Lead AI Developer (On-site – Maldives)

Role Overview

We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications.

Key Responsibilities

Architecture & Design

• Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including:

• Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management.

• Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals.

• Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions.

• Ensure alignment of architecture with enterprise standards, scalability, and compliance.

Pre-Sales Enablement

• Collaborate with sales and solution teams to demonstrate CSM capabilities to clients.

• Translate business requirements into solution blueprints across the customer lifecycle.

• Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases.

 Post-Sales Delivery

• Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality.

• Guide delivery teams on workflows, data models, integrations, and security design.

• Act as an escalation point for complex technical issues during post-sales delivery.

• Collaboration & Leadership

• Partner with client architects, technical leads, and internal cross-functional teams.

• Provide thought leadership in designing customer engagement workflows end-to-end.

• Mentor developers and junior architects, building a strong CSM capability within the team.

Qualifications

Technical Expertise

• Strong hands-on experience in ServiceNow CSM with specialization in Pre-Sales and Post-Sales lifecycle modules.

• Solid background in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations.

• Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus.

• Certifications (preferred/must-have)

• ServiceNow Certified Technical Architect (CTA) or equivalent experience.

• Certified Implementation Specialist – CSM (CIS-CSM).

• ServiceNow CSA (System Administrator).

• Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt).

Company Description

We are KG Group of Educational Institutions, a highly reputed name in Coimbatore with decades of experience in shaping bright futures. As a team, we are driven by innovation, collaboration, and a passion for fostering growth, both in our students and our employees. Our commitment to creating a positive, supportive work environment has earned us the prestigious “Great Place to Work” tag, reflecting our focus on employee well-being, growth, and a thriving work culture.

Role Description

This is a full-time, on-site role for an Assistant Professor in the Mathematics department at KGiSL Educational Institutions, located in Coimbatore. The Assistant Professor will be responsible for delivering lectures, developing and updating the curriculum, supervising student projects, conducting research, and participating in academic committees. Additional responsibilities include mentoring students, preparing teaching materials, and contributing to the institution's academic and research activities.

Qualifications

• Strong knowledge in Mathematics subject
• Skills in research methodology and the ability to publish research findings
• Excellent oral and written communication skills
• Master's degree in mathematics, Ph.D in mathematics or a related field
• Ability to collaborate with colleagues and contribute to academic committees

PRINCIPAL RESPONSIBILITIES :

1.      Inbound/Outbound Call Handling

2.      Email/Ticket Handling

3.      Escalation Handling

4 Data handling/managing

 CRITICAL SKILLS REQUIRED :

1.      Good listening skills

2.      Good problem solving skills

3.      Good English written skills

4.      Good learning abilities

5.      Good spoken English/Hindi skills

Good MS Excel & MS Word skills

We are seeking a skilled Node.js Developer to join our dynamic team. The ideal candidate will have 2-3 years of hands-on experience in developing robust, scalable, and high-performance web applications using Node.js. As a Node.js Developer, you will collaborate with cross-functional teams to design, develop, and implement backend services and APIs to support our web and mobile applications. You will also be responsible for maintaining and optimizing existing codebases, troubleshooting issues, and ensuring code quality and performance.

Responsibilities:

• Develop and maintain server-side logic using Node.js
• Design and implement RESTful APIs for web and mobile applications
• Collaborate with front-end developers to integrate user-facing elements with server-side logic
• Optimize applications for maximum speed and scalability
• Implement security and data protection measures
• Troubleshoot and debug issues in production and development environments
• Conduct code reviews and provide constructive feedback to peers
• Stay updated with emerging technologies and best practices in Node.js development

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2-3 years of professional experience in Node.js development
• Proficiency in JavaScript, including ES6+
• Experience with Express.js or similar Node.js frameworks
• Solid understanding of asynchronous programming and event-driven architecture
• Experience with relational and NoSQL databases such as MySQL, MongoDB, etc.
• Knowledge of version control systems such as Git
• Familiarity with DevOps practices and CI/CD pipelines is a plus
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration skills

Job Description

Function: Sales and Business → Sales / Business Development

• Business Development
• Direct Sales
• Sales
• Telecalling

Responsibilities:

• Achieving and exceeding the sales targets (End to End Sales).
• Lead generation through cold calling.
• Identify opportunities through Web interaction, Tele calling, marketing events & advertisements to generate appointments.
• Record and maintain the quality of leads and ensure the progression of leads from identification to closure.
• Maintain a quality pipeline by targeting the right set of audiences and weekly closure by continuous follow-up.
• Providing counseling to students and helping them choose the right learning module.
• Willing to travel within city limits convincing the customers (i.e. parents) to invest in the Toppscholars learning app to improve their children's quality of education and academic result by establishing the unique value proposition of the Toppscholars learning app.
• Ensuring end-to-end delivery and sustaining the given targets.

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

• Managing Relationships– Client & Law Firms, Legal MIS & Calendar
• Managing new filings
• Overseeing legal collections through internal collection teams across India
• Supporting collections team in achieving the desired legal collection metrics

What you need to have:

• Understanding of litigation: S138, DRT, Arbitration, Conciliation, NCLT/Insolvency, and Bankruptcy Code
• Knowledge in civil and criminal legal terms    

INTRODUCTION:

i-Lanam was established in the year of 2020 with an insight to provide a

competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to established this company.

SPECIALISATION:

Whatever be the size, complexity or requirement of your mobile application,

i-Lanam Technologies is a one-step solution in developing the finest Android,

iOS, React Native, PHP Application.

1. iPhone Application Development
2. Android Application Development
3. Web Development
4. UI/UX Design
5. IT Market Solution
6. IOT (Internet of Things)
   
   
   Canada Office

182 Central Ave, 3, London, Ontario N6A 1M7, CA

Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad, Gujarat 380015,IN

Responsibilities:

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into hight quality reaponsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer facing representatives about software system design and maintenance.
• Interact with the Clinical Specialists and Product Manager to help understand end-user feedback.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

Requirements:

Must Have:

• Flutter: To build cross platform mobile apps for Android or iOS. This should include from making responsive UIs to efficiently query data and also mange states in an optimized mannner.
• Native Android and IOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
• Git: To manage and collaborate in different projects with the rest of the team.

Good to Have:

• Angular
• Bootstrap
• JavaScript

Qualification:

• Bachelor’s degree in Computer Science, IT or related fields 

• Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
• Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
• Work with our developers to identify defects and opportunities for product improvement
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
• Develop and contribute to internal and external knowledge bases
• Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
• Entrepreneurial spirit and are not afraid to take on new challenges
• Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
• Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
• 12+ years in a technical support role required
• Prior experience as a technical lead preferred

Location – Pune, Gandhinagar (Currently Work from Home till 2022)

Educational Qualification - B.E / B.Tech, MCA, M.Tech, or any equivalent IT graduation or post-graduation

• J2EE - Sprint Boot Microservices.
• At least 8+ years of experience in Java development (J2EE, J2SE 8).
• Extensive experience with Spring, Spring Boot Micro Services, JPA, Hibernate.
• Extensive experience in REST and SOAP Webservices Services.
• Excellent knowledge of databases( PostgreSQL, MySQL).
• Experience in testing tools (JUnit, SOAP UI, Postman).
• Experience in build tools – Maven, Gradle. Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Experience in web application servers - Tomcat, etc.
• Understanding of Agile Development methodology – SCRUM.
• Understanding of continuous integration - Jenkins, and Code versioning tools- Git