AIML Engineer

Position: AI Knowledge Manager

Department: Founder's Office

Reports to: Founder

Employment Type: Full-time

Position Overview:

MyOperator seeks a strategic AI Knowledge Manager to join our Founder's Office team. This role is responsible for managing and organising information that powers our AI systems, chatbots, and internal collaboration platforms. You will serve as the central architect of our organisational knowledge ecosystem, ensuring information is effectively structured and accessible for both customer-facing AI interactions and internal operations.

The position requires critical thinking, analytical abilities, and collaborative skills to identify, capture, and organise knowledge from across departments into a unified, AI-ready knowledge management system. This knowledge will become the central repository for documentation and process understanding, directly impacting how our AI systems learn, adapt, and serve customers.

Key Responsibilities:

• Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimise knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
• Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organisational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardised documentation.
• AI Performance Optimisation - Improve chatbot/AI performance via knowledge enhancement. Analyse conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
• Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimisation, access controls, integrations). Ensure infrastructure performance.
• Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilisation, and AI performance correlation. Drive a culture of knowledge sharing.
• Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
• Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organisational levels. Excellent written communication for creating clear documentation serving both human and AI users.
• Project Management: Strong organisational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
• Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.

Success Metrics:

• AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
• Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
• Organisational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilisation of knowledge management tools.
• Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.

What We Offer:

• Direct exposure to strategic decision-making as part of the Founder's Office team.
• Opportunity to shape the technological direction of a growing company.
• Access to cutting-edge AI and knowledge management technologies
• Professional development resources, including conferences, certifications, and training.
• Competitive compensation package with performance bonuses and equity participation.
• Comprehensive benefits and flexible working arrangements.

Hiring Female Talent Acquisition Executive

Immediate Joiner

Job Location : Noida, Near Sec 62 Metro Station

Working Days - Monday to Friday

Work Experience : 2-4 years

Salary : Fixed plus variable

Qualification: MBA (HR)

Good communication skills

Roles and Responsibilities :

• Experience in sourcing candidates for various roles (e.g., SEO Manager, SEO Project Manager, IT PM, Content Writer, ).
• Well aware with Naukri,Linkedin and other job portals.
• Coordination with the candidate till the date of joining.
• Proven ability to manage multiple recruiting priorities in a fast-paced environment.
• Screen resumes, conduct initial phone interviews, and coordinate in-person or virtual interviews with hiring teams.
• Manage the full recruitment cycle, from job posting creation to candidate sourcing, interviews, offer negotiation

INSIDE SALES - COUNSELLOR 

We are looking for result-oriented and motivated Inside Sales Specialists / Counsellors who can develop strong technical knowledge about our educational products, industry and customer base to support the customers’ purchase decisions. Additionally, the candidates will be required to effectively prospect, qualify and generate new sales to meet or exceed revenue goals.

This role provides fast growth opportunities to leadership positions as long as top performance is delivered, exemplary teamwork and leadership potential are demonstrated.

Responsibilities

• Build a thorough technical understanding of Suraasa products and help potential customers in understanding what we have to offer through effective articulation
• Engage with potential customers, identify their key pain points and create personalized growth journeys for every customer to help them purchase products to meet their career objectives
• Counsel leads on their personal growth prospects in the education industry 
• Maintain excellent and supportive rapport with all leads
• Follow up after the sale to ensure customer satisfaction and gain referrals
• Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies
• Use CRM to track leads and manage pipelines daily
• Achieve monthly targets, and unlock fast growth opportunities within the department, eventually managing own sales team(s) and beyond

Qualification Criteria

• 2+ years of experience working in Sales or Marketing in EdTech space (preferable but not required) or 1-2 years of experience in Academic counselling/school counselling/clinical counselling
• Excellent verbal communication skills, strong conversationalist, and well-versed in English
• Strong negotiation and objection handling skills with the ability to work within deadlines
• Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude
• Understand the landscape of the Education Industry and the current needs of teachers and school leaders
• Proficient with Microsoft Office / Google Documents and CRM systems

 Extensive (4+ years) knowledge of web technologies and building large scale web applications​

· Strong proficiency in Java Script​

· Expertise in Object-oriented programming​

· Understanding the fully asynchronous behavior of React.js (Redux)

· Solid understanding of user-centered design principles and MVC/MVP/MVVM patterns specific​

to front- end development​

· Good in problem-solving skills​

· Good in English communication (verbal and written)

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing and developing

applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Should have:

 Passion for technology and financial domain with demonstrated ability to learn quickly

 Delivery focus with ability to take full ownership

 Strong commitment to quality and delivery

 Strong communication skills

Skills/Knowledge and experience:

 Object oriented design and development skill

 Webservices - Node JS/Express JS, Rest API

 Frontend – Angular (Javascript and Typescript), React

 Unix and Shell scripting

 SQL Proficiency, good to know MongoDB