore (Work from Office)

Experience: 1–2 Years

Employment Type: Full-Time

About the Role:

We are looking for a proactive and innovative AI Analyst to join our team in Indore. The ideal candidate will have 1–2 years of experience in analyzing business processes (IT or Non-IT) and identifying opportunities to automate and optimize them using AI tools and technologies.

You will collaborate with cross-functional teams — from accounts and HR to eCommerce and operations — to understand workflows, gather requirements, and implement intelligent automation solutions that drive efficiency and accuracy.

Key Responsibilities:

• Analyze existing business processes across different domains (IT, Accounts, eCommerce, HR, etc.) to identify automation opportunities.
• Design and implement automation workflows using AI tools such as ChatGPT, Power Automate, Make (Integromat), Zapier, or other relevant platforms.
• Build and maintain AI-driven dashboards and reports to track performance improvements post-automation.
• Collaborate with stakeholders to gather business requirements and translate them into AI/automation solutions.
• Stay updated with the latest AI trends, tools, and frameworks to propose innovative solutions for process enhancement.
• Document automation workflows, process improvements, and ROI achieved through AI implementations.
• Support teams in adopting AI-based tools and ensure successful change management.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Data Analytics, Information Technology, or related field.
• 1–2 years of relevant experience in process analysis and automation (IT or Non-IT domains).
• Hands-on experience with AI tools and automation platforms (e.g., ChatGPT, Power Automate, Zapier, UiPath, or similar).
• Strong analytical mindset with the ability to understand and optimize workflows.
• Excellent problem-solving, documentation, and communication skills.
• Basic understanding of APIs, data flows, and integration concepts is a plus.
• Exposure to Python, Power BI, or Excel-based automation will be an added advantage.

Why Join Us:

• Opportunity to work on diverse projects across multiple business domains.
• Exposure to cutting-edge AI tools and automation technologies.
• Collaborative work culture and professional growth opportunities.
• Competitive salary package and on-site working environment.

Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

JD

 •  Total IT Experience – 5 to 12 years

•  5+ years of in-depth knowledge in C#, ASP.NET MVC, Web API

•  2+ years of experience in .NET core, EF Core, and Web API core. MVC,

•  2+ years of experience in RESTful HTTP services design

•  2+ years of experience in Javascript, JQuery, Bootstrap, HTML 5, CSS3

•  1+ years of experience in Angular 4/6/8 or REACT JS

•  2+ years of experience with SQL Server, Postgre SQL writing stored  procedures, performance tuning, and identifying deadlocks, transactions, and data locking/blocking scenarios

•  Good communication and unit testing knowledge using NUnit, Xunit etc

•  Working knowledge of Webpack, CLI, and, Agile Scrum framework

•  Good communication and unit testing knowledge.

•  Good to have knowledge in one of the cloud platforms like  AWS/Azure/PCF

•  Familiar with Continuous Integration methodologies and tools, including Jenkins

•  Good to have: Exposure to Microservices, Docker, Kubernetes, and cloud deployment 

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

We are looking for an Android developer responsible for the development and maintenance of the Vyapar android application. Your primary focus will be the development of Android applications. A strong understanding of Core Java and Database is critical for the role.

Responsibilities:

• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Helping the team members and guiding them for the right design and implementation

Skills:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Good knowledge of the SQLite database.