Customer Support Executive (Voice/Non-Voice)

Review Criteria:

• Strong Dremio / Lakehouse Data Architect profile
• 5+ years of experience in Data Architecture / Data Engineering, with minimum 3+ years hands-on in Dremio
• Strong expertise in SQL optimization, data modeling, query performance tuning, and designing analytical schemas for large-scale systems
• Deep experience with cloud object storage (S3 / ADLS / GCS) and file formats such as Parquet, Delta, Iceberg along with distributed query planning concepts
• Hands-on experience integrating data via APIs, JDBC, Delta/Parquet, object storage, and coordinating with data engineering pipelines (Airflow, DBT, Kafka, Spark, etc.)
• Proven experience designing and implementing lakehouse architecture including ingestion, curation, semantic modeling, reflections/caching optimization, and enabling governed analytics
• Strong understanding of data governance, lineage, RBAC-based access control, and enterprise security best practices
• Excellent communication skills with ability to work closely with BI, data science, and engineering teams; strong documentation discipline
• Candidates must come from enterprise data modernization, cloud-native, or analytics-driven companies

Preferred:

• Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) or data catalogs (Collibra, Alation, Purview); familiarity with Snowflake, Databricks, or BigQuery environments

Role & Responsibilities:

You will be responsible for architecting, implementing, and optimizing Dremio-based data lakehouse environments integrated with cloud storage, BI, and data engineering ecosystems. The role requires a strong balance of architecture design, data modeling, query optimization, and governance enablement in large-scale analytical environments.

• Design and implement Dremio lakehouse architecture on cloud (AWS/Azure/Snowflake/Databricks ecosystem).
• Define data ingestion, curation, and semantic modeling strategies to support analytics and AI workloads.
• Optimize Dremio reflections, caching, and query performance for diverse data consumption patterns.
• Collaborate with data engineering teams to integrate data sources via APIs, JDBC, Delta/Parquet, and object storage layers (S3/ADLS).
• Establish best practices for data security, lineage, and access control aligned with enterprise governance policies.
• Support self-service analytics by enabling governed data products and semantic layers.
• Develop reusable design patterns, documentation, and standards for Dremio deployment, monitoring, and scaling.
• Work closely with BI and data science teams to ensure fast, reliable, and well-modeled access to enterprise data.

Ideal Candidate:

• Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
• 5+ years in data architecture and engineering, with 3+ years in Dremio or modern lakehouse platforms.
• Strong expertise in SQL optimization, data modeling, and performance tuning within Dremio or similar query engines (Presto, Trino, Athena).
• Hands-on experience with cloud storage (S3, ADLS, GCS), Parquet/Delta/Iceberg formats, and distributed query planning.
• Knowledge of data integration tools and pipelines (Airflow, DBT, Kafka, Spark, etc.).
• Familiarity with enterprise data governance, metadata management, and role-based access control (RBAC).
• Excellent problem-solving, documentation, and stakeholder communication skills.

Preferred:

• Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) and data catalogs (Collibra, Alation, Purview).
• Exposure to Snowflake, Databricks, or BigQuery environments.
• Experience in high-tech, manufacturing, or enterprise data modernization programs.

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

JOB DESCRIPTION

What you’ll be doing:

• Take ownership of building and scaling intuitive, high-performance UIs that directly impact the lives of our users.
• Collaborate closely with product, design, and backend teams to shape and deliver features that drive meaningful change.
• Embrace a "startup mindset" by taking the initiative, wearing multiple hats, and solving challenges with creative, scalable solutions.
• Actively contribute to the product vision and roadmap, ensuring the front end evolves with the company’s growth.
• Build for the long haul by writing clean, maintainable, scalable code supporting future features and expansions.
• Mentor team members, fostering a culture of continuous learning and improvement, and helping grow a high-performing engineering team.
• Stay ahead of the curve by experimenting with new tools, frameworks, and best practices, ensuring the product remains cutting-edge.
• Take pride in not just coding but in truly building—crafting features and solutions that users love and stand the test of time.
• Be part of a team that values collaboration, ownership, and long-term impact over short-term wins.

While our current stack includes Angular and Python, we’re flexible and open to leveraging any tech stack that best suits our product’s needs.

Desired qualifications include:

• Bachelor's/Master's degree in Computer Science, Engineering, or a related field.
• 3–5 years of professional experience in full-stack development, with a strong portfolio of successful projects.
• Proficiency in JavaScript and frameworks like Angular 12+, React, or similar.
• Strong understanding of web technologies including TypeScript, Python along Fast API.
• Strong knowledge of MongoDB is appreciated.
• Experience with state management libraries (e.g., NgRx, Redux).
• Strong problem-solving skills and the ability to learn and adapt quickly.
• Excellent communication skills with the ability to collaborate effectively in a team environment.

We welcome candidates:

• Who can join immediately.
• Female candidates returning to work after a career break are strongly encouraged to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

• Job Role: Full Stack Engineer
• Location: Bangalore
• Job type: Full-time, permanent
• Experience: 3–5 years
• Industry Type: Software Product
• Functional Area: Software Development

What We Need

We're looking for someone who’s designed scalable design systems, shipped real products, and

knows the why behind every element they place. You bring empathy for users, a ruthless eye for

simplicity in complex environments — and a solid foundation in core engineering from your

academic background.

Your Craft:

● Figma is your second home — you dream in auto-layouts and components

● You think in systems, not just screens

● You can take a complex AI workflow and turn it into a 3-click joyride

● You’ve worked closely with product and engineering teams to ship cross-platform

features

● Accessibility, responsiveness, and performance aren’t afterthoughts — they’re

non-negotiables

● Animation, motion, and micro-interactions? You use them with purpose

● You’ve designed for SaaS platforms, ideally with data-heavy dashboards or analytics

PortOne is re−imagining payments in Korea and other international markets. We are a Series B funded startup backed by prominent VC firms Softbank and Hanwa Capital

https://portone.io/global/en

PortOne provides a unified API for merchants to integrate with and manage all of the payment options available in Korea and SEA Markets - Thailand, Singapore, Indonesia etc. It's currently used by 2000+ companies and processing multi-billion dollars in annualized volume. We are building a team to take this product to international markets, and looking for engineers with a passion for fintech and digital payments.

Culture and Values at PortOne

• You will be joining a team that stands for Making a difference.
• You will be joining a culture that identifies more with Sports Teams rather than a 9 to 5 workplace.
• This will be remote role that allows you flexibility to save time on commute
• Your will have peers who are/have
• Highly Self Driven with A sense of purpose
• High Energy Levels - Building stuff is your sport
• Ownership - Solve customer problems end to end - Customer is your Boss
• Hunger to learn - Highly motivated to keep developing new tech skill sets

Who you are ?

* You are an athlete and QA is your sport.

* Your passion drives you to learn and break stuff and not because your manager tells you to.

* Your work ethic is that of an athlete preparing for your next marathon. Your sport drives you and you like being in the zone.

* You are NOT a clockwatcher renting out your time, and NOT have an attitude of "I will do only what is asked for"

* Enjoys solving problems and delight users both internally and externally

* Take pride in working on projects to successful completion involving a wide variety of technologies and systems

Skills and Experience

* 2+ year of experience working as a Quality Assurance Engineer & shipping high quality products.

* Strong knowledge of QA methodology and tools

* Experience in manual testing

* Hands on experience in any one of Automation testing frameworks - Selenium, TestNG. Robot, UFT etc

* Experience in API & Mobile testing

* Experience in Any Scripting and Programming language

* BE in Computer Science or equivalent combination of technical education and work experience

Preferred Qualifications

* QA Experience in Ecommerce Operations/Payments/Fintech domain

* Proficiency in Java/C/Golang or any high level programming language

* Hands on experience in any one of Automation testing frameworks - Playwright, Selenium, TestNG. Robot, UFT etc

* Ability to understand technical specifications and analyze log files

* Knowledge of Test suite management tools - JIRA etc

What will you do ?

* Utilize innovative testing technologies to develop product's testing strategy

* Participation in design and code inspections.

* UI, API and Hybrid testing and automation

* Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation

* Analyze test logs, debug failures; create test reports, co-ordinate with stakeholders

* Collaborate with stakeholders across the organization such as experts in - product, design, engineering

* Create Automation scripts

* Uphold best practices in software testing with attention to security practices

Here are examples of apps/features you will be working on as a QA Engineer

* Intuitive, easy-to-use APIs for payment process.

* Integrations with local payment gateways in international markets.

* Dashboard to manage gateways and transactions.

* Analytics platform to provide insights

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

• Call Customers with Overdue Accounts.
• Understand and Explain Benefits of Repayment and Credit History of Customer.
• Correct Customer Misunderstanding On Product Policy and Terms.
• Set Up Payment Plan and Follow-Up Schedule.
• Educate Customer On Consequences for Late Payment.
• Escalate Difficult or Unusable Case to Team Leaders.
• Provide Feedback On Reason for Default to Team Leader.

Job Requirements/Responsibilities :

- Participate as a team member in all phases of software development lifecycle.

- Coordinating with the team on individual responsibilities and roadblocks.

- Perform design, development and testing on individual tasks

- Managing initiatives on UI/UX work

- Transparently share the challenges & feedback.

- Participate in integrated testing of product/ package.

- Designing a modern highly responsive web-based enterprise application component user interface.

- Building reusable components and front-end libraries for future use.

- Translating designs and wireframes into high-quality code.

- Learn and understand user interactions.

- Optimizing components for maximum performance across a vast array of web-capable devices and browsers

- Coordinating with various teams working on distinct layers.

- Providing technical assistance to the other teammates.

- Keep compliance with Quality Systems and Procedure