Customer Support Executive (Voice/Non-Voice)

We are looking for a Freelance Market Researcher with a strong focus on Quantitative Market Research, supporting healthcare/pharma projects. You’ll lead surveys, conjoint studies, segmentation, and more, while assisting qualitative research where needed.

Key Skills & Responsibilities:

• Primary focus on Quantitative Market Research (MR) with secondary skills in Qualitative MR.
• Lead quantitative research initiatives and support qualitative studies.
• Deliver impactful insights to support strategic business decisions.

Preferred Qualifications:

• Experience in healthcare/pharma or global MR projects is a plus.
• Knowledge of ATU (Awareness, Trial, Usage), Demand Study, conjoint (a quantitative research technique), segmentation, or tracking studies.
• Exposure to multi-country research projects.

Share your portfolio link with details of research objectives, methods used, and key insights, along with your resume.

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Responsibilities

• Design and build highly reliable, scalable and performant infrastructure for media heavy workflows.
• Own large technical deliverables and execute in a structured manner.
• Take the accountability of the overall health of the infrastructure you build.
• Platformize components as libraries, utilities and promote reuse.
• Be able to conceptualize and develop prototypes quickly.
• Lead by example, mentor and guide team members on everything from structured problem solving to development of best practices.

Requirements

• 4 to 10 years of industry experience in software engineering with at least 4 years in Video, Audio & Image processing and streaming technologies.
• Deep expertise with various codecs, compute efficiency, streaming protocols and network topologies for media heavy workflows.
• Deep understanding of your tools: Languages, frameworks, libraries and systems.
• Experience with abstracting requirements into frameworks.
• Hungry to learn, share knowledge, and enjoy mentoring others.
• Data driven, having customer empathy, striving to build best of class, performant services.

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Job description

The .NET Lead/Arch position will be responsible for architecture, development, maintenance, and support of all development applications regardless of size. This individual must maintain effective customer relationships; as well as effective communication and coordination with various other technology groups. The Senior Architect is expected to be able to architect, analyze, design, code, test, and implement large projects and troubleshoot any Enterprise Development production system. This position is also expected to have the ability to do cross-discipline work with networks, servers, and infrastructure and be able to understand how they affect development projects.

Key Responsibilities and Duties:·

Analyze new requirements and provide impact analysis addressing technical design and identifying individual tasks
· Architect, design and implement solutions for requirements.
· Setting up CI/CD pipelines and Continuous integration & delivery of the application to Dev/Test/PROD environments.
· Design and coding of new facilities.
· Communication of technical details that impact the fulfillment of requirements.
· Iterative development of software with responsiveness to constructive feedback.
· Provide application support against agreed service levels including the implementation of bug fixes
· Develop and maintain code to a high standard within IT development and maintenance projects.
· Troubleshoot and problem-solve support issues as they arise and as directed by the project manager and technical architect.
· Code reviews of the work of peers in the group.
· Perform unit testing of work.
· Write documentation and comment code as required.
· Ensure code is properly version-controlled.
· Supervise and mentor junior staff

Mandatory Skills:

10+ years complete SDLC experience.
C#.Net MVC/ Core.
Web Services / WCF Service /WebAPI
SQL (MSSQL)
Version Control
JavaScript, JQuery, AJAX, HTML, CSS, XML, XSLT, JSON

Preferred Skills:

Atlassian Suite (Jira)
CI/CD
Docker

Optional Skills:

HTML/CSS/JavaScript
Angular

KINDLY REVERT WITH YOUR UPDATED RESUME

THANK YOU

What you need to have:

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Required Skills Description

Experience Level:- 4 –7 Years of Experience

Mandatory Skills –

1. Good Coding Skills
2. Hands-on Experience Angular or React or Vue or Typescript
3. Sound knowledge on RESTFUL APIs
4. Should have executed projects where .Net and Microsoft technologies have been used and should have a good understanding of the same.

Secondary Skills

• Knowledge .Net Core, WEB API framework
• Knowledge of HTML and CSS
• SQL Server and PL/SQL
• Understanding of Design Patterns

Interpersonal Skills

1. Good in communications (Verbal and Written)
2. Should have worked individually or in team

 Job Description: Senior Software Engineer- Embedded Systems

Videogram is looking for Software Engineer in Embedded Systems who will be responsible for designing the embedded systems and installing them in machines and tools. You will be playing an important role in our software team who will be responsible to design and develop the software that controls the processor (micro-controllers and digital signal processors) of the machine. You come with a role as a professional Embedded System Software Engineer to execute a complete embedded software development lifecycle.

Responsibilities:

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment. Responsible for the complete embedded software development lifecycle
• Design, develop, code, test, and debug system software
• Coordinate with the engineers from other disciplines to develop the end product of the requisite standards
• Customize the software to suit the needs of the product nature and expected functioning
• Debug the system to remove the anomalies and inconsistencies

Requirements:

• Candidates require a bachelor's degree in computer science, electrical engineering, software development, embedded software, etc. 
• The candidate should be an undergraduate in Computer Science or a relevant field
• Hands-on experience in C++11 or later programming languages
• Knowledge of GIT Version control
• Experience in doing bare metal or RTOS development
• Hands-on experience in developing the code in Linux
• They require exceptional programming skills and competence in using software tools. 
• Knowledge of operating systems and of the interaction between hardware/software is important for this profile. 
• The attributes of problem-solving ability, analytical skills, proactive behavior, and an adaptable approach are important in this position. 
• This discipline of engineering provides scope for creative minds and poses challenges to perform quality work.
• Scripting in Python & Bash is an add-on
• Experience in any of the following technologies:

           UART | SPI | I2C |MIPI DSI |Display Port | Low-Level Sata

Additional/ Desirable Interests:

• Personal interest in videography/ photography and audio production
• Experience working programmatically with videos/ images/ audio
• Exposure to low-level details of any video/ image codecs
• Exposure to movie container file formats especially QuickTime/mp4
• Working knowledge of exFAT file system