Technical Support Manager
at redvision computer technologies pvt. ltd. (iso 9001:2008 certified company)
- Excellent communication skills.
- They should be able to handle inbound calls
- They must have to provide training to customers.
- They need to provide Technical help IN software to customers.
- They must be able to solve problems to clients by calls via emails.
- Excellent understanding of excel, pages, word, number & Keynote.
About redvision computer technologies pvt. ltd. (iso 9001:2008 certified company)
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Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe.
We have a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, and we’ve recently acquired our first external studio, TicTales which is based in France. We have a truly global team making games for a global audience. And it’s paying off: Kwalee has been recognised with the Best Large Studio and Best Leadership awards from TIGA (The Independent Game Developers’ Association) and our games have been downloaded in every country on earth!
Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle. Could your idea be the next global hit?
What’s the job?
As our Senior Customer Support Executive you’ll be based out of our Bangalore Studio. Your job will be to help solve customers queries related to payments, accounts and technical troubleshooting using a variety of text based support channels.
As Kwalee’s Senior Customer support executive you’ll be expected to address queries professionally and personally utilizing clear written communication. Senior Customer representatives will be required to coordinate with Customer support leads, Managers and other departments for timely resolution of customer queries.
What you tell your friends you do
“I make sure our millions of players are happy, satisfied and supported while playing our games”
What you will really be doing
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Follow established protocols to respond to customer Queries/Tickets
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Respond to customer queries through webmail and chat as determined by leadership staff based on volume, demand, and staffing needs
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Address customer concerns and inquiries by interacting in a professional and friendly manner
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Use a computer to accurately record customer interactions and support transactions
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Use provided resources and connect with other department to research customer issues
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Identify and escalate new issues per specified protocol to the Customer Support Lead
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Train/Mentor/Develop Jr. staff
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Help the Customer support Lead to build process and training documentation
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Complete tasks as assigned by supervisory staff
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Generate Report as asked by the Customer Support Lead and Managers
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Participate in training and development activities
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Come up with ideas and suggestions for improving processes and customer experience.
How you will be doing this
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You’ll be part of an agile, multidisciplinary and creative team and work closely with them to ensure the best results.
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You'll think creatively and be motivated by challenges and constantly striving for the best.
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You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you will get it. We even have a robot!
Team
Our talented team is our signature. We have a highly creative atmosphere with more than 200 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.
Skills and Requirement
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4 years experience in Customer Support process with 2 years in Game Support
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Excellent written and verbal English communication
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Excellent Documentation skills
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Ability to work in shifts
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Passionate commitment to satisfying customers' needs.
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A passion for video games.
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Highly motivated team player with the ability to work independently.
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Must be detail-oriented and well organised.
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Strong problem solving & analytical skills.
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Ability to deal with high stress situations and manage irate customers.
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Scheduling flexibility including nights, weekends, and holiday hours.
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Ability to work overtime when needed.
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Ability to work with diverse groups, including those who speak English as a second language.
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Proficient with MS Office and spreadsheets etc.
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Technical degree from a reputed university is preferred.
We offer
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We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment
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In addition to a competitive salary we also offer private medical cover and life assurance
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Creative Wednesdays! (Design and make your own games every Wednesday)
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20 days of paid holidays plus bank holidays
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Hybrid model available depending on the department and the role
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Relocation support available
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Great work-life balance with flexible working hours
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Quarterly team building days - work hard, play hard!
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Monthly employee awards
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Free snacks, fruit and drinks
Our philosophy
We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.
Kwalee makes games to bring people, their stories, and their interests together. As an employer, we’re dedicated to making sure that everyone can thrive within our team by welcoming and supporting people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances. With the inclusion of diverse voices in our teams, we bring plenty to the table that’s fresh, fun and exciting; it makes for a better environment and helps us to create better games for everyone! This is how we move forward as a company – because these voices are the difference that make all the difference.
Software Support Lead
at IDfy
IDfy is looking for Software Support Lead with 7 or more years of planning, implementation and
application support.
Must have strong presentation, interpersonal written and oral communication skills. Must have
demonstrated the ability to provide consistent, high-quality responsiveness and overall service to
clients. Need to be able to build successful relationships with clients (in-house users).
Also have work experience in SQL, Linux, and scripting languages (Bash/Python).
Your job description
Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact
with colleagues at all levels Dynamic, energetic, motivated, positive outlook.
1. Leading and mentoring the Technical Support Team, performing scheduled staff reviews,
communicating and adhering to new procedures, policies and goals.
2. Hands-On Experience with handling complex technical support issues. Adhering to SLAs.
3. Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to
improve procedures.
4. Establishing, recommending and implementing policies to ensure the quality, timely and efficient
design of customer-oriented services.
5. Working effectively with other teams and implementing strategies to increase profitability,
productivity and overall client experience.
6. Auditing customer accounts to ensure accuracy of information.
7. Handling escalated issues from customers.
Customer Success Manager (Account Manager)
at Unolo
As a Customer Success Manager, you will be responsible for:
- Onboarding & Training New clients
- Customer support & query handling
- Designing & managing customer satisfaction program & metrics
- Follow-up on renewals, encourage upsell & cross- sell
- Assisting clients with billing & payment related matters
The role requires you to be pro-active, organised & the ability to think your feet.
Customer Support executive
at MMF Infotech Technologies Private Limited
Excellent communication and analytical Skills
∙ Strong leadership and management skills
∙ Must have excellent interpersonal skills
∙ Excellent written and verbal communication
∙ Active listening and Problem solving skills
∙ Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
∙ A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof
∙ Keep records of customer interactions, process customer accounts and file documents
∙ Proficiently communicating with customers electronically and taking follow up of the procedures.
∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article
∙ Respond to customer queries in a timely and accurate way, via phone, email or chat
∙ Patience when handling tough cases.
∙ Take a deep dive into product key features and have keen insight/knowledge about the product.
- Manage large amounts of incoming calls.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, that were taken. Process orders, forms, and applications.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Customer Success Engineer
Who We Are
HeadSpin is a startup organization, and we are revolutionizing the way developers test, monitor, and optimize their applications. The company is building a first-of-its-kind global mobile device cloud platform that allows apps to instantaneously run on real devices across global mobile carrier networks. HeadSpin provides powerful, actionable, data which pinpoint any problems in the app and enable developers to fix these issues before launch. HeadSpin integrates seamlessly with your development workflow and requires no changes to your app. The HeadSpin mobile platform is now in 80 countries and 140 cities worldwide, supporting over several hundred cellular networks and over 2,000 mobile devices. Using HeadSpin’s service, developers can launch products with the confidence that their applications will work in all the conditions that their users will experience. HeadSpin is funded by Google Ventures, Nexus Venture Partners, ICONIC, Danhua Capital, and other blue-chip investors.
About the Role
You should be a tech-savvy Customer Success Engineer who wants to help build our client base and increase customer satisfaction through providing post-sales technical support. You should be able to satisfy client queries in a timely manner and train clients to use our products as well as work with the sales team to increase sales. To be successful as a Customer Success Engineer, you should have excellent technical skills and knowledge, have previous software development experience (noted below), as well as sales ability and interpersonal skills. If this sounds like you, then we should connect! Your role may involve traveling (when appropriate) to a client’s business and provide training for their staff. You will also assess issues that arise, form a conduit between customers and product and service teams. You will provide customer feedback and insights about the effectiveness of our services provided. You’ll help ensure that customers are fully utilizing our platform through tech workshops, writing sample scripts, and providing additional product knowledge. If you love working with customers and thinking on your feet, then we want to talk to you!
What You'll Do
- Work with customers to ensure onboarding, user adoption, retention, and overall success
- Impart technical leadership and direction on all aspects of HeadSpin’s products and services
- Assist in training customers on using HeadSpin to troubleshoot real-time performance issues
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.
- Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers
- Maintain and gain knowledge of the languages and technologies supported by HeadSpin
What You Need
- 3+ years’ work experience in a software development role, or a customer-facing role such as technical customer success, account management, pre-sales engineering, or technical consultant role
- Experience successfully managing customer engagements to completion and customer satisfaction
- Proven record of professional customer service in a high growth environment
- Willing to get your “hands dirty” and troubleshoot or code solutions when needed
- Proficient understanding of Web/Mobile app development and architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.
- Comfortable working in a Linux/Mac environment and using Rest APIs
- Experience working in at least one of these programming languages (Java, Python, Go, C++)
- Strong ability to align technical concepts and features to business needs
- Bachelor’s Degree in Computer Science or similar fields
- Able and willing to travel as the job requires
- Handle Inbound & Outbound customer calls
- Acknowledge and resolve customer queries and promptly provide solution to the
- query
- Keeping records of customer interactions, transactions, comments and complaints
- Establish and improve cooperation with new/existing customers
- Coordinate with all the department for smooth redressal of customer complaints.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Excellent interpersonal and oral communication skills
- Computer knowledge (WORD & EXCEL)
- Experience in customer handling
Customer Support Executive
at Easyleadzcom
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.
What you will do:
- Handling customer conversations through email and chat desk and especially in a global context
- Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed
Desired Candidate Profile
What you need to have:- Familiarity with HTML and CSS
- Proficiency with web applications and technologies
- Excellent verbal and written communication skills
Customer Sales & Support Coordinator
at TROPICOOL CAR GADGETS PVT. LTD.
