Tech Support Engineer

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Company Overview 

At Boolment Software Development Pvt. Ltd. (BSDPL), we are a dynamic and rapidly growing IT organization committed to creating a positive, collaborative, and high-performing workplace. Our focus is on empowering people, driving innovation, and building a strong company culture where every employee can thrive and grow. 

With a strong foundation in technology, software solutions, and digital transformation, we believe that our employees are the key to our success. Join us to be part of an organization where people and performance go hand in hand. 

Location: Gurgaon 

Position: HR Executive 

Department: Human Resource 

Location: Gurgaon 

Reports To: Manager 

Employment Type: Full-Time (On-site) 

Work Hours: 9:30 AM – 6:30 PM (Monday to Saturday) 

Salary Range: ₹3,00,000 – ₹5,00,000 per annum 

Job Purpose 

The HR Executive will play a crucial role in managing the day-to-day HR operations, supporting recruitment and onboarding, employee engagement, payroll assistance, and compliance. The position aims to ensure smooth HR functioning and contribute to a motivated, efficient, and productive workforce. 

Key Responsibilities 

Recruitment & Onboarding 

• Post job openings, screen resumes, and coordinate interviews with hiring managers. 
• Conduct initial rounds of interviews and facilitate the offer and onboarding process. 
• Prepare offer letters, maintain recruitment trackers, and conduct induction/orientation sessions. 

Employee Relations & Engagement 

• Act as the first point of contact for employee queries regarding HR policies, payroll, and benefits. 
• Foster a positive and inclusive work culture by addressing grievances and supporting conflict resolution. 
• Plan and execute engagement activities, events, and recognition programs to boost employee morale. 

Performance Management 

• Assist in implementing performance management systems, including goal setting and appraisal cycles. 
• Support team leads in tracking performance metrics and identifying training needs. 

Payroll & Compliance 

• Coordinate payroll activities including attendance, leaves, and salary inputs. 
• Maintain accurate employee data and ensure statutory compliance (PF, ESI, Gratuity, etc.). 
• Liaise with finance for timely salary disbursement and record-keeping. 

Documentation & HR Operations 

• Maintain employee files, HR databases, and MIS reports. 
• Draft HR letters (offer, increment, confirmation, experience, etc.). 
• Support audits, compliance checks, and implementation of HR policies. 

Qualifications & Experience 

• Education: Master’s degree in Human Resources, Business Administration, or a related field. 
• Experience: 2–4 years of experience in HR operations, recruitment, or generalist profile. 

Skills & Competencies 

Must-Have Skills 

• Knowledge of HR principles, practices, and employment laws. 
• Excellent communication, interpersonal, and organizational abilities. 
• Proficiency in MS Office (Word, Excel, PowerPoint) and HRMS tools. 
• Attention to detail and ability to manage multiple priorities effectively. 
• High degree of confidentiality and integrity. 

Good-to-Have Skills 

• Certification in HRBP, Payroll, or related HR modules. 
• Experience in HR analytics, talent engagement, or performance management systems. 
• Understanding of IT industry dynamics and culture. 

Preferred Candidate Profile 

• Experience in IT, Software Development, or Service-based industries preferred. 
• Immediate joiners or candidates with ≤30 days notice period will be prioritized. 
• Open to all genders – we are an equal opportunity employer. 

Employee Perks & Growth Opportunities 

• Mentorship from experienced HR leaders. 
• Cross-functional exposure and collaborative work culture. 
• Opportunity to lead engagement initiatives and HR innovation projects. 
• Access to training programs, workshops, and certifications. 

Compensation & Benefits 

• CTC: ₹3.0 – ₹5.0 LPA (based on experience and performance) 
• Benefits: 
• Health insurance & statutory benefits (PF, ESI, Gratuity) 
• Paid leaves & holiday policy 
• Performance bonuses and annual appraisal 
• Rewards & recognition programs 

Application Details 

Tentative Joining: Immediate or within 15 days of offer 

Application Deadline: Open until position is filled 

What you will be doing

• Build and ship features in our Node.js (and now migrating to TypeScript) codebase that directly impact user experience and help move the top and bottom line of the business.
• Collaborate closely with our product, design and data team to build innovative features to deliver a world class product to our customers. At STAGE, product managers don’t “tell” what to build. In fact, we all collaborate on how to solve a problem for our customers and the business. Engineering plays a big part in it.
• Design scalable platforms that empower our product and marketing teams to rapidly experiment.
• Own the quality of our products by writing automated tests, reviewing code, making systems observable and resilient to failures.
• Drive code quality and pay down architectural debt by continuous analysis of our codebases and systems, and continuous refactoring.
• Architect our systems for faster iterations, releasability, scalability and high availability using practices like Domain Driven Design, Event Driven Architecture, Cloud Native Architecture and Observability.
• Set the engineering culture with the rest of the team by defining how we should work as a team, set standards for quality, and improve the speed of engineering execution.

The role could be ideal for you if you

• Experience of 4-6 years of working in backend engineering with at least 2 years of production experience in TypeScript, Express.js (or another popular framework like Nest.js) and MongoDB (or any popular database like MySQL, PostgreSQL, DynamoDB, etc.).
• Well versed with one or more architectures and design patterns such as MVC, Domain Driven Design, CQRS, Event Driven Architecture, Cloud Native Architecture, etc.
• Experienced in writing automated tests (especially integration tests) and Continuous Integration. At STAGE, engineers own quality and hence, writing automated tests is crucial to the role.
• Experience with managing production infrastructure using technologies like public cloud providers (AWS, GCP, Azure, etc.). Bonus: if you have experience in using Kubernetes.
• Experience in observability techniques like code instrumentation for metrics, tracing and logging.
• Care deeply about code quality, code reviews, software architecture (think about Object Oriented Programming, Clean Code, etc.), scalability and reliability. Bonus: if you have experience in this from your past roles.
• Understand the importance of shipping fast in a startup environment and constantly try to find ingenious ways to achieve the same.
• Collaborate well with everyone on the team. We communicate a lot and don’t hesitate to get quick feedback from other members on the team sooner than later.
• Can take ownership of goals and deliver them with high accountability.

Job description- Information Security(Financial)

Roles and Responsibilities

HTC Global Security Delivery Centre will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills

Work profile of individual

• As part of the companyC Global cyber security consulting team, individual’s primary role would be to be a part of ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS, Cyber Security, SOX ITGC on customer engagements
• Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
• Will be an active participant in internal / third party system security reviews and audits on customer engagements.
• Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
• Will be able to manage document tracking and updating - policies, processes, procedures, templates etc.
• Will assist in developing proposals by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.

Team work

• Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
• Individual would predominately work with off-shore engagement teams and relevant HTC Territory teams on presale and cyber security delivery.
• Communication, written and verbal, with these teams would be expected.
• Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
• Team members would be required to handle multiple tasks at the same time.
• Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.

Desired Candidate Profile

• Bachelors
• Certifications (ISO 27001/ ISO 31000/ or equivalent and other relevant qualification/certification
• Experience : 3-5 years
  
  

Knowledge Required:

• Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
• Understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
• Sound knowledge of Internal financial Controls and Compliance. Must be able to recommend controls around people, process, and technology.
• Sound knowledge of General Leger / Balance Sheet / Journal Entry / Budgeting / Financial fraud
• Sound knowledge on business controls and process controls. Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
• Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
• Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
• Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.

Additional Responsibilities:

• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge on software configuration management systems and license Management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management

• Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimize it
• Has good experience in building Android applications
• Experience with the flutter ecosystem is a great plus.
• Who likes to think in terms of software and data architecture before opening Android studio.
• Comfortable with managing development and deployment of applications.
• Open and more importantly excited about learning the new technologies.

Roles and responsibilities

• Participate and contribute to the design and development of the core components of the company service.
• Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment.
• Implement testing frameworks and disciplines as part of every feature development.
• Own performance of the app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in the lowest TAT possible.
• Advocate good engineering has the highest priority with the only exception of value delivered to the end-user.