Customer Support Executive

ServiceNow Configuration

Exp- 9+ Years

Shift time - 2 to 11 PM IST

Perform ServiceNow Configurations to build the ServiceNow scoped custom application for Purchase Request Management Workflows.

The activities would include:

Provide technical advisory for building a scalable and sustainable solution for Client.

Configure Application Data Model - Tables, forms, fields

Configure Application layout - Form and List layouts

Configure Users Data, create groups, assign roles

Setup Access Controls and Security Controls for the Application Scope

Portal/Workspace layout and foundational Setup

Create sub flows for all processes required for PRM flow

Configure end to end approval/review processes, business logics

Integrate Workorder creation sub flow with the main flow

Workflow Design- Publish for all processes

Build Redline Review Data model with ServiceNow Assessments & Surveys

Reports and Dashboards

Configure Integrations to ServiceNow platform

Profile: Devops Lead

Location: Gurugram

Experience: 08+ Years

Notice Period: can join Immediate to 1 week

Company: Watsoo

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of proven hands-on DevOps experience.
• Strong experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, etc.).
• Expertise in containerization & orchestration (Docker, Kubernetes, Helm).
• Hands-on experience with cloud platforms (AWS, Azure, or GCP).
• Proficiency in Infrastructure as Code (IaC) tools (Terraform, Ansible, Pulumi, or CloudFormation).
• Experience with monitoring and logging solutions (Prometheus, Grafana, ELK, CloudWatch, etc.).
• Proficiency in scripting languages (Python, Bash, or Shell).
• Knowledge of networking, security, and system administration.
• Strong problem-solving skills and ability to work in fast-paced environments.
• Troubleshoot production issues, perform root cause analysis, and implement preventive measures.

Advocate DevOps best practices, automation, and continuous improvement

Role & Responsibilities:

• Develop new business by Prospecting target accounts, Qualifying prospects & Closing sales.
• Take ownership of the entire sales funnel.
• Conduct cold outreach activities across various channels to generate new sales opportunities.
• Conduct discovery calls and product pitches with prospects to understand their needs, use cases, budgets, etc., and align them with Rekart's value proposition.
• Live demos & follow-up with the leads till the client signs the contract.
• Provide constant feedback to the technical team for enhancement of the product.
• Update and maintain real time data on the sales pipeline using CRM.
• Build and maintain professional relationships with both potential and existing clients.
• Discover and implement new lead generation strategies specific to the market to supplement inbound lead generation, working closely with the Marketing, Inside Sales, and Partnership teams.

Must Have:

• A minimum of 1-2 years of experience in B2B Sales / Business Development in selling technology-based products and services in domestic and/or global markets.
• Demonstrated success in achieving sales target on a monthly and yearly basis.
• Self-motivated individual seeking a challenging new opportunity with exceptional potential for growth.
• Excellent communication skills, both written and verbal, capable of engaging in conversations with C-level executives.
• Detail-oriented with the ability to articulate ideas clearly.
• A background in technology sales and B2B SaaS is an added advantage.

What can you expect from us:

• Constant Learning and Support
• Freedom & Responsibility
• Recognition of hard work & good talent.
• Transparency

Other benefits include provident fund, insurance, personal growth opportunities, technology growth opportunities etc.

Job Title: Accounts Consolidation and Reporting Manager

Location: Mumbai

Department: Finance & Accounts

Reports To:

Job Purpose:

The Accounts Consolidation and Reporting Manager will oversee the consolidation of financial data from various departments and projects within the engineering and construction company. This role is responsible for preparing accurate, timely financial statements, ensuring compliance with accounting standards, and providing comprehensive financial reporting to senior management.

Key Responsibilities:

1.      Financial Consolidation:

o  Consolidate financial data from multiple business units and projects to prepare consolidated financial statements, ensuring accuracy and completeness.

o  Manage month-end and year-end closing processes, ensuring all financial data is consolidated on time.

2.      Financial Reporting:

o  Prepare and present monthly, quarterly, and annual financial reports, including profit & loss statements, balance sheets, and cash flow statements.

o  Provide detailed analysis of financial performance, including variance analysis against budget and prior periods.

3.      Compliance & Internal Controls:

o  Ensure compliance with accounting standards, company policies, and regulatory requirements in all financial reporting activities.

o  Develop and maintain internal controls to safeguard financial data and ensure the integrity of financial information.

4.      Collaboration with Project Teams:

o  Work closely with project managers and departmental heads to gather financial data and ensure that project-specific costs are accurately reflected in the consolidated reports.

5.      Audit & Financial Reviews:

o  Support internal and external audits by providing required documentation and ensuring financial records are audit-ready.

o  Assist in identifying any financial discrepancies and work to resolve them in a timely manner.

Key Requirements:

·      Education:

o  Bachelor’s degree in Finance, Accounting, or related field.

o  CA is Mandatory.

·      Experience:

o  At least 10+ years of experience in financial consolidation and reporting within the engineering or construction industry.

·      Skills:

o  Strong understanding of financial consolidation, reporting, and accounting principles.

o  Proficient in SAP and MS Excel.

Who are we looking for?  

We are looking for a Senior Data Scientist, who will design and develop data-driven solutions using state-of-the-art methods. You should be someone with strong and proven experience in working on data-driven solutions. If you feel you’re enthusiastic about transforming business requirements into insightful data-driven solutions, you are welcome to join our fast-growing team to unlock your best potential.  

Job Summary 

• Supporting company mission by understanding complex business problems through data-driven solutions. 
• Designing and developing machine learning pipelines in Python and deploying them in AWS/GCP, ... 
• Developing end-to-end ML production-ready solutions and visualizations. 
• Analyse large sets of time-series industrial data from various sources, such as production systems, sensors, and databases to draw actionable insights and present them via custom dashboards. 
• Communicating complex technical concepts and findings to non-technical stakeholders of the projects 
• Implementing the prototypes using suitable statistical tools and artificial intelligence algorithms. 
• Preparing high-quality research papers and participating in conferences to present and report experimental results and research findings. 
• Carrying out research collaborating with internal and external teams and facilitating review of ML systems for innovative ideas to prototype new models. 

Qualification and experience 

• B.Tech/Masters/Ph.D. in computer science, electrical engineering, mathematics, data science, and related fields. 
• 5+ years of professional experience in the field of machine learning, and data science. 
• Experience with large-scale Time-series data-based production code development is a plus. 

Skills and competencies 

• Familiarity with Docker, and ML Libraries like PyTorch, sklearn, pandas, SQL, and Git is a must. 
• Ability to work on multiple projects. Must have strong design and implementation skills. 
• Ability to conduct research based on complex business problems. 
• Strong presentation skills and the ability to collaborate in a multi-disciplinary team. 
• Must have programming experience in Python. 
• Excellent English communication skills, both written and verbal. 

Benefits and Perks

• Culture of innovation, creativity, learning, and even failure, we believe in bringing out the best in you. 
• Progressive leave policy for effective work-life balance. 
• Get mentored by highly qualified internal resource groups and opportunity to avail industry-driven mentorship program, as we believe in empowering people.  
• Multicultural peer groups and supportive workplace policies.  
• Work from beaches, hills, mountains, and many more with the yearly workcation program; we believe in mixing elements of vacation and work. 

 Hiring Process 

• Call with Talent Acquisition Team: After application screening, a first-level screening with the talent acquisition team to understand the candidate's goals and alignment with the job requirements. 
• First Round: Technical round 1 to gauge your domain knowledge and functional expertise. 
• Second Round: In-depth technical round and discussion about the departmental goals, your role, and expectations.
• Final HR Round: Culture fit round and compensation discussions.
• Offer: Congratulations you made it!  

If this position sparked your interest, apply now to initiate the screening process.

iOS developer with the knowledge of Objective-C and Swift to create an excellent mobile application for iPhone as well as iPads.

The important role is to develop the apps from scratch by understanding the complete requirements of the customers.

Preferred Skills
Moreover, should have solid one-two years of experience in iOS app development.

iOS app development tools like Xcode and other necessary tools like image-enhancing tools.

The developer should have knowledge of developing apps for iOS up to the latest versions to old versions.

A developer should have enough skills to make the apps more stable.

Additional knowledge about the REST API and other web services are preferable.

Depth knowledge in in-app purchases, mobile payment gateways are most recommended.

Responsibilities
The developer should learn the defensive programming methodology to develop any apps in addition to that new innovative concepts also.

A developer should know how to use the graphics and code in an optimized way to consume a very reasonable volume of device memory.

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop and maintain web applications using Angular and C# .NET.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Work with external data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Collaborate with other developers and stakeholders to ensure successful project completion.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 2+ years of experience in web application development using Angular and C# .NET.
• Strong knowledge of Angular 2+ and TypeScript.
• Experience with Angular Material and Bootstrap.
• Experience with C# .NET and .NET framework.
• Knowledge of relational database design and development using SQL Server.
• Familiarity with agile development methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with ASP.NET Core.
• Experience with Entity Framework Core.
• Experience with Azure Cloud Services.
• Familiarity with unit testing frameworks such as NUnit and xUnit.
• Experience with source control management tools such as Git.
• Knowledge of CI/CD pipelines using Azure DevOps or similar tools.

We are looking for a Performance Marketing Manager who can take Wiser AI's growth & branding to the next level. The marketer will collaborate closely with the management, sales, customer success, and our marketing teams to drive inbound, GTM, and outbound initiatives.

Wiser is one of the leading AI powered recommendations engine for Shopify empowering brands like Disney, Star Wars, Kappa, and 30000 more such brands.

Roles & Responsibilities:

• Setup the positioning and product branding that differentiates our platform in the market
• Create materials (sales enablement tools, presentations, case studies, product content, industry-specific collaterals, etc.) for the defined segmentation.
• Own an audience segment and understand the market trends to inform product or market decisions.
• Own GTM activities particularly around product releases and launches.
• Collaborate with Sales, Marketing, and Product Management teams to drive a consistent and compelling product messaging to effectively promote and facilitate the sale of our products
• Work on overall growth for the app by various strategic activities for Wiser App.

Position: Inside Sales Manager

About Simplilearn:

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 1000 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.

Who are we looking for?

This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting.

What should you do?

• New Customer Acquisition

• Conversion of leads received through various marketing channels

• Preparing short-­­term and long-­­term sales plan towards reaching the assigned goals

• Consistently achieve revenue targets in line with team/organizational objectives

• Proactively identifying cross-­­selling/up-­­selling opportunities with the existing customers

• Identifying references through the existing customer base to increase the sales pipeline

• Customer Relationship Management

• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction/feedback

• Key Account Management

• New account development

• Operations and Reporting

• Managing pre-­­sales to post-­­sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction