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Service Engineer
Top Rung Edtech Company
Service Engineer
Top Rung Edtech Company's logo

Service Engineer

at Top Rung Edtech Company

Agency job
via Unnati
2 - 3 yrs
₹3L - ₹4L / yr
Guwahati
Skills
Software installation
Hardware installation
IT service management
Service operations
Access control
Privacy
Troubleshooting

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.

 

Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
 
As a Service Engineer, you will work with the engineering team to set Up the System using Remote Desktop Connections like AnyDesk, TeamViewer, etc
 
What you will do:
  • Troubleshooting Network and Internet Issues for Clients.
  • Fixing Software and Drivers on Client Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices

 

 

What you need to have:

  • Graduate with diploma in Computer Hardware and Networking having 2 years of working experience in the required field
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience, and detailed obsession to maintain call logs.
  • Should understand the Digital Learning Products landscape, and partner ecosystem.
  • Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
  • Understanding Operating Systems like Windows 7,8,10 and macOS.
Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Full Stack Developer - Averlon
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