Amazon Web Services (AWS)Job Description for Associate Database Engineer
Job Title: Associate Database Engineer
Company: Mydbops
About us:
As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty.
Role Overview:
We are seeking an enthusiastic and skilled Associate Database Engineer to join our growing team. This role focuses on cloud-based MySQL solutions and requires hands-on experience in managing, securing, and optimising relational databases in leading cloud platforms such as AWS and Google Cloud.
The ideal candidate will have a passion for automation, cost optimisation, and cloud-native database best practices.
Key Responsibilities:
- Manage and optimise MySQL databases in cloud environments, including AWS RDS for MySQL, Amazon Aurora, and Google Cloud SQL for MySQL.
- Implement and enhance security measures for cloud database services (DBaaS), including encryption, IAM integration, and network controls.
- Execute cloud operations efficiently using AWS CLI and other automation tools.
- Design and implement cloud backup solutions, ensuring reliability, compliance, and recovery readiness.
- Lead and support database migrations and cutover activities with minimal downtime
- Apply best practices in cost optimisation across various cloud MySQL services, balancing performance and budget.
- Proactively identify opportunities for automation in routine cloud database tasks and processes.
- Demonstrate innovative thinking with a continuous improvement mindset for database operations and cloud solutions.
- Management of Cloud infrastructure using Terraform.
Required Skills:
- Solid knowledge of MySQL on AWS and GCP cloud platforms
- Understanding of cloud DBaaS security enhancements (e.g., encryption at rest/in transit, IAM, VPC peering)
- Proficiency with AWS CLI for managing database resources and services
- Experience in cloud backup strategies and disaster recovery planning
- Hands-on experience with migration and cutover techniques in cloud databases (ex: Blue green deployment, DMS)
- Familiarity with cost optimisation approaches for cloud-based MySQL deployments
- Strong inclination towards automation and scripting in cloud environments
- Creative problem-solver with a focus on innovation and operational efficiency
Preferred Qualifications:
- AWS Certification (e.g., AWS Certified Database – Speciality) is a strong plus
- Exposure to additional cloud platforms like Azure Database for MySQL is an advantage
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- Collaborative and inclusive work environment.
Job Details:
- Work time: General shift
- Mode of Employment - Work From Home
- Experience - 1 to 2 years
Shubham Vishwakarma
Full Stack Developer - Averlon
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ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
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- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon