Customer Support Executive (Voice/Non-Voice)

Job Title

Reporting To

Sr Manager – P2P process Architect

SAP Practice Lead

Department

Job Location

Digital & Technology - SAP

India, Bengaluru

SAP P2P Process Architect will oversee and optimize procure-to-pay (P2P) processes within SAP environment. The ideal candidate will have a deep understanding of SAP modules related to procurement and supply chain, combined with strong project management and leadership abilities

The overall purpose of this role is to:

·      Own the end-to-end SAP P2P processes, ensuring they are efficient, effective, and aligned with business objectives.

·      Oversee the configuration, maintenance, and enhancement of SAP P2P modules, including MM (Materials Management), ARIBA , SRM (Supplier Relationship Management), and AP (Accounts Payable).

·      Lead SAP P2P implementation and enhancement projects, ensuring they are completed on time, within scope, and within budget.

·      Work closely with procurement, finance, and supply chain teams to understand their needs and translate them into SAP solutions.

·      Assess and analyze business requirements in the P2P area, identifying opportunities for process improvements and optimization.

·      Lead the technical design of solutions, ensuring they meet business requirements and integrate seamlessly with existing systems.

·      Identify and implement process improvements and best practices to optimize SAP P2P processes.

·      Ensure SAP P2P processes comply with internal policies and external regulations, including data localization requirements.

·      Provide training and support to end-users, fostering a deep understanding of SAP P2P processes and functionalities.

Job Responsibilities  

Customer:

·      Be proactive in capturing and analyzing business requirements and drive towards optimal design and successful delivery of solutions

·      Provider regular and timely reports on progress of initiatives and key risks and issue.

People:

·      Work collaboratively within a matrix organization, engaging with D&T staff in corporate function leaders.

Operations:

·      Regularly monitor the performance of SAP P2P systems to ensure optimal functionality and minimal downtime.

·      Quickly and effectively resolve any operational issues or system malfunctions related to the SAP P2P processes.

·      Maintain detailed documentation of SAP P2P processes, configurations, and changes to ensure transparency and facilitate knowledge transfer.

·      Oversee user access controls and permissions within the SAP P2P modules to ensure security and compliance.

·      Prepare and support internal and external audits related to SAP P2P processes, ensuring all necessary documentation and processes are in place.

• Develop and track key performance indicators (KPIs) related to the P2P processes to monitor efficiency, accuracy, and compliance.
• Supplier Integration: Facilitate the integration of new suppliers into the SAP P2P system, ensuring smooth onboarding and efficient data exchange.

Financial Result:

·      Provide necessary input for the assessment of and panning of initiatives cost including licenses, vendor time and material and others

·      Advise on optimal use of SAP licenses and regular housekeeping to ensure adequate leverage on investment and prevent cost leakage

Job Requirements (Experience and education)

·      Bachelor’s degree in information technology, Business Administration, or a related field. MBA or relevant master's degree is a plus.

·      Minimum of 18 years of experience in SAP P2P processes, with at least 3 years in a managerial role.

·      Proficient in SAP Ariba, MM, SRM, and AP modules.

·      Strong understanding of procurement, supply chain, and accounts payable processes.

·      Experience with SAP S/4HANA is a must

·      Proven ability to lead and manage cross-functional teams and projects.

·      Strong problem-solving abilities and data-driven decision-making skills.

·      Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.

·      Solid project management skills with experience in leading large-scale SAP implementations and upgrades.

·      Proven experience in assessing and analyzing business requirements and translating them into technical solutions.

·      Strong background in technical design and architecture within the SAP environment.

·      SAP certification in relevant modules is a plus.

·      Experience in Logistics is advantageous.

Job Title: Manager – Finance and Accounts (Fashion Retail Brand)

Location: Gurgaon

Experience: 5-86 years in Direct Tax, AR post qualification

Qualification: Chartered Accountant

Industry: fashion/apparel/retail

Skills Required - Direct Taxation, TDS, Transfer Pricing etc

Key Deliverables (Essential Functions & Responsibilities):

Accounts Receivable Management:

·         Oversee revenue accounting and reconciliation of e-commerce/Partner business

·         Ensuring internal financial controls on accounts receivables including driving collection efficiency

·         Manage end-to-end accounts receivable functions PAN India, including team supervision and escalations.

·         Negotiate with banks for favorable merchant transaction rates and cash pickup services.

Financial Reporting & Controls:

·         Review internal control systems to monitor cash and card collections, minimizing discrepancies.

·         Conduct regular evaluations of PAN India transactions to ensure policy adherence.

Taxation & Compliance:

·         Prepare advance tax workings quarterly and ensure timely payments.

·         Validate TDS workings and ensure monthly deposition ensuring statutory compliance.

·         Handle tax audits (u/s 44AB, 80JJA, Transfer Pricing, CSR) and prepare income tax returns in coordination with the tax team.

·         Compute deferred tax assets/liabilities (DTA/DTL) and depreciation under tax regulations.

·         Provide necessary details and respond to notices from tax authorities with support from the direct tax team.

