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Leadership Jobs in Hyderabad

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NNIIT
KOLLA GEETHIKA
Posted by KOLLA GEETHIKA
Hyderabad
1 - 5 yrs
₹3L - ₹6L / yr
Communication Skills
Sales
Marketing
Negotiation
Leadership
+1 more

COMPANY DESCRIPTION :

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!


JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: 3-10 LPA

Job Location: Hyderabad (On site)


ROLES & RESPONSIBILITIES :

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day.

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas.

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.


FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.


ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

Read more
NNIIT
Hyderabad
1 - 5 yrs
₹3L - ₹6L / yr
Communication Skills
Negotiation
Marketing
Sales
Leadership
+1 more

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

Job Description:


Company: NNIIT (On-Roll)

Salary: 4 LPA Plus Incentives

Job Location: Hyderabad (On site)


Roles & Responsibilities:

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day
  • Understand customer needs and requirements. Route qualified opportunities to the appropriate sales executives for further development and closure.
  • Close sales and achieve quarterly quotas
  • Research accounts, identify key players and generate interest.
  • Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals
  • Perform effective online demos to prospects.

FAQs:

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000

INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

Read more
Caw Studios
Hyderabad
8 - 15 yrs
₹25L - ₹40L / yr
QMS
Pharmaceutics
Modern UI
Product Management
Product UI
+3 more

Have you ever dreamed of being part of new product initiatives? Feel the energy and excitement to work on version 1 of a product and bring the "Idea on Paper" to life. Do you crave to work on SAAS products that can become the next Uber, Airbnb, or Flipkart? We give you the opportunity to be part of a team that will be leading the development of a SAAS product.


Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups. Our product portfolio continuously grows as we incubate more startups, which means that various products will likely use other technologies, architecture, & frameworks - a fun place for smart tech lovers!

We are looking for a Principal Product Manager (Quality, Life Sciences) to join our engineering teams at our offices in Hyderabad (Hybrid Mode).


What will you be working on?

CAW is building a next-generation QMS for small and medium life sciences companies. The product will have a modern UI and be fast and sleek, everything the current bunch of QMSs lacks. It will consist of Quality Elements such as Controlled, User Record, Change Control,  CAPA, Events,  Partner, and Risk Management - considered as “Category V” of GAMP5.

You will be a combination of senior product manager for the product. You will be -

  • Liaising with the client for requirements gathering. Your experience in life sciences will help you understand the requirements faster than anyone. 
  • Your experience with working with similar products will help shape the product roadmap. You will not just be gathering requirements but even defining the roadmap.
  • You will help convert these requirements to acceptance criteria and PRD.
  • You will work with the design team to create user-friendly interfaces based on product UI Standards.
  • You will work with the engineering team for requirement walk-throughs and clarifications.
  • You will be reviewing test cases to ensure they confer the requirements
  • You will help test the product to validate its functionality.
  • You will be pulled into end-customer meetings for product demos. You will also be leading new customer onboarding.


Who should apply?

  • 8+ years of related experience or equivalent combination of education/training and experience. 5+ years of management responsibilities in life sciences organizations.
  • Expert in QMS processes, including Controlled Document Management, Learning Management (Training), Deviation/Event Investigation, Corrective and Preventive Action (CAPA), Product Complaints, Change Control Management, and Audits and Inspections.
  • Provides quality systems services to clients, including vendor qualification, Computerized System Validation (CSV) oversight, and project management.
  • Coordinates with clients and vendors to determine the best fit for QMS technology solutions.  Defines QMS processes based on industry best practices and documents requirements for computerized system selection and development.
  • Plans and implements software development and/or IT hosting vendor qualification via questionnaire, documentation review, and Auditing.
  • Supports the development of client and QMS policies, procedures, and work instructions for administering and using computerized systems. Provides SME input and training for QMS processes and computerized system use.
  • Assists with implementing and managing client and QMS processes and computerized system business administration (e.g., document control, training coordination, incident/change management).
  • Assists clients with audit/inspection readiness, including standard operation procedure (SOP) preparation, mock audits/inspections, and “back room” coordination. Supports and participates in QMS audit/inspection responses and CAPA development.
  • Identifies areas within client Quality and IT departments where can provide assistance and support. Communicates and coordinates between Client and Celito to define needs and manage engagements.
  • Contributes to QMS software development, including process definition/design, system review, and development testing for functionality and User Interface (UI), as well as validation, training, and system support documentation.


About CAW Studios

We are a Product Engineering Company of 150+ geeks.

We run engineering for startups like Hoichoi.tv, Interakt, CashFlo, hBits, FastTI, Fhynix, BeTagged, FastBar, Haptik, CloudDefense, AccelData Flipspaces, Aerchain, and Reeco. 

We are obsessed with automation, DevOps, OOPS, and SOLID. We are not into one tech stack - we are into solving problems.


Find us: https://goo.gl/maps/dvR6L26JUa42

Website: https://www.cawstudios.com/

Know More: https://www.cawstudios.com/handbook

Read more
Product Telecom Company
Mumbai, Gurugram, Pune, Bengaluru (Bangalore), Hyderabad
7 - 10 yrs
₹1L - ₹15L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Java
+4 more
Job Description :

- We are shaping the future of India by providing end-to-end digital solutions for businesses, institutions, and households. It has a rapidly expanding digital audience with over 800 million mobile connections and over 200 million internet users.-

- It has created an integrated business strategy offering a unique combination of telecom, high speed data, digital commerce, media, and payment services.

- We have a three-pronged focus on broadband networks, affordable smartphones and the availability of rich content and applications.

- Our Platforms focuses on designing, developing, and running end to end Digital Ecosystems in various business domains. Hugely popular products and services have been built under the umbrella of our Platforms.

About the "Quality Engineering Competency Center" (QECC) :

- Building such world-class products, operating at massive scale, requires top-notch product engineering along with deep focus on quality engineering practices. With fast moving development cycles (product releases happening on a weekly basis), the need for automated testing tools and techniques is a necessity.

- We are actively seeking a Lead SDET who will lead a team that specializes in test automation and will bring their expertise to multiple projects and teams within our Platforms.

What you can expect in this role:

1. The Lead SDET role in the QECC team is a highly technical role where you are expected to engage with various Teams, to identify and document the prevailing Quality Engineering practice(s) and their limitations, measure key Quality Engineering metrics to set a baseline, develop a Quality Engineering framework that suggests adoption of practices and tools geared towards improving overall quality and stability of product releases.



2. As a SDET Lead, you will spearhead all the test automation deliverables of your team and provide process and technical guidance on various activities such as:

- Defining and evangelizing overall shift-left based Quality Engineering strategy (focusing on preventive and detection aspects of quality) towards enabling rapid, high quality and stable product releases for Customers.

- Understand the application and create a Testing and Test Automation strategy to get quick and deterministic feedback on quality of the application

- Applying test automation expertise to help different digital platforms within in achieving faster testing cycles, that result in faster product releases

- Define robust test-data management strategy for testing complex systems with multiple moving parts.

- Setting up Build and Release Pipeline using DevOps workflow tools.

- Creating and managing test reports

- Provide detailed and effective bug reports

- Working along with product development teams to help reproduce and debug hard-to-replicate issues.

- Establishing a rigor of learnings from production issues, by way of driving RCA/COE reports, achieving closure on lessons learned/ action items from it.

- Mentoring and helping in on-boarding other team-members

- Manage and review work progress and completion by team members

- Identify bottlenecks, and challenges faced by team, and work with various stakeholders to resolve the same

- Contribute to building and maintaining the test automation frameworks for multiple application platforms and devices, like mobile apps (Android and iOS), web apps, desktop apps, or proprietary set-top-box apps.

- Manage and address tech debt related to automation frameworks and implementation

- Setup appropriate real-time reports and dashboards to understand current state of quality

- Provide holistic view of quality of the product with areas of concerns (and solutions) to stakeholders

- Show and lead-by-example how proper automation implementation looks like.

We think you could be a good fit if:

1. Extensive (overall 10+ years) experience working as SDET Lead (at least 3+ years) with hands on test development background with 5+ years of experience in a technical lead or similar role, leading test automation development efforts. The following skills are must- have for this role.

2. Experience and working knowledge of distributed systems using micro services architecture.

3. Hands on experience with BDD/Cucumber frameworks automation. (MUST)

4. Working knowledge of the technical stacks and practices used in modern distributed architecture systems. Understanding of implementation and deployment architecture of such systems.

5. Extensive daily experience in writing clean and solid code in any modern languages: Java (preferred), Kotlin, JS.

6. Strong working knowledge and understanding of different types of APIs (example: HTTP, JSON, REST, XML, SOAP, sync/async, OpenAPI spec, etc.)

7. Extensive experience in API- test automation- and UI- test- automation:

- API test automation:- Hands on experience with API test automation tools, like Postman,- REST-assured,- Karate etc.-

- UI test Automation:- Hands on experience with UI test automation tools, like Selenium- WebDriver, Appium,- etc.-

8.Experience in developing, enhancing, and maintaining custom test automation frameworks.

9.Experience in managing a team, track and make work visible.

10.Experience in using application life cycle management like Azure DevOps, JIRA, Jenkins.

11.Good Experience and knowledge of design, code, debug, deploy and maintenance.

12.Azure exposure or knowledge will be nice to have.

13.Strong understanding, knowledge of software development and testing life cycle and process.

14.Experience with non-functional testing (NFTs) such as Performance, Load, Scalability, Chaos/Resiliency, Security testing etc. You may/may not be a SME on any of these.

15.Experience working with cross functional teams, dev managers and all the stake holders for the integration and end to end testing.

16.Experience in setting up dashboards and reports to understand current and upcoming work, as well as understand quality of the product under test.

17.Extensive experience in Agile ways of working.

In addition :

1. You are an effective communicator, who has had experience in successfully building and leveraging cross function and cross-team relations to advance team goals.

2. You like to work in a dynamic and fast-paced environment that may require context switching multiple times in a day, while constantly balancing your priorities.

3. You have a strong aptitude for solving complex problems.

Educational Background :

B. Tech/B.E./MS/MTech- in- any Specialization-
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FrugalTesting

at FrugalTesting

1 video
2 recruiters
Bharti Garg
Posted by Bharti Garg
Hyderabad
5 - 7 yrs
₹7L - ₹10L / yr
Team Management
Project Management
Teamwork
Leadership

Operations Manager (Non-Tech Role)

Roles and Responsibilities: 

  • Set objectives and goals for the team and track progress.
  • It is an employee-facing managerial role.
  • Lead multiple resources and groups from an operational angle and track progress through daily standups.
  • Should be excellent in writing general email communication.
  • Dealing with email inquiries.
  • Taking minutes of the meeting and tracking those to closure.
  • Document an overall status report of engagement.
  • Mentor and coach team to work on creating case studies for the respective projects.
  • Follow up with the prospects for getting appointments. Acting partially like a Sales Manager.
  • Monitoring the daily progress of team members.
  • Organizing project team meetings and recording minutes.
  • The person will be managing groups related to delivery, content creation, graphics, and social media departments.
  • Should conduct standup meetings
  • Use of Google sheet, Asana and Slack to streamline the project, resource, and portfolio management.
  • Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
  • Detail-oriented with strong data collection, analysis, and reporting skills.
  • Experience working in diverse and collaborative environments.
  • Delegating tasks to team members.
  • Tracking and communicating project risks and opportunities.
  • Providing input into the planning process.
  • Good at decision making, relationship building & have good leadership qualities.
  • Capable of developing procedures, service standards, operational policies, and guidelines with an attitude for continuous improvement.
Read more
Smart Rain

at Smart Rain

1 video
1 recruiter
Jamie Doutt
Posted by Jamie Doutt
Hyderabad
10 - 30 yrs
₹27L - ₹32L / yr
Leadership
Financial management
Bachelor of Computer Science
MBA
Training and Development
+6 more

Executive Director

Smart Rain Technology is a rapidly growing technology company located in Hyderabad, India. Our mission is to save water, save money and save time through our proprietary irrigation and water management system. We are looking for an experienced Executive Director to organize, grow, and oversee the daily operations in Hyderabad, India.

 

Candidate will assist in technical vision and leadership for developing and implementing Smart Rain's technology initiatives, with an emphasis on integration of cutting-edge technology-based practices and services into our current offerings.

 

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes, business practices including government and compliance requirements in India. The overall goal is to safeguard and augment the efficiency of the company’s operations in Hyderabad, India and to facilitate accelerating development and long-term success.

Executive Director Job Responsibilities:

  • Responsible for the planning, organizing, and directing of the organization’s operations and programs.
  • Thorough knowledge of government and compliance requirements in India. 
  • Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends.
  • Communicates and report company results to the parent company and shareholders.
  • Provides leadership to and manages the efforts of site staff to ensure appropriate support of all departments.
  • Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management.
  • Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees.
  • Provides leadership and technical direction for maintenance and support services for Web, Mobile applications, back-end services, enterprise software, peripherals, and assist in professional development of team.
  • Ensures that the design, development, and implementation of enterprise applications and infrastructure systems support the needs of our customers, and management.
  • Co-Develop and enforce policies and procedures to ensure the protection of local Smart Rain technology assets and the integrity, security, and privacy of data entrusted to or maintained by fellow team members.
  • Develops and implements an accountability system for measuring the success of the goals defined with in the Smart Rain team.
  • Serves as a company representative and assumes responsibility at local, regional, state, and national meetings and events pertaining to areas of responsibility.
  • Demonstrates excellent interpersonal skills using tact, patience, and courtesy while exemplifying integrity, candor, and high ethical conduct.
  • Provides vision, leadership, and direction to all employees within the department.
  • Directs and/or coordinates the development of specifications for the procurement of hardware, software, telecommunications, and support services required to support Smart Rain India.
  • Prepares materials and presentations for US Smart Rain management team

Executive Director Qualifications/Skills:

  • Demonstrated leadership and management skills
  • Ability to multitask
  • Takes initiative
  • Works independently
  • Creative problem-solving skills
  • Enthusiastic
  • Dynamic
  • Flexible
  • Organized
  • Collaborative

Education, Experience, and Licensing Requirements

  • Bachelor’s Degree in computer science, finance or accounting
  • CMA or MBA preferred
  • 15 or more years of financial management experience in an operational environment
  • 10 or more years management or supervisory experience
  • Relevant experience in technology industry environment
  • Experience working with US based company preferred

Benefits

Smart Rain Technology offers a competitive compensation and benefits package. Compensation will be based on experience and market conditions. Benefits include terrific health insurance, paid time off, holiday pay, performance based quarterly bonuses, and an outstanding work environment with a growing team and company
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Hyderabad
10 - 15 yrs
₹30L - ₹40L / yr
Digital Marketing
Marketing Strategy
Team Management
Product Marketing
Leadership
+3 more

We are looking for a Marketing Head for a leading beauty care brand based in Hyderabad.  

 

Job Description: 

  • Must be a self-starter with a strong orientation to build a high growth brand. 
  • Managing brand marketing strategy by strategically and effectively using various marketing media. 
  • Control and optimally utilize large marketing budgets. 
  • Build and lead a strong next level team of product managers, marketing executives etc. 
  • Effectively deal with media agencies, creative agencies and brand research organizations. 
  • Build brand position and frameworks for communication across products/ range  
  • Creating and executing an effective digital & social media marketing strategy 
  • Develop the product portfolio for long term and immediate term.  
  • Work with R&D to develop products to fill portfolio gaps.  
  • Developing he right marketing mix for both current and new products- product, packaging, pricing, promotion  
  • Develop strategies to increase off-takes for products and execute them in conjunction with sales team.  
  • Monitor brand health parameters like awareness, trial, and satisfaction through tracks / research.  
  • Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

 

Requirement: 

  • Minimum 10 years of experience in marketing of a personal care / non food / FMCG brand 
  • Proven experience of leading marketing team of a high growth brand. 
  • The candidate needs to have orientation to work in a fast-growing company with quick thinking and decision-making capabilities. 
  • Good Interpersonal & Communication Skills. 
  • Strong problem solving, influence and negotiation skills 
Read more
FrugalTesting

at FrugalTesting

1 video
2 recruiters
Bharti Garg
Posted by Bharti Garg
Hyderabad
3 - 6 yrs
₹3L - ₹6L / yr
Leadership
Business Analysis
Business Development
Team Management
Sales and operations planning
+5 more

Roles and responsibilities:


  • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
  • Meeting planned sales goals.
  • Setting individual sales targets with the sales team.
  • Tracking sales goals and reporting results as necessary.
  • Overseeing the activities and performance of the sales team.
  • Coordinating with marketing on lead generation.
  • The ongoing training of your salespeople.
  • Develop your sales team through motivation, counseling, and product knowledge education.
  • Develop a partner Go-to-Market strategy that complements the individual practice plans. Create new promotions, events, and programs to increase positive awareness and ultimately, increase sales for Frugal Testing.
  • To build solutions, demos, and POCs, which can be taken to market.
  • Identifying potential leads, developing and executing strategic alliances to generate revenue.
  • Manage end-to-end partner relations including pitching and negotiation.
  • Brainstorm and ideate creative marketing ideas to increase product adoption & awareness.
  • Promoting the organization and products.
  • Understand our ideal customers and how they relate to our services.
  • Overseeing promotions and campaigns
  • Planning and directing the hiring and training of new Sales Representatives.


Requirements:


  • Bachelor’s degree in business or related field.
  • Experience in planning and implementing sales strategies.
  • Experience in customer relationship management.
  • Experience managing and directing a sales team.
  • Excellent written and verbal communication skills.
  • Dedication to providing great customer service.
  • Ability to lead a sales team.
  • Experience in digital marketing – Google Ads, LinkedIn Ads, FB Ads, Email Campaigns, SEO, etc.
  • Experience of handling an event is desirable but not mandatory.
  • Experience working on any Marketing Automation tool.
  • Experience working with cross-functional teams.
Read more
LMV INVESTMENT SERVICES PVT LTD

at LMV INVESTMENT SERVICES PVT LTD

1 video
1 recruiter
Anju Mane
Posted by Anju Mane
Hyderabad
3 - 4 yrs
₹2.2L - ₹2.4L / yr
Team Management
Leadership
Insurance
Health insurance
Customer Relationship Management (CRM)

Hi , Greeting form LMV Investment Services Pvt Ltd!!

Looking for TEAM LEADER- FEMALE !!!!

Job Description:                         

We are looking for an experienced Telecaller who can handle the team and align them towards the sales targets.

Roles and Responsibilities:

  • The team leader will be responsible for supervising & managing the team and also responsible for Handling the team & and also need to focus to reach  the targets & revenue of the company
  • Handle the Telecalling team.
  • Should have a good knowledge about health insurance, life insurance & general insurance
  • Communicating verbal acceptances of offers to our Sales team for closing.
  • Recording all successful and unsuccessful attempts to close sales.
  • Attending regular team meetings to clarify progress and performance-related expectations.
  • Monitoring the calls
  • Managing and maintaining the given data
  • Submitting the reports of calls at the end of the day

Requirements:

  • Computer Literacy
  • Leadership capabilities
  • Prior Telecalling experience

Criteria Required:

  • Age Limit Upto 27 years.
  • Education Qualification: Graduate any stream.
  • Job Location : soamjiguda branch
  • Experience of at least 3 to 4 years of Life Insurance sales.

 

Read more
Keka

at Keka

1 video
9 recruiters
Ravi Krishna
Posted by Ravi Krishna
Hyderabad
8 - 15 yrs
₹16L - ₹30L / yr
Software Testing (QA)
Test Automation (QA)
Architecture
Software Development
Project Management
+1 more
Practice Lead – Quality Engineering Quality Engineering is an emerging practice at Technovert and we are seeking for Leader roles who can rapidly grow this practice. As a practice lead, you will deliver consulting and strategy services to clients that are looking to establish better software engineering and quality engineering practices. You will be leading teams of QE/testing personnel performing both functional and automated testing, working directly with senior clients, while providing thought leadership to define and implement testing and test automation strategies. Additionally, you will be developing assets for the practice, participating in business development activities and leading people as part of your core responsibilities. Responsibilities You are responsible and accountable for building the practice, driving quality, sales, recruitment, account management as follows Building the Practice - Drive overall growth of the practice right from business development, talent development to delivering the solution. Talent Development: Hire passionate and right mix of talent. Coach, guide and mentor consultants and leaders and build a high performance team and awesome culture. Build center of excellence - Build an innovation center, design frameworks and develop new methodologies and intellectual property. Train people on latest automation practices, test strategies and tools. Sales Enablement - Identifying market needs, design campaigns, produce quality collateral and enable sales teams to drive new business opportunities. Engagement Management - Manage engagement risk, project economics including planning and budgeting, defining deliverable frameworks Thought Leadership - Research and identify latest and future trends in the industry and share thought provoking ideas and solution with internal teams and to the world at large. Active in the technology community through various channels including conferences, meetups, blogging, etc. Who Can Apply: 8+ years of all round experience in a consulting environment Prior coding and architecture experience in C#/Java etc. Deep technical understanding and ability to design and architect solutions independently Experience in all phases of a project lifecycle, from inception through deployment Expert business development skills and experience working with executives and C-level clients Expert communication (verbal and written) Expert in project and business operations - (e.g., invoicing, SOWs, margins, utilization) Skilled at managing multiple clients Excellent mentoring and leadership skills
Read more
Gainsight

at Gainsight

3 recruiters
Soumya Malladi
Posted by Soumya Malladi
Hyderabad
7 - 12 yrs
₹19L - ₹22L / yr
Help desk management
IT operations
Customer Success
Adobe
Workday
+13 more
Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization
Read more
Accolite Software

at Accolite Software

1 video
3 recruiters
Sreeda Madathil
Posted by Sreeda Madathil
Bengaluru (Bangalore), Hyderabad, NCR (Delhi | Gurgaon | Noida), Chennai
10 - 20 yrs
₹25L - ₹50L / yr
Leadership
Python
Technical director
Service delivery management
Java
+3 more
Role : Technical Deliver Manager/Technical Director Skills: Full-stack experience with one or more web development frameworks (e.g. Angular/React/Ember/etc. on the front end, Django/Rails/Node/etc. on the backend) Expertise with Python, JavaScript, and SQL WHAT A TECHNICAL DIRECTOR WILL BE DOING - From the get-go, they will work with the existing team to develop and improve the platform and infrastructure, scale the customer-facing aspects of the product, finesse the operations vertical of the business, collect and store data for analysis and presentation, and design and build applications to use this data in various ways. Helps in the planning of the existing architecture and product deliverables, as well as the design and development of entirely new projects. Most of all, will be part of a team embarking on something new, different, and impactful at Licious. INITIAL RESPONSIBILITIES WILL INCLUDE: Partner with our Product Management team to define product specs and build prototypes to test hypotheses Lead a team of the backend, front-end, and mobile developers to ensure delivery of a scalable stack with testing frameworks and instrumentation appropriately factored in Architect the platform for scale and handling millions of transactions with low latency and low failure rates Improving our backend infrastructure and database schema to help Licious better utilize operations and customer data (including migrations, optimizing for performance, logging events and actions, improving the reporting and job management system, and improving our internal dashboards) Creating additional internal systems to expose this data to front end applications. Building entirely new applications to extract valuable insights from existing data Improving upon existing front end applications for optimizing the customer journey Improve the operations stack in the company to manage our processing and fulfilment centers NICE TO HAVES: Expertise with Python, JavaScript, and SQL Full-stack experience with one or more web development frameworks (e.g. Angular/React/Ember/etc. on the front end, Django/Rails/Node/etc. on the backend) Knowledge of modern web development concepts (e.g. RESTful services, MVC architecture, Agile development) An understanding of Supply Chain Management Prior experience in building ERP solutions in manufacturing environments Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations
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