AI/ML Engineer

Job Summary

A Desktop Support Engineer provides critical technical support to end-users, resolving hardware, software, and network issues to ensure seamless business operations. This role combines hands-on troubleshooting with proactive system maintenance, serving as the frontline IT resource for organizations.

Key Responsibilities

1. Technical Support

• Resolve Level 1/2 issues for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot OS errors (Windows 10/11, macOS), application crashes (MS Office 365, Adobe), and driver conflicts.

1. System Management

• Install, configure, and update operating systems, software, and security patches.
• Manage user accounts via Active Directory/Azure AD (password resets, group policies).

1. Hardware Maintenance

• Diagnose/replace faulty components (RAM, HDD/SSD, motherboards).
• Maintain IT inventory and asset tracking.

1. Network & Security

• Troubleshoot LAN/Wi-Fi, VPN, DNS, and DHCP issues.
• Implement antivirus solutions and enforce data security protocols.

1. User Collaboration

• Guide end-users through solutions via phone, remote tools (TeamViewer), or in-person.
• Assist in onboarding/offboarding (workstation setup, access provisioning).

Qualifications

• Technical Skills:
• Proficiency in Windows/macOS, M365, Active Directory, and basic networking.
• Hardware troubleshooting (A+ certification preferred).
• Soft Skills:
• Strong problem-solving, communication, and customer service abilities.
• Experience:
• 2+ years in desktop support or related IT roles.
• Familiarity with ITSM tools (ServiceNow, Jira) is a plus.

Work Environment

• Location: On-site (office/corporate) with hybrid/remote flexibility.
• Schedule: Standard business hours; occasional on-call/weekend support.
• Salary Range: $45,000–$70,000/year (based on experience/certifications).

Who we are

At CoinCROWD, were building the next-gen wallet for real-world crypto utility. Our flagship product, CROWD Wallet, is secure, intuitive, gasless, and designed to bring digital currencies into everyday spending from a coffee shop to cross-border payments.

Were redefining the wallet experience for everyday users, combining the best of Web3 + AI to create a secure, scalable, and delightful platform

Were more than just a blockchain company, were an AI-native, crypto-forward startup. We ship fast, think long, and believe in building agentic, self-healing infrastructure that can scale across geographies and blockchains. If that excites you, lets talk.

What Youll Be Doing :

As the DevOps Lead at CoinCROWD, youll own our infrastructure from end to end, designing, deploying, and scaling secure systems to support blockchain transactions, AI agents, and token operations across global users.

You will :

- Lead the CI/CD, infra automation, observability, and multi-region deployments of CoinCROWD products.

- Manage cloud and container infrastructure using GCP, Docker, Kubernetes, Terraform.

- Deploy and maintain scalable, secure blockchain infrastructure using QuickNode, Alchemy, Web3Auth, and other Web3 APIs.

- Implement infrastructure-level AI agents or scripts for auto-scaling, failure prediction, anomaly detection, and alert management (using LangChain, LLMs, or tools like n8n).

- Ensure 99.99% uptime for wallet systems, APIs, and smart contract layers.

- Build and optimize observability across on-chain/off-chain systems using tools like Prometheus,

Grafana, Sentry, Loki, ELK Stack.

- Create auto-healing, self-monitoring pipelines that reduce human ops time via Agentic AI workflows.

- Collaborate with engineering and security teams on smart contract deployment pipelines, token rollouts, and app store release automation.

Agentic Ops : What it means

- Use GPT-based agents to auto-document infra changes or failure logs.

- Run LangChain agents that triage alerts, perform log analysis, or suggest infra optimizations.

- Build CI/CD workflows that self-update or auto-tune based on system usage.

- Integrate AI to detect abnormal wallet behaviors, fraud attempts, or suspicious traffic spikes

What Were Looking For :

- 5 to 10 years of DevOps/SRE experience, with at least 2 to 3 years in Web3, fintech, or high-scale infra.

- Deep expertise with Docker, Kubernetes, Helm, and cloud providers (GCP preferred).

- Hands-on with Terraform, Ansible, GitHub Actions, Jenkins, or similar IAC and pipeline tools.

- Experience maintaining or scaling blockchain infra (EVM nodes, RPC endpoints, APIs).

- Understanding of smart contract CI/CD, token lifecycle (ICO, vesting, etc.), and wallet integrations.

- Familiarity with AI DevOps tools, or interest in building LLM-enhanced internal tooling.

- Strong grip on security best practices, key management, and secrets infrastructure (Vault, SOPS, AWS KMS).

Bonus Points :

- You've built or run infra for a token launch, DEX, or high-TPS crypto wallet.

- You've deployed or automated a blockchain node network at scale.

- You've used AI/LLMs to write ops scripts, manage logs, or analyze incidents.

- You've worked with systems handling real-money movement with tight uptime and security requirements.

Why Join CoinCROWD :

- Equity-first model: Build real value as we scale.

- Be the architect of infrastructure that supports millions of real-world crypto transactions.

- Build AI-powered ops that scale without a 24/7 pager culture

- Work remotely with passionate people who ship fast and iterate faster.

- Be part of one of the most ambitious crossovers of AI + Web3 in 2025.

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc.

The ideal candidate will be responsible for developing a highly scalable and secure code.

Responsibilities:-
- Able to take the Extreme Ownership of modules/product/projects
- Able to learn & implement new technology/framework/library at God Speed
- Able to come with an optimal solution for the business problem
- Can handle calls with the client & customer to know their feedback
- Writing clean code & able to dig into other's code or open-source code.

Desired Candidate Profile:-
- Good problem-solving skills are a must

- Expertise in Node.js development, Javascript (hands-on Experience )
- Exposure to developing APIs with Node JS
- Knowledge of Node.js and frameworks available for it such as Express, sails.js, StrongLoop, etc
- Knowledge of SQL and NoSQL database
- Knowledge of tools like Docker, Git, Postman, JSdocs, etc.
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Added advantage (Python or Ruby or Golang)
- Self-motivated and able to drive the team
- Good communication and interpersonal skills
- Experience in working in fintech is a plus

 How we are different 
 -We are a young and dynamic team who are obsessed with solving the business problem at scale.   

-We are a technology agnostic company that focuses more on finding the optimal solution to the business problem rather than technology.

 Why join us
 - We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career.
- We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
- There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of times and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz.
- Get mentored by the best in the industry
- Flexible working hours
- Perks best in the industry

●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.

● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.

● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.

● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.

● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.

● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.

● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.

● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.

● Attracting New Players: Initiate new strategies to attract new players to choose our website.

● Personalized Customer Engagement: Engage with customers through personalized conversations.

● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.

● Other tasks assigned by the Sales and Operation Head and Managers.

The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards

Work Experience Requirements

● Experience in Sales Data Analysis;

● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;

● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;

● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;

● Strong analytical and problem-solving skills, and attention to detail;

● Excellent communication skills, both written and oral, and active listening skills;

● Motivated self-starter;

● Willing to learn;

● Must be willing to report onsite in Cambodia

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task

We are looking for a Backend developer who is passionate about building end to end applications. 

What you will be doing: 

• Designing and developing scalable applications and takes care of test and deployment as well. 
• Managing individual project priorities, deadlines, and deliverables. 
• Architect and implement software libraries in a multi-cloud environment 
• Design and build a flexible logging, monitoring, and alerting infrastructure 
• Build scalable APIs using python and is familiar with the latest developments in the language 

Skills Required: 

• Expert in Python 3 
• Detailed knowledge of Python web framework Django or Flask (2 to 3 years) 
• Familiarity with some ORM (Object Relational Mapper) libraries, 
• Knowledge of Django REST framework and its concepts like Serializers, Viewsets, Filters, Mixins. 
• Experience with relational databases like PostgreSQL, MySQL 
• Experience with Python libraries like Pandas, Numpy. 
• Experience with databases NoSQL databases like MongoDB, Cassandra, DynamoDB is a big plus 
• Experience with technologies like Celery, Gunicorn, Redis. 
• Knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems. 
• Experience with working on Linux system, GIT, CI/CD pipelines. 
• Experience in designing scalable architectures to support a data-intensive application. 
• Experience of working with AWS services like EC2, S3, RDS, lambda etc. 
• Previous work experience at a product-based company or startup would be a bonus. 
• Prior experience working in IoT domain or energy sector will be plus. 

Personality traits we really admire: 

• Great attitude to ask questions, learn, and suggest process improvements. 
• Attention to detail and helps identify edge cases. 
• Equal importance to planning, coding, code reviews, documentation, and testing. 
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster. 
• Adheres to release cycles and absolute commitment to deadlines.