Customer Support Executive (Voice/Non-Voice)

The Role: IT Administrator

We are looking for a proactive and detail-oriented IT Administrator / IT Coordinator to support and maintain our company’s IT infrastructure and user systems. The ideal candidate will have experience handling day-to-day IT operations, hardware/software support, and coordination with vendors, ensuring smooth and secure IT functioning across multiple locations.

What You’ll Do:

• Manage and monitor company IT infrastructure, including systems, networks, printers, and communication tools.
• Provide technical support to end-users for hardware, software, and network issues (onsite and remote).
• Coordinate with external IT vendors and service providers for maintenance, troubleshooting, and AMC renewals.
• Install, configure, and maintain desktops, laptops, printers, scanners, routers, and other peripherals.
• Manage user accounts, access rights, and data backup processes.
• Ensure antivirus, firewalls, and data protection measures are up to date and effective.
• Assist in IT asset management – inventory tracking, procurement, and disposal.
• Support implementation of new technologies or systems as per business needs.
• Maintain documentation for IT setups, licenses, and configurations.
• Liaise with HO and regional teams to ensure IT standards and policies are followed.

What We’re Looking For:

• Strong knowledge of Windows OS, MS Office, and networking fundamentals (LAN/WAN/Wi-Fi).
• Familiarity with ERP or CRM systems (SAP, Tally, or similar) preferred.
• Basic understanding of data backup systems, firewalls, and antivirus management.
• Excellent troubleshooting and problem-solving skills.
• Good communication and coordination skills across teams and departments.
• Ability to manage multiple priorities in a fast-paced FMCG environment.
• Bachelor’s degree / Diploma in Computer Science, Information Technology, or related field.

Why Join Us:

• Dynamic Industry Exposure: Be part of a fast-growing FMCG company where technology drives efficiency and innovation across supply chain, sales, and operations.
• End-to-End Learning: Gain hands-on experience managing IT systems that support manufacturing, warehousing, and nationwide distribution networks.
• Collaborative Environment: Work closely with cross-functional teams — Sales, Marketing, Operations, and HR — to create impactful tech-enabled solutions.
• Growth Opportunities: We value internal talent and provide opportunities for skill enhancement, certifications, and career advancement within the IT function.

What We’re Looking For

• 3-5 years of Data Science & ML experience in consumer internet / B2C products.
• Degree in Statistics, Computer Science, or Engineering (or certification in Data Science).
• Machine Learning wizardry: recommender systems, NLP, user profiling, image processing, anomaly detection.
• Statistical chops: finding meaningful insights in large data sets.
• Programming ninja: R, Python, SQL + hands-on with Numpy, Pandas, scikit-learn, Keras, TensorFlow (or similar).
• Visualization skills: Redshift, Tableau, Looker, or similar.
• A strong problem-solver with curiosity hardwired into your DNA.
• Brownie Points
• Experience with big data platforms: Hadoop, Spark, Hive, Pig.
• Extra love if you’ve played with BI tools like Tableau or Looker.

We are hiring potential BDE for our organization to grow in better way, If you are the one then Please find below company details and job description.

Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)

Our Accreditations -

• 25 years of industry presence
• Salesforce Partner
• ISO 27001:2019 certified
• Great Place to Work certified
• HIPAA Compliant
• SOC2 Compliant
• NASSCOM Member

Our EVP (Employee Value proposition)

• We are a Great place to work certified company.
• 30 Earned Leaves during calendar Year
• Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
• Performance bonus & Loyalty Bonus Benefits
• 5 Days working
• Rewards and Recognition programs
• Standard Salary as per market norms
• Equal career opportunities, No discrimination
• Magnificent & Dynamic Culture
• Festival celebrations & fun events

Explore more : https://techwize.com/, https://mangalaminfotech.com/

Position: BDE / Sr. BDE

Job location: Ahmedabad

Experience: 1-5 Years

Job Description:

We are looking for Passionate, Ambitious and Result Oriented Business Developments Professionals. They should be self-driven, Result oriented having ‘Founders Mentality’. We are strengthening Business Development team for IT Services which is focused on CRM i.e. Salesforce, Zoho, HubSpot, etc., Web development and other IT development work for the global clients. Candidate should have insight of IT outsourcing business for the overseas B2B and B2C clients in one or more technologies.

• Ability to develop good relationships with current and potential clients
• Excellent leadership and communication skills
• Experience in project management and/or sales
• Knowledge of productivity tools and software
• High attention to detail and a focus on fact-based decision making

Responsibilities:

• Researching organizations and individuals to identify new leads and potential new markets
• Use tools like LinkedIn Sales Navigator and other Data Mining techniques
• Build and nurture contacts with potential clients
• Communicate with the potential leads through calls, emails, LinkedIn and other media
• Support in writing new business proposals and basic content writing required for marketing material and website enhancement
• Write relevant post in LinkedIn, blogs, company websites which draws the attention of the clients
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Bidding through portals like Upwork, Freelancer, PPH, etc.
• Participate in the client calls with Solution team during client’s time zone
• Creating sales collateral, proposals and marketing material
• Ability to understand IT technologies, requirement gathering & interacting with IT development team for the execution

• Would be responsible for end to end loan processing, from initial receipt of loan application to credit approval stage within TAT parameters.

• Reviewing the loan application.
• Reviewing the credit application
• Credit underwriting 
• KYC verfication.

What you need to have:

• 0-3 application development experience in solution building on Blockchain technology.
• Solid understanding of and experience in blockchain / distributed ledger technologies familiarity with platforms, such as Ethereum and Hyperledger.
• Any additional expertise with Python, containerization (Docker) and additional Cloud exposure also a huge plus
• Security Architecture / Cryptography is a plus.
• Any additional expertise with Python, containerization (Docker) and additional Cloud exposure also a huge plus.
• Experience on development tools such as Hyperledger Fabric/Sawtooth,Geth , Composer, Solidity Remix Functional
• Basic understanding of Web applications architecture and protocols.