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Head of Growth and Operations

Organisation Overview

Cyces Innovation Labs LLP is an AI-first technology company specializing in product engineering, software development, data engineering, and applied AI solutions. Having partnered with 150+ organizations globally, we help startups, enterprises, and government bodies build scalable digital products, automate workflows, and drive business growth through technology. Our team of engineers, designers, and innovators combines strong engineering principles with product thinking to deliver impactful solutions across industries.

Location: Chennai (Work from office) 

Job Overview

We are seeking a strategic and results-oriented Head of Growth and Operations to lead and oversee our Website and SEO Managed Services division - Freshboost. This is a leadership role responsible for driving operational excellence, managing cross-functional teams, ensuring exceptional client delivery, and contributing to the overall growth and success of the business unit.

The Head of Growth and Operations will be accountable for the performance of Account Management, SEO, and Website Services teams, ensuring the successful delivery of client engagements while maintaining high standards of quality, efficiency, and customer satisfaction. The ideal candidate will possess strong leadership capabilities, commercial awareness, and a solid understanding of SEO, website development, digital marketing, Webflow, and WordPress.

Responsibilities

• Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.
• Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.
• Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.
• Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.
• Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.
• Act as the primary escalation point for delivery challenges, client concerns, and operational issues.
• Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.
• Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.
• Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.
• Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.
• Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.
• Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.
• Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.
• Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.
• Drive employee engagement, talent development, succession planning, and team capability building within the division.
• Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements.
• Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field.
• Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields.
• Minimum 2 years of proven experience in a leadership, managerial, or delivery management role.
• Demonstrated experience leading and managing high-performing cross-functional teams.
• Strong understanding of SEO, website development, digital marketing, client delivery, and account management practices.
• Working knowledge of Webflow, WordPress, website management processes, and SEO best practices.
• Proven ability to manage multiple teams, projects, and client engagements simultaneously.
• Experience establishing KPIs, managing performance, and driving operational improvements.
• Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives.
• Excellent leadership, stakeholder management, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Experience managing client relationships, service delivery operations, and business performance metrics.
• Ability to influence, motivate, and develop teams in a fast-paced environment.
• Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred.
• Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.

Job Title : Lead Java Developer (Backend)

Experience Required : 8 to 15 Years

Open Positions : 5

Location : Any major metro city (Bengaluru, Pune, Chennai, Kolkata, Hyderabad)

Work Mode : Open to Remote / Hybrid / Onsite

Notice Period : Immediate Joiner/30 Days or Less

About the Role :

• We are looking for experienced Lead Java Developers who bring not only strong backend development skills but also a product-oriented mindset and leadership capability.
• This is an opportunity to be part of high-impact digital transformation initiatives that go beyond writing code—you’ll help shape future-ready platforms and drive meaningful change.
• This role is embedded within a forward-thinking digital engineering team that thrives on co-innovation, lean delivery, and end-to-end ownership of platforms and products.

Key Responsibilities :

• Design, develop, and implement scalable backend systems using Java and Spring Boot.
• Collaborate with product managers, designers, and engineers to build intuitive and reliable digital products.
• Advocate and implement engineering best practices : SOLID principles, OOP, clean code, CI/CD, TDD/BDD.
• Lead Agile-based development cycles with a focus on speed, quality, and customer outcomes.
• Guide and mentor team members, fostering technical excellence and ownership.
• Utilize cloud platforms and DevOps tools to ensure performance and reliability of applications.

What We’re Looking For :

• Proven experience in Java backend development (Spring Boot, Microservices).
• 8+ Years of hands-on engineering experience with at least 2+ years in a Lead role.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Good understanding of containerization and orchestration tools like Docker and Kubernetes.
• Exposure to DevOps and Infrastructure as Code practices.
• Strong problem-solving skills and the ability to design solutions from first principles.
• Prior experience in product-based or startup environments is a big plus.

Ideal Candidate Profile :

• A tech enthusiast with a passion for clean code and scalable architecture.
• Someone who thrives in collaborative, transparent, and feedback-driven environments.
• A leader who takes ownership beyond individual deliverables to drive overall team and project success.

Interview Process

1. Initial Technical Screening (via platform partner)
2. Technical Interview with Engineering Team
3. Client-facing Final Round

Additional Info :

• Targeting profiles from product/startup backgrounds.
• Strong preference for candidates with under 1 month of notice period.
• Interviews will be fast-tracked for qualified profiles.

Role & Responsibilities:

AWS Cloud Management:

• Lead the design, deployment, and management of AWS cloud infrastructure to ensure

scalability, security, and reliability.

• Oversee the implementation of best practices for cloud resource utilization.

Automated Provisioning:

• Drive the development and maintenance of automated provisioning processes for

infrastructure deployment, leveraging tools such as Terraform and Packer.

• Continuously enhance deployment workflows to optimize efficiency.

Financial Operations (FinOps):

• Implement and champion FinOps practices to optimize cloud costs and resource

utilization.

• Conduct regular cost analysis and identify opportunities for cost savings without

compromising performance.

Infrastructure as Code (IaC):

• Collaborate with teams to implement and maintain IaC scripts for infrastructure

configuration and deployment.

• Ensure version control and consistency in infrastructure code across projects.

Team Leadership:

• Lead and mentor a team of DevOps engineers, providing technical guidance and

support.\

• Foster a collaborative and innovative team culture focused on continuous improvement.

Continuous Integration/Continuous Deployment (CI/CD):

• Drive the implementation and maintenance of CI/CD pipelines to automate software

delivery processes.

• Ensure seamless and reliable application deployments across environments.

Monitoring and Optimization:

• Implement monitoring solutions for cloud resources and applications.

• Proactively identify and address performance bottlenecks, ensuring optimal system

performance.

1. Building up and leading the Testing Team to the success of project
2. Defining the scope of testing within the context of each release / delivery
3. Deploying and managing resources for testing
4. Applying the appropriate test measurements and metrics in the product and the Testing Team
5. Planning, deploying and managing the testing effort for any given engagement.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

Team Lead – Operations

·       Must have work experience in a BPO of 1 year as a Team Lead

·       Should be fluent in English and Hindi (able to clear Versant 4)

·       Open to rotational shifts and week off  (24/7 process)

·       6 day working

·       Experience in Inbound calling

·       Managing a team of at least 15 callers

·       Must have qualities of a good leader