Customer Support Executive (Voice/Non-Voice)

Role & Responsibilities

We’re hiring a Benefits Verification Specialist with 5–8 years of experience in US health insurance eligibility and benefits verification. You’ll be part of our operations team, helping verify insurance benefits for patients receiving speciality care in the U.S.

This is a full-time, in-office role based in Bangalore, with partial overlap with US hours.

Key Responsibilities:

• Perform insurance verification and eligibility checks for commercial and government payers (e.g., Medicare, Medicare Advantage, Medicaid, Managed Medicaid, VA, DoD).
• Validate coverage details including deductibles, co-pay/coinsurance, network status, referrals, prior authorization requirements, and J-code/CPT-code specific benefits.
• Contact payer representatives via phone or payer portals as needed.
• Push back on payer based on previous experience.
• Accurately document findings in internal systems.
• Collaborate with internal teams to resolve missing or mismatched data.
• Collaborate with technology teams to improve data/systems.
• Ensure timely completion of verifications with high accuracy and within defined SLAs.

Ideal Candidate

• Strong Benefit/ Insurance Verifcation Specialists profile
• Mandatory (Experience 1) – Must have 4+ years of experience in US healthcare insurance eligibility and benefits verification
• Mandatory (Experience 2) – Must have 2+ years of experience of handling team
• Mandatory (Experience 3) – Must have Strong understanding (Subject matter expert) of insurance types — Commercial, Medicare, Medicare Advantage, Medicaid, Managed Medicaid, HMO/PPO, VA, DoD, etc.
• Mandatory (Experience 4) – Experience in verifying deductibles, co-pay/coinsurance, prior authorization requirements, network status, and J-code/CPT/HCPCS-specific benefits.
• Mandatory (Experience 5) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
• Mandatory (Experience 6) – Must have worked on payer portals such as Availity, NaviNet, Aetna, UHC, or equivalent.
• Manadatory (Skills) - Good communication skills
• Preferred (Experience) – Prior experience in specialty pharmacy, oncology, infusion therapy, or behavioral health benefit verification.

Perks, Benefits and Work Culture

• Be part of a team solving critical problems in healthcare automation
• High-ownership role in a startup culture with mentorship and fast learning
• Work closely with product and engineering teams building cutting-edge AI agents
• Contribute to improving access to care for patients across the U.S.

Talent Acquisition Executive

• Should be currently a Dedicated recruiter
• Exp- 2-3+ years
• CTC- 40-45 in hand per month + incentives
• IC- Individual contributor role
• Excellent communications (Verbal + written)
• Qualification – Any graduation
• Shift- 8.5 hours
• 6 days working
• Location: Prabhadevi

JD:

• Onboarding, induction, employee engagement, employee retention.
• Candidate who is open to learn and trainable even if currently does not posses the experience, will be considered if he/she is excellent as a TA

Autohangar has 12 branches around hence candidate should be open to travel for specific meetings.

Candidates preferred from Domains- Consultants/product based/BPO/Insurance companies

Key Responsibilities:

Collect, analyze, and maintain data related to infrastructure and e-Governance projects.

Prepare and update MIS reports, dashboards, presentations, and financial analyses.

Study business processes, organizational structures, and assist in drafting EoIs, RFPs, and

RFQs.

Support all phases of the project lifecycle, from initiation to post-implementation.

Define requirements, timelines, costing, payment terms, and service levels.

Monitor project status, SLAs, issue resolution, and vendor performance.

Assist in all departmental e-Governance initiatives and related tasks.

Key Skills:

Language required: English, Hindi and Marathi

Experience working with the infrastructure domain is preferable.

Strong analytical and reporting skills

Understanding of government systems and processes

Experience in project documentation, costing, and vendor management

Proficiency in Excel, PowerPoint, and project tools

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for a skilled and experienced Senior Frontend Developer specializing in frontend development to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.

Responsibilities:

Develop, maintain, and enhance web applications using front end tools to create seamless, user-friendly experiences.

Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.

Write clean, maintainable, and scalable code while adhering to best practices in frontend development.

Perform code reviews, optimize application performance, and debug issues for a smooth user experience.

Stay updated on the latest frontend features and web development trends to bring innovative ideas to the team.

Skills & Requirements

Angular 18+, TypeScript, Async Programming (e.g. Observables, Promises, RxJS, Signals), State management (e.g. ngRx, ngXs), Component libraries (e.g Angular CDK, PrimeNG), React.JS, State management (e.g. Redux), Component libraries, NextJS, Vue JS , TypeScript, State management (e.g. VueX, Redux), Component libraries (e.g Vuetify), NuxtJs, APIs (e.g. REST, RESTful API), Async Programming (e.g. Observables, Promises), Lazy Loading, Unit testing (e.g Jest), Integration testing / E2E testing (e.g Cypress), Linting (e.g. ESLint, Prettier, SonarLint), Build Tools (e.g. npm, webpack), Dev Tools (e.g. Git, Atlassian Jira, Atlassian Confluence), Single-Sign-On (e.g. OAuth2, Open ID Connect, JWT, SAML), Progressive Web Apps / pwa, Other APIs (e.g. GraphQL, WebSocket, Server-Sent-Events / SSE, gRPC), Containerisation (e.g. Docker, Kubernetes / K18n), CI/CD (e.g. Gitlab, GitHub, Jenkins, Bamboo, Azure DevOps), Cloud experience (e.g. AWS, Azure, GCP).

