Technical Support Manager

Key Responsibilities

• Design, develop, test, and maintain PHP-based web applications and APIs.
• Build and enhance features for our SaaS platform with a focus on performance, scalability, and security.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Write clean, maintainable, and well-documented code following best practices.
• Optimize application performance and troubleshoot production issues.
• Integrate third-party services, APIs, and payment gateways as required.
• Participate in code reviews and contribute to improving development processes.
• Work with databases to design efficient schemas, write optimized queries, and ensure data integrity.
• Assist in deployment, monitoring, and ongoing maintenance of applications.

• Do you like the idea of playing Master Shifu for product development teams? Or, what organizations think of it as playing an Engineering Manager.

• Do you live by the mantra of “buck stops with me”. Seriously, we also don’t know who Buck is and we are also looking for him.

• Have you led a product team of 15+ members in the past to successful outcomes? Okay, we would love to talk even if you unfortunately ran into a failure.

• Do you speak both binary and Humanary? Python , dialect, to talk to geeks and the Humanary, English or Hindi dialect, to talk to Clients. 

• Do you practice Agility? No, we don’t mean asanas from Baba Ramdev but things like Scrum or Kanban

• Do you practice Curiosity over Complacency? I..e are you a lean mean learning machine?

• Can you envision a solution architecture after hearing the product's vision and user stories? Do things like scalability, performability, flexibility, maintainability give you goosebumps of joy?

• Do you have an eye for good user experience?

Did you say Yes to all of them? My My! Love you! I’m sure your current team loves you too. But, if for whatever reason, you are looking for a new home then we would love to talk to you. We are a certified Great Place to Work, which means it’s a place where people love working with each other. And, you would too.

Send me an email, will ya?

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the categories. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories globally. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalations and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function

1. 5-10 years of experience in global category roles, preferably digital categories like gift cards, perks, deals, experiences, loans, insurance, merchandise etc. 
2. Hands-on in Sales, Operations, Catalog and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication and team management skills. 
5. Engineering + MBA from reputed colleges would be preferred.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.

Tech Lead

Duties & Responsibilities

Candidate will be responsible for the architectural design, development and continuous improvement of the software and development process. The system involves real-time quote fetching and policy issuance with a deep integration with different insurance company systems.

Work Experience & Skills

• Strong experience in architecting and developing full-stack software systems.
• 5-7 years of hands-on experience in developing complex, large scale full stack consumer-facing responsive web products.
• Must have experience in Java and at least one Web framework such as Laravel / Django / CodeIgnitor and preferably with at least one JS framework like NodeJS, AngularJS or VueJS.
• Good exposure to few middleware technology tools such as application servers (nGinx, Apache, Tomcat), message queues (Gearman, ActiveMQ, Rabbit MQ, Kafka) etc..
• Experience in SOA architecture, micro services and scalable web-services (SOAP & REST) are mandatory.
• Good command & experience on database concepts like RDBMS, NoSQL, data modelling, data normalization etc.
• Prior knowledge of technical documentation techniques like UML diagrams, flow charts, sequence diagram, interaction diagrams etc. is must for the role.
• Experience with Elastic infrastructure solutions / deployment (Docker, Kubernetes, OpenShift, Mesos) and CI/CD systems such as Jenkins is required.
• Exposure to Agile & Scrum processes with experience as Scrum Master on Jira or Rally or similar tools is desired.
• Past record of handling cloud hosting services of Amazon, Google or MS Azure for engineering deployments.

Qualifications

B Tech / BE / M Tech / ME or equivalent in Computer Science, Engineering or similar relevant fields

• Lead and manage a team that:
• Reviews and refines software requirements.
• Drafts and executes test plans and test cases.
• Identifies and drafts steps to reproduce defects utilizing our defect tracking system, JIRA.
• Enters and tracks defects to closure.
• Utilizes testing tools to increase the effectiveness of testing.
• Maintains test environments that mimic our production systems.
• Maintains and updates Selenium driven UI automation test cases.
• Maintains and updates ReadyAPI API automation test cases.
• Maintains and updates manual test cases.
• Maintains and updates JMeter performance/load test cases.
• Coach, mentor, and assist the team in performing their duties as needed.
• Provide formal QA approval and reporting for each release.
• Operate within the SAFe Agile methodology.
• Coordinate with other QA teams across the company.

• Experience leading a SQA or Software Development team
• Experience managing projects and processes cross-functionally
• Comfortable working in a continually changing and dynamic environment and driving top issues to resolution
• Proven track record of attracting, hiring, motivating and developing the best quality-minded individuals
• Excellent cross-functional communication and influencing skills
• In-depth knowledge and experience in one or more of the following technologies: Java, Python, Selenium, JMeter, ReadyAPI
• Automation planning, execution, and triage for projects on multiple Platforms.
• Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways
• In-depth knowledge and experience in identity management including OpenID Connect, SAML2, OAuth2, and SCIM.
• In-depth knowledge and experience of application security testing.
• Unix command line scripting skills