Technical Support Manager

JOB DESCRIPTION FOR

We are looking for a Client Servicing Executive. To interact on day to day basis with large retail brands like Nike, Adidas, Cinepolis, Pantaloons, Nykaa etc. Who are part of our client portfolio for business opportunities.

Candidates with strong communication skills, ability to understand store design, fixture design and work on xl. A positive attitude and a desire to promptly resolve potential customer requirements will make you successful in this role.

Responsibilities

·       Capture brand guidelines

·       Manage day to day communication

·       Align production with factory on the client order generated

·       Align billing and payments submission and follow up

·       Generate monthly and quarterly projection

·       Travel for client meeting and on site quality check

Requirements and skills

·       Proven work experience on a similar role

·       Excellent communication skills, excel knowledge and capable of building trusting relationships

·       Ability to perform in fast-paced environments

·       Diploma in Furniture design and Interior design

·       Ability to make XL

·       Willing to travel for client meetings and site visits.

·       2+ years of experience in retail, advertisement or event management industry

Key responsibilities:

• Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing and deployment
• Understand how our applications operate, are structured, and how customers use them
• Provide engineering support (when necessary) to our technical operations staff when they are building, deploying, configuring and supporting systems for customers
• Participate with the engineering and operations teams to define plans for standardizing, scaling and enhancing our products and the services utilized to deploy/install/release those products
• Participate in interactions with customers as a technical expert for product subsystems
• Investigate, analyze and make recommendations to management regarding technology improvements, upgrades and modifications
• Other duties from time to time as determined by management

Key Responsibilities:

• Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
• Implementing measures to safeguard users' data.
• Ensuring that the construction and presentation of your apps are congruent with the company's standards.
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
• Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
• Monitoring app reviews to detect areas for improvement.
• Creating app updates, including bug fixes and additional features, for release.

Key Competencies (Functional):

• Proficiency in Java, Kotlin, or C++.
• Ability to use the Android Studio, including the Android SDK, with ease.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.

• Good experience in Javabackend/J2EE, Eclipse, Javascript, XML, Data Structures, Database 
• Should have good experience working in Springboot.
• Good experience in JSON / RESTful API / Web Services.
• Experience with Design Patterns.
• Experience in AWS and Queuing systems is an advantage
• Basic estimation experience
• Self starter and quick learner
• Should be able to work in a growing environment that is very dynamic and challenging
• Good oral and written communication skills
• Highly self motivated and directed
• Ability to work without a lot of supervision
• Experience in working in a team-oriented and collaborative environment.

You should be someone who has the following

• Ability to write clean, maintainable and scalable code
• Experience working in the following technologies for at least 1.5 years - Vue and related ecosystems like Vue-router, Vuex, Pinia, Nuxt, Typescript, TailwindCss
• Willingness to learn at work
• Ability to work and coordinate in remote projects as well
• Excellent English communication
• Enjoys working in teams

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As an Onboarding Specialist, you will be responsible for owning and managing customer relationships from registration/ sign-up through successful conversion/ transaction.

• Guiding new customers through the onboarding process
• Ensuring bona fide users enjoy a seamless journey
• Interacting with the users through chat, email and voice upholding the highest standard of communication and courtesy
• Executing initiatives that center around compliance and regulatory requirements
• Working cross-functionally with marketing, product, sales, and support teams to improve the onboarding process

Desired Candidate Profile

• 1-2 years of experience in sales, CRM or as onboarding specialist
• Excellent oral and written communication skills, with proficiency in English and any second language
• Exceptional organisational skill
• Excellent creative and critical thinking skills
• Adaptability and flexibility with the willingness and ability to shift strategies on a dime to meet the needs of our customers
• Proven ability to manage multiple complex customer journeys at once