Tech Support Engineer

Job Description – ERP Coordinator (Independent Position)

Position: ERP Coordinator

Experience: 1+ Years

Location: Navi Mumbai

Industry Preference: ERP / Software / IT Services

Job Summary:

We are looking for an experienced and independent ERP Coordinator who can strictly monitor ticketing operations, coordinate between teams and clients, and ensure proper follow-up on every support and development query. The candidate should be confident, straightforward, result-oriented, and capable of handling responsibilities independently without continuous supervision.

Key Responsibilities:

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Monitor daily ERP support and development tickets.

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Ensure every client query is properly logged and ticket generated.

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Verify whether tickets are resolved within committed timelines.

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Follow up with support and development teams for pending issues.

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Track unresolved queries and escalate delays when required.

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Maintain proper coordination between client, support, and development teams.

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Ensure proper communication and status updates are shared with clients.

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Prepare daily/weekly pending ticket reports and management updates.

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Identify gaps in ticket handling and improve process discipline.

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Independently handle critical client coordination and issue management.

Required Skills:

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Strong experience in ERP coordination and ticket management.

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Good understanding of support flow, issue tracking, and escalation process.

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Strong communication and follow-up skills.

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Blunt, confident, and professional personality with strong ownership mindset.

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Ability to handle pressure and maintain strict process control.

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Experience with ticketing systems and ERP software preferred.

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Good reporting and documentation skills.

Candidate Profile:

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Independent decision-making capability.

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Strong work ethics and accountability.

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Ability to manage teams and push for timely closures.

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Professional attitude with excellent coordination skills.

Preferred:

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ERP implementation/support background.

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Experience working with multiple clients and internal technical teams.

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Ready to travel if required for business coordination.

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B.Com Graduate/ Any Gradute.

• Work with the team to configure, code, develop, unit test and deliver software with quality 
• Configure, develop, and unit test software components using Adobe API Mesh and App Builder
• Knowledge to Scrum principles and adapt with agile way of working 
• Good team player and good at execution

Requirements: 

• Must have hands-on experience in following technologies 
• Adobe API Mesh, App Builder 
• 5+ years of experience in building scalable, robust Web or e-commerce applications in OOP PHP
• Strong understanding of API development, microservices, event-driven architecture, and backend integration
• Good communication skills, problem-solving mindset, and ability to work in a fast-paced Agile environment.

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight’s 200+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.

Brief:

We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As a SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.

You’ll contribute to frameworks that enable flexible/scalable customer journeys and tie them with institutional knowledge to help us build the best experiences for students and our partners.

• Responsibilities:Contribute to design discussions and decisions around building scalable and modular architecture
• Build clean, modular and scalable backend services
• Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
• Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
• Contribute to engineering hiring by conducting interviews
• Champion infrastructure as code mindset and encourage automation
• Manage and mentor a small team of junior engineers
• Requirements:At least 4 years experience as an SDE, building large scale services
• Extensive experience in at least one programming language and ability to write maintainable, scalable and unit-testable code
• Strong understanding of software design principles and patterns
• Excellent command over data structures and algorithms
• Passion for solving complex problems
• Good understanding of various database technologies with strong opinions around their use cases
• Experience with performance monitoring and scaling backend services
• Experience with microservices and distributed systems in general
• Experience with team management
• Excellent written and verbal communication skills
• Good to have:Experience working with Node.js, MongoDB and Google Cloud
• Experience in CI/CD and cloud infrastructure management
• Worked on products that addressed an international audience
• Worked on products that scaled to millions of users
• Location: GurgaonAdditional resources:Our team - https://gradright.com/team.html
• Customer testimonials - https://gradright.com/testimonials.html
• GradRight on social media - LinkedIn, Instagram
• People will be eligible for ESOPs only after the 6 months of engagement with Gradright.

DATA SCIENTIST-MACHINE LEARNING                           

GormalOne LLP. Mumbai IN

Job Description

GormalOne is a social impact Agri tech enterprise focused on farmer-centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by the use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energized and competent team that is working on advanced global technologies such as OCR, facial recognition, and AI-led disease prediction amongst others.

GormalOne is looking for a machine learning engineer to join. This collaborative yet dynamic, role is suited for candidates who enjoy the challenge of building, testing, and deploying end-to-end ML pipelines and incorporating ML Ops best practices across different technology stacks supporting a variety of use cases. We seek candidates who are curious not only about furthering their own knowledge of ML Ops best practices through hands-on experience but can simultaneously help uplift the knowledge of their colleagues.

Location: Bangalore

Roles & Responsibilities

• Individual contributor
• Developing and maintaining an end-to-end data science project
• Deploying scalable applications on different platform
• Ability to analyze and enhance the efficiency of existing products

What are we looking for?

• 3 to 5 Years of experience as a Data Scientist
• Skilled in Data Analysis, EDA, Model Building, and Analysis.
• Basic coding skills in Python
• Decent knowledge of Statistics
• Creating pipelines for ETL and ML models.
• Experience in the operationalization of ML models
• Good exposure to Deep Learning, ANN, DNN, CNN, RNN, and LSTM.
• Hands-on experience in Keras, PyTorch or Tensorflow

Basic Qualifications

• Tech/BE in Computer Science or Information Technology
• Certification in AI, ML, or Data Science is preferred.
• Master/Ph.D. in a relevant field is preferred.

Preferred Requirements

• Exp in tools and packages like Tensorflow, MLFlow, Airflow
• Exp in object detection techniques like YOLO
• Exposure to cloud technologies
• Operationalization of ML models
• Good understanding and exposure to MLOps

Kindly note: Salary shall be commensurate with qualifications and experience

Role: Principal Software Engineer

We looking for a passionate Principle Engineer - Analytics to build data products that extract valuable business insights for efficiency and customer experience. This role will require managing, processing and analyzing large amounts of raw information and in scalable databases. This will also involve developing unique data structures and writing algorithms for the entirely new set of products. The candidate will be required to have critical thinking and problem-solving skills. The candidates must be experienced with software development with advanced algorithms and must be able to handle large volume of data. Exposure with statistics and machine learning algorithms is a big plus. The candidate should have some exposure to cloud environment, continuous integration and agile scrum processes.

Responsibilities:

• Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule

• Software Development that creates data driven intelligence in the products which deals with Big Data backends

• Exploratory analysis of the data to be able to come up with efficient data structures and algorithms for given requirements

• The system may or may not involve machine learning models and pipelines but will require advanced algorithm development

• Managing, data in large scale data stores (such as NoSQL DBs, time series DBs, Geospatial DBs etc.)

• Creating metrics and evaluation of algorithm for better accuracy and recall

• Ensuring efficient access and usage of data through the means of indexing, clustering etc.

• Collaborate with engineering and product development teams.

Requirements:

• Master’s or Bachelor’s degree in Engineering in one of these domains - Computer Science, Information Technology, Information Systems, or related field from top-tier school

• OR Master’s degree or higher in Statistics, Mathematics, with hands on background in software development.

• Experience of 8 to 10 year with product development, having done algorithmic work

• 5+ years of experience working with large data sets or do large scale quantitative analysis

• Understanding of SaaS based products and services.

• Strong algorithmic problem-solving skills

• Able to mentor and manage team and take responsibilities of team deadline.

Skill set required:

• In depth Knowledge Python programming languages

• Understanding of software architecture and software design

• Must have fully managed a project with a team

• Having worked with Agile project management practices

• Experience with data processing analytics and visualization tools in Python (such as pandas, matplotlib, Scipy, etc.)

• Strong understanding of SQL and querying to NoSQL database (eg. Mongo, Casandra, Redis

Position Overview

We are seeking a highly skilled React Native Developer with a strong background in the MERN (MongoDB, Express.js, React.js, Node.js) stack to join our dynamic team. The ideal candidate will have a minimum of 2 years of professional experience and a proven track record of developing robust, scalable mobile applications using React Native. This role offers an exciting opportunity to work on innovative projects and significantly contribute to the growth and success of our startup.

