Assisting and coordinating with operations team
supporting administrative staff
conducting marketing research
documentation and reporting to the operations department
preparing reports on competitor product analysis
ensuring if everything is working in a perfect manner
using technology to keep the company updated behind the curtains
Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
Responsible for rendering useful administrative support to other members of the customer care team.
Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Assisting and coordinating with operations team
supporting administrative staff
conducting marketing research
documentation and reporting to the operations department
preparing reports on competitor product analysis
ensuring if everything is working in a perfect manner
using technology to keep the company updated behind the curtains
Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
Responsible for rendering useful administrative support to other members of the customer care team.
Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

About MMF Infotech Technologies Private Limited

Founded :

2010

Type

Size :

100-1000

Stage :

Profitable

About

MMF Infotech is a full service software development company specialized in designing, development, digital marketing and back office services.

Connect with the team

Kratika Patidar

Connect

Company social profiles

Similar jobs

Executive - Operations & Retention

at A Financial Services Company

Agency job

via Merito by Jinita Sumaria

Ahmedabad

2 - 3 yrs

₹2L - ₹3L / yr

Operations

Back office

Insurance

MS-Excel

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Objective:

• To manage complete back-office operations related to insurance broking business.

• SAIBA (Insurance broking software) based transactions management.

• Business renewals and retention

Roles & Responsibilities:

• Entry / booking of new / renewal business.

• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.

• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission

• Follow-up with insurance companies for brokerage recovery

• Rapport building with insurance companies.

• Follow-up with internal stakeholders for requirement closure

• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.

• Follow-up with IT team for reporting and closure of systems bugs/ issues

• Reconciliation Management

• Data Management

Requirements:

• Graduation / Post Graduation. Insurance related qualification would be added advantage.

• 2 -3 years of relevant experience

• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook

• Experience of working in the space of insurance broking operations

• Conversant to SAIBA software or any other insurance broking software

• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.

• Excellent skills in Microsoft Excel

• Good communication skills

• Good hold on data and datacentric assignments

About Company

Objective:

• To manage complete back-office operations related to insurance broking business.

• SAIBA (Insurance broking software) based transactions management.

• Business renewals and retention

Roles & Responsibilities:

• Entry / booking of new / renewal business.

• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.

• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission

• Follow-up with insurance companies for brokerage recovery

• Rapport building with insurance companies.

• Follow-up with internal stakeholders for requirement closure

• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.

• Follow-up with IT team for reporting and closure of systems bugs/ issues

• Reconciliation Management

• Data Management

Requirements:

• Graduation / Post Graduation. Insurance related qualification would be added advantage.

• 2 -3 years of relevant experience

• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook

• Experience of working in the space of insurance broking operations

• Conversant to SAIBA software or any other insurance broking software

• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.

• Excellent skills in Microsoft Excel

• Good communication skills

• Good hold on data and datacentric assignments

Operations Executive

at MSMEx

6 recruiters

Posted by Sujata Ranjan

Mumbai

2 - 4 yrs

₹1.5L - ₹3L / yr

Operations

Back office

Scheduling

Communication and management of schedule with the Experts / Facilitators

Establish relationships with full-time and part-timeExperts / Facilitators across the country;

Scheduling and management of trainings with Experts / Facilitators
Establish regular feedback cycles and obtain from various stakeholders;

Operational assistance for on ground associates before and after programs
Apart from the functions listed above, the new hire may also be expected to assist with peripheral activities.

Communication and management of schedule with the Experts / Facilitators

Establish relationships with full-time and part-timeExperts / Facilitators across the country;

Scheduling and management of trainings with Experts / Facilitators
Establish regular feedback cycles and obtain from various stakeholders;

Operational assistance for on ground associates before and after programs
Apart from the functions listed above, the new hire may also be expected to assist with peripheral activities.

Implementation Engineer

at Acqueon Technology

3 recruiters

Posted by Rishav Rahul

Remote, Bangalore

5 - 12 yrs

₹12L - ₹20L / yr

Data center

contact center

Aspect-oriented programming

LCM

Customer Support

+1 more

• Acqueon is growing company in a fast-paced technical environment where we provide products that help our customers provide awesome customer experience to their customers
• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus

Sales Associate

at Blue Sky Analytics

3 recruiters

Posted by Balahun Khonglanoh

Remote only

1 - 3 yrs

Best in industry

Customer Support

Customer Success

Client Servicing

Bachelor of Computer Science

Problem solving

+2 more

About the Company

Blue Sky Analytics is a Climate Tech startup building an API based catalogue of Environmental Datasets by leveraging Satellite data, AI, and cloud. Our funders include Beenext and Rainmatter. Over the next 12 months, we aim to expand to 10 environmental datasets spanning water, land, heat, and more!

We are looking for a Sales Associate to be a part of the growing Sales and BD team and be a point of contact for self-sign-up users. Further, assist with non-consultative sales projects. Come save the planet with us!

Your Role

Build extensive knowledge of our Developers Portal, datasets and APIs.
Point of contact for our client's technical and logistical issues.
Assist with off-the-shelf sales of our ready products.
Maintain records of payments by users.
Point of contact for self-onboarded users and their queries.
Explore different softwares & tools that will aid customer experience.
Collect meaningful feedback from clients and relay suggestions to the teams.
Maintain and facilitate good relationships with clients.
Collect meaningful feedback from clients and relay suggestions to the teams.
Report to BD Lead and assist with sales funnel.

Requirements

Good communication skills and by that, we also mean being an excellent listener is paramount.
Technical background (Engineering, Data Science, Math, Physics, Computer Science) preferred.
Organized and detail-oriented. Can keep track of multiple conversations and take each to a logical conclusion.
Ability to simplify technical jargon for clients and effectively communicate the issue to the platform team.
Aptitude for prioritizing tasks.
Excellent problem-solving skills.
Able to filter out which issue goes to which team.
Ability to understand where the customer is coming from and be committed to client satisfaction.
1-2 Years Experience with B2B customer care preferred, but not required.
Experience as a sales representative in Saas, DaaS.
Experience with Hubspot and CRMs.
Ability to pick up new tools. (Notion, Front etc)
Experience in working with APIs and in data companies preferred.

Benefits

Work from anywhere: Work by the beach or from the mountains.
Open source at heart: We are building a community where you can use, contribute and collaborate on.
Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
Flexible timings: Fit your work around your lifestyle.
Comprehensive health cover: Health cover for you and your dependents to keep you tension free.
Work Machine of choice: Buy a device and own it after completing a year at BSA.
Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.

About the Company

Your Role

Build extensive knowledge of our Developers Portal, datasets and APIs.
Point of contact for our client's technical and logistical issues.
Assist with off-the-shelf sales of our ready products.
Maintain records of payments by users.
Point of contact for self-onboarded users and their queries.
Explore different softwares & tools that will aid customer experience.
Collect meaningful feedback from clients and relay suggestions to the teams.
Maintain and facilitate good relationships with clients.
Collect meaningful feedback from clients and relay suggestions to the teams.
Report to BD Lead and assist with sales funnel.

Requirements

Good communication skills and by that, we also mean being an excellent listener is paramount.
Technical background (Engineering, Data Science, Math, Physics, Computer Science) preferred.
Organized and detail-oriented. Can keep track of multiple conversations and take each to a logical conclusion.
Ability to simplify technical jargon for clients and effectively communicate the issue to the platform team.
Aptitude for prioritizing tasks.
Excellent problem-solving skills.
Able to filter out which issue goes to which team.
Ability to understand where the customer is coming from and be committed to client satisfaction.
1-2 Years Experience with B2B customer care preferred, but not required.
Experience as a sales representative in Saas, DaaS.
Experience with Hubspot and CRMs.
Ability to pick up new tools. (Notion, Front etc)
Experience in working with APIs and in data companies preferred.

Benefits

Work from anywhere: Work by the beach or from the mountains.
Open source at heart: We are building a community where you can use, contribute and collaborate on.
Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
Flexible timings: Fit your work around your lifestyle.
Comprehensive health cover: Health cover for you and your dependents to keep you tension free.
Work Machine of choice: Buy a device and own it after completing a year at BSA.
Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.

Airline Ticketing Executive

at Slip a Trip

2 recruiters

Posted by Samarth Ribiawala

Kolkata

1 - 3 yrs

₹1.8L - ₹2.2L / yr

Customer Service

Customer Support

Customer Relationship Management (CRM)

Tally

MS-Office

Responsibilities :

- Record incoming queries from customers for airline ticketing
- Check for the best price
- Share a quote with the customer at the earliest
- Solve problems (if any) faced by customers
- Issue boarding pass 1 day prior to departure

Prerequisites
- Worked as a ticketing executive in a travel company
- Knowledge of Series Fare
- Strong Negotiation skills

Sr. Associate - GST Client Engagement and Support Lead

at Vayana

1 recruiter

Posted by Manish Balani

Pune

3 - 7 yrs

₹5L - ₹6L / yr

Customer Relationship Management (CRM)

Taxation

SQL

MS-Excel

Customer Support

+3 more

Requirements:

Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
Prior work experience in tax software solution or tax advisory companies preferred.
Ability to effectively service large portfolio of customers
Excellence in Interpersonal Skills with strong command on spoken and written communication skills
Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
Logging and keeping records of customer/employee queries
Analysing call logs so you can spot common trends and underlying problems, to guide support team
Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.

Requirements:

Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
Prior work experience in tax software solution or tax advisory companies preferred.
Ability to effectively service large portfolio of customers
Excellence in Interpersonal Skills with strong command on spoken and written communication skills
Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
Logging and keeping records of customer/employee queries
Analysing call logs so you can spot common trends and underlying problems, to guide support team
Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.

Team Leader( Repayment & Collections)

at Indias No. 1 EdTech company

Agency job

via TruIQ HR Solutions by Vikramjeet Sethi

Bengaluru (Bangalore)

3 - 6 yrs

₹4L - ₹6L / yr

Billing

MS-Office

Data management

Customer Support

Customer Success

Looking for Team Leader(Repayment and Collections)

Requirements :
● Experience of 1 year or more in people management role in the BPO industry
● 2-year experience in the collections industry with voice profile background
● Strong negotiation and problem-solving skills.
● Proven experience as a ‘Team leader’ or a similar role.
● Knowledge of billing procedures and collection techniques ● Working knowledge of MS Office and databases
● Excellent data management skills
● High on ethics and adherence to policies
● Familiarity with laws related to debt collection
● Target orientation
● Graduate (any stream)

Business Development Manager & Client Support

at Flexing It

1 recruiter

Posted by Anshu Mathur

NCR (Delhi | Gurgaon | Noida)

3 - 7 yrs

₹5L - ₹10L / yr

Business Development

Customer Relationship Management (CRM)

Customer Support

Team Management

Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships

Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

Envision and execute strategic partnerships e.g., industry associations, universities

Managing own and team’s BD pipeline - tracking communications, success rates, etc.

Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations

Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships

Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

Envision and execute strategic partnerships e.g., industry associations, universities

Managing own and team’s BD pipeline - tracking communications, success rates, etc.

Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations

Operations Executive

at CENITPRO

1 recruiter

Posted by Rumela Sarkar

Kolkata

1 - 2 yrs

₹2L - ₹3L / yr

Office administration

Back office

Communication Skills

Operations

Email administration

+2 more

We are hiring for Female Fresher/ Experienced Operation Executive for in house Operation Department. Tasks will include handling clients (phone calls and emails), ensuring proper operational processes are followed. It would be great opportunity for someone who is eager to learn in a dynamic environment.

Why apply to jobs via Cutshort