Cutshort logo
MMF Infotech Technologies Private Limited logo
Customer Support Executive (Voice/Non-Voice)
Customer Support Executive (Voice/Non-Voice)
MMF Infotech Technologies Private Limited's logo

Customer Support Executive (Voice/Non-Voice)

Kratika Patidar's profile picture
Posted by Kratika Patidar
0.6 - 3 yrs
₹1L - ₹3L / yr
Indore
Skills
Customer Support
Back office
Voice
Non-voice
US Shifts
  • Assisting and coordinating with operations team
  • supporting administrative staff
  • conducting marketing research
  • documentation and reporting to the operations department
  • preparing reports on competitor product analysis
  • ensuring if everything is working in a perfect manner
  • using technology to keep the company updated behind the curtains
  • Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Responsible for rendering useful administrative support to other members of the customer care team.
  • Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  • Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
  • Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
  • Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About MMF Infotech Technologies Private Limited

Founded :
2010
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

MMF Infotech is a full service software development company specialized in designing, development, digital marketing and back office services.
Read more

Connect with the team

Profile picture
Kratika Patidar

Company social profiles

blogpinterest

Similar jobs

Bengaluru (Bangalore)
15 - 18 yrs
₹13L - ₹14L / yr
Production management
Operations management
EMI Filter
Production planning
Procurement management
+8 more

• Oversee end-to-end plant operations.

• Ensure smooth EMI filter manufacturing and all the processes. 

• Drive production planning and ensure achievement of daily, weekly, and monthly targets. 

• Control and improve process stability by monitoring critical parameters affecting product performance. 

•  Manage procurement activities for raw materials, components, and consumables ensuring timely availability. 

•  Ensure cost-effective purchasing while maintaining quality and vendor performance standards. 

• Control stores operations including inventory management, stock accuracy, and material flow to production. 

• Daily reviews for reducing downtime, rejection, process variation, and material delays. 

• Lead root cause analysis (RCA) for production, process, and material-related issues. 

• Implement CAPA across all operational areas and ensure effective closure. 

• Coordinate with engineering and quality teams for process improvement and product compliance. 

• Monitor all the KPIs of all the departments. 

• Review daily operational reports (production, inventory, procurement) and take corrective actions.

Qualification

• Bachelor’s Degree in Electrical Engineering (Mandatory)

Experience

• Minimum 15 years in electrical / electronic manufacturing industry 

• Proven experience in handling Production, Process, Procurement, and Stores

Key Skills

• Production and operations management 

• Procurement and vendor management 

• Inventory and stores management 

• Root cause analysis (8D, 5 Why, Fishbone) and Lean Manufacturing.

• CAPA implementation and Cross functional leadership.

KPIs (Performance Metrics)

1. Overall production achievement and efficiency 

2. Reduction in rejection and process variation 

3. Inventory accuracy and stock turnover ratio 

4. Procurement cost savings and vendor performance 

5. Material availability and zero line stoppage due to shortage 

6. On-time delivery (OTD) performance 

7. Reduction in operational cost per unit 

8. CAPA effectiveness and closure rate.


Read more
Media
Media
Agency job
via Petras solutions by Ajantha M
Chennai
15 - 25 yrs
₹70L - ₹80L / yr
Snowflake
skill iconAmazon Web Services (AWS)
SQL Azure
Google Cloud Platform (GCP)

As a DBA Director, you will co-lead our global DBA teams specializing in operational support of such platforms as Oracle, MSSQL, Postgres, MongoDB, Snowflake, and Databricks. As a critical requirement of this position, you will partner across all business units to assist with functional design, validation, and deployment of database solutions and technologies. The DBA Director will also partner closely with the other pillars of the IT organization to create secure automation of manual processes while also ensuring better stability and scalability of our backend database systems and associated processes. This role requires an experienced technically minded leader that is looking to evolve and improve internal teams through continuous skill-building and facilitating camaraderie. This role requires deep technical knowledge of database technologies, processes, as well as knowledge and awareness of DB platforms leveraged by critical systems. The person will report to the Vice President of Enterprise Tools and Middleware.

Responsibilties

  • Assist with management of teams consisting of technology professionals who engineer and globally support data services and platforms.
  • Participate in continuous improvement and promote team evolution and direction.
  • Partner with VP of Enterprise Tools and Middleware to formulate planning and execution designed to create better automation, stability, and enhanced performance of our database platforms.
  • Collaborate on a budgetary level by ensuring the organization meets all budget goals in the areas of payrolls and licensing spend.
  • Facilitate and create an escalation point for high-severity tickets.
  • Create and ensure 24/7 on-call rotations within teams.
  • Collaborate with operational stakeholders, including defining requirements, suggesting alternatives, and setting priorities with the team.
  • Provide strategic thought leadership and technical guidance across the IT organization support team.
  • Be a trusted advisor in both technical and functional areas.
  • Build relationships and partner with business stakeholders to understand departmental needs.

Qualifications

  • Experienced professional with over 15 years of applicable database support and engineering experience.
  • Track record of successfully leading global multi-team organizations.
  • Verifiable people management and team building experience.
  • Manage and prioritize team leaders as well as team workloads to deliver on committed projects, initiatives, and tickets.
  • Demonstrated understanding of ITIL and ITSM; ITSM methodology pertaining to managing incidents, change requirements, and overall reducing risk.
  • Proven experience and ability to proactively solve problems and implement solutions to continuously improve.
  • Ability to recruit, train and retain high quality talent.
  • Proven track record of building strong relationships.
  • Experience deploying, optimizing, and supporting DBA processes and platforms.
  • Carries a value-driven focus for continual improvement.


Read more
Ekloud INC
ashwini rathod
Posted by ashwini rathod
INDIA
10 - 25 yrs
₹5L - ₹40L / yr
skill iconJava
KAFKA
MQ
RESTful APIs
OCP

Senior JAVA Developer

EXP- 10+ YRS

Location - Pan India


Job Summary:

We are seeking a highly skilled Senior Java Developer with extensive experience in Java, Spring Boot Microservices, and modern integration technologies. The ideal candidate will have strong expertise in Kafka, IBM MQ, cloud platforms (OCP, Azure), and CI/CD automation. This role involves designing scalable solutions, integrating third-party APIs, and ensuring robust application performance.


Key Responsibilities:


Design and develop Java-based microservices using Spring Boot.

2 to 3 years in React


Implement RESTful APIs and integrate third-party APIs securely and efficiently.


Build and manage CI/CD pipelines using GitHub Actions and Jenkins.


Deploy and manage applications on OpenShift (OCP) and Azure Cloud.


Work with Kafka for event-driven architecture and IBM MQ for messaging solutions.


Develop and optimize SQL queries and work with IBM DB2 databases.


Collaborate using Jira for agile project management.


Write and maintain Scala code for backend or data processing tasks.


Ensure adherence to best practices in coding, security, and performance tuning.


Required Skills & Experience:


10+ years of strong experience in Java and Spring Boot Microservices.


Hands-on experience with Kafka and IBM MQ for messaging and streaming.


Proven experience in GitHub Actions, Jenkins, and CI/CD automation.


Expertise in OpenShift (OCP) and Azure Cloud platforms.


Strong knowledge of SQL, IBM DB2, and database optimization techniques.


Experience in third-party API integration and secure communication protocols.


Familiarity with Jira for agile workflows.


Proficiency in Scala programming.


Excellent communication and problem-solving skills.



Read more
Lab Iconics
Hyderabad
0 - 5 yrs
₹3L - ₹6L / yr
Communication Skills
Interpersonal Skills
Sales presentations

Job Summary:

We are looking for enthusiastic and motivated fresh graduates to join our Business Development team. As a Business Development Executive, you will learn and contribute to lead generation, client communication, and sales growth activities. This role is ideal for candidates who are eager to build a career in sales and business development.

Key Responsibilities:

  • Identify and generate new leads through online research, networking, and calls.
  • Support senior team members in client communication and presentations.
  • Understand customer requirements and share product/service details effectively.
  • Maintain records of leads, prospects, and client interactions in CRM tools.
  • Contribute to achieving sales targets and business growth objectives.

Required Skills:

  • Strong verbal and written communication.
  • Basic knowledge of sales concepts and MS Office tools.
  • Quick learner with a positive and proactive attitude.
  • Confidence in client interaction and presentations.
  • Ability to work in a team environment.

Qualification:

  • Bachelor’s/Master’s Degree in Business, Pharmacy, Life Sciences, or related fields.
  • Freshers with a passion for sales and business development are encouraged to apply.


Read more
Samsan Technologies
Samsan Technologies
Agency job
via Samsan Technologies by HR Varsha
Pune
3 - 10 yrs
₹3L - ₹10L / yr
Embedded Linux
Embedded C
RF
LF
Bluetooth
+5 more

Key Responsibilities:

 

1.    Development, integration and testing of embedded software in the Embedded Linux RTOS

2.    Integrate Application based on Adaptive AUTOSAR Platform

3.    Contribute for Architecture, Detailed design, programming in C++ (11/14/17)

4.    Perform Unit, Integration Tests of developed Application

5.    Detail oriented systematic problem-solving approach in the embedded software.

6.    Debug embedded software on hardware platforms for issue identification and resolution

 

Minimum qualification criteria:

 

1.    Bachelor's degree in Electronics, Computer Science, Electrical Engineering, or related field

2.    2+ years of experience in software development in C or C++

3.    2+ years of experience in designing and implementing embedded systems for high performance, high reliability real-time embedded computing platforms

Read more
Customer Engagement Platform
Customer Engagement Platform
Agency job
Pune
7 - 11 yrs
₹25L - ₹33L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Microservices
+12 more

Hi,

We are hiring for the position of Java Tech Lead. Please find below the details for the same.


A passionate developer who has a strong working knowledge of OOPS and functional programming

principles. Standard Definitions and abbreviations don't entice us that much.

Key skills:

• Strong Java and J2EE background with 5-7 years of experience.

• Strong working experience in Multi-Threading, Exception Management and the Use of Collections.

• Sound knowledge of working with application aspects i.e., Caching, Asynchronous APIs, Logging etc.

• Experience with web application frameworks like Spring Boot or Dropwizard.

• Unit Testing is an everyday affair and hence demands very good unit testing skills using tools like Junit & TestNG.

• Understanding of relational databases, RESTful services, and build tools like Maven & Gradle

• Knows what and when to mock and has used frameworks like Mockito/Power Mock.

• Understanding of message queues such as ActiveMQ, Kafka, and RabbitMQ.

•  Version Control is treated as important as programming skills. Fluent with version control tools like Git and Bitbucket.

• Exposure to Agile/Scrum, TDD not in theory but in practice.

•  Experience with Continuous Integration, Continuous Deployment, Static Code Analysis, Jenkins and SonarQube.

•  Willingness to take ownership of the technical solution and ensure technical expectations of deliverables are met.

• Strong communication skills along with the ability to articulate technical designs and concepts.

• Exposure to cloud and containerization would be a plus.

• Hands-on experience in application development in an enterprise setup.

• Have a good understanding of Distributed Application Architecture.

Read more
FinTech Company
FinTech Company
Agency job
via IndependentConsultant by Melrose Pinto
Pune
4 - 8 yrs
₹7L - ₹13L / yr
DevOps
Terraform
skill iconJenkins
skill iconDocker
skill iconAmazon Web Services (AWS)
+6 more

We are a self organized engineering team with a passion for programming and solving business problems for our customers. We are looking to expand our team capabilities on the DevOps front and are on a lookout for 4 DevOps professionals having relevant hands on technical experience of 4-8 years. 

We encourage our team to continuously learn new technologies and apply the learnings in the day to day work even if the new technologies are not adopted. We strive to continuously improve our DevOps practices and expertise to form a solid backbone for the product, customer relationships and sales teams which enables them to add new customers every week to our financing network.

As a DevOps Engineer, you :

- Will work collaboratively with the engineering and customer support teams to deploy and operate our systems. 

- Build and maintain tools for deployment, monitoring and operations.

- Help automate and streamline our operations and processes. 

- Troubleshoot and resolve issues in our test and production environments. 

- Take control of various mandates and change management processes to ensure compliance for various certifications (PCI and ISO 27001 in particular) 

- Monitor and optimize the usage of various cloud services. 

- Setup and enforce CI/CD processes and practices

Skills required :

- Strong experience with AWS services (EC2, ECS, ELB, S3, SES, to name a few)

- Strong background in Linux/Unix administration and hardening 

- Experience with automation using Ansible, Terraform or equivalent 

- Experience with continuous integration and continuous deployment tools (Jenkins) 

- Experience with container related technologies (docker, lxc, rkt, docker swarm, kubernetes)

 

- Working understanding of code and script (Python, Perl, Ruby, Java)

- Working understanding of SQL and databases 

- Working understanding of version control system (GIT is preferred) 

- Managing IT operations, setting up best practices and tuning them from time-totime. 

- Ensuring that process overheads do not reduce the productivity and effectiveness of small team. - Willingness to explore and learn new technologies and continuously refactor thetools and processes.

Read more
Analytics Consulting Company
Analytics Consulting Company
Agency job
via Unnati by Veena Salian
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹20L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconPython
skill iconDocker
CI/CD
+6 more
Do you want to use your software skills and contribute to finding meaningful technology driven solutions for various kinds of businesses and grow your career, then read on.
 
Our client provides data-based process optimization and analytics solutions to businesses worldwide. Their innovative algorithms and customized IT solutions cater to complex problems related to every field or industry, through tools that are non standard and are backed-up by extensive research. They serve startups as well as large, medium and small enterprises, a majority of their clients being industry leaders.
 
With registered offices in India, USA and UAE, their projects support various sectors and functions like logistics, IT, Retail, Ecommerce, Healthcare industry among others, across Asia, America and Europe. The founder holds a Master’s degree from IIT and a PhD in Operations Research from USA, with rich experience in Optimization and Analytics for various industries. His team of top scientists and pedagogy experts are focusing on innovative revenue generation ideas with minimum operational costs.
 
As a Full Stack Developer,you will work closely with developers and business development team to create applications that are truly useful for the customers.
 
What you will do:
  • Working with the product team to build scalable and secure NodeJS micro-services.
  • Having an understanding of Python and write Python code as well.
  • Building smooth UI/UX workflows to satisfy the business logging and monitoring tools like Loki/EFK, Prometheus, Sentry, Grafana.
  • Knowing functional programming, SDLC (Software development Life cycle).
  • Knowing how to write both synchronous and asynchronous code using NodeJS.
  • Creating CI/CD pipelines.
  • Maintaining quality and ensuring responsiveness of applications.
  • Having structured, focused thinking, and able to keep to task lists and time lines.
Candidate Profile:

What you need to have:

  • Proficient in NodeJS,Docker,Angular9+, ReactJS, Python, CI/CD.
  • Strong knowledge of building scalable and secure NodeJS micro-services.
  • Strong experience in building smooth UI/UX workflows to satisfy the business requirements.
  • Should be familiar with logging and monitoring tools like Loki/EFK, Prometheus, Sentry, Grafana.
  • Strong knowledge in NodeJS, Functional programming, SDLC (Software development Life cycle). Should be able to write both synchronous and asynchronous code using NodeJS.
  • Must be proficient in GIT.
  • Experience is creating CI/CD pipelines.
  • Experience with working on Linux based servers.
  • Should have experience with both SQL and NoSQL databases. Experience with in-memory databases like Redis is a plus.
  • Should have Angular and React knowledge. Experience with web workers and building drag-drop web interfaces is a bonus and calls for extra points.
  • Should be able to design a database schema for any given problem statement.
  • Hands on experience in developing serverless architecture is a must.
  • Knowledge in deployment using Docker, Docker Swarm, Kubernetes and how containerized applications work is a must.
  • Experience in dealing with third party API’s.
  • Familiar with OAuth2 server implementation.
  • Able to architect microservices-based applications.
  • Prior product-based startup experience is a plus.
Read more
Dr Agarwals Eye Hospital
at Dr Agarwals Eye Hospital
1 video
3 recruiters
John Taylor
Posted by John Taylor
Chennai
4 - 8 yrs
₹10L - ₹25L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
Angular

We are looking for a technical lead to join us at Elisar. As tech lead (DevOps), you will be responsible forTechnical leadership of the Elisar software development team.

Interface with product management during product discovery and establish product road maps

Contribute to back end development at Elisar

Communicating and collaborating with others

Develop and manage dev team's work schedules to meet expected delivery commitments

Assess and address software development risk for products being developed a Elisar

Establish a CI/CD pipeline at Elisar

Ensure continued compliance with ISO 62304 requirements for the development of software

Play an integral part of the product risk management team at Elisar

Manage technical debt

Should have Experience with Angular JS

Read more
GetzRPO
at GetzRPO
1 recruiter
Shraddha Kale
Posted by Shraddha Kale
Mumbai
3 - 7 yrs
₹4L - ₹10L / yr
skill iconPython
Team Management
skill iconProgramming
Experience in Python Programming. 1. Required Total Experience of 5-7 years in software development. 2. Basic language known : Python (3-5 years of core Python experience is a must) 3. Demonstrated ability to self direct and work independently. 4. Experience in programming, network concepts and protocols 5. Knowledge of other Languages: Perl, Java, PHP (Added Advantage) 6. Should have good knowledge of Team Handling 7. Strong communication skills Salary : upto 9 Lac Location: Parel. You can send your CV on [email protected] or contact 9867110707. Regards, HR Team
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos