Technical Support Manager

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We are seeking a dynamic and revenue-driven Lead Strategic Partnerships & Alliances to lead, train, and scale our Partnership & Alliances team. You will be responsible for driving strategic partnerships, channel alliances, and revenue growth while optimizing the partnership ecosystem. This role requires a proven track record in revenue generation through partnerships, strong leadership skills, and an ability to build long-term alliances.

Responsibilities:

• Own and lead the partnerships strategy by identifying, onboarding, and scaling strategic partners, resellers, and alliances.
• Train and mentor the partnerships team to enhance their performance and drive revenue.
• Develop and execute partnership programs that generate revenue and expand market reach.
• Build strong relationships with key industry players, resellers, and technology partners.
• Streamline onboarding, engagement, and revenue-sharing models for efficiency.
• Negotiate and close high-impact deals, working closely with leadership to structure long-term business success.
• Track key KPIs such as partner revenue contribution, retention, and deal closures while optimizing strategy accordingly.
• Collaborate with Sales, Marketing, and Product teams to align partnerships with business objectives.

Qualifications:

• Minimum 5 - 7 years of experience in Strategic Partnerships, Channel Sales, or Alliances, preferably in a SaaS/product-based company.
• Proven track record in generating revenue through partnerships and alliances.
• Strong leadership skills with experience in training and managing high-performance teams.
• Excellent negotiation skills with the ability to structure and close complex partnership deals.
• Strategic thinker with the ability to identify growth opportunities and execute data-driven partnership strategies.
• Strong relationship-building skills with an existing network in SaaS, telecom, or cloud-based industries being a plus.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Lead and scale the Partnerships & Alliances function in a fast-growing SaaS company.
• Work with a passionate and ambitious team that values ownership, innovation, and transparency.
• Directly impact business growth and revenue through high-value collaborations.
• Competitive compensation with a lucrative variable component.
• Opportunity to work with leading partners and industry leaders.

FactWise is a fully funded, early-stage b2b SaaS startup offering solutions to a global client base. The flagship product is an end-to-end S2P solution designed to transform procurement for product manufacturing companies across industries. Our singular focus is to create a truly distinctive procurement platform that delights users and provides sustainable positive impact to the organizations we serve. We achieve this by providing transparency and insights to leaders, streamlining and automating processes to improve efficiency, and driving bottom-line impact by unlocking savings potential.

About the Role

As a Product Manager you will help define and create end-to-end products which starts from ideation all the way to product deployment based on customer needs. You will own the product end to end and will be liaising with UI/UX teams, developers, QA team members to ensure product feasibility and readiness.

Responsibilities

• Interview customers to understand new/existing product need and fit

• Working closely with senior stakeholders to understand business requirements and help translate these into technical requirements for the development team

• Define requirements for product features and work with UI/UX team to create mock-ups

• Work with front-end and back-end teams to oversee feature implementation

• Work with QA team to ensure testing excellence and product readiness

• Forming and testing hypotheses using data from various sources

• Doing product research to find the best-in-class approach to solving problems and designing the UX

• Owning a product roadmap, prioritizing a sequence of feature builds, and objectively measuring outcomes from product decisions

Must-Have skills:

• Bachelors/master's degree in computer science engineering

We are looking for an experienced and results-driven Business Development Manager (BDM) – ERP Sales to join our team. The ideal candidate will have a strong background in ERP software sales or any kind of software selling, excellent relationship-building skills, and the ability to identify and convert leads into long-term business opportunities.

Key Responsibilities:

• Develop and implement effective sales strategies to promote and sell ERP solutions.
• Identify potential clients, generate leads, and maintain a strong sales pipeline.
• Conduct market research to understand customer needs and industry trends.
• Present and demonstrate ERP solutions to prospective clients.
• Build and maintain strong relationships with new and existing clients.
• Negotiate contracts, pricing, and close deals to achieve sales targets.
• Work closely with the technical and implementation teams to ensure seamless service delivery.
• Provide feedback on customer requirements and contribute to product enhancements.
• Prepare and present sales reports, forecasts, and performance metrics to management.

Requirements:

• Proven experience in ERP sales or any kind of software selling with a track record of meeting or exceeding targets.
• Strong understanding of ERP solutions and business processes.
• Excellent communication, negotiation, and presentation skills.
• Ability to generate leads and build long-term business relationships.
• Self-motivated, proactive, and result-oriented approach.
• Proficiency in CRM tools and Microsoft Office Suite.
• Willingness to travel as required.

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

Peacock Engineering’s Technical Services team is now looking for an Test Analyst Professional to support the growing demand for Maximo enterprise asset management solutions, working from our office in Bangalore.

• Manual testing
• Functional including Smoke, Integration, System, System integration and Regression testing.
• Limited Non-functional testing.
• Analysing requirements documentation and user stories to build standardised test artifacts.
• Creating Test Data requirements and prerequisites.
• Planning and creating test traceability matrix for the projects involved.
• Provide technical services over the entire lifecycle of a project.
• Effective communication skills (verbal and written) possess the ability to multi-task.
• Waterfall and Agile methodology work experience.

Skill Requirements - Essential:

• Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
• Minimum four (4) years of work experience.
• Effective communication skills, and the ability to work well in a project team environment.
• Creating Test plan, Test cases, and Test Reporting documentations.

Skill Requirements - Preferable:

• DevOps Methodology work experience.
• API testing- Postman/SOAP API/REST API.
• Knowledge of Automation testing (functional or non-functional).
• Maximo knowledge required to help plan and execute numerous projects.
• Certification in relevant work domain.

• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually.  Self-drive to communicate constantly using web collaboration and video conferencing is essential.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

About Client Launched in 1993, Client's brand, focused on providing high-quality herbal powders for beauty care. With a commitment to purity, their products contain only natural ingredients without fillers or preservatives. Recognizing the demand for safe and differentiated products in the growing Indian personal care market, they expanded their product range. In 2012, a strategic investor joined, leading to further expansion and enhanced product quality. Today, the brand boasts 36 products across 10 categories, marrying Ayurvedic principles with natural ingredients, offering outstanding products globally through various channels.

 Job Description:

• Develop and oversee performance marketing strategy
• Manage Ad campaigns on Facebook, Google & Marketplaces
• Create engaging content for digital platforms
• Conduct regular CRO audits and execute A/B tests
• Implement user testing for enhanced conversion rates
• Review and optimize advertising campaigns for planned ROAS/ACOS
• Identify and optimize performance marketing channels
• Manage Analytics for campaign tracking
• Troubleshoot campaign-related issues
• Stay updated on industry trends and emerging technologies

Requirements

• 3-4 years of proven Performance Marketing experience
• Bachelor's degree in Marketing, Business, or related field
• In-depth knowledge of digital marketing channels and analytics
• Strong creative skills with attention to detail
• Data-driven mindset and analytical abilities

Role & Responsibilities

• Play an active role in designing and validating new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artefacts.
• Conduct quick rounds of usability testing.
• Build strong relationships with cross functional stakeholders to drive user focus, creativity, efficiency, and product excellence.
• Effectively use quantitative and qualitative data to drive decisions and measure success.
• Collaborate with the research, product, business and engineering teams to build scalable and impactful solutions.
• Own from end-to-end 1-2 product charters and be responsible for their success along with your product team counterparts.
• Deliver the expected design support in a successful & timely fashion, for the projects that are currently in progress under your charters, while also providing a helping hand to any team-member who might require some help.

What are we looking for ?

• ... have a Bachelor's degree in Design, UX, HCI, or similar area, or equivalent practical experience.
• ... have a strong portfolio of innovative design work that demonstrates strong UX/UI design skills, curiosity, empathy, business acumen and strong drive to learn
• ... have 4+ years of industry experience in Product Design** and/or design-led practices.
• ... have experience working with cross-functional teams and stakeholder management.
• ... have the ability to quickly incorporate feedback and think about how the UI will scale in future and integrate with the rest of the product.

• Experience - 6-10 years
• Key Skills for Software Developer C++, Linux with SQL:
• - Looking only for candidates who can join immediately or max 10 day
• - should be able to work independently with no handholding
• - the ability to work with C/C++ code on Windows/Linux platforms
• - Database knowledge of MSSQL, Oracle, MySQL/MariaDB, ideally other ones too: Saphana, Teradata, Postgres.
• - Ability to work on their own fixing defects
• - should be able to understand secure coding practices
• - should have the Ability to work independently and with the team across different time zones