Job Summary
We are looking for a Customer Support Executive who will act as a liaison between the company and its customers. The ideal candidate will provide timely, accurate, and professional support, resolve customer queries, and ensure a high level of customer satisfaction.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, or social media
- Resolve product or service issues by understanding customer concerns and providing solutions
- Maintain detailed records of customer interactions and transactions
- Follow up with customers to ensure issue resolution and satisfaction
- Provide accurate information about products, services, and company policies
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Customer Support Executive
Process: Kotak Bank Process
Eligibility:
Graduates with 6+ months experience
Undergraduates with 6+ months experience
Communication Requirement (Versant):
Versant 3 – Average Communication
Versant 4 – Good Communication
Salary (Take Home):
Graduate
Versant 3: ₹17,000
Versant 4: ₹18,000
Undergraduate
Versant 3: ₹16,000
Versant 4: ₹17,000
Job Responsibilities:
Handle customer queries related to Kotak Bank products
Resolve customer issues professionally
Maintain quality and customer satisfaction
Job Details:
Shift Timing: 9:30 AM – 6:30 PM
Shift: Day Shift
Week Off: 1 Rotational Week Off
Location: Eureka Outsourcing Solutions
Job Responsibility:
- Ability to effectively pitch Company's offerings in AdTech space among Brands / Advertisers (app companies) and Digital Media Agencies at multiple levels.
- Build and maintain client relationships with both new and existing clients and provide solutions with effective customer satisfaction & business upsell
- Identify and build active sales pipeline to work upon and convert them to achieve a quarterly / half yearly sales target.
- Meet & Exceed Sales / Revenue Target (Quarterly and Half-Yearly)
- Work closely with cross functional teams and use collaborative problem-solving skills.
Job Requirements:
- Minimum 4 years of relevant Sales experience in Digital Ad / AdTech space in US/RU/CA/UK/UAE/SA/JP/KR markets.
- Self-starter with ability to develop/suggest on the spot customized solutions and bag orders.
- Prior earned strong network / contacts among Advertisers (app companies) / Digital Media Agencies
- Knowledge of Mobile App Campaigns Ecosystem (CPI /CPR/ CPT/ CPL/CPC etc)
- Excellent English Communications skills – written & verbal.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptWe are looking for an experienced developer to join our team. You must have 2 to 4 years of work experience in PHP and should have delivered at least 4 projects.
Required Skills (more the better):
- PHP, Laravel, MySQL/ MariaDB, HTML5, CSS3, JavaScript, AJAX/ Fetch, jQuery, Web services and APIs
- MVC framework, Design Patterns, Authentication, Eloquent, Providers, Middleware, Supervisor, Cron Jobs, Postman etc.
- Experience of entire software development lifecycle
- Project delivery experience and has handled clients directly
- Managed a team of at least 4 developers
- Client Interaction and requirements management
Additional Skills:
- Versioning tools such as Git, Bit Bucket, and concepts like branching
- DevOps: Knowledge of operating systems, hosting and deployment on cloud platforms like Amazon Web Services, Google Cloud, Azure etc will be added advantage
Responsibilities will include:
- Writing clean, well-designed code
- Debugging code and fixing bugs
- Ensuring code quality and security by following industry standards
- Managing code repositories and deploying builds
- Contributing to all phases of the development lifecycle
- Participating in team meetings and client meetings/ calls
- Learning new technologies
Why should I join Big Rattle?
Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.
You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.
The company offers benefits like
- Healthcare coverage (including Covid-19 vaccination reimbursement)
- Technical certification fee reimbursements
- Technical training fee reimbursements
- 5-day work week
- Flexible working hours
- Hybrid working
NodeJS (Node.js)Javascript
Python1. Design and implement RESTful APIs
2. Optimize the performance of applications for full-scale production deployments
3. Test software to ensure responsiveness and efficiency
4. Participate in code reviews
5. Write clean, scalable & efficient code along with technical documentation
Requirements:
1. 5+ years of backend development experience along with a degree in Computer Science, Statistics, or a relevant field
2. Sound knowledge and application of algorithms and data structures with space and complexities
3. Hands-on experience with JavaScript and Node.js
4. Knowledge of scripting languages like Python is a plus point.
5. Effective communication skills: Regularly achieve consensus with peers and clear status updates
6. A willingness to learn new technology, whatever lets you deliver the best product
Benefits:
1. You get to work in a liberal environment with some of the best engineers and entrepreneurs
2. Competitive CTC along with the opportunity to receive ESOPs/Tokens
3. Remote work culture
Bonus Points:
1. Understanding of web3 concepts
2. Experience working in blockchain or fintech space
3. Founded or have worked as a founding engineer in a startup previously.
4. Experience working with a remote team
AngularJS (1.x)Angular (2+)React.jsNodeJS (Node.js)
MongoDBResponsibilities:
- Develop and maintain scalable web applications using the MERN stack.
- Design and implement responsive user interfaces with React.
- Build server-side logic using Node.js and Express.js.
- Manage and optimize databases using MongoDB.
- Integrate third-party services and APIs.
- Write clean, maintainable, and efficient code.
- Collaborate with front-end and back-end teams to ensure smooth development processes.
Job Title: Senior Product Delivery Manager
Job Location: Mumbai
About Qrata
We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting.
About the company we are hiring for
It is a global technology firm that offers a SaaS based Delivery Automation Platform. The software helps brands across Food & Beverage, Courier, Express and Parcel, eCommerce & Retail and Transportation (3PLs, 4PLs, etc.) to digitize, optimize and automate deliveries across the supply chain.
It is Growing at an average rate of 120% YoY, it has 200+ enterprise clients in 50+ countries with headquarters in New Jersey, USA and regional offices in Mumbai, Jakarta, Delhi, and Dubai. They are backed with $49.5 million across three rounds of private equity investments by Tiger Global Management, Stead view Capital and Alibaba Group of companies.
They are incredibly excited about the SaaS ecosystem as well and proud to be one of the frontrunners when it comes to building a SaaS platform for the logistics industry. With some of the biggest brands like KFC, Starbucks, McDonald’s, Singapore Post and Decathlon as their clients, their platform has matured tremendously and powers millions of shipments across the globe every day.
Their Culture
Most of their workforce is in Mumbai and there are a bunch of people interested in technology and working at the forefront of innovation in the logistics automation industry. With smaller teams distributed across the globe, the entire team gets together during their annual workcation. The vision of building a global enterprise company and going IPO is what drives us to achieve more, every day!
They endeavour to change the world through continuous innovation and optimization in the space of logistics and supply chain management. Join them as they create the next version of an impactful product which aims to revolutionize business processes and user behaviour through unprecedented forms of disruption
We are currently scouting for Senior Product Delivery Manager
As they experience exponential growth, they are looking for individuals having experience in implementing SaaS solutions for large, global enterprises. The ideal candidate will be an innovative self-starter comfortable working in a start-up environment and adept at managing client expectations. You will be the face of company to C-level executives and senior leaders of our enterprise clients.
You will develop the strategy behind implementations, and bring an obsession for exceeding customer expectations by delivering in accordance with project success metrics. You will also build long-term relationships with the clients, connecting with key business executives and stakeholders. You will liaise between clients, cross-functional internal teams and other system integrators to ensure the timely and successful delivery of our solutions according to customer needs
Responsibilities
- Work with Business Development, Product Management and Engineering team to build highly scalable SaaS products and integration modules
- Connect with clients to determine their technical and functional requirements and recommend appropriate solutions to ensure successful product implementation
- Prepare detailed project plans that blend client requirements well with the company’s visions and co-ordinate across various teams to establish smooth execution during all phases of project
- Adhere to the standards of scope, timeline, and budget throughout the entire execution of project lifecycle and ensure success of the project
- Work closely with development team to explain the requirements and constantly monitor the progress
- Be hands-on, adopt practical approach to software and technology
- Suggest improvements in systems & processes and assist technical team with issues needing technical expertise
- Create technical content such as blogs, technical specification documents and system integration requirements documents
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field
- 8 to 10 years of experience in project and delivery management for Enterprise SaaS companies
- Solid technical background with minimum 2-years of hands-on experience in software development preferably in cloud technologies
- Proven ability to drive large scale global projects with deep understanding of agile SDLC, high collaboration and leadership
- Strong working knowledge of Microsoft Office
- Excellent written and oral communication skills, judgement, and decision- making skills, and the ability to work under continual deadline pressure
- Willingness to travel occasionally within India and internationally
Must Haves:
· Bachelor's Degree in Computer Science, Information Technology, or related field
· Experience in project and delivery management for Enterprise SaaS companies
· Solid technical background with minimum 2-years of hands-on experience in software development preferably in cloud technologies
· Proven ability to drive large scale global projects with deep understanding of agile SDLC, high collaboration and leadership
· Strong working knowledge of Microsoft Office Excellent written and oral communication skills, judgement, and decision- making skills, and the ability to work under continual deadline pressure
Willingness to travel occasionally within India and internationally
HTML/CSS
PHPDesignation: Magento Developer / Sr. Magento Developer
Experience: 3+yrs
Location: Anywhere in India ( WFH for now for next 8-10months)
No. of Positions: 2
Notice Period: Immediate / Less than 30days (Do not share which is above this notice period)
Job Description:
Magento Developers with 3+ years of experience
1) Should have hands-on experience in Magento module/extension development
2) Should be able to quickly understand existing custom modules in Magento and customize and manage it further.
3) Hands-on experience in developing and consuming API/REST calls both inbound and outbound within Magento
4) Should know how to develop WebService/API/REST calls as per Magento architecture, coding standard
5) Troubleshooting integration issues from API/REST calls.
6) Excellent knowledge of PHP, JavaScript, HTML5, and CSS.
7) Good working experience on MySQL, developing complex SQL queries, design tables/database for complex business models
8) Knowledge of MVC, OOPs, Design Patterns – especially the design patterns used in Magento
9) Knowledge of Magento theming / UI components is preferred.
10) Hands-on experience with Magento 2 Porto Theming
11) Knowledge of deployment process in Cloud, especially for Magento
12) Should be competent and confident to speak up in team meetings, discussions, war rooms
13) Good command of English language
14) Should be able to work under minimal supervision
15) Should be able to coordinate with other teams and collectively solve issues.
16) Should be able to work independently as well as team
17) Candidate should have prior work experience in Magento Enterprise.
As the Senior Customer Success Manager, you will lead the onboarding and post-sales efforts in
building and delivering value to our clients. You will be advising, assisting, and guiding the
Company clients about Empuls (Company product) to ensure complete adoption of its features -
thereby enhancing the product usage and business growth. You will be responsible for product
metrics like NPS, churn, MAU, etc
Key responsibilities
1. Involve actively in the complete lifecycle from the pilot, onboarding to the complete
duration of the subscription period.
2. Establish deployment goals and success factors and then develop a plan to carry them out
successfully.
3. Guide, educate, and train the client teams on product adoption.
4. Monitor, document and analyze the progress towards the stated goals and results.
5. Have a data-driven approach in providing solutions for the identified usage gaps.
6. Build value-based relationships with the clients as the single point of contact.
7. Identify right business use cases where Empuls can be applied and work with the client
for getting them implemented ensuring measurable results.
8. Drive opportunities for cross-selling and upselling.
9. Negotiating and closing renewals with existing clientele.
10. Communicate and brainstorm with the product team on customer feedback and help
refine the product roadmap.
11. Work with the marketing team to execute customer surveys, case studies, usability tests,
etc.
Whom will you work with?
You will closely work with the product team. You will report to the product team.
What are we looking for?
● An enthusiastic individual with 4-8 years of experience in customer success in an HR
tech/ SaaS company.
● Experience managing customers (Small, mid and large) and handoff from Sales to
onboarding to customer success.
● Relevant experience in account management and customer success, preferably for SaaS
products.
● Bachelor’s/Master's degree in any HR, Tech, MBA etc.
● Strong interpersonal skills with excellent listening skills and empathy quotient.
● Excellent written and verbal communication.
● Self-motivated, team player with a high focus on customer centricity and delight.
● Expertise in handling client issues and servicing the client in a fast-paced environment.
● Preferred – experience in the HR domain and Technical skills.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity
to work with a team of highly talented young professionals. We also offer a whole load of
benefits to make your stay enjoyable with this company.
We are,
A SaaS commerce company helping organizations enhance employee engagement by offering
products in the area of rewards & recognition, employee surveys via Empuls, incentive
management via Compass, and an e-commerce product catalog via Plum. We welcome you to
explore the website to learn more about us.
Way forward,
If you find this role exciting and want to join us at Bangalore, India, then apply by clicking
below. Provide your details and upload your resume. All received resumes will be screened,
shortlisted candidates will be requested to join for a discussion and on mutual alignment and
agreement, we will proceed with hiring
Best Opportunity for Experienced Professionals
Role/Position-Tester (Manual)
Job Title: Assistant Manager
Function:TS
Level: N/A
Reporting Relationship:Direct line reporting to Test Lead
Travel: N/A
Location: India
Target Companies: Companies with Technology + Business Processes
Target Roles: Manual Tester
Role Expectation?
He/ she should be a post-graduate or graduate with at least 4 years of professional experience in a variety of business environments with hands on
knowledge of web testing. Candidates must have excellent analytical skills, good knowledge of project life cycles and the ability to work in a team
environment. He/she should have below skills:
Producing clear and concise test results, both detailed and summary.
Working with other testers and development teams to ensure the spread of good practices and knowledge.
Superior attention to detail, problem-solving and organizational skills
Ability to work effectively with minimal supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure
Other duties as assigned
Skills Required
Good understanding of agile processes.
Identification / Review of test cases, test scenarios & test execution
Good understanding of testing web-based applications
Hands on experience in Data migration and interface testing
Defect Management Life Cycle.
Experience in Black box testing (System, System Integration & Regression testing concepts)
Experience in creating test plans & test design
Good communication, analytical and presentation skills, problem solving skills and learning attitude
Excellent verbal and written communication skills
Bachelor & degree in Computer Science or equivalent work experience
Knowledge of at least one tool like QC or JIRA or any other similar tool
Broad Job Profile
Writing and executing test cases.
Ability to work independently
Helping to ensure requirements have clear and concise acceptance criteria
Producing clear and concise test results, both detailed and summary.
Working with other testers and development teams to ensure the spread of good practices and knowledge.
Superior attention to detail, problem-solving and organizational skills
Ability to work effectively with minimal supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure
Other duties as assigned
Work hours and availability
• Core working hours are between UK time 8:30am and 5:30pm.
• Flexible to work in shifts to maintain overlap with UK working hours.
• Flexible in working outside of core business hours if needed (mostly during releases).
Notice Period - 15 days
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon