Python
Machine Learning (ML)
C++Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for leaders.
At Convin, we are leveraging AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing cost. We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, PlanetSpark.
If you love AI, understand SaaS, love selling and looking to join a ship bound to fly- then Convin is the place for you!
We are seeking a talented and motivated Core Machine Learning Engineer with a passion for the audio domain. As a member of our dynamic team, you will play a crucial role in developing state-of-the-art solutions in speech-to-text, speaker separation, diarization, and related areas.
Responsibilities
- Collaborate with cross-functional teams to design, develop, and implement machine learning models and algorithms in the audio domain.
- Contribute to the research, prototyping, and deployment of speech-to-text, speaker separation, and diarization solutions.
- Explore and experiment with various techniques to improve the accuracy and efficiency of audio processing models.
- Work closely with senior engineers to optimize and integrate machine learning components into our products.
- Participate in code reviews, provide constructive feedback, and adhere to coding standards and best practices.
- Communicate effectively with team members, sharing insights and progress updates.
- Stay updated with the latest developments in machine learning, AI, NLP, and signal processing, and apply relevant advancements to our projects.
- Collaborate on the development of end-to-end systems that involve speech and language technologies.
- Assist in building and training large-scale language models like chatGPT, LLAMA, Falcon, etc., leveraging their capabilities as required.
Requirements
- Bachelor's or Master's degree in Computer Science or a related field from a reputed institution.
- 5+ years of hands-on experience in Machine Learning, Artificial Intelligence, Natural Language Processing, or signal processing.
- Strong programming skills in languages such as Python, and familiarity with relevant libraries and frameworks (e.g., TensorFlow, PyTorch).
- Knowledge of speech-to-text, text-to-speech, speaker separation, and diarization techniques is a plus.
- Solid understanding of machine learning fundamentals and algorithms.
- Excellent problem-solving skills and the ability to learn quickly.
- Strong communication skills to collaborate effectively within a team environment.
- Enthusiasm for staying updated with the latest trends and technologies in the field.
- Familiarity with large language models like chatGPT, LLAMA, Falcon, etc., is advantageous.
Subodh Popalwar
Software Engineer, Memorres
About Convin
Convin.ai is an AI-backed contact center software company that uses conversation intelligence to record, transcribe, and analyze customer conversations. We provide solutions for sales, support, and collections teams to maximize business output across customer-facing interactions.
Convin uses AI to improve customer interactions by analyzing and optimizing conversations. Our platform helps businesses automate quality assurance, uncover business-driving behaviors, and create personalized coaching instances for agents.
Founded in 2020 by four IIT Delhi alumni: Ashish Santhalia, Bharat Patidar, Atul Shree, and Durgesh Choudhary, Convin has grown 3x over the past year. We are projecting a 200% growth in new customers and plans leading to tripling our revenue by 2024-25.
Convin.ai is an AI-backed contact center software company that uses conversation intelligence to record, transcribe, and analyze customer conversations. They provide solutions for sales, support, and collections teams to maximize business output across customer-facing interactions.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres