Customer Support Executive (Voice/Non-Voice)

• BBA or Diploma / ITI in Electrical / Electronics / Electrical & Electronics or Any graduation with Sales experience
• Identify, develop, and manage new business opportunities for UPS systems, power backup solutions, AMC (Annual Maintenance Contracts), and related side sales (batteries, power quality products, spare parts, etc.).
• Conduct client meetings, technical presentations, and product demonstrations to explain UPS features and value propositions.
• Work closely with customers to understand their requirements, load profiles, and site conditions to recommend the right solutions.
• Coordinate with application engineers, service teams, and OEMs for solution design and project execution.
• Develop and maintain strong relationships with consultants, contractors, facility managers, IT managers, and procurement teams.
• Achieve assigned sales targets (monthly/quarterly/annual)
• Attractive incentives will be provided

Below is the need for SFCC folks for Salesforce account. We require technically very strong resources. The rounds of interview will be L1 + client interview –

• The candidate should be very strong in B2B.
• The candidate should be having sound end to end project experience and should be able to independently handle customer scenarios . 
• The candidate is expected to have understanding and working knowledge of latest SFCC features.
• The candidate should have a sound customer facing experience.
• The candidate should have good written and verbal communication.

Only Chennai candidates should apply

In the capacity of a Quality Assurance Manager (Ecommerce backend testing), you will assume a pivotal role in guaranteeing the consistent delivery of top-tier products and services to our valued customers. Your core responsibilities will encompass the formulation and execution of quality assurance policies and protocols, the meticulous conduct of audits, and the comprehensive oversight of our entire quality management system. Your unwavering attention to detail, analytical acumen, and adept leadership skills in motivating and guiding a team will be instrumental in upholding our steadfast commitment to excellence.

Quality Assurance Manager Responsibilities

Develop and implement quality assurance policies and procedures

Plan and conduct quality audits and inspections

Monitor and analyze quality performance and trends using statistical methods and tools

Identify and resolve quality issues and non-conformities

Coordinate and supervise quality testing activities

Train and mentor quality assurance staff and other employees on quality standards and best practices

Prepare and present quality reports and documentation

Collaborate with other managers and departments to ensure quality integration and alignment

Liaise with customers, suppliers, and regulatory authorities on quality matters

Evaluate and recommend quality improvement opportunities and solutions

Quality Assurance Manager Required Skills

Strong knowledge of quality management principles, methodologies, and tools.

Excellent leadership and team management abilities.

Exceptional problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Proficient in using quality management software and tools.

Strong attention to detail and ability to work with complex data.

Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Strong understanding of regulatory requirements and industry standards.

Ability to influence and drive change across the organization.

Continuous improvement mindset and a commitment to delivering exceptional quality.

Required Qualifications

Bachelor’s degree in engineering, quality management, or a related field

Certification in quality assurance or quality management (such as ISO 9000, CQE, CQM, etc.) is preferred

Proven experience as a quality assurance manager or a similar role in a manufacturing or service industry

Strong knowledge of quality assurance methodologies, tools, and standards

Excellent analytical, problem-solving, and decision-making skills

Proficient in MS Office and data analysis software

Outstanding communication, interpersonal, and leadership skills

Attention to detail and customer orientation

Ability to work under pressure and meet deadlines

Opportunity:

We are looking for a young and enthusiastic personality who loves UI design and be at the forefront of creating exceptional user interfaces for our laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product.

Responsibilities:

         User Interface Development:

●     Develop and maintain responsive and user-friendly web and mobile user interfaces using HTML, CSS, and JavaScript frameworks.

●     Ensure consistent and pixel-perfect implementation of UI designs across different browsers and devices.

         Optimization:

●     Optimize UI code and assets for performance, speed, and scalability.

●     Implement responsive design principles for seamless user experiences on various screen sizes.

         Cross-Functional Collaboration:

●     Work closely with UI/UX designers to translate design concepts and wireframes into functional web interfaces.

●     Collaborate with product managers, back-end developers, and QA engineers to deliver high-quality products.

         Testing and Debugging:

●     Perform testing and debugging to identify and resolve front-end issues and ensure a smooth user experience.

●     Stay updated on industry best practices and emerging technologies.

Required Candidate Profile:

         Education: Bachelor's degree in Computer Science, Web Development, or a related field is preferred.

         Front-End Development Skills:

●     Proficiency in HTML5, CSS3, JavaScript, and front-end development frameworks (e.g., React, Angular, Vue.js).

●     Strong understanding of responsive web design principles.

         Experience: Previous experience in front-end development, with a portfolio demonstrating your skills and projects you've worked on.

         Cross-Browser Compatibility: Knowledge of cross-browser compatibility issues and solutions.

         Problem-Solving: Strong problem-solving skills and the ability to debug and troubleshoot front-end issues effectively.

         Communication: Excellent communication and teamwork skills, with the ability to collaborate with cross-functional teams.

         Adaptability: Ability to adapt to changing project requirements and deadlines.

As a UI Developer on our team, you'll have the opportunity to shape the user interfaces of our digital products, contribute to the development of innovative features, and enhance the overall user experience.

Who we are

With over $1.44 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco.

Your Team

Intelliflo is a leading independent investment management firm seeking a globally minded individuals to become a part of the Digital Wealth team. You will have incredible opportunities for experimentation in this team, so before you submit your application, here are some other things you should know about the position:

Your Role

At the level of lead engineer, you are seen as a natural leader by your peers. You have a deep experience in designing and building secure, scalable, applications for the web using .Net, AWS and SQL - a background working in financial services at enterprise scale is preferred. You live our design and development methodologies, understand our business. You should have extensive knowledge on enterprise systems, security, development technologies within the Microsoft Stack, as well as excellent problem solving and troubleshooting skills

In this role you will be responsible for designing our global Digital Wealth platform product features , this includes core application functionality, API work as well as integrations with key partners. As one of the team's leaders, this person should be empowering our development team to make sound technical and architectural decisions. You will be accountable for quality of deliverables coming out of your squad and show ability to quickly learn and analyze complex system. This is a hands-on position, working in agile world on meaningful projects with a direct, immediate and visible impact to our key global clients.

To complete development activities required to meet business requirements. Development activities should be completed within expected delivery dates and should adhere to all Invesco development standards. The ability to communicate with project managers and other IT professionals is a must.

KEY RESPONSIBILITIES / DUTIES:

•               Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes.

•               Analyze and document requirements for enhancements to systems and / or business processes. May involve investigation of third party vendors or systems.

•               Clearly document solutions and recommendations to business problems.

•               Review requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals.

•               Create cost and time estimates along with project plans to enable prioritization and execution of work.

•               Complete all tasks related to development, unit testing, user acceptance testing, reporting and system implementation in accordance with the IT development life cycle.

•               Always conform to documentation, coding and quality standards as defined.

•               Maintain system support documentation for all supported applications, ensuring it is kept up to date.

•               Assist with necessary documentation and implementation plans in the promotion of code to production environments

•               Assist with regular system upgrades on third party applications by reviewing functionality changes (new/amended), system testing and updating of support documentation.

•               Communicate with project managers and management using clear, user-friendly terminology (emails, phone, meetings).

•               Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service.

•               Work with peers to do unit testing and code review to ensure quality builds.

The Experience You Bring

·      8+ years technical leadership and architecture experience in software development

·      6+ years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices

·      5+ years working in SQL-backed environments.

·      In depth knowledge of client side JavaScript frameworks like React and Redux

·      In depth knowledge of REST services(WCF, Web API, Microservices)

·      Solid work experience in building SaaS based products.

·      Experience and clear understanding of how to plan and execute within iterations and sprints

·      Experience working in an Agile/Scrum development process

·      Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end

·      Experience building for the web using C#, Bootstrap, Vue, AJAX, CSS, jQuery, REST and the latest technologies.

·      Ability to work independently with the knowledge and capability to come in and make an immediate impact

·      Experience working in a sprint-driven development process.

Technology we use:

Technology we use:

·      Web Apps built with .NET, using both WebForms and MVC

·      APIs built on .NET (C# / REST services)

·      SQL Server 2014

·      Cloud : AWS

·      UI: ReactJS

·      DevOps

Academic requirements

Any engineering degree from a top tier educational institution preferred

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

About the company:

💰 Early-stage, funded, growing, growing fast, profitable!

🎯 Mission Driven: To help small & large Indian businesses grow faster

Min. Experience: 3+ years in Full Stack Development

Skillset:

• You primarily identify as a full-stack engineer and are comfortable working on the server-side as well as UI side.
• You have shipped code to production recently and regularly
• You are driven and care about doing a good job and improving your craft.
• You have high integrity, and you are reliable
• You have excellent coding, programming, and problem-solving skills.
• You have experience with implementing modern architectural patterns.
• You have good debugging skills and coding practices
• You are fluent in using the tools of the trade: Editors, Git, Command line, Slack, Jira
• You should have relevant experience in the Ruby on Rails stack.
• You have experience with multiple ORMs
• You have experience in Postgres / MySQL
• You have experience in ReactJS

What you can expect from us:

• Mentorship, growth, great work culture
• We are a people-first team. Mentorship and continuous improvement are a part of the team’s DNA
• We believe in solving problems from first principles
• A good balance between deep focussed work and collaborative work, we won't bother you with unnecessary meetings

What we ask from you:

• Bring your software engineering — both individual brilliance and collaborative skills.
• Bring your good nature — we're building a team that supports each other.
• Be vested or interested in the company vision
• Take ownership of your product
• Should be capable of handling one complete product end-to-end - with minimal oversight

Bonus:

• If you have DevOps expertise: Docker, Kubernetes, AWS
• If you have amazing frontend skills
• If you have created or contributed to an open-source component or library, we will love to see the code
• If you have given a talk or spoken in a meetup/conference
• If you have a hobby project, we will love to hear about it
• If you have previously worked in startups

Desired Candidate Profile