Customer success manager having 5-7 years of experience in IT background.Saas background will be preffered .Responsible for on-boarding. Training of new customers, following up with them to sign up for the product on phone, email, website live chat etc. Coordinating with existing customer & tech them to resolve product issues. Building a trustworthy relationship with client to ensure retention & reduce churn. Tracking customer usage of product using pre-defined metrics. Preparing weekly reports & assisting clients with strategies to improve business growth. Maintaining Billing, Issues & Customer Success sheets, coordinating to ensure smooth product delivery Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction. Strategically manage account escalations & provide timely resolution. Work closely with Sales, Technical Team & Clients to get things done. Use and leverage Social Media, Webinars, Case studies etc. to help clients achieve their business goals.
Job Title: Team LeadLocation: PuneYou will be responsible for overseeing full product life-cycle development as well as the R&D around creating various, unique, and bespoke solutions.You should be able to quickly understand and support initiatives that will contribute to the goals and success of operations. You would also be working with various departments to coordinate and develop novel / unique digital solutions for bespoke in-house software.PREFERRED EXPERIENCE• Exposure And/or Experience with AI + ML A Plus;• Must Be Good At Logic Building And Solving Problems;• Blockchain / ZTA / ZKP / DLT and/or Similar Experience Preferred;• Micro-Service Architecture And Implementation Experience Preferred;• Knowledge and Experience With Front-End / UX / UI Development (Angular / HTML / CSS are primary);• Knowledge and Experience With Back-End / Server / Micro-Services / Varied Development (NodeJS / MongoDB / SQL / eclectic API’s are primary)• Experience In Reviewing And Implementing Unique Solutions, from Architecture to Analytics;• Python And Any Other Coding Language Knowledge For Automation And Building Tools;
Turtlemint is a technology platform (www.turtlemint.com) that facilitates the entire process of researching, decision-making and buying insurance. Turtlemint is building a unique insure-tech platform which is enabling the transaction of complex products with a simple and intuitive interface. On the supply side, Turtlemint aggregates more than 25+ insurers and enabled three unique demand channels. First, direct to consumer channels where users buy insurance products. Second, a network of more than 35,000 agents across India who use the Turtlemint platform to sell insurance. Third, the SaaS version of the same platform for large financial institutes, consumer applications, etc. Now it is expanding into other financial products like mutual funds. Turtlemint is founded by IIT/IIM graduates, ex-employees of top companies like ICICI Lombard, Yahoo, eBay, and Quikr. Our management team has to experience building and growing many successful technologies and consumer companies. Turtlemint is growing rapidly and it is already amongst the top three insurance platforms in India. We are a well-funded startup, backed by leading Venture Capitalists, and began our business operations in September 2015. We strongly believe that as a technology-led company we can truly disrupt the 'old economy' financial services businesses, a multi-billion dollar industry in India. Turtlemint promises to offer an intellectually enriching and fun work environment, and an opportunity to work with smart and dedicated colleagues. Come make an impact on millions of users on an important but often ignored aspect of their life - financial security & freedom! Job Description Position: Engineering Manager Role: Engineering Manager Experience: 8-15 years Location: Mumbai/Pune Responsibilities Lead a team of engineers and product managers in the ideation and technical development of product Provide strategic and operational oversight for Enterprise software product development Work closely with business leaders to develop short and long-term strategies Manage business expectations, resolve conflicts, and keep businesses aligned Define the processes needed to achieve operational excellence in all areas, including project management and system reliability Experience scaling and managing 5-20 person teams Develop and drive execution on 6 months and 1-year road maps Drive innovation, establish new approaches in improving productivity Establish a metrics-based organization, develop key operational metrics and push for continuous improvement. Ensure system security, data integrity, and accuracy of financial records Skillset and Experience 8+ years of experience in building Enterprise software 8+ years of experience with programming languages such as Java, PHP, Python, or C++ 5+ years experience with agile systems development methodologies 4+ years of experience managing engineering teams including hiring/termination and performance management 3+ years of experience with either Spring Boot, Play Framework, Django, etc Bachelors in Computer Science or a related technical field, or equivalent experience Finally, and most importantly, drive, energy, and motivation to succeed with delivering great customer experiences Bonus Qualification Experience developing financial products like insurance, mutual funds, etc Ability to understand the business logic Organizational and analytical skills What you get: To work in an early-stage consumer internet start-up in disruptive space To directly work with the founding team of graduates from IIT/ IIM and experience at top internet brands like Yahoo/ eBay Great culture and work with like-minded colleagues Health Insurance for yourself and your family
Hi, This is Rinky from Global Talent Track, we are looking for soft skill trainer for our Pune office. exp- 2 yrs+ Roles & Responsibility 1. Establish and define the structure of the learning context. 2. Observe and track learning progress of students. 3. Support and guide students by training them to acquire effective communication skills 4. To conduct Train the Trainer sessions 5. To understand the curriculum to be delivered 6. To develop content as and when required 7. To get calibrated for the course to be delivered. 8. To take class attendance. 9. To conduct training as per session plan. 10. To send attendance and day-end report to Training Manager 11. Conduct regular assessment (pre-test, midsession test and post-test) and keep track of 12. To provide feedback to students based on their performance in class and assessments. 13. To provide feedback to Training Manager on content and assessment question papers as required. 14. To get sign off from students on their performance sheets and module completion checklist and submits the same to Training Manager. If you are interested, please send me your profile on firstname.lastname@example.org or call me on 8446116188
A Software Development Lead at Optymyze typically reports to Software Development Manager and will be responsible for multiple project teams involved in developing and maintaining a group of modules and products belonging to Optymyze’s applications.