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Site Reliability Engineer 2 (SRE 2)
Site Reliability Engineer 2 (SRE 2)
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Site Reliability Engineer 2 (SRE 2)

Bhawna Attri's profile picture
Posted by Bhawna Attri
2 - 4 yrs
₹5L - ₹7L / yr
Gurugram
Skills
Linux/Unix
skill iconDocker
skill iconJenkins
skill icongrafana
Terraform
cicd
skill iconPython
skill iconGit
skill iconGitHub

Site Reliability Engineer 2 (SRE 2)

Overview:

As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments.

 

Key Responsibilities:

1. Infrastructure Reliability and Technical Leadership

· Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement.

· Lead efforts in improving infrastructure observability using tools like Prometheus, Alertmanager, Grafana, and other telemetry systems.

· Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers.

2. Team Oversight and Performance Management

· Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards.

· Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols.

· Mentor and train junior team members to enhance their technical skills and operational understanding.

· Conduct regular feedback sessions and contribute to performance evaluations.

3. Shift Management and 24/7 Coverage

· Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage.

· Monitor shift adherence, workload distribution, and overall team health.

· Ensure proper handovers between shifts with complete documentation and context sharing.

4. ITSM Process and Compliance

· Own and enforce ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Fulfillment.

· Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA.

· Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams.

5. Incident and Problem Management

· Lead major incident investigations and coordinate response efforts across teams.

· Oversee root cause analysis and implementation of long-term fixes for recurring issues.

· Maintain detailed incident logs and postmortem reports for high-priority incidents.

6. Change and Maintenance Oversight

· Review and approve change requests initiated by SRE 1 or other team members.

· Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability.

· Track and analyze impact of changes to continuously improve reliability metrics.

7. Reporting and Stakeholder Communication

· Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning.

· Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals.

· Provide updates to leadership on key incidents, system health, and team productivity.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Knowmax

Founded :
2019
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you. To learn more about us, visit Knowmax.ai or contact [email protected] for any queries.
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