Customer Support Executive (Voice/Non-Voice)

Job Title: Power Automate Developer

Experience Required: 2 to 4 Years

Location: Mumbai [Only for Applicants based in Mumbai]

Job Type: Full-time

Job Summary:

We are looking for a skilled and detail-oriented Power Automate Developer with 2 to 4 years of hands-on experience in designing, developing, and maintaining automation workflows using Microsoft Power Platform, especially Power Automate. The ideal candidate should have a solid understanding of process automation, business workflows, and integrations with Microsoft 365 and other third-party systems.

Key Responsibilities:

• Design, develop, test, and deploy automated workflows using Power Automate (Flow).
• Integrate Power Automate with SharePoint, Microsoft Teams, Outlook, Excel, PowerApps, and third-party APIs.
• Gather requirements and work closely with business teams to understand and optimize business processes.
• Create and manage custom connectors, triggers, and actions in Power Automate.
• Monitor and troubleshoot workflows to ensure smooth execution and error handling.
• Work with PowerApps, Power BI, and other tools in the Microsoft Power Platform suite as needed.
• Create technical documentation and provide end-user training/support as necessary.
• Ensure automation solutions meet performance, security, and compliance requirements.

Required Skills and Qualifications:

• 2 to 4 years of experience working with Power Automate / Microsoft Flow.
• Strong knowledge of Microsoft 365 (O365) ecosystem and tools like SharePoint Online, Outlook, Excel, Teams.
• Experience in integrating Power Automate with third-party systems using APIs, HTTP connectors, and JSON.
• Good understanding of workflow logic, triggers, conditions, loops, and expressions in Power Automate.
• Experience in PowerApps development is a plus.
• Basic knowledge of scripting languages (e.g., JavaScript, PowerShell, or VB) is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Microsoft Power Platform certifications (e.g., PL-900, PL-100, PL-400).
• Experience with Dataverse, SQL Server, Azure Logic Apps, or Dynamics 365.
• Knowledge of Agile/Scrum methodologies.

Job Description

We are looking for a Full Stack Developer. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

Work with development teams and product managers in agile methodology

Design client-side and server-side architecture

Build the front-end of applications through appealing visual design

Develop and manage well-functioning databases and applications

Write effective APIs

Test software to ensure responsiveness and efficiency

Troubleshoot, debug and upgrade software

Create security and data protection settings

Build features and applications with a mobile responsive design

Qualifications Skills

Proven experience as a Full Stack Developer or similar role.

Experience in developing web applications using Node.js, React.js, MySQL, AWS services.

Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).

Knowledge of multiple JavaScript frameworks (e. g. React, Angular, Node.js ).

Familiarity with databases (e. g. MySQL, Mongo DB), web servers (e. g. Apache), and UI/UX design.

Excellent communication and teamwork skills.

Engineering Manager – Backend

Opportunity in this role / Why should you join us?

Series D funded supply chain startup.

Requirements

• Software engineering experience of greater than or equal to 7 years
• Experience managing a technical team of at least 3 people
• Exposure to consumer facing products
• Strong technical background and ability to contribute to design and review
• Familiarity with our tech stack or an analogous tech stack

Technologies Used

• Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
• Languages : Kotlin, Java, Ruby, Javascript, Python
• Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
• Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
• Server management : Amazon ECS, Docker
• Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture

Roles and Responsibilities

This role requires a person to drive the engineering of a set of products by aligning with business and product

stakeholders and building and upskilling a team to aid in this. The responsibilities include:

Business and product alignment and planning

• Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
• Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
• Formalize business requirements into roadmaps and sprints.

1. Product and system development

• Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
• Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
• Drive good code review practices, using the review process as a mentoring tool to upskill people.
• Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.

1. Project Management

• Drive the execution of the project by delegating tasks effectively.
• Resolve blockers through technical expertise, negotiation and delegation.
• Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.

1. Maintenance

• Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
• Performance monitoring and optimization for systems.
• Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.

1. Team Management

• Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
• Do periodic assessment of reportees, chart their career growth paths and train them.
• Recruit members into the team by collaborating effectively with the recruitment team.

Product Overview

You will be contributing to products concerning both customers and partner drivers. Product sectors

include:

• Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
• Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
• Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
• Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
• Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.

JD for IOT DE:

The role requires experience in Azure core technologies – IoT Hub/ Event Hub, Stream Analytics, IoT Central, Azure Data Lake Storage, Azure Cosmos, Azure Data Factory, Azure SQL Database, Azure HDInsight / Databricks, SQL data warehouse.

You Have:

• Minimum 2 years of software development experience
• Minimum 2 years of experience in IoT/streaming data pipelines solution development
• Bachelor's and/or Master’s degree in computer science
• Strong Consulting skills in data management including data governance, data quality, security, data integration, processing, and provisioning
• Delivered data management projects with real-time/near real-time data insights delivery on Azure Cloud
• Translated complex analytical requirements into the technical design including data models, ETLs, and Dashboards / Reports
• Experience deploying dashboards and self-service analytics solutions on both relational and non-relational databases
• Experience with different computing paradigms in databases such as In-Memory, Distributed, Massively Parallel Processing
• Successfully delivered large scale IOT data management initiatives covering Plan, Design, Build and Deploy phases leveraging different delivery methodologies including Agile
• Experience in handling telemetry data with Spark Streaming, Kafka, Flink, Scala, Pyspark, Spark SQL.
• Hands-on experience on containers and Dockers
• Exposure to streaming protocols like MQTT and AMQP
• Knowledge of OT network protocols like OPC UA, CAN Bus, and similar protocols
• Strong knowledge of continuous integration, static code analysis, and test-driven development
• Experience in delivering projects in a highly collaborative delivery model with teams at onsite and offshore
• Must have excellent analytical and problem-solving skills
• Delivered change management initiatives focused on driving data platforms adoption across the enterprise
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
   

Roles & Responsibilities
 

You Will:

• Translate functional requirements into technical design
• Interact with clients and internal stakeholders to understand the data and platform requirements in detail and determine core Azure services needed to fulfill the technical design
• Design, Develop and Deliver data integration interfaces in ADF and Azure Databricks
• Design, Develop and Deliver data provisioning interfaces to fulfill consumption needs
• Deliver data models on Azure platform, it could be on Azure Cosmos, SQL DW / Synapse, or SQL
• Advise clients on ML Engineering and deploying ML Ops at Scale on AKS
• Automate core activities to minimize the delivery lead times and improve the overall quality
• Optimize platform cost by selecting the right platform services and architecting the solution in a cost-effective manner
• Deploy Azure DevOps and CI CD processes
• Deploy logging and monitoring across the different integration points for critical alerts

About us

Villa Plus is UK's leading villa holiday tour operator, providing holiday makers the ability to book their own private villas across Europe. Customers have a choice of close to 2000 villas in 19 destinations with option of booking flights, car hire, transfers and travel insurance. Over the last 33 years Villa Plus has catered for holidays for nearly 200,000 customers and it manages about 50,000 bookings annually online.

Our digital platform, http://www.villaplus.com">www.villaplus.com runs totally in Azure Cloud. A headless CMS platform is used for non-villa marketing content.  Ash software is value-added partner and technical arm of Villa Plus which aims at delivering delightful experience to customers.

Experience:
7+ years in Product development

Qualification:

• Bachelor / Masters degree in Computer Science or Computer Engineering
• 5+ years of professional experience in software development

Our team is highly motivated and is looking for a senior engineer who can steer the team technically in our vision.

Strong belief in software craftsmanship and practicing it in day-to-day work, expert in Microsoft .NET technology stack is a must.

A good team player with expertise working as part of Agile teams. Hands-on experience in practicing Scrum, XP and Kanban.

• Strong hands-on experience in web development using ASP.NET MVC and C#.
• Usage of SQL and no SQL databases
• Hands on experience in test-driven development and DevOps practices
• Strong design capabilities, following SOLID principles using C#
• Well-versed with pair-programming
• Working on solutions hosted in cloud environments (AWS or Azure)
• Implementation of Continuous Delivery processes
• Usage of Git
• Good understanding of Behaviour-driven development and domain-driven design

The following would be beneficial:

• Working in the travel and hospitality domain including:

• .Net core 2.0, Web API
• Scripting Languages like Typescript or JavaScript
• Frontend: Angular7
• Automating business processes
• Integration with 3^rd party systems
• Customer management, including CRM solutions
• Content management
• SEO
• Booking and post sales flows, web and mobile solutions

Are you interested in working from home office?

• Comprehensive experience working with remote teams
• Excellent communicator
• Self-managed
• Open to travel to Pune office occasionally

Responsibilities:

• Contribution to the product roadmap in one-week sprint model
• Helping your team to deliver at high velocity
• Practice and promote Agile practices
• Continuously learn and deliver incremental business value
• Use Continuous Delivery Practices
• Select the best tools to solve the problems at hand
• Mentor junior team members
• Effective collaboration and removal of silos
• Build high availability solutions.
• Development of asynchronous and/or multi-tiered scalable applications

Job Location Pune

• Are you a software craftsman and passionate coder with a proven track record of successful deliveries?
• Are you interested in a high growth career opportunity and enjoy building software that brings smiles to our customers?

Then you are someone who will enjoy this incredibly challenging role with us.