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Technical Support Manager
Technical Support Manager
REDVision Technologies's logo

Technical Support Manager

Nidhi Patidar's profile picture
Posted by Nidhi Patidar
0 - 5 yrs
₹1.4L - ₹2.4L / yr
Remote, Indore
Skills
Technical support
Customer Support
English Proficiency
Business Process Outsourcing (BPO)
  1. Excellent communication skills.
  2. They should be able to handle inbound calls
  3. They must have to provide training to customers.
  4. They need to provide Technical help IN software to customers.
  5. They must be able to solve problems to clients by calls via emails.
  6. Excellent understanding of excel, pages, word, number & Keynote.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About REDVision Technologies

Founded :
2007
Type :
Product
Size :
20-100
Stage :
Profitable

About

Redvision provides best Mutual fund software & Mutual fund software for ifa, it is most demanded Mutual Fund Software for distributors in india.
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Nidhi Patidar

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Artificial Intelligence (AI)
Retrieval Augmented Generation (RAG)
Large Language Models (LLM) tuning
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Your Responsibilities

what you will wake up to solve.

  • Process-First AI Strategy: Principal Technical Expert: Act as a hands-on leader and the core technical authority tasked with "futurifying" client businesses through advanced AI. Take full ownership of the AI Engineering squad, transforming ambitious concepts into high-impact, tangible realities.
  • Engineering & Intelligent Deployment: Execute the full-lifecycle development of innovative AI/ML solutions, including hands-on design, coding, testing, and deployment of robust, scalable systems that prioritize technical excellence and business relevance.
  • Scalability & Architectural Optimization: Directly build and optimize high-performance AI architectures and core system components to ensure solutions are reliable, production-ready, and optimized for long-term operational success.
  • Impact-Driven Technical Expertise: Deliver intelligent client outcomes through direct technical contribution, maintaining an "Always Beta" mindset and a relentless focus on solving complex engineering challenges.
  • Leadership through Action: Lead by example rather than control, coaching and mentoring a high-performing squad of "happier Do-ers" to foster a vibrant culture of continuous innovation and technical excellence.
  • Strategic Integration & Collaboration: Partner across internal teams to translate chaotic business challenges into precise technical requirements, ensuring seamless solution integration and adoption for global clients.
  • The "Agentic" Shift: You will lead the transition from simple predictive models to Agentic Workflows. You will build systems where AI agents can plan, reason, and execute complex tasks autonomously to solve intricate business problems.
  • Talent & Culture: You will mentor a high-performance squad of AI Engineers and Data Scientists. You will teach them to look beyond the algorithm and understand the business outcome.


Functional Skills


1. Scaling Intelligent Workforce through Delivery Excellence

  • Deep Technical Acumen: Operates at the cutting edge of AI, applying advanced technical knowledge to engineer and implement groundbreaking solutions, and guide the squad in developing future capabilities.
  • Client Advocacy & Revenue Growth: Skill in cultivating and maintaining trusted client partnerships. Drives strategic engagement that results in repeat business and expanded client portfolios within the region.
  • Contract & Risk Governance: High proficiency in reviewing and managing complex project agreements (SoW), mitigating delivery risks, and navigating commercial negotiations to safeguard BU profitability.
  • Structured Problem-Solving: Simplifies chaotic technical challenges for the squad by breaking them into solvable chunks using first-principles thinking.
  • Squad Delivery Ownership: Follows through on the squad's solution execution—owning technical outcomes from ideation to deployment with rigor, precision, and pride, ensuring tangible, real-world business value.



