
Customer Support Executive (Voice/Non-Voice)
- Assisting and coordinating with operations team
- supporting administrative staff
- conducting marketing research
- documentation and reporting to the operations department
- preparing reports on competitor product analysis
- ensuring if everything is working in a perfect manner
- using technology to keep the company updated behind the curtains
- Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- Responsible for rendering useful administrative support to other members of the customer care team.
- Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

About MMF Infotech Technologies Private Limited
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Summary/Objective:
We are looking for a dynamic and results-driven Marketing Executive with excellent communication skills to handle US calling. The ideal candidate should have at least one year of experience in marketing or a related field and be able to effectively engage with international clients.
Responsibilities/Duties:
- Handle outbound and inbound calls for marketing and client engagement in the US market.
- Develop and maintain strong relationships with potential and existing clients.
- Conduct market research to identify new business opportunities.
- Promote company products and services effectively to generate leads.
- Maintain accurate records of customer interactions and follow up as required.
- Collaborate with the sales and marketing teams to execute campaigns.
- Achieve set targets for calls, conversions, and client engagement.
- Provide regular reports on marketing activities and campaign performance.
Qualifications/Requirements:
Education:
- Must have completed graduation in any discipline.
Experience:
- Minimum 1 year of experience in marketing, sales, or customer engagement.
Skills:
- Excellent verbal and written communication skills in English.
- Strong interpersonal and negotiation skills.
- Ability to handle US clients professionally.
- Proficiency in MS Office and CRM tools is a plus.
- Self-motivated and target-oriented approach.

Job brief
We are looking for a qualified Mobile developer to join our Engineering team. You will be working with our engineers to develop and maintain high-quality mobile applications.
If you’re passionate about mobile platforms and translating code into user-friendly apps, we would like to meet you. As a Mobile developer, you’ll collaborate with internal teams to develop functional mobile applications, while working in a fast-paced environment.
Ultimately, you should be able to design and build the next generation of our mobile applications.
Responsibilities
- Support the entire application lifecycle (concept, design, test, release, and support)
- Produce fully functional mobile applications writing clean code
- Gather specific requirements and suggest solutions
- Write unit and UI tests to identify malfunctions
- Troubleshoot and debug to optimize performance
- Design interfaces to improve user experience
- Liaise with the Product development team to plan new features
- Ensure new and legacy applications meet quality standards
- Research and suggest new mobile products, applications, and protocols
- Stay up-to-date with new technology trends
Requirements and skills
- Proven work experience as a Mobile developer
- Demonstrable portfolio of released applications on the App store or the Android market
- In-depth knowledge of at least one programming language like Swift and Java
- Experience with third-party libraries and APIs
- Familiarity with OOP design principles
- Excellent analytical skills with a good problem-solving attitude
- Ability to perform in a team environment
Job Title: Project Manager
Location: Delhi NCR
Job Description
As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for
everything involving a project’s organization and timeline. One should be able to develop detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.Project managers should have a background in IT skills, management, budgeting and analysis.
You should be an excellent communicator and comfortable managing multiple tasks. you also need to be a team player and have a problem-solving aptitude.
Responsibilities:
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring Technical Feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
Requirements and skills:
• Great educational background, preferably in the field of IT.
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software
development and web technologies.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office
• PMP / PRINCE II certification is a plus
ü Outstanding oral, written and interpersonal communication skills.
ü Excellent organisational skills with Sound integrity and judgments.
ü Excellent problem-solving skills and logical thinking.
ü Ability to work with minimal supervision, to multitask and cope with
changing priorities.
ü Ability to maintain a high degree of confidentiality.
ü Enthusiastic, focused, self-disciplined, believes in integrity and honest
work.
ü Knowledge of country-specific education and admission processes will
be an advantage.
ü Quick learner concerning tools and processes; Good working
knowledge of MS Office tools.
ü Excellent Time Management Skills
Salary and Incentives: Best in the Industry.


- Good knowledge of the Object Oriented Programming and experience with creating basic Java applications.
- Have a good grasp and hands on experience with querying in SQL databases like MySQL.
- Knowledge of creating REST APIs using Spring or Spring Boot.
- Write well designed, testable, efficient code - Good knowledge of Unit Test Frameworks like JUnit, TestNG
- Experience with creating Java application JARs & resolving build issues. - A good grasp on the basic concepts of anyone git tool like Gitlab/Github - Knowledge in developing applications with Angular, JavaScript, CSS, HTML 5 and other broadly used Web development technologies.
- Good understanding in Angular with Angular material latest(typescript with angular).
- Should be able to understand REST APIs in JSON format.
- Hands on gulp. - Able to do browser-based debugging, performance testing
- Monitoring and improving front-end performance
- Knowledge of Node JS or any back-end would be an added advantage. - Building reusable components and front-end libraries for future use - (Optional) Understanding of CI/CD paradigm - (Optional) Basic knowledge of docker - (Optional) Have worked with ORMs like Hibernate
- (Optional) Have worked with Redis, Kafka, OAuth


Role Description
- We are looking to add a Software Engineer to contribute to the development, upgradation and management of our back end services for our website / PWA / app / chatbot / internal tools.
- You will be part of a lean team with a very steep learning / growth opportunity while working on and exploring some of the cutting edge technologies
- This is a full-time role in Mumbai with flexible working hours (including WFH)
- You will be working closely with the founder and be involved in strategic decisions such as back end architecture, tech stack selection, hiring, etc.
- We have multiple products in the pipeline and we need a strong team player who can contribute shoulder-to-shoulder with the existing team in the software development process.
- CTC offered: upto Rs. 22 Lakhs
What are we looking for in the candidate?
- Must have qualities: logical & independent thinker; problem solver; result oriented; takes ownership; ability to work indepenently with end-to-end output delivery; ability to structure the code (to avoid rework in future)
- Experience in writing production quality code in NodeJS, Python, Java, or Ruby on Rails
- Hands on experience in design web application using ExpressJS, Koa, Django
- Experience in designing and developing REST API. Familiarity with GraphQL is a plus.
- Proficient in dealing with SQL and NoSQL databases like MySQL, PostgreSQL MongoDB, Elasticsearch.
- Experience with in-memory databases like Redis or MemCache; webserver like Apache, Nginx.
- Experience in stress testing and unit testing and familiarity with testing platforms is a plus
- Proven experience in implementing user authentication and authorization in distributed systems.
- Capability to integrate multiple data sources and databases into one system.
- Experience in designing and developing scalable system.
- Working experience with one of the cloud services like GCP, AWS , Digital Ocean, Azure, etc.
- Knowledge of low-code / no-code tools to expedite production is a plus
- Engineering degree; Computer Science preferably + minimum 2 years of work experience as a Back End Engineer (NOTE: Please do not apply if you do not meet this criteria)
- Clear communication, strong inter-personal skills
What can you expect to gain from the role?
- Experience of a lifetime by disrupting the antiquated tech of Real Estate
- Steep learning curve with opportunity to
- Opportunity to generate immense wealth for yourselves from the equity allocation
- A good cash salary
- Standard perks (health insurance, medical benefits etc.)
Hiring Process
- CV screening
- Coding Test
- Technical Interview
- Perform data entry and research in various systems and tracking tools.
- Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems.
- Assess and resolve non-standard and standard issues or problems.
- Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.



