Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

If you are a talented and driven person with experience in the domain of Natural Language Processing/ Spoken Language Understanding and want to join a high-impact team at the core of Observe.AI's mission, then this role is for you!

This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems.

If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you’ll love the job!

What you will get to do:

Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI’s product offerings, in a fast-paced startup environment.
Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies.
Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product.
Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale
Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.
Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform.
Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.

What we are looking for:

Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP.
5+ years of industry experience in building large-scale NLP systems.
Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications.
Good understanding of recent trends in NLP around transformers, language models, text classification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc.
Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production.
Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development
Excellent communication, collaboration skills, and presentation skills.
Experience with Spoken Language Understanding is a plus
Published papers in top NLP conferences or workshops are a plus
Relevant open-source contributions are a plus

About the ML Team

We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI’s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well :-)

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

About Us

The Opportunity

If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you’ll love the job!

What you will get to do:

Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI’s product offerings, in a fast-paced startup environment.
Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies.
Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product.
Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale
Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.
Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform.
Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.

What we are looking for:

Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP.
5+ years of industry experience in building large-scale NLP systems.
Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications.
Good understanding of recent trends in NLP around transformers, language models, text classification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc.
Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production.
Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development
Excellent communication, collaboration skills, and presentation skills.
Experience with Spoken Language Understanding is a plus
Published papers in top NLP conferences or workshops are a plus
Relevant open-source contributions are a plus

About the ML Team

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About ObserveAI

Founded :

2017

Type :

Product

Size :

100-500

Stage :

Raised funding

About

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.

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Drive innovation through rapid prototyping and iterative development

Qualifications

Passionate about developing amazing user experiences
Strong proficiency with JavaScript (Object Oriented)
At least 1 year of experience working in MEAN or MERN stack - i.e. React/Angular and Nodejs
Deep knowledge of Frontend Application practices and commonly used modules based on extensive work experience along with Node.js applications on top of RESTful APIs
Experience with web frontend technologies such as HTML5, CSS3, Bootstrap
Proficient understanding of code versioning tools, such as Git is a plus
Knowledge Experience in building ionic/hybrid apps is a huge positive

We are looking for a full-stack Javascript developer mainly with Javascript Frameworks (React, Angular) and NodeJS skillset.

As a Frontend JS Developer, you will be required to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance.

Responsibilities

Participate in the full development life cycle, including implementing design, coding, testing and production release
Your main duties will include creating modules and components in React and coupling them together into a functional app.
Understanding the nature of asynchronous programming and its quirks and workarounds
Integration of multiple data sources and databases into one system
Creating database schemas that represent and support business processes
Drive innovation through rapid prototyping and iterative development

Qualifications

Passionate about developing amazing user experiences
Strong proficiency with JavaScript (Object Oriented)
At least 1 year of experience working in MEAN or MERN stack - i.e. React/Angular and Nodejs
Deep knowledge of Frontend Application practices and commonly used modules based on extensive work experience along with Node.js applications on top of RESTful APIs
Experience with web frontend technologies such as HTML5, CSS3, Bootstrap
Proficient understanding of code versioning tools, such as Git is a plus
Knowledge Experience in building ionic/hybrid apps is a huge positive

Practice Lead – Quality Engineering

at Keka

1 video

9 recruiters

Posted by Ravi Krishna

Hyderabad

8 - 15 yrs

₹16L - ₹30L / yr

Software Testing (QA)

Test Automation (QA)

Architecture

Software Development

Project Management

+1 more

Practice Lead – Quality Engineering Quality Engineering is an emerging practice at Technovert and we are seeking for Leader roles who can rapidly grow this practice. As a practice lead, you will deliver consulting and strategy services to clients that are looking to establish better software engineering and quality engineering practices. You will be leading teams of QE/testing personnel performing both functional and automated testing, working directly with senior clients, while providing thought leadership to define and implement testing and test automation strategies. Additionally, you will be developing assets for the practice, participating in business development activities and leading people as part of your core responsibilities. Responsibilities You are responsible and accountable for building the practice, driving quality, sales, recruitment, account management as follows Building the Practice - Drive overall growth of the practice right from business development, talent development to delivering the solution. Talent Development: Hire passionate and right mix of talent. Coach, guide and mentor consultants and leaders and build a high performance team and awesome culture. Build center of excellence - Build an innovation center, design frameworks and develop new methodologies and intellectual property. Train people on latest automation practices, test strategies and tools. Sales Enablement - Identifying market needs, design campaigns, produce quality collateral and enable sales teams to drive new business opportunities. Engagement Management - Manage engagement risk, project economics including planning and budgeting, defining deliverable frameworks Thought Leadership - Research and identify latest and future trends in the industry and share thought provoking ideas and solution with internal teams and to the world at large. Active in the technology community through various channels including conferences, meetups, blogging, etc. Who Can Apply: 8+ years of all round experience in a consulting environment Prior coding and architecture experience in C#/Java etc. Deep technical understanding and ability to design and architect solutions independently Experience in all phases of a project lifecycle, from inception through deployment Expert business development skills and experience working with executives and C-level clients Expert communication (verbal and written) Expert in project and business operations - (e.g., invoicing, SOWs, margins, utilization) Skilled at managing multiple clients Excellent mentoring and leadership skills

Quality Analyst Engineer

at Ivan Infotech IT Outsourcing Company in India

2 recruiters

Posted by Urmi Basak

Kolkata

2 - 4 yrs

₹3L - ₹4L / yr

Selenium

Manual testing

Mobile App Testing (QA)

Test Automation (QA)

Greetings From Ivan Infotech Pvt Ltd!

We are looking to hire QA engineer to assess software quality through manual and automated testing. You will be responsible for our existing team and helping them to finding bugs and glitches.

Responsibility: