2+ Team leadership Jobs in Coimbatore | Team leadership Job openings in Coimbatore

Key Responsibilities

1. Supply & Demand Operations

● Build, train, and retain a robust pipeline of supply (driver-partners) to meet growing demand

across zones.

● Ensure zonal-wise fulfillment and continuous balance between supply & customer demand.

● Monitor daily operations and KPIs to ensure smooth execution and address bottlenecks

proactively.

2. Team Leadership

● Lead and mentor a team of 5–10 high-performing field executives.

● Track performance, drive accountability, and implement structured review mechanisms.

● Identify skill gaps and ensure continuous team development and motivation.

3. Community & Relationship Management

● Engage with the driver and customer communities to promote loyalty, resolve grievances,

and enhance satisfaction.

● Build and manage strong partner/customer relationships and negotiate effectively when

needed.

● Be the point of escalation and resolution for high-impact or critical issues.

4. Market & Competitive Intelligence

● Conduct detailed market mapping and competitor analysis.

● Generate actionable insights from field data to improve supply strategy, pricing, and partner

incentives.

5. Operational Excellence

● Drive SOP adherence and build efficient processes across supply acquisition, customer

onboarding, and service delivery.

● Suggest improvements based on ground-level insights and implement scalable practices.

6. Branding & Engagement

● Plan and execute BTL (Below-The-Line) marketing campaigns to increase Porter’s local

visibility.

● Collaborate with the marketing team to roll out hyperlocal promotional initiatives.

7. Retention & Growth Initiatives

● Actively engage in supply and customer retention initiatives through engagement calls,

feedback loops, issue redressals, and fulfilment tracking.

Ensure repeat usage by managing post-onboarding experiences and offering timely

interventions.

Skills & Competencies

● Excellent verbal and written communication skills in English and regional language.

● Strong sales acumen and experience in driving metrics-based performance.

● Ability to work with large data sets and generate insights; experience in Advanced Excel is a

must.

● Basic knowledge of SQL is a plus.

● Strong analytical and numerical abilities.

● Experience in managing field teams and on-ground operations.

● Proven record in community building, partner negotiation, and vendor/driver engagement.

● High level of ownership, resilience, and problem-solving mindset.

● Willingness to work on-field and manage tasks hands-on.

● Knowledge of logistics, transportation, or last-mile delivery industries is highly preferred.

Eligibility

● Graduation is mandatory; MBA or postgraduate degree is a plus.

● Minimum 3 years of experience in sales, field operations, or logistics, with at least 1–2 years

in a team lead or supervisory role.

Team Recruitment and Development: Building and nurturing a dynamic team through effective recruitment strategies and continuous development initiatives.

Operational Oversight: Managing daily operations to ensure efficiency and alignment with company objectives.

Sales and Client Service: Driving sales performance and ensuring exceptional service delivery to clients.

Strategic Planning: Implementing strategies to achieve business objectives and contribute to the company's growth.