Key Responsibilities

●     Develop High-Quality Mobile Applications: Create user-friendly mobile applications using React Native, ensuring high performance and responsiveness.

●     Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and other developers to define, design, and deliver new features.

●     Maintain Clean and Efficient Code: Write clean, maintainable, and efficient code following industry best practices and coding standards.

●     Optimize Application Performance: Enhance application performance for speed and scalability.

●     Participate in Code Reviews: Engage in code reviews, discussions, and knowledge-sharing sessions to improve team output and code quality.

●     Troubleshoot and Debug: Identify and resolve application issues to ensure smooth functionality.

●     Stay Updated with Trends: Keep abreast of emerging technologies and trends in mobile development to incorporate best practices.

Requirements

●     MERN Stack Proficiency: Strong expertise in MongoDB, Express.js, React.js, and Node.js.

●     RESTful APIs and Web Services: Solid understanding and experience in integrating RESTful APIs and web services.

●     Version Control Systems: Proficient with Git for version control.

●     Mobile UI/UX Design Principles: Knowledge of best practices in mobile UI/UX design.

●     Problem-Solving Skills: Excellent analytical and problem-solving abilities.

●     Team and Independent Work: Ability to work both independently and as part of a team in a fast-paced startup environment.

●     Communication and Collaboration: Strong verbal and written communication skills, with the ability to collaborate effectively with team members.

Nice to Have

●     GraphQL: Familiarity with GraphQL for efficient data fetching.

●     Cloud Services: Knowledge of cloud services such as AWS or Firebase.

We are looking for a Backend Developer who has hands-on experience in coding, building technology blocks, help answer choice of certain platform/tech over others, help the team visualise the product with the available resources and assets. 

What you’ll do:

• Design, develop, and test functionality for the latest app design.
• Support the entire application lifecycle (concept, design, test, release, and support).
• Collaborate with cross-functional teams to define, design, and develop new features.
• Take requirements and specs from design to development and be the first line of quality assurance.
• Understand user requirements—these apps have to meet real-world scenarios.
• Support the Supersub Mobile application in its entirety, including working on bug fixes and improving application performance, reliability and stability.
• Continuously discover, evaluate, and implement new technologies to maximise development efficiency.

What you bring:

• 3+ years of experience in building Java, Node JS applications. 
• Experience in Building Robust REST APIs Using MEAN or MERN Stack. 
• Good programming skills, with the ability to Perform UI testing, Debugging Taking the ownership of the complete lifecycle of a product. 
• Solid experience with Unit Testing. 
• In-depth understanding of the entire web development process (design, development, and deployment) 
• Experience with deploying the code in AWS or AZURE is a plus. 
• Ability to write clean code and document the same to develop functional APIs and Admin Panel. 

Proven work experience in building a product is a plus. And the candidate must have an Engineering CS background. 

• Experience in at least one of the frameworks   YII / Codeigniter
• Experience in Laravel(Mandatory)
• Good experience in JS, JQuery, AJAX, Angular JS
• Good experience in Html, CSS, Responsive Design.
• Ability to write and consume web services and REST services.
• Knowledge on Developing APIs for Mobile Applications
• Should have excellent communication skill and technical skill
• Extensive OOD (Object-oriented design) / OOP (Object-oriented programming) experience.
• Good knowledge of relational databases (MySQL), version control tools and of developing web services
• Should have good understanding skill and ability to work independently or within a team and lead a team.
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Knowledge of and experience applying design patterns andimplementing industry best practices required.

Good to Have Skills:

• Knowledge on Server Maintenance
• Knowledge on Amazon AWS

• If you fit the above criteria, send your latest resume along with following information duly filled to us immed at appleinformatics(at)yahoo.com   

  1. Total Experience:
  2. Relevant Experience:
  3. Current Job location:
  4. Notice Period:
  5. Reason for change:
  6. Current CTC:
  7. Expected CTC:

           Can join earliest by: