Customer Support Executive (Voice/Non-Voice)

Key Responsibilities

• Provide personalized fashion and styling advice to customers based on their preferences, body type, and current trends.
• Assist customers in selecting outfits, accessories, and complete looks to enhance their shopping experience.
• Stay updated with the latest fashion trends, brands, and seasonal collections to offer informed recommendations.
• Support in visual merchandising by maintaining attractive product displays and ensuring proper arrangement of apparel and accessories.
• Build strong customer relationships through professional communication and exceptional service.
• Understand customer needs, recommend suitable products, and assist in upselling and cross-selling to meet sales targets.
• Maintain in-depth product knowledge including fabrics, fits, colors, and style combinations.
• Coordinate with store teams to ensure smooth store operations, inventory handling, and brand representation.

• Handle customer concerns professionally to ensure customer satisfaction and repeat business.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with

offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the

defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

·      7+ years of professional experience in front-end development.

·      5+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.)

·      3+ Years Exp as Lead

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

Familiarity with modern CI/CD pipelines and version control tools (Git).

We’re Hiring – Frontend Developer (3.js)

Location: Chennai

Experience: 0–1 Years

At Hexr Factory, we are always exploring the possibilities to bridge the physical and digital worlds. We design and build Metaverse and Digital Twin technologies for the future of industry and entertainment.

We are looking for a Frontend Developer (3.js) to join our team in Chennai. The role involves designing, building, and configuring applications to meet business and application requirements using React Three Fiber, JavaScript, HTML5, CSS, TypeScript, and ES6.

The ideal candidate will have experience working with Three.js, WebGL, and Canvas/CSS animations, along with knowledge of browser-based 3D rendering and 3D graphics. You should be comfortable collaborating with the design team to implement a clean, elegant user experience and be capable of building scalable, high-performance web applications.

Qualifications:

Bachelor’s or Master’s degree in Mathematics, Commerce, Computer Science, Electronics, Electrical, or Mechanical Engineering with a consistent high academic track record.

0–1 years of relevant experience.

Skills Required:

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

Experience using TypeScript to develop UI components with React and Angular.

Knowledge of 3D technologies such as WebGL and Three.js.

Basic understanding of 3D mathematics.

Familiarity with REST/JSON and Git.

Passion for new technology and innovation.

Ability to write clean, maintainable code.

Excellent verbal and written communication skills.

If you are passionate about technology, eager to learn, and excited about working on 3D applications and digital innovation, we’d love to hear from you.

• Test current products and identifying deficiencies
• Suggest solutions to identified product problems 
• Investigate product quality in order to make improvements to achieve better customer satisfaction
• Plan, create and manage the overall Quality Planning strategy
• Collaborate with the Product Development team to ensure consistent project execution
• Identify quality assurance process bottleneck and suggest actions for improvement 
• Oversee continuous improvement projects 
• Collect quality data 
• Identify key KPIs for product quality

We are a Quantitative Trading firm building proprietary trading products and infrastructure for crypto markets (both DeFi and CeFi). We are focusing heavily on building up our DeFi capabilities and are looking for a hungry DeFi native engineer to help us conceptualize and build our DeFi strategies and infrastructure.

We are a high-output research team of 5 from a variety of backgrounds, spanning from Machine Learning and System Engineering, all the way to fintech and business.

We build products for both internal and external use to uncover alpha opportunities in different areas of crypto markets, including trading both on centralized and decentralized exchanges (DeFi) and building systems to streamline order execution, gather and digest complex timeseries data streams.

We are looking for a DeFi Software Engineer who has a deep understanding of blockchain and is curious about algorithmic trading. You should be excited about making sense of large quantities of data, and decision modelling on time series, real-time data.

Responsibilities

• Designing, building and testing smart contracts and related infrastructure
• Researching new DeFi protocols and its connectors and building on them
• Building real-time monitoring tools and working with our team on latency-sensitive operations
• Ethereum Node Infrastructure setup and maintenance
• Work with the team on devising new trading strategies and uncovering opportunities

Qualifications

• Deep technical and practical understanding of DeFi protocols and DevOps practices for interfacing with them (both Ethereum and any other relevant one) - Must have extensive knowledge of Solidity, smart contract development (web3js or ethersjs) and testing.
• Knowledge of Javascript (knowledge of Golang/Python programming is nice to have).
• Must be comfortable working with either hardhat or truffle.
• Comfortable working in a dynamic, research-oriented team with several ongoing concurrent projects
• You look forward to working with an interdisciplinary team that longs to find solutions together.
• Knowledge of trading isn't required but interest in the field is paramount. If you are a self-taught wiz who has tried its hands at DeFi trading and AMM, even better!

The number of years of experience does not matter as long as you have built complex projects from scratch, a burning desire to learn more, constantly improve yourself and solving tricky problems on a daily basis. We're a small team so you can assure yourself that whatever you contribute - in terms of an engineer, or otherwise - is always heard and discussed.

Benefits

• Competitive salary and performance-based bonuses
• A young startup work environment, where your initiatives and ideas count and are rewarded
• A unique open research environment, where everybody contributes and sees the full spectrum of our work, from inception to production
• The chance to shape our firm's legacy and exchange knowledge with the team on every part of what we do.

The role location is preferably Hyderabad with to be able to brainstorm in person with the R&D team, but remote in India is also possible.
Please share github profiles and details of previous projects worked on (both commercial and personal).

What you need to have:

Experience: 2 to 5 years

Annual CTC: Rupees 5,00,000 to 10,00,000

Role Description - 

- Workindia is a 100% Product Company [Not Product-Enabled]. With PMF Stage completed 2 years ago, Company has seen rapid scale to become the largest Blue Gray Collar Recruitment Company in India today.

- With scale, Company focuses on one, expansion of existing business initiatives and two, addition of new business initiatives on an ongoing basis. 

- Role of the candidate is to head the digital marketing Team

Eligibility - 

1. Academic background: Engineering Only. Non-Engineers are not eligible to apply for this role. 

2. Work Experience: Minimum 4 years of experience required. 

3. Candidate should have good analytical skills, effective leadership and communication skills. 

4. Candidate should have experience in using marketing data tools and marketing analytics. 

5. Candidate Should have been involved in deciding team size, team structure, have experience of budget allocation to the various marketing channels, independent thinking on strategy vs. only execution.

Just to inform you; the company has excellent work environment and work culture.

Qualifications - 

BE / B tech/ MBA only requested to apply. Good institutes will be given preference.

If interested, kindly share your updated CV along with the following details:

1. Total experience:

2. Current CTC

3. Expected CTC 

4. Notice Period

5. Contact Number:

6. Email ID

7. Qualification:

Contact Person:

Shubha Gupta
HR Manager