Front Office Executive

• Tons of creative freedom.
• Challenging work that will push you outside your comfort zone.
• Autonomous, transparent & ethical work environment.
• A good work-life balance
• Plenty of Snacks & Beverages.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

• Should have min. 1 yr. BPO Calling exp (preferably International process) 
• should have good communication
• Ready to work in rotational shift & rotational week off

Process: US Logistics Process, responsible to coordinate between Delivery center & Truck Drivers for the dispatch & delivery of goods

Work location - Quosphere Infosolutions Pvt Ltd, Mahape, Rupa Solitaire

Transport Boundaries: Dombivali, Thane, Panvel

Joining: Immediate

Benefits: Work in corporate environment, Additional shift allowances

• 2+ years of experience in Front React Native development
• Experienced in using Mobile Views on iOS and Android
• Good understanding of MVC frameworks
• A knack for writing clean, readable React-Native code
• Solid understanding of object-oriented programming
• Understanding Agile Development and Scrum practices
• Familiarity with version control Git (Github or Gitlab)

• Azure IaaS and PaaS.
• .Net (Core and Framework)
• Web API, ASP.NET, Entity Framework
• MS SQL Server
• HTML5, CSS3, Jquery and JSON
• Angular / React JS
• Unit Testing Framework for .NET using MS Test Manager or Nunit
• Unit Testing Framework for Angular or React JS

• Docker & Kubernetes
• BOT

• Should have the ability to implement solution based on the technical design document and discussions with Tech Leads  / Architects.
• Should have the ability to identify and implement software development best practices.
• Should have the ability to collaborate with other team members to deliver the solution.
• Should have the abiliity to troubleshoot issues..

Experience: 2-5 Years experience

Skills:

Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure 

Experience: 5+ Years

An  Architect  is a hands-on, talented, innovative, and practical individual with functional experience to design, implement and support the delivery of core products and product components.  

• Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity.
• Experienced in designing application framework solutions, performing architectural analysis, and identifying issues and provide solutions for the business problems.
• Sound functional knowledge of application architecture service architecture, code modularity, data synchronisation, customisable workflow management, partner application integration and API developer frameworks.
• Responsibilities:
• Lead the design and development of new architecture and major functional upgrades for the most advanced capabilities 
• Provide technical guidance and mentorship to engineers, designers, and developers.
• Engage cross-organizational teams such as Product Management, Integrations, Services, Support, and Operations, to ensure the success of overall software development, implementation, and deployment.
• Requirements:

Ideal candidate should have

• 7+ years of system implementation experience 
• Experience with any of the following languages like Java / Nodejs / ROR / Python
• Expertise in micro service / Data modelling / AWS / Messaging
• Expertise in building scalable & reliable systems
• Good Experience in working with technologies like AWS, Redis,
• Experience in messaging systems like SQS/RabbitMQ
• Good knowledge of caching, Databases, distributed systems.
• Strong problem solving and analytical skills
• Good experience with Devops