Audit & Governance:

·         Ensure timely completion of Internal /Statutory audits areas relating to accounts receivable and Direct Taxes JOB PROFILE

·         Maintain financial document security and confidentiality.

 Ad hoc Responsibilities:

·         Oversee e-voucher and gift card processes as needed.

·         Support implementation of tax notifications and compliance requirements in coordination with the corporate team.

Key Requirements:

·         Strong knowledge of Direct Tax, accounts receivable, and financial reporting.

·         Expertise in tax accounting, compliance, and preparation of tax returns.

·         Proficient in SAP, MS Office, and financial reconciliation tools.

·         Excellent analytical, problem-solving, and leadership skills.

·         Ability to develop and maintain exceptional client and vendor relationships.

Mail updated resume with current salary and notice period-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O2 74 97 43

Website: www.glansolutions.com

• You would be responsible for Developing SQL Databases, automation of business reports and Developing Business Dashboard using BI Tools.
• Development of high quality database solutions 
• Create complex functions, scripts, stored procedures and triggers to support application development.  
• Develop, implement and optimize stored procedures and functions using T-SQL
• Review and interpret ongoing business report requirements
• Build appropriate and useful reporting deliverables
• Analyze existing SQL queries for performance improvements
• Fix any issues related to database performance and provide corrective measures.  
• MIS Automation
• Provide timely scheduled management reporting
• Create Business dashboard using Tableau BI Tool

Requirement / Desired Skills:

• 5+ years of business Analyst / SQL developer experience in Fintech,internet,consulting etc industry
• Excellent understanding of T-SQL programming
• Excellent understanding of Microsoft SQL Server 
• Good knowledge of HTML and JavaScript 
• SQL Server Reporting Services and SQL Server Analysis Services
• Knowledge of any of the BI Tool (Tableau, PowerBI or Qlikview)

• Solution design documentation, development ownership, mentoring and driving the most comprehensive trade terminal for our super users for the iOS Mobile platform
• Ensuring the team adhere to the best industry technical practices and meet the business objective
• Ensuring responsiveness of the application
• Monitor reliability and performance metrics of the system to provide an impeccable experience to the user
• Co-ordinate with developers, testers and keeps the product manager well informed of the status of the development effort to senior managers
• Mentoring of the team
• Code review of team members and code quality ownership
• Collaborate with team, cross-functional teams to define and design new features
• Work with data sources, APIs, 3rd party SDKs
• Unit-test code for robustness, including edge cases, usability and general reliability
• Work on bug identification and fixing
• Troubleshooting and triage of field issues
• Improving application performance
• App management and monitoring on iTunes
• Produce high-quality code and experience with security implementation
• identifying risks implementing security patches procedures
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Keep abreast of new trends and best practices in mobile development

• B.E., B.Tech., M.C.A. or equivalent technical qualification in Computer Science,
• Engineering or a related subject
• 7 to 10 years of proven software development experience in iOS development
• Experience in mentoring iOS developers
• Must experience with Swift
• Experience with Objective-C is a plus
• Experience working with remote data via REST and JSON must
• Experience with API integration, Third-party SDKs, Charts, Payment Gateway, Sockets is a plus
• Experience in HLD, LLD designing must
• Solid understanding of the full mobile development life cycle.
• Mobile Application security standards is a plus
• Experience in mobile app architecture, frameworks, design patterns must
• Experience in writing Unit Test cases is a plus
• Experience in performance measurement of application is plus
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Experience in using JIRA, TFS
• Experience of CI/CD pipeline with tools used for Code coverage, code bugs identification, test automation, GIT
• Experience in Firebase Crashlytics, Application Performance must
• Experience in driving scrum team and follow agile practices
• Fundamental knowledge of the BFSI sector is a plus
• Strong communication skills
• Project Estimation & Planning

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Node Js . You must also possess a strong knowledge of Mongo DB

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

Back-end technologies& Front-end (HTML, JavaScript, CSS), Node js,Mongo Database, MySQL databases

• 1+ years' of experience in web development and software design
• Expertise in Strapi will be a plus point
• should be able to create the APIs
• Payment Gateway Integration( Stripe)

Required skill

• Around 6- 8.5 years of experience and around 4+ years in AI / Machine learning space
• Extensive experience in designing large scale machine learning solution for the ML use case,  large scale deployments and establishing continues automated improvement / retraining framework.
• Strong experience in Python and Java is required.
• Hands on experience on Scikit-learn, Pandas, NLTK
• Experience in Handling of Timeseries data and associated techniques like Prophet, LSTM
• Experience in Regression, Clustering, classification algorithms
• Extensive experience in buildings traditional Machine Learning SVM, XGBoost, Decision tree and Deep Neural Network models like RNN, Feedforward is required.
• Experience in AutoML like TPOT or other
• Must have strong hands on experience in Deep learning frameworks like Keras, TensorFlow or PyTorch 
• Knowledge of Capsule Network or reinforcement learning, SageMaker is a desirable skill
• Understanding of Financial domain is desirable skill

 Responsibilities 

• Design and implementation of solutions for ML Use cases
• Productionize System and Maintain those
• Lead and implement data acquisition process for ML work
• Learn new methods and model quickly and utilize those in solving use cases