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7+ YOE in IT / Software Development and Services Industry
B.Tech/BE, Bachelor in Tech domain from Tier 1 College / Univesity
MBA or Masters from Top B schools or Tier 1 College / Univesity
Preferred with work experience in software frameworks, technologies, and programming languages.
- Develop and implement operational strategies: Develop and implement operational strategies to ensure the smooth functioning of the organization. This includes developing policies and procedures, managing resources, and monitoring performance metrics.
- Lead project teams: ensure the successful completion of projects within the allotted time and budget. This involves planning, organizing, and controlling project activities, as well as communicating with stakeholders to ensure project objectives are met.
- Manage resources: managing the resources required for both day-to-day operations and project delivery. This includes budgeting, resource allocation, and procurement of materials and services.
- Analyze data to identify areas for improvement and to make informed decisions regarding operational and project-related issues. This involves using data analysis tools and techniques to collect, organize, and interpret data.
- Ensure compliance ensures that the organization is compliant with legal and regulatory requirements. This includes implementing policies and procedures to ensure compliance with applicable laws and regulations.
- Build relationships and maintain relationships with stakeholders and employees. This involves effective communication, negotiation, and conflict-resolution skills.
- Develop and mentor team members developing and mentoring team members to enhance their skills and knowledge. This includes providing training, coaching, and feedback to team members to ensure they are equipped to perform their roles effectively.
- Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member.
- Create and communicate a clear list of expectations and goals for team members to follow.
- Offer emotional support to project team members and make people feel valued.
- Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress.
- Implement incentives to keep the team motivated and focused on their daily tasks and project goals.
- Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps.
- Nurture collaboration amongst team members, Create a workspace that encourages creativity and innovation to get the most out of the team, and Quickly and effectively resolve team conflicts.
Basic Qualifications:
Education: A bachelor's degree/ master's degree or higher. administration, management, engineering, or operations management is often required.
B.Tech/BE, Bachelor in Tech domain from Tier 1 or 2 College / Univesity
MBA or Masters from Top B schools or Tier 1 College / Univesity
Experience: 7-10 years of relevant work experience in operations management, project management, or a related field is required.
Preferred with work experience in software frameworks, technologies, and programming languages.
Basic Skills:
• Team Management
• Communication
• Listening
• Conflict Resolution
• Team Leadership
• Organizational skills
• Critical Thinking
• Time Management
Job location:
Kolkata (Work from Office)
About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Overview:
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
Job Role:
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications:
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
- Excellent working knowledge of OOPs, SOLID principles and different design patterns.
- Solid hands on experience and deep understanding of different architectures.
- Solid working knowledge of Objective C and Swift, iOS application development and iOS fundamentals.
- Proficient with general swift language features, collections, protocol oriented programming, etc.
- Hands on experience of implementing architecture patterns and designing/implementing unit test cases using XCTest & other third party libraries.
- Solid working experience of debugging, profiling tools, developer portal and App Store release process.
- Excellent analytical and problem solving skills.
WordPress Developer Responsibilities:
- Designing and building the website front-end.
- Designing and managing the website back-end including database and server integration.
- Generating Word Press themes and plugins.
- Conducting website performance tests.
Required key skills:-
- Must have knowledge on custom word press, also page builder and elementor.
- Strong understanding of PHP back-end development.
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
5 Days working. SATURDAY & SUNDAY Fixed OFF
A renowned group based at Kolkata
- The CTO will set company’s technological vision and lead its execution.
- Responsible to build and scale an online B2B / B2C platform from the scratch
- Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.
Requirements
- Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
- Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
- Proven experience of building and leading engineering teams that have scaled along the journey.
- Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
- Candidate must have nuanced understanding of trade-offs among features, risks and costs.
Familiarity with RESTful APIs to connect Android applications to back-end services.
Strong knowledge of Android UI design principles, patterns, and best practices.
Experience with offline storage, threading, and performance tuning.
Ability to design applications around natural user interfaces, such as “touch”.
Familiarity with the use of additional sensors, such as gyroscopes and accelerometers.