Data Scientist role @ Zolvit

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

At Wendor, we’re transforming the vending industry in India with our in-house designed, tech-enabled smart vending machines — already live in 70+ cities and expanding rapidly. We’re a focused, fast-growing team where everyone takes ownership and moves with purpose.

We are looking for a Senior Software Engineer to take end-to-end ownership of the software powering Wendor’s smart vending machines. In this role, you will architect and develop robust full-stack applications, integrate low-level systems on Linux, and lead a team of engineers to build scalable, real-time software solutions.

Your work will directly impact how users interact with our machines across 70+ cities. This is a hands-on role where you’ll collaborate with cross-functional teams, solve complex technical challenges, and contribute to innovations that push the boundaries of smart retail automation.

Key Responsibility:

● Develop and maintain full-stack applications (using technologies Node.js, React) to support Wendor's smart vending ecosystem, ensuring seamless frontend and backend functionality.

● Work on low-level integrations with vending hardware, optimizing performance and stability on Linux-based systems.

● Build and manage scalable backend services and RESTful APIs to handle real-time data, payments, and machine operations.

● Lead and mentor a team of 3–4 software engineers, conducting code reviews, guiding technical decisions, and ensuring timely deliveries.

● Write efficient SQL queries and manage data flow between services and databases to ensure reliability and responsiveness of the platform. ● Ideate, prototype, and implement new features, tools, or automations to improve product performance and internal processes.

● Collaborate with cross-functional teams including hardware, product, design, and operations to deliver integrated solutions.

● Ensure system reliability, performance, and uptime for software running on live vending machines across India.

● Maintain code quality through unit tests, integration tests, and E2E testing practices, following modern software engineering standards.

● Stay updated with emerging tech trends to help Wendor innovate faster and smarter.

Requirements:

● Proven experience as a Senior Software Engineer or similar role.

● Strong customer-centric mindset with a commitment to product excellence.

● Expertise in full-stack development (frontend + backend technologies).

● Ability to write clean, maintainable, and well-documented code.

● Passion for innovation, scalability, and problem-solving.

● Location- Gurugram(On-site).

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.

Job Responsibilities:

• Monitoring system performance and identifying problems that arise.
• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Install, tune, implement and upgrade DBMS installations
• Write and deploy MYSQL patches
• Upgrade and improve application schema and data upgrades
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

Skills Required:

• A minimum of 3 years' experience as a database administrator.
• Strong and Proficiency in data manipulation languages, including MS SQL,
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards
• Understanding of relational and dimensional data modelling
• Strong mathematical and statistical knowledge
• Excellent written and verbal communication skills
• Impeccable attention to detail

Job description

As a Front Desk Officer cum Admin Assistant, you will be the first point of contact for the school. Duties include offering administrative support across the school. You will welcome parents and greet people who visit the school. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Multitasking skill is essential for this position. Ultimately, a Front Desk cum Admin Executive's duties and responsibilities are to ensure the front desk welcomes parents positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome parents/visitors as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Collect cash fees and issue receipts
• Order office supplies and keep an inventory of stock
• Arrange internal and external transportation for school events, activities, trips, guests, etc
• Staff, students, and parents access card printing
• Perform other clerical receptionist duties such as filing, photocopying, etc.
• Perform all other ad-hoc tasks assigned by the line manager.

Qualifications

• Excellent verbal and written communication skills
• Prior experience in a similar role is preferable
• Graduation/post-graduation in any one of the streams

What you need to have:

• Minimum 2 years of data analytics and interpretation experience
• Proven experience to show how data analytics shaped strategy, marketing and product. Should have multiple examples of this based on current and past experience
• Strong Data Engineering skills using tools like SQL, Python, Tableau, Power BI, Advanced Excel, PowerQuery etc
• Strong marketing acumen to be able to translate data into marketing outcomes
• Good understanding of Google Analytics, Google AdWords, Facebook Ads, CleverTap and other analytics tools
• Familiarity with data sources like Branch/ Clevertap / Firebase, Big Query, Internal Tables (User/ Click/ Transaction/ Events etc)    

• Responsibilities will include understanding requirements, helping to define a product vision and strategy, and working with world-class engineers to execute it. Assume ownership of products including defining scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.
• Ownership of front end platforms – Android, iOS, msite and website. Have worked extensively in frontend and need to be able define and analyse numerous product metrics and know when and how to apply each in order to influence the success of the product.
• Conceptualize and build innovative Financial Products in Lending for platform users. Most of the products are being developed for the first time in India
• Proven ability to work in cross-functional environments including sales, marketing, business management, customer support and engineering teams.
• Track record of successful collaboration with a product development team or organization.
• Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fastmoving environment.
• Strong business management and analysis skills.
• Contagious can-do attitude and self-sufficient work style
• Ability to manage a team of 6-10 smart product managers 

• Overall 12-14 years of experience.
• Minimum 7 years of strong consumer internet related Product and 2 years in fintech. Management background preferably in eCommerce /Technology/ Fintech / Banking industry. Understanding & having gone through the pain of what it takes to build a great product
• Passion for Results: High degree of commitment with bias for execution excellence
• Excellent academic background and records.
• Extra-ordinary skills in crisis management, inter-personal communication, collaboration and team work.
• Master of multiple tasking. Takes on initiatives and challenges.
• In short, we are looking for superstar leader to join a superstar team.

Job Description

Must have Skill Sets 

• Go lang + Microservices
• Familiarity with MAC/Linux environment, Shell script 
• GRPC ● JavaScript & JSON 
• Knowledge of microservices and architecture 
• Knowledge of Uber Tech Stack would be a bonus ○ Will ensure candidate who are selected will undergo training on Uber Stack as a part of their induction to Uber 
• Basic SQL knowledge 

Expectations from the candidate 

• Strong hands-on experience in understanding requirements and creating microservices using Go lang.. 
• Exceptional debugging and problem-solving skills on large codebase 
• Be a proactive thinker and demonstrate keen sense to find solutions to challenging problems
• Product sense: Create more than beautiful code. Play a crucial role in choosing what we build and how we build it. 
• A penchant for collaboration & a team player: Work cross collaboratively to drive impact across orgs. Be open to candid feedback for improvement. When required step up to the role of a tech-lead to ensure effective coordination and communication 
• Independent to explore all the end points in UBER environment and coordinate with different Line of Business to understand the correct microservice for a business use case. 
• Ability to convert a high-level PRD into a detailed ERD for execution. Coordinate with business teams to understand the functional requirement and convert it into engineering logic

Primary Skills :

4+ Years with Java

2+ with Microservices

6 months to 1 Year with Golang

Exp : 4+ Years

Location : Bangalore/Hyderabad

Max Budget : 28 Lakhs

End Client : UBER

Location : Hyderabad

Timings  : 1.30 to 10.30 PM IST

Primary Responsibilities:

• Technical design, development and testing of core Dynamics 365 Business Central Apps
• Work with internal stakeholders to understand the technical requirements and scope out modifications and custom development
• Convert functional requirements to technical specifications and design documents
• Ensure development best practices are adhered to by other team members
• Conduct Code Reviews and mentor other team members

Qualifications:

• Minimum of 10+ years of Dynamics NAV Development and/or Dynamics 365 Business Central experience
• Strong knowledge of C\AL, and experience with AL
• Understanding of Events and Subscribers
• Dynamics NAV Web Services/API experience to integrate with 3rd party software’s
• Working Experience on Integrations
• Real-time Knowledge on RDLC Reports
• Strong Knowledge in Purchase, Sales. Finance is plus
• Strong understanding of the SDLC
• Excellent communication, planning and organization skills
• Good working experience with US customers/teams

Preferred Qualifications:

• Certificate in Dynamics NAV development (or equivalent in Dynamics 365 BC)

Brewhackers Technologies is a place for creative people to develop themselves and thrive in a rapidly changing world. We are developing a service to help people consume and share ideas that matter faster and more efficiently. We deliver this through an app for iOS and Android.

We are small team so :

• Passion for the problem is our secret sauce. At a startup, everyday is a struggle but we get through that by keeping our eyes on the prize.
• We find a way or make a way. No excuses.
• We thrive in uncertainties. We have more questions than answers and more opportunity to learn new things.
•  

Our tech stack is made of :

• Node.Js, PostgreSQL, AWS on the backend
• Flutter on the front end.

We are looking for a full-stack engineer with a passion for product and delivery. This is the type of job where you are pushed in cold water and you have to learn to swim by yourself. Your personality and your traits matter more than your tech expertise:

• We are looking for an independent, responsible person. Mainly because there is no time for micro-management. We expect you to be able to carry your own weight and be a reliable partner.
• We are looking for a fast learner. We may need to use technologies that you never used before. That should not scare, but excite you. In most cases we may not even know what we need and you may have to propose something.
• We are looking for you to get stuff done. We work in weekly sprints because we believe in consistent delivery over big lengthy releases.
• We want you to be proactive. We appreciate conviction way more than consensus. Words are nice, opinions are cute … but proactivity in action is golden.
• We want you to be a partner for your colleagues in the dev team. Help or lead the planning process, code reviews, commits etc. Provide guidance and help your colleagues when they get stuck.
• We want you to be an over-communicator. We are remote-first and it’s up to you to show your work, explain your ideas or highlight problems.

Now on technology, these would be nice:

• Experience with Javascript.
• Experience with mobile development (native or hybrid)
• Experience with interface building frameworks (React, Angular, Vue etc)
• Experience with Node.JS, Express Framework and GraphQL
• Experience with SQL and NoSQL databases