2. Technical Oversight & Execution Charter

  • Technical Troubleshooting & Crisis Resolution: Actively manages technical roadblocks within the squad, personally intervening to troubleshoot ML or MLOps constraints. You ensure the protection of sprint timelines and the guaranteed performance of deployed models through hands-on problem-solving.
  • Cloud-Native Technical Command: Maintains deep, functional knowledge of modern AI system design (e.g., RAG Frameworks, Agentic Workflows, and Inference Optimization) across GCP and AWS. You hold the responsibility to validate squad-level technical roadmaps, ensuring they are technically feasible and production-hardened.
  • End-to-End Project Management: Expertly manage all aspects of a project, including scope, budget, timelines, and stakeholder communication. Accountable for the entire delivery, not just the technical parts.
  • Talent Strategy & Mentorship: Drive the hiring and development of specialized talent. You will be responsible for defining and optimizing effective team structures while proactively fostering an environment that champions creative problem-solving and technical agility.


Tech Superpowers

  • Deep AI Engineering Mastery & Guidance: Possesses profound, hands-on expertise in engineering, optimizing, and deploying foundational models, custom AI solutions, and complex multi-modal systems. You'll also guide your squad in understanding model architectures, training methodologies, and ethical AI development from the ground up, ensuring their collective proficiency.
  • Intelligent Systems Architecture & Oversight: You'll directly contribute to and oversee the coding and implementation of robust, scalable, and production-grade AI platforms and MLOps components for your squad's projects. You'll translate abstract technical requirements into high-performance, maintainable AI system designs, always considering reliability, security, and future extensibility across the squad's work.
  • Cloud-Native AI capability: More than cloud-certified, you are deeply cloud-capable in applied AI engineering. You proficiently leverage and guide your team in utilizing leading cloud AI/ML ecosystems to build, deploy, and manage AI solutions.
  • Technical Integrity & Ethical Governance: Establishes and audits mandatory technical quality benchmarks, ensuring strict adherence to rigorous policies regarding model validation, automated testing coverage, and ethical governance.


Experience & Relevance

  • A value-driven AI/ML Engineering Manager with 8+ years of experience in building and scaling end-to-end AI engineering and solution delivery.
  • Leadership Track Record: Proven track record as a hands-on builder, and lead, contributing to the design, development, and deployment of complex, enterprise-grade AI/ML platforms and solutions. Expert in leveraging Google Cloud's AI/ML ecosystem (Vertex AI, BigQuery ML, GKE for MLOps) to deliver highly performant, scalable, and impactful AI transformations.
  • Delivery & Advisory Record: Experience in building and optimizing intelligent systems and personally driving the technical execution from conception to scalable deployment.
  • Applied AI & Domain Expertise: Hands-On AI Deployment: Extensive hands-on experience deploying AI-powered workflows, copilots, and automation solutions in production environments.
  • Client-Facing Lead: Demonstrated hands-on experience as an AI/ML Product Manager, Data Science Manager, or Technical Architect in client-facing capacities. This involves directly building, implementing, and advising on complex AI solutions, consistently acting as the trusted technical authority for strategic clients.


Bonus Points (you will thrive if you have)

  • Founder’s Energy: Bias for action, thrive in ambiguity, relentless focus on outcomes.
  • Low-Code/No-Code Fluency: Experience with AI integrations via Power Platform or similar.
  • AI Copilots & Extensions: Built plugins, copilots, or agentic automation frameworks.
  • Thought Leadership DNA: Industry content creation, technical blogs, public speaking.
  • Ethical Compass: Strong commitment to responsible AI practices.
  • Engineer at Heart: Background in product development or engineering before moving into architecture.


Why you’ll love being a ‘Searcian’

NOT your ‘usual’ management consultancy; we ‘solve differently’.

  • We are happier. No really happier’: A vibrant, inclusive, and supportive work environment. We even have a dedicated role for ‘Better Living’.
  • The Company You Keep (Says Everything): solvers. engineers. tinkerers. improvers. futurists operating across 12 countries.
  • No room for CAVEers (Constantly Against Virtually Everything people). Instead, we make room for a meditation room in our offices.
  • No bloat: 27 people meeting with 23 clueless people. Not happening here. We also don't do the meetings to plan for pre-meetings.
  • No bureaucracy. Zero entropy. Real decision-making velocity: We’re large enough to solve the world’s most complex business challenges, yet small and agile enough to value individual humans. With us, you’re a name, not an employee ID number lost in a sea of 37,000 people where it takes a year just to decide ‘who will decide’.
  • Ideas over Hierarchy: We reject HiPPOs (Highest Paid Person’s Opinion). The most well-reasoned ideas win - regardless of whose name is on them. That dangerous phrase, "We’ve always done it this way," dies here.
  • Own-the-outcome: The buck stops with you. Doesn’t matter if you are an intern. (Psst: A ‘real intern’ actually drafted this JD.)
  • Expert ‘wholesome generalists’, Not ‘one-nut-tighteners’. At Searce, you see the whole picture — how the car is designed, built, and driven — not just how to tighten the third nut on a red 1962 Ford Falcon owned by Vinny’s cousin. Real impact comes from knowing why that nut matters to the person behind the wheel.
  • You ‘do stuff’ that matters. Not just “follow up on the deck we shared.”
  • Gain more years in your Searce-perience: We operate at a 3.65x experience velocity—yes, we measured it. (and charted it to the scale too)


Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

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Mandatory (Experience 2) - Must have proven track record of driving measurable business impact, such as improvements in product adoption, revenue, retention, activation, or customer experience, rather than only delivering features.

Mandatory (Experience 3) – Must demonstrate end-to-end product ownership, including product discovery, PRD creation, prioritization, launch, and post-launch performance tracking

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  • Take an active role on both sides and defining how the application looks as well as how it works

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  • Experience leveraging data analysis to construct strategic narrative
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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

We’re looking for Compensation Advisor to help drive our compensation philosophy and programs to support our overall people strategies.

What You Will Be Doing:
  • Support our Corporate functions with all elements of general compensation including job evaluation & classification within the Elastic job infrastructure
  • Create and present comprehensive analysis to assess compensation issues in the business and provide market competitive and business aligned solutions using internal and external benchmark data sources
  • Partner and provide thought leadership to HR Business Partners, Recruiting, and line management on the administration of all Elastic compensation programs and policies
  • Assist in the planning and management of annual compensation processes and programs (e.g. Annual Compensation Cycle)
  • Design and build compensation metrics, reports, and tools to inform compensation program decisions and forecast, report, and/or analyze compensation business outcomes
  • Partner with other Global Compensation team members and broader HR team in the design, development and maintenance of various compensation policies and programs
  • Evangelize Elastic’s Compensation and Total Rewards Strategy
What You Bring Along:
  • A real passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all you do
  • Experience with compensation design and administration
  • A dedication to think big, use data to drive strategy, challenge convention, and potentially reinvent how work is done
  • A proficiency in optimizing compensation processes and programs with a keen understanding of the balance between structure and flexibility
  • The dexterity to balance critical, long term thinking about how we scale and optimize our rapidly growing employee base in tandem with the development and execution of global people strategies
And some of the basics:
  • Bachelor's Degree and 5+ years of related experience; or 3 years with a Master’s degree
  • 3+ years of experience in compensation analysis, financial analysis, statistical analysis, and/or data modeling is required
  • Demonstrable mastery with Excel and Google suite
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  • Experience working in a hyper-growth, global organization and exposure to compensation programs at scale
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  • Excellent written and verbal communication and presentation skills
  • High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations
  • A sense of humor and ability to roll with the punches definitely a plus.


Additional Information - We Take Care Of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
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  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave
 
 
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Seema Verma
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APPLY LINK : http://bit.ly/2GfocI4 Go through the entire job post thoroughly before pressing Apply. There is an eleven characters french word v*n*i*r*t*e mentioned somewhere in the whole text which is irrelevant to the context. You shall be required to enter this word while applying else application won't be considered submitted. ````````````````````````````````````````````````````````````````````````````````````````````````````` Developer - Ember.JS with Django REST API Team: Engineering Full-Time, Permanent Bangaluru, India Relevant Exp: 6 months - 5 Years Background: Top Tier institute + Startup exposure Compensation: INR 5-25 LPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Busigence is a Decision Intelligence Company. We create decision intelligence products for real people by combining data, technology, business, and behavior enabling strengthened decisions. Scaling established startup by IIT alumni innovating & disrupting marketing domain through artificial intelligence. We bring those people onboard who are dedicated to deliver wisdom to humanity by solving the world’s most pressing problems differently thereby significantly impacting thousands of souls, everyday. We are a deep rooted organization with six years of success story having worked with folks from top tier background (IIT, NSIT, DCE, BITS, IIITs, NITs, IIMs, ISI etc.) maintaining an awesome culture with a common vision to build great data products. In past we have served fifty five customers and presently developing our second product, Robonate. First was emmoQ - an emotion intelligence platform. Third offering, H2HData, an innovation lab where we solve hard problems through data, science, & design. 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You must be [super sharp] (Just an analogue, but Irodov, Mensa, Feynman, Polya, ACM, NIPS, ICAAC, BattleCode, DOTA etc should have been your Done stuff. Can you relate solution 1 to problem 2? or Do you get confused even when solved similar problem in past? Are you able to grasp problem statement in one go? or get hanged?) 2. You must be [extremely energetic] (Do you raise eyebrows when asked to stretch your limits, both in terms of complexity or extra hours to put in? What comes first in your mind, let's finish it today or this can be done tomorrow too? Its Friday 10 PM at work -Tired?) 3. You must be [honourably honest] (Do you tell others what you think, or what they want to hear? Later is good for sales team for their customers, not for this role. Are you honest with your work? intrinsically with yourself first?) You know yourself the best. If not ask your loved ones and then decide. We clearly need exceedingly motivated people with entrepreneurial traits, not employee mindset - not at all. This is an immediate requirement. We shall have an accelerated interview process for fast closure - you would be required to be proactive and responsive. Real ROLE We are looking for engineers with real passion for web applications with actual hands-on experience developing web application on Ember.JS with Django REST API. You would be required to work with our design team on development of several web applications. Mandatory R1. Must have practical working knowledge on frontend (CSS, HTML, Javascript, JQuery) and exclusively on Ember.JS R2. Must have practical working knowledge on middleware layer (REST APIs) and exclusively on Django REST Framework R3. Must have designed & developed atleast two real-world large web applications on Ember.JS with Django REST API Framework Preferred R4. Good to have worked Backend (Node.JS, MYSQL) R5. Good to have worked on big data backend (Apache HDFS, Apache Spark, Apache Kafka, Apache Cassandra, CouchDB) R6. Good to have exceptional expertise on either one - Frontend (Ember.JS) or Middleware/Backend (DJango REST API Framework). Both are not required in same candidate R7. Good to have worked on data product or equivalent Ideal YOU Y1. Degree in engineering, or any other data-heavy field at Bachelors level or above from a top tier institute Y2. Relevant experience of 0.5 - 5 years working on real-world problems in a reputed company or a proven startup Y3. You are a fanatical implementer who love to spend time with codes & workarounds, more than your loved ones Y4. You are true believer that human intelligence can be augmented through computer science & mathematics and your survival vinaigrette depends on getting the most from the data Y5. You are an entrepreneur mindset with ownership, intellectuality, & creativity as way to work. These are not fancy words, we mean it Actual WE W1. Real startup with Meaningful products W2. Revolutionary not just disruptive W3. Rules creators not followers W4. Small teams with real brains not herd of blockheads W5. Completely trust us and should be trusted back Why Us In addition to the regular stuff which every good startup offers – Lots of learning, Food, Parties, Open culture, Flexible working hours, and what not…. We offer you: You shall be working on our revolutionary products which are pioneer in their respective categories. This is a fact. We try real hard to hire fun loving crazy folks who are driven by more than a paycheck. You shall be working with creamiest talent on extremely challenging problems at most happening workplace. How to Apply You should apply online by clicking "Apply Now". For queries regarding an open position, please write to [email protected] For more information, visit http://www.busigence.com Careers: http://careers.busigence.com Research: http://research.busigence.com Jobs: http://careers.busigence.com/jobs/fullstack Feel right fit for the position, mandatorily attach PDF resume highlighting your A. Key Skills B. Knowledge Inputs C. Major Accomplishments D. Problems Solved E. Submissions – Github/ StackOverflow/ Kaggle/ Euler Project etc. (if applicable) If you don't see this open position that interests you, join our Talent Pool and let us know how you can make a difference here. Referrals are more than welcome. Keep us in loop.
Read more
Jivox Software India Pvt Ltd
Kiranmai Banisetty
Posted by Kiranmai Banisetty
Bengaluru (Bangalore)
6 - 10 yrs
₹16L - ₹22L / yr
skill iconReact.js
skill iconJavascript
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Position: Technical Lead - Frontend            

Location: Bengaluru

Who we are

Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.

https://www.jivox.com/creative-advertising-technologies-forrester/">Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken. 

POWERFUL DYNAMIC CREATIVE PERSONALIZATION PLATFORM

Jivox has offices in San Mateo, Bangalore, New York, London, and Singapore.

Your Opportunity

  • Own and drive business features into tech requirements
  • Work closely with Product Managers, Customers to align technology choices with business requirements
  • Design and build rich interactive application to be used by leading media companies
  • Optimize our algorithms and API so that the we will be able to return information fast (and we mean really fast...and for a large numbers of users) 
  • Build eye catching tools that will provide useful content and consumer delight 
  • Quickly create quality prototypes
  • Staying updated on emerging technologies
  • Evangelist for high quality products and driver of best practices towards the same
  • Mentor and develop junior developers in the team

Required Experience

  • 7+ years of Frontend Development experience
  • Expert in React or similar frameworks
  • Strong proficiency in JavaScript, HTML and CSS
  • Expert in translating designs and wireframes into high quality code
  • Proven experience in building high performance web application
  • Prior experience working with test-driven development and continuous integration
  • Prior experience working with microservices
  • Prior experience in an Agile environment on a Scrum team
  • Experience on one of AWS, Azure or GCP

Who you are

  • You have excellent and effective communication and collaborative skills
  • You love problem solving
  • You stay up to date with the latest technologies and then apply them in real life
  • Interest and ability to influence all areas of software development from software best practices, CI, CD, Sustainability, documentation etc
  • Eagerness to mentor the team and be a go-to technology leader
  • You love paying attention to detail
  • You thrive in meeting tight deadlines and prioritising workloads
  • Ability to collaborate across multiple functions

Education

Bachelor’s degree in Engineering or equivalent experience within the field. 

Read more
Remote, Pan india
0 - 5 yrs
₹3L - ₹10L / yr
Sales
Business Development
Communication Skills
Negotiation
BYJU’S is looking for passionate, self-driven, and focused individuals who can take the education revolution to the next level.

Job Description: This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning. As a BDA in BYJU’S, you will be expected to connect with potential customers (parents and students), set up meetings, counsel the students on the BYJU'S unique way of learning.

CTC:
For Direct Sales, 10 LPA (7 LPA Fixed + 3 LPA Variable)
For Inside Sales, 8 LPA (5 LPA Fixed + 3 LPA Variable)

Openings: Bangalore HO and PAN India (across 75 offices)
Working Days: Wednesday to Sunday (Week off: Monday and Tuesday)

Must have:
*Any Graduation degree
*Willingness to build career in sales domain
*Willingness to learn

Good to have:
*Highly effective communication
*Strong conviction
*High energy and enthusiasm
*Prior experience in sales and business development is an add-on
*Good grasp of school curriculum and learning
Read more
Tropicool Car Gadgets
at Tropicool Car Gadgets
2 recruiters
Khushboo Shinagare
Posted by Khushboo Shinagare
Pune
1 - 2 yrs
₹2L - ₹2L / yr
English Proficiency
Business Process Outsourcing (BPO)
Sales
Tech Support
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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