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We are looking for a skilled and detail-oriented Laptop Technician to join our team. In this role, you will be responsible for diagnosing, repairing, assembling, and maintaining laptops, desktops, and related hardware peripherals. The ideal candidate has strong hands-on technical abilities, excellent hardware troubleshooting skills, and a commitment to delivering high-quality service.

Key Responsibilities

• Hardware Diagnosis & Repair: Diagnose electronic and hardware faults, repair chip-level/board-level issues, and replace faulty components (motherboards, displays, keyboards, hinges, RAM, storage drives, and batteries).
• System Assembly & Configuration: Disassemble and reassemble laptops/desktops efficiently. Perform hardware upgrades and component replacements.
• Software & OS Setup: Install and configure operating systems (Windows, macOS, Linux), system drivers, essential software, and anti-virus applications.
• Testing & Quality Checks: Conduct thorough post-repair quality control (QC) testing to ensure hardware stability, performance, and functionality before returning devices to clients or inventory.
• Basic Network & Peripheral Support: Troubleshoot basic connectivity (Wi-Fi, LAN) and assist with peripheral setups (printers, external displays).
• Documentation & Inventory: Maintain accurate logs of repair work, parts used, and technical notes. Help monitor hardware inventory and stock levels.

Requirements & Skills

• Technical Knowledge: Strong understanding of laptop architecture, internal hardware components, micro-soldering, and electronics basics.
• Troubleshooting: Ability to systematically identify hardware vs. software failures under pressure.
• Experience: 2–5 years of hands-on experience in laptop repair, hardware assembly, and diagnostics.
• Certifications (Preferred): CompTIA A+, ITI in Electronics, Diploma in Hardware & Networking, or equivalent technical certifications.
• Soft Skills: Good time management, high attention to detail, and solid communication skills.

Job Details

• Role Type: Full-time
• Category: Tech Support / Hardware Support
• Experience Range: 2 – 5 Years

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

Able to communicate with international clients without any communication hindrances.

- Own client on-boarding process including software installation, hardware configuration, client specific customization, and testing.

- Provide support in troubleshooting and solving technical errors to all our clients at various locations.

- Able to work independently and in a team and should have a can-do attitude.
Any US accent certification.

Excellent verbal/written english communication skills. (US accent preferred)

- Familiarity with computer technology specially in Windows OS.