Customer Support Executive (Voice/Non-Voice)
- Assisting and coordinating with operations team
- supporting administrative staff
- conducting marketing research
- documentation and reporting to the operations department
- preparing reports on competitor product analysis
- ensuring if everything is working in a perfect manner
- using technology to keep the company updated behind the curtains
- Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- Responsible for rendering useful administrative support to other members of the customer care team.
- Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Company Overview:
Our client is a global leader in AI Assisted Conversational messaging solutions, transforming the way professionals and institutions engage with customers. With cutting-edge technologies like Conversational AI and Chatbots, they have amassed 5000 customers across SMBs and Mid-market sectors, integrating seamlessly with top CRMs like Salesforce, Zoho, and Hubspot.
Position Overview:
As a rapidly growing company, we are seeking a dynamic professional to join our leadership team as a Director, Business Intelligence. In this role, you will oversee the organization's Data and information systems operations, focusing on data, tools, and analytics supporting stakeholders across Product, Sales, Marketing, Operations, and Finance.
Key Responsibilities:
- Develop and implement data architecture and management strategies.
- Establish master data management (MDM) processes for a single source of truth.
- Lead system integration aligning data systems with business goals.
- Collaborate with senior management, defining KPIs and leading data initiatives.
- Identify data trends, patterns, and insights using visualization tools.
- Evaluate, select, and manage vendors for effective service delivery.
- Implement data governance practices, including quality assurance and lifecycle management.
- Build and manage a high-performing systems and information team.
Qualifications:
- Bachelor's degree in computer science, information systems, or related field.
- 10+ years of experience in systems management, preferably in SaaS/D2C industry.
- Proficiency in data analysis methods, tools, and best practices.
- Experience with Salesforce and Power BI is essential.
- Strong problem-solving and decision-making skills.
- Knowledge of industry best practices and emerging trends.
- Demonstrated ability to lead cross-functional teams.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive Salary
- Performance-Based Incentives
- Bonus Compensation
- Comprehensive Insurance Coverage
- Shift Allowance
- Emphasis on Work-Life Balance
We are Hiring for
Process : Travel Airline Process/ Voice Process/ Customer Service
Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.
We are looking for the people who have the excellent communication and sales skills.
1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.
About Salary : No bar for the right candidate.
We are looking for the immediate joiners.
Hands on GDS will be an added advantage.
company link : https://epivsolution.com/
Responsibilities:
1. Handle outbound and inbound calls to customers located in various international regions.
2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
3. Maintain professionalism and courtesy while communicating with customers at all times.
4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
5. Document all customer interactions and transactions accurately in the company's database.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Adhere to all company policies, procedures, and compliance regulations.
Data AnalyticsResponsibilities:
- Data Collection and Preparation:
- Gather data from various sources, including databases, spreadsheets, and APIs.
- Clean, validate, and transform data to ensure accuracy and consistency.
- Develop and maintain data pipelines for efficient data processing.
- Data Analysis and Interpretation:
- Analyze large datasets to identify trends, patterns, and correlations.
- Perform statistical analysis and hypothesis testing to validate findings.
- Develop and implement data models and algorithms to support analysis.
- Create visualizations and reports to communicate insights to stakeholders.
- Reporting and Communication:
- Prepare and present data-driven reports and dashboards to communicate findings.
- Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations.
- Clearly articulate complex data insights to non-technical audiences.
- Database Management:
- Assist in the design and maintenance of databases.
- Write and optimize SQL queries for data retrieval and manipulation.
Laravel
PHPDigitex Web IT Solutions is looking for a an experienced PHP Laravel Developer with proven experience in coding with PHP, Laravel, Wordpress(Skilled in Shopify will be an add-on)
Skills Required:
- Minimum 2 years of relevant expertise in PHP, Laravel, Wordpress
- Generate Wordpress Themes and plug-in development
- Good in PHP MVC frameworks, ideally laravel
- Skilled in Shopify will be an add-on.
- Good communication and analytical skills.
Required Candidate Profile:
- Must have good wordpress knowledge in plug-in development
- Well conversant in SQL queries and OOPS
Kolkata based candidates can apply
1. Developing Dashboards as per leadership requirements to analyze the gap in sales performance
2. Transform high volumes of complex data into advanced analytic solutions.
3. Maintaining & updating Multiple large databases in structured format for ready to use in Excel Creating
multi-level dashboards with slicer, conditional report as per region wise access
4. Collaborated with various departments to improve the quality of data and reporting.
5. Performed data analysis and designed reports as per departmental needs.
6. Provide strong reporting and analytical information support to management team
7. Perform Day to Day Analysis of MIS Reporting & generating Sales Data reports on periodic basis.
8. Reports/dashboard generation & Publishing– Daily / Weekly / Monthly.
9. Monthly / Quarterly Revenue MIS as per Pan India Sales.
10. Analyzing Budget Vs Actual performance and finding the gaps to increase the sales
11. Generate and Publish Management reports in an accurate and timely manner.
12. Preparing,analyzing & tracking monthly Sales forecasting, Sale Trend Analysis and sharing the same with leadership ( Store Wise , SKU Wise & Category Wise)
13. Supporting Senior management team & other department heads with in-depth analysis
14. Generate both periodic and ad hoc reports as needed.
15. Analyse business information to identify process improvements for increasing business efficiency and
effectiveness.
16. Analyze Stock Availability & Fill Rate in Stores highlight low Stock low fill rate SKU`s in store
17. Preparing & Analyze Customer Bounce Report share with sales and logistic team
18. Help to identify any areas for process improvements.
19. Conduct Business Process analysis and identify critical issues and gaps .
20. Coordinating with Operations and other support groups.
21. Sales target setting across territories.
22. Analyzing the budget spend and trends for products across channels.
23. Design & implement sales expense/allowance module for all levels of field force.
24. Handling Sales Expenses & Cost Variance of Expenses (pre-month & estimates of expenses).
25. Activity Expense/Allowance, Advance, campaign expense.
26. Coordination with marketing & dispatch department for various inputs to field force.
27. Handling Sales Force Automation (SFA) Software for online reporting system for Sales Force Effectiveness.
28. Preparation of Creative Charts as per Analysis.
29. Preparation of Power Point Presentation as per MIS & Important Reports.
PHPLaravel
HTML/CSS- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
- Self motivated.
- Zeal to learn new things.
- Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
- Should have experience with WordPress.
- Knowledge of PHP web frameworks like CodeIgnit.
React Native
React.js
Android Development
iOS App Development- Writing clean code.
- Building reusable code
- Leverage native API's for deep integrations with both platforms, diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Architecting and building new apps from scratch.
- Converting existing browser-based applications to mobile.
- Developing high performance multiuser social media networking and analytics centric mobile apps.
- Developing high performance multiuser mobile apps.
-
Performing and developing proper unit tests.
-
Performing additional duties as determined by business needs and as directed by management.
-
Working on bug fixing and improving application performance.
- The ideal candidate will have 2-3 years of experience.
- Entrepreneurial with a founder mindset.
- Ambitious, willing to work hard and invest in building a great career.
- Candidate who care more about what they learn and the impact they make.
- Take ownership of all tasks.
- Believe in work-life integration. passion > work-life balance.
- Must have experience into Android/ IOS Development
- Must have experience into Hybrid apps Development
- Willing to work with cross-platform frameworks
- Experience with consuming REST APIs.
- Experience with Git
Kubernetes
Job Dsecription: (8-12 years)
○ Develop best practices for team and also responsible for the architecture
○ solutions and documentation operations in order to meet the engineering departments quality and standards
○ Participate in production outage and handle complex issues and works towards Resolution
○ Develop custom tools and integration with existing tools to increase engineering Productivity
Required Experience and Expertise
○ Deep understanding of Kernel, Networking and OS fundamentals
○ Strong experience in writing helm charts.
○ Deep understanding of K8s.
○ Good knowledge in service mesh.
○ Good Database understanding
Notice Period: 30 day max
Data Science
R Programming
Pythonculture and operating norms as a result of the fast-paced nature of a new, high-growth
organization.
• 7+ years of Industry experience primarily related to Unstructured Text Data and NLP
(PhD work and internships will be considered if they are related to unstructured text
in lieu of industry experience but not more than 2 years will be accounted towards
industry experience)
• Develop Natural Language Medical/Healthcare documents comprehension related
products to support Health business objectives, products and improve
processing efficiency, reducing overall healthcare costs
• Gather external data sets; build synthetic data and label data sets as per the needs
for NLP/NLR/NLU
• Apply expert software engineering skills to build Natural Language products to
improve automation and improve user experiences leveraging unstructured data storage, Entity Recognition, POS Tagging, ontologies, taxonomies, data mining,
information retrieval techniques, machine learning approach, distributed and cloud
computing platforms
• Own the Natural Language and Text Mining products — from platforms to systems
for model training, versioning, deploying, storage and testing models with creating
real time feedback loops to fully automated services
• Work closely and collaborate with Data Scientists, Machine Learning engineers, IT
teams and Business stakeholders spread out across various locations in US and India
to achieve business goals
• Provide mentoring to other Data Scientist and Machine Learning Engineers
• Strong understanding of mathematical concepts including but not limited to linear
algebra, Advanced calculus, partial differential equations and statistics including
Bayesian approaches
• Strong programming experience including understanding of concepts in data
structures, algorithms, compression techniques, high performance computing,
distributed computing, and various computer architecture
• Good understanding and experience with traditional data science approaches like
sampling techniques, feature engineering, classification and regressions, SVM, trees,
model evaluations
• Additional course work, projects, research participation and/or publications in
Natural Language processing, reasoning and understanding, information retrieval,
text mining, search, computational linguistics, ontologies, semantics
• Experience with developing and deploying products in production with experience
in two or more of the following languages (Python, C++, Java, Scala)
• Strong Unix/Linux background and experience with at least one of the following
cloud vendors like AWS, Azure, and Google for 2+ years
• Hands on experience with one or more of high-performance computing and
distributed computing like Spark, Dask, Hadoop, CUDA distributed GPU (2+ years)
• Thorough understanding of deep learning architectures and hands on experience
with one or more frameworks like tensorflow, pytorch, keras (2+ years)
• Hands on experience with libraries and tools like Spacy, NLTK, Stanford core NLP,
Genism, johnsnowlabs for 5+ years
• Understanding business use cases and be able to translate them to team with a
vision on how to implement
• Identify enhancements and build best practices that can help to improve the
productivity of the team.
NodeJS (Node.js)
Javascript
MongoDB
ExpressWe are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
Responsibilities and Duties
Primary Responsibilities:
- Write Elegant, Testable Code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Build and Deploy Code
- Build Fast, Reliable REST APIs
- Adding New Features
- Enhancing Existing Code and Features
- Comfortable with Agile and Iterative Development along with code reviews
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon