Customer Support Executive (Voice/Non-Voice)

What we're building

Qatobit is a SEBI/FIU-IND registered crypto wealth management platform, and we're building a content engine from scratch. This role sits at the center of it. You'll own the video output across short-form social, product explainers, motion graphics, and AI-assisted reels.

This is not a post-and-pray role. You'll be creating content that has to stop a scroll, explain crypto simply, and make a fintech brand feel human.

What you'll actually do

Film, direct, and edit Reels end-to-end with an on-camera talent, from shot setup to final export

Handle lighting, framing, and on-set direction to get footage that actually works in the edit

Cut short-form content with obsessive attention to hook, pacing, and retention

Build product explainer and demo videos from raw briefs

Create motion graphics and animated brand assets

Produce AI-assisted video content using tools like Creatomate and Runway

Use Claude Teams daily for scripting, captioning, ideation, and content workflows

Maintain visual and tonal consistency across every piece of content

Tech Stack you'll work with

Editing: Premiere Pro, DaVinci Resolve

Motion Graphics: After Effects

AI Video: Runway ML, Creatomate, CapCut

Thumbnails / Assets: Canva Pro, Photoshop

AI Workflows: Claude Teams

You're the right person if

You have 2+ years of hands-on video editing experience with a strong short-form portfolio

You've been on set, not just in post. You know how to direct a shot before you edit it

You're fluent in Premiere Pro or DaVinci Resolve and After Effects

You've worked with AI video tools, even on personal projects

You care about pacing, sound design, and the feeling a video gives

You can take a rough brief and come back with something better than expected

Non-negotiables

Portfolio is mandatory. No portfolio = no review.

Your portfolio must include: at least 3 short-form Reels or Shorts, at least 1 on-camera talent edit, and at least 1 motion graphics or animated asset

Chennai-based or willing to relocate immediately. Full in-office role.

Mediocre work doesn't make it through. We look at every frame.

Apply with

1. Portfolio link (Behance, personal site, Drive, YouTube — anything works)
2. 2. One line: which video in your portfolio best shows your editing instinct, and why
3. 3. Current and expected CTC

About UpSolve:

We built and deliver complex Al solutions which help

drive business decisions faster and more accurately. We

are a typical Al company and have a range of solutions

developed on Video, Image and Text.

About Role:

Interact with business leaders to understand

requirements.

Manage client onboarding and solution deployment.

Keep track of commitments and ensure in-time

delivery

Organize and execute regional channel partner

connects and propose networking events with them

Develop and execute outreach strategy for targeted

real estate channel partner firms for the relationship

management

Network with key contacts within the related industries

to expand the contact base

About You:

Minimum C1 English level

Proven experience managing teams

Ability to work in a dynamic and fast changed

environment

A metrics driven mindset with a strong

t wl a stong analytical

approach

Strong customer references

Experience building organisations and training top

talent

Strong communication and interpersonal skills to build

sustainable relationships

Location: Mumbai

• Email Marketing Executive Job Description:

We’re seeking an Email Marketing Executive with at least 1 year of prior experience in email marketing, who has hands-on expertise in lead generation and email list management. The ideal candidate will be skilled in creating compelling email templates, sourcing leads, and utilizing email marketing strategies to drive engagement and conversions.

• _ Key Responsibilities:_

Minimum 1 year of experience in email marketing. Proven knowledge of lead generation through email and list-building techniques.

Proficient in email sourcing for IT Services/Software industries or websites and mobile apps. Strong ability to write engaging email templates.

A minimum of 100 email addresses of relevant contacts for outreach.

Role/ Responsibilities:

Design and own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch.

Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

Create buy-in for the product vision both internally and with key external partners

Translate product strategy into detailed requirements and prototypes Scope and prioritize activities based on business and customer impact Manage product team and guide whenever necessary.

Work closely with engineering teams to deliver quick time-to-market and optimal resources.

Drive product launches including working with the public relations team, executives, and other product management team members Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed

Act as a product evangelist to build awareness and understanding Assist in developing Product Strategy and Product Roadmap.

Define and create metrics to measure the success of the product. Work on continuous enhancements at each stage of the product life cycle Ability to conceptualize, manage and prioritize tasks

Requirements:

5+ work experience in product management.

Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management

Solid technical background with understanding and/or hands-on experience in software development and web technologies

Strong problem-solving skills and willingness to roll up one’s sleeves to get the job

Skilled at working effectively with cross-functional teams in a matrix organization

Excellent written and verbal communication skills

Should have hands-on knowledge with A/B Testing, Data Analysis & User Research.

Should be well-versed with Market Trends

Roles and Responsibilities

• Must be well versed with SWIFT & Objective C.
• Expertise in integrating RESTful web services.
• Experience working with storyboard, cocoa-touch, and auto layout.
• Hands-on experience in Cloud APIs, push notifications, social media integration, and payment integration of analytics is an added advantage.
• Experience with automated build and release process (Adhoc release, Final release).
• Has experience in using Maps API, GPS services for the iOS application.
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics, and Core Text, Core Location.
• Experience with third-party libraries and APIs.
• Working knowledge of the general mobile orientation, architecture, trends, and emerging technologies.
• Solid understanding of the full mobile application development life cycle.
• Must have good analytical, debugging, and problem-solving skills.
• Self-starter having the ability to independently acquire the knowledge required in succeeding in his job.
• Good communication skills.

Desired Candidate Profile

• The candidate should be well versed with iPhone Application development.
• Should have excellent knowledge of Swift, C++ and OOPS concepts, JSON, Cocoa, GPS, SQLite, iPhone SDK, Xcode IDE.
• The coder should be well versed in using web services, Interface Builder & Debugging tools, Google map kits, multitasking.
• Should have worked on iPhone applications that have been published on the iTunes application store.
• Live Apps.

Position: IT Auditor

Experience: 4-12 Years

Location: Pune

Key Skills Required:

CISA, CISSP, CISM, IT Audit, Technology Audit, IT Infrastructure Audit, Application Security Audit, Information Security Audit, Cyber Security Audit, Cloud Security, Ethical Hacker

Additional key words: Vulnerability assessment, Penetration Testing, ITGC testing, Cloud Computing,

IT AUDITOR is responsible to plan and perform the audit assignment starting from audit announcement, audit planning, field work, audit quality reviews, pre-closing / closing meetings with the respective Directors / Head of the Departments including writing of the audit report and its finalization as well as follow up of the audit actions. Additionally IT AUDITOR will also be responsible to:
•    Evaluate IT systems, processes and projects in place;
•    Determine risks to the Group’s information assets, and help identify methods to minimize those risks;
•    Ensure information management processes are in compliance with IT-specific laws, policies and standards;
•    Determine inefficiencies in IT systems, IT projects and associated management processes and
•    Consult in IT projects, new initiatives and organizational frameworks.

Description

Audit Planning

1)    Perform audits at Volkswagen Group entities. and other concerned Volkswagen Group Companies with focus on IT processes keeping the associated business risks in mind.
2)    Participate in the preparation of audit objective & scope document along with audit schedule based on the audit objective and timeline specified by Head of IT Audit India Hub.
3)    Participate in the preparation of work program

Audit Process

1)     Prepare and conduct preparatory interviews with the Directors and Heads of the audited departments to identify the processes to be assessed during the audit.
2)     Request and collect relevant audit data for analysis from respective business areas.
3)     Prepare audit matrix on periodic basis to record the audit field work and update the progress of the audit to IT Audit Manager and the Head of IT Audit Hub India.
4)    Define actions including relevant controls to mitigate the business risks identified based on the evidences provided during the audit.
5)    Organize and conduct pre-closing meetings with business areas to agree upon audit observations and relevant actions.
6)    Prepare and conduct closing meetings with the Directors / Heads of the Department for audited division to agree upon the audit observations, risks and proposed actions.
7)    Prepare the draft audit report and submit the same to the  IT Audit Manager and the Head of IT Audit India Hub for review.
8)    Ensure that adequate documentation is prepared for the audit assignment. Peer review changes are done before release of the final audit report to the business area.
9)    Contact business area to review the progress of the implementation of audit actions defined in the final audit report. Based on the review, write the status of the follow up and submit the same for upload in RIAS.
10)    Obtain necessary certifications / qualifications to support the job requirements by attending relevant trainings
11)    Support the conduction of unscheduled audits/special investigations and audits from the anti-corruption system.
12)    Relevant knowledge is shared among the team members.
13)    Consult in IT projects, new initiatives and organizational frameworks.
14)    Ensure information management processes are in compliance with IT-specific laws, policies and standards.
15)    Determine risks to the Group’s information assets, and help identify methods to minimize those risks.
16)    Evaluate IT systems, processes and projects in place.
17)    Determine inefficiencies in IT systems, IT projects and associated management processes.