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

The Opportunity

We have a new opportunity as part of our newly developed Events & Experiences team at Extramarks Education- India's leading education tech company. 

A position based out of the head office in Noida, we are looking for a Marketing Manager- Events with experience marketing large scale events, IPs across lifestyle and entertainment events. 

In a hands-on role, our ideal candidate is a great communicator and collaborator, can plan and execute effective event marketing strategies focusing on result-driven metrics, lead multiple events, are solutions-focused, and know the country's events landscape. If creating quality consumer engagement strategies and driving audience metrics sounds like your thing, we'd love to hear from you.   

Who are you?

As a person, you are organized, thorough, and not afraid to get your hands dirty. Driven and confident, you are a good listener and can communicate effectively across organizational levels, external partners, and the team. You want to get the job done but not at the cost of quality and substance. Collaborative and easy-going, you have a strong work ethic with a penchant to mentor and inspire your team. 

The Role

You will play a key role in creating, shaping, executing, and managing event marketing strategies across our events calendar. 

• Bring exceptional people and project management skills driving multiple initiatives across our events calendar.  
• Solutions-focused, you bring quantitative, analytical, and problem-solving skills to draw insights from metrics, recommendations from the analysis and present marketing plans/solutions to internal & external stakeholders.
• Understand brand values, objectives, and goals to devise well-articulated communication across requirements and recommendations.
• Collaborate and work in sync with support teams across the organization to bring alive marketing plans. 
• Establish marketing goals and key KPI's for event marketing initiatives across events 
• Manage and foster media partnerships and key relationships to derive maximum media value and brand awareness across events.

Responsibilities

• Conceptualize and execute campaigns, including budgets, for events across the events calendar, including partnered events
• Work with the consumer insights team to understand consumer feedback and engagement pre and post events to customize solutions for event and consumer segments.
• Track, monitor, and analyse metrics across business units and HO level, working closely with the digital marketing team. 
• Be up to date and well-versed in marketing trends across digital and offline channels, industry news, talent, and collaborators and have bankable standing relationships with industry professionals, vendors, and agencies. 
• Work closely with event management and sales teams to create an event marketing plan that includes media deliverables for partners wherever needed.
• Create timely feedback reports on data and consumer engagement post events 
• Manage and mentor a team of marketing executives working across events.

Professional & Educational Qualifications 

• 7+ years of experience in event marketing and execution, ideally with an agency or with a brand with an in-house events team
• Ability to analyse data to drive conclusions and form recommendations and solutions
• Excellent communication, presentation, and analytical skills. 
• Experience having managed a team as well as lead other internal stakeholders in managing small to large events. Work cross-functional, building trust, and fostering collaboration.
• Very organized, detail-oriented, and a strong problem-solver
• Graduate/Post Graduate Degree
• Travel, as required.

Primary Duties

• Build a broad knowledge across various systems and processes via knowledge transfer and capture any missing information on the wiki

• Gather software requirements by talking to various stakeholders and document them

• Implement software solutions after discussing the requirements and taking direction from the Technical lead and talking to other colleagues within and outside the team

• Provide necessary effort and time estimates for tasks to aid scheduling and prioritization

• Provide necessary 3rd line support to the Operations teams including software fixes as needed

• Work on any BAU development activity including on-boarding new data sets and delivering new markets into the system

• Work with external vendors from time to time to gather necessary requirements for new data or changes to existing data specifications

• Maintain pro-active communication with relevant stakeholders and keep them updated on progress

General

• Any other duties commensurate with the post holder’s position and seniority; and
• All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures.

Experience, Knowledge & Skills

Essential

• 4+ years’ experience of programming in Java.
• 4+ years’ experience working with SQL including complex queries, stored procedures, views, database design and solid understanding of database concepts (preferably SQL Server)
• Experience of both Linux and Windows environments, scripting and tools
• Willing to carry out operational data tasks alongside developing new solutions
• Well organised with the ability to prioritise and manage multiple streams of work
• Excellent communication skills

Beneficial

• Experience working with Cloud environments (preferably AWS)
• Experience in handling financial data sets and familiarity with financial instruments (equities, futures, FX)
• Experience working with data pipelines and building ETL solutions
• Experience working with tools like Flink, Kafka and Tableau

Educational & Professional Qualifications

• Educated to degree (or equivalent) level or higher.
• A degree with mathematical and computing content (e.g. Computer Science, Maths, Physics)