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Customer Support Jobs in Indore

9+ Customer Support Jobs in Indore | Customer Support Job openings in Indore

Apply to 9+ Customer Support Jobs in Indore on CutShort.io. Explore the latest Customer Support Job opportunities across top companies like Google, Amazon & Adobe.

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Fxbytes technologies

at Fxbytes technologies

1 recruiter
Shweta Bharti
Posted by Shweta Bharti
Indore
1 - 5 yrs
₹1L - ₹3L / yr
Customer Support
Communication Skills
Customer Service

JD : Customer Support Executive

 

We are looking for enthusiastic Customer Support Executives with excellent communication skills.

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Experience in support and service domains.

  •  

Good knowledge of handling Excel, Word, and website access

  •  

Should understand customer requirements and close deals over call.

  •  

Candidates should have excellent communication skills in Hindi and English (good to have).

  •  

Personality: Communication Skills, Convincing ability, Self-motivated, Accessible, Analytical

 

Graduate/PG with a minimum of 6 months of experience.

Preference for immediate Joiners


Follow me on LinkedIn to get more job updates 👇


https://www.linkedin.com/in/shweta-bharti-a105ab197/

 

 

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MMF Infotech Technologies Private Limited
Indore
0 - 3 yrs
₹1.5L - ₹2L / yr
Customer Service
Customer Support
Key account management
Leadership
Communication Skills

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

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MMF Infotech Technologies Private Limited
Indore
0 - 3 yrs
₹1.5L - ₹2L / yr
Customer Support
Customer Service
Communication Skills
Customer Relationship Management (CRM)

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

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REDVision Technologies

at REDVision Technologies

1 recruiter
Nidhi Patidar
Posted by Nidhi Patidar
Remote, Indore
0 - 5 yrs
₹1.4L - ₹2.4L / yr
Technical support
Customer Support
English Proficiency
Business Process Outsourcing (BPO)
  1. Excellent communication skills.
  2. They should be able to handle inbound calls
  3. They must have to provide training to customers.
  4. They need to provide Technical help IN software to customers.
  5. They must be able to solve problems to clients by calls via emails.
  6. Excellent understanding of excel, pages, word, number & Keynote.
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MMF

at MMF

1 recruiter
Muskan Sharma
Posted by Muskan Sharma
Indore
0 - 3 yrs
₹1.2L - ₹1.8L / yr
Front office
Receptionist
Customer Service
Customer Support
Office administration

Requirements:-

 

  • Excellent organizational skills.
  • Customer service attitude.
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Proven work experience as a Receptionist, Front Office Representative or similar role.
  • Direct visitors to the appropriate person and office.
  • Answer, screen and forward incoming phone calls.
  • Provide basic and accurate information in-person and via phone/email.
  • Maintain office security by following safety procedures and controlling access via the reception desk.
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Indore
0.6 - 3 yrs
₹1.4L - ₹2.2L / yr
Customer Support
  • Assisting and coordinating with operations team
  • supporting administrative staff
  • conducting marketing research
  • documentation and reporting to the operations department
  • preparing reports on competitor product analysis
  • ensuring if everything is working in a perfect manner
  • using technology to keep the company updated behind the curtains
  • Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Responsible for rendering useful administrative support to other members of the customer care team.
  • Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  • Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
  • Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
  • Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
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Indore
0.6 - 3 yrs
₹1L - ₹3L / yr
Customer Support
Back office
Voice
Non-voice
US Shifts
  • Assisting and coordinating with operations team
  • supporting administrative staff
  • conducting marketing research
  • documentation and reporting to the operations department
  • preparing reports on competitor product analysis
  • ensuring if everything is working in a perfect manner
  • using technology to keep the company updated behind the curtains
  • Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Responsible for rendering useful administrative support to other members of the customer care team.
  • Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  • Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
  • Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
  • Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Read more
MoreYeahs

at MoreYeahs

3 recruiters
Lovely Sharma
Posted by Lovely Sharma
Indore
1 - 5 yrs
₹2L - ₹5L / yr
Customer Service
Customer Support
English Proficiency
Communication Skills
Customer Relationship Management (CRM)

Responsibilities

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Manage calls and respond to customer’s email
  • Provide product and services information to customers
  • Approach expected customers and give a presentation on current projects and services
  • Research required information using available resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary

Qualifications and skills:

  • Proficient in relevant computer applications
  • 2-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
  • Ability to handle the stressful situation appropriately
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Objective creations

at Objective creations

1 recruiter
Chandra Shekhar Chourasiya
Posted by Chandra Shekhar Chourasiya
Remote, Pune, Mumbai, Indore
2 - 9 yrs
₹2L - ₹3L / yr
International Business
Business Development
Fundraising
Customer Support
Trading
+2 more
International marketing 
Business development 
Oem management 
Warehousing management 
Funding
Establishing new contacts 
End to end sales cycle. 
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