Customer Support Executive

• Strong Product Design Profile, with a focus on B2B Enterprise products
• Mandatory (Experience 1) – Must have 4+ YOE in hands-on experience in Product Design, with recent 2+ YOE in complex B2B Enterprise scale Products
• Mandatory (Experience 2) – Must have strong hands-on experience in solving complex B2B workflows, creating wireframes, UI mockups and prototypes
• Mandatory (Portfolio) - Must have strong Product Designs for complex B2B Enterprise level applications, (like B2B dashboards, Admin configurations, analytics etc)
• Mandatory (Company) - Large-Scale B2B SaaS / Enterprise-level Products

Job Description:

• Should have basic experience in animation principles.
• Good understanding of aesthetics and animated canvas.
• Able to understand project requirements and handle projects independently.
• Create and Edit Videos for all projects and use motion for the created videos
• Strong learning capability.
• Having a good knowledge of Excel tools
• Framework experience would be beneficial.
• Should be comfortable working with the team.
• Strong expertise in Motion Graphics, with a blend of creative visualization, modern design, and typography.
• Proficiency in handling DSLR cameras for internal photo/video shoots and enhancing footage with effects and elements to produce high-quality videos.
• Basic knowledge of UI design is a plus, as it may be required for certain UI-related tasks and team collaboration.
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Skills required:

• Demonstrated experience in a graphic and motion design position.
• A strong portfolio that highlights one's creativity and attention to detail.
• Excellent time management and communication abilities.
• Expert proficiency in Adobe After Effects, Adobe Premiere, Adobe Illustrator, and Adobe Photoshop.
• Knowledge of Figma and Blender 3D is a plus.
• Experience with BodyMovin (Lottie) and Duik plug-ins will be considered an added advantage.

About Upswing

Open banking is a reality of this decade and it needs robust, customizable and secure rails to run on. Our mission is to enable consumer companies to offer differentiated financial products and empower financial institutions with greater reach through our Secure, Scalable, and easy-to-integrate API platform.

Every company today has an opportunity to extend financial services to make banking experiences lively and delightful. Our open finance-as-a-service platform is highly customizable, simple, and modular which significantly reduces the integration effort for our partners to launch financial products in weeks, not years.

At Upswing, we are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.

What will you do if you join us?

• Implement responsive web design principles to ensure that our company website renders well across multiple devices
• Design a framework for creating user apps that grow with the needs of the company
• Monitor website performance, watch for traffic drops related to site usability problems, and rectify the issues
• Review app and feature coding and plan future website upgrades with the development team
• Assist in the development of applications and features that will be put on the website and in internal functions as well

You should have

• Bachelor’s Degree in Computer Science or a related field, with 3+ years of web development experience. Development experience for Mobile screens would be a plus
• Strong knowledge of Javascript. Proficiency in Typescript & React Js would be a plus
• Strong knowledge of web development tools and programming languages

Business Development/Merchant Acquisition Job Description

Role Summary: In this role, the person would be responsible for people development and managing end-to-end merchant onboarding operations spanning lead generation, seller onboarding, and post-launch engagement. He/she will Identify, engage, onboard and support merchants.

Job Description

• Responsible for the overall merchant onboarding operational performance
• Perform Lead generation activities – Identify potential sellers through primary and secondary research, business listings, industry-specific databases, social media, referrals, and outbound calling – to build a healthy pipeline
• Put together acquisition collateral, sales scripts, segment database for approachable sellers, begin building sales pipeline
• Pre-screen sellers to ensure acceptance based against GMV potential & category suitability
• Assist sellers through the onboarding process
• Draft weekly written report and full sales funnel overview allowing for full clarity on sellers contacted and pipeline progress achieved
• Post-launch engagement – Track seller performance to maximize merchandise sale value, drive sponsored product and coupon adoption, order management, boost sales conversation, and merchant training, relationship management and support
• Manage onboarding experience including resolving onboarding / KYC related issues or KYC issues and exceptions to provide an exceptional merchant onboarding experience
• Ownership of Day-to-day operations to ensure all deliverables are met
• Identify Improvement Opportunities in Onboarding function, work with Product & Business teams for implementation.
• Gather all key learnings from Sellers and standardize, automate and scale the onboarding process, through partnership with internal stakeholders and use of technology.
• Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
• Ability to understand data trends and make inferences and recommend actions for improvement

To be successful, you must be able to:

- Identify, qualify, acquire and grow seller commitment to the Selling on Carorbis.

- Understand seller needs, defining clear project plans and executing to high expectations in a rapidly changing environment.

- Remain flexible to changing priorities, open to new ideas and have the Seller success firmly as the focus.

- Analyze customer data and make recommendations in order to maximize the potential of assigned sellers. Execute successfully on the plan recommended.

-Influence Sellers by acting as an expert of Carorbis tools and services.

-Use these metrics to guide your work and uncover hidden areas of opportunity.

-Meet or exceed quarterly Seller launches.

-Create and articulate compelling value propositions around the ‘Sell on Carorbis’ product.

Desired skills and experience:

• At least a Bachelor’s degree from a reputable institution
• At least 1 to 3 years of sales/business development/leads generation experience
• Knowledge in Customer & Merchant KYC, Lead generation, Lead management and Onboarding function
• Proficient in MS applications e.g., Microsoft Word / Excel / PowerPoint.
• Self-driven, proactive, with high levels of urgency and ownership
• Data-savvy; able to present & explain insights to stakeholders
• Strong problem solving, presentation & communication skills
• Strong number orientation
• Resourceful, adaptable, and teachable
• Driven, resourceful and independent
• Experience in acquiring merchants is an advantage

Basic Qualifications and Skills Required

• An understanding of and passion for e-commerce
• Work experience is preferred (2+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
• Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
• Ability to work in teams and ultimately focus on delivering results with high standards

About Carorbis

At Carorbis, we believe there is a better way to buy parts for your vehicle. It’s one of the least

understood and least transparent industries. Our goal is to simplify buying auto parts for

everyone through our business, education, and community. We are obsessively passionate about it.

If you're looking to join a fast scaling startup, that is making an impact on millions of car owners by making genuine products accessible > Solving supply issues in the automotive sector > and educating customers, then this is the job for you.

We offer great flexibility with benefits like work from home, paid leaves, flexible hours, and great pay. You will also have an opportunity for exponential growth.

Skills:

• Strong working knowledge of AWS.
• Implements AWS cloud platform.
• Infrastructure as Code, GitLab CI/CD, and DevOps standard methodologies
• scripting in Shell, Python, Ruby or any preferred scripting language

Terraform expertise is a MUST for this role.

a short exercise on terraform to all shortlisted candidates to demonstrate their hands-on skills on terraform before rolling out the offer

Desired Profile

 Providing expertise on all matters related to CI, CD and DevOps.

 Building and maintaining highly available production systems.

 Developing and maintaining release related documents, such as release plan, release notes etc.

 Ensuring quality releases and managing release and configuration change conflicts to resolution.

 Tracking release and publishing release notes.  Investigating and resolving technical issues by deploying updates/ fixes.

 Onboard applications to DevOps process.

 Setup and configure build jobs.

 Create automated deployment scripts.

 Configure JIRA workflow, and integrate with Jenkins / Micro-services.

Qualification

 Degree/Diploma in Computer Science, Engineering or related field and have previous experience as a DevOps Engineer.

 AWS Certification will be a plus.

 Experience of automation and provisioning approaches, using tools such as Terraform & Cloud Formation

Skillset Required

 Solid experience within release management, infra architecture, CI&CD.

 Highly goal driven and work well in fast paced environments.

 Proven experience of using Jenkins, Unix Shell Commands, Container technology (Docker, Kubernetes),

Java Programming, Groovy Script, Git, Code Branching Strategy, Maven, Gradle, JIRA, ECS, OpenShift.