Customer Support Executive (Voice/Non-Voice)

Responsibilities

• To manage our daily operations and serve as a leading point of contact for corporate clients
• Coordinating with the logistics team to maintain smooth operations
• To provide customer service, handling communications with customers over calls, and messages.
• To generate daily, weekly, and monthly reports for clients

Requirements

• Bachelor's Degree
• 2-3 years of operations experience in the transportation industry
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast-paced working environment
• Experience with the online marketplace is desirable
• Ideally a keen interest in the Transportation industry

Position: SEO Intern

Location: Remote

Type: Internship (Part-time/Full-time)

Duration: 3 to 6months

Start Date: 10 Dec

Compensation: 5K TO 10K FIX

Responsibilities:

As an SEO Intern, you will support the SEO team in implementing strategies to improve organic search visibility, traffic, and rankings. Key responsibilities include:

• Keyword Research: Assist in identifying high-value keywords for on-page optimization, content creation, and link-building.
• On-Page SEO: Help optimize website content, meta tags, headings, and images for better search engine rankings.
• Content Strategy: Collaborate with the content team to ensure that SEO best practices are followed during content creation.
• Link Building: Assist in developing strategies to acquire high-quality backlinks from relevant websites.
• SEO Audits: Help perform audits of website pages to identify areas for improvement and assist in executing fixes.
• Analytics & Reporting: Use tools like Google Analytics, Google Search Console, and others to monitor traffic, rankings, and performance metrics, and assist in creating reports.
• Competitor Analysis: Analyze competitor websites to identify SEO strengths, weaknesses, and opportunities.
• Stay Updated on SEO Trends: Keep up to date with the latest SEO trends, algorithm changes, and digital marketing strategies.

Qualification:

• Must be graduate from any field.
• Certification in Digital Marketing.
• Strong Communication skills.
• Strong Writing Skills.

MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology.

We are seeking a skilled and dedicated full-time Virtual Assistant for The Head HR This is a fully remote position, offering a base pay of INR 5000 with an INR 2000 performance bonus based on work performance. Additionally, monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.

Your work will be related to operations and be available whenever required and do the administrative task given to you

We are looking for a skilled AI/ML Engineer to join our team and help revolutionize the accounting and GST automation industry. If you are passionate about machine learning, data processing, and building intelligent automation solutions, this is the role for you!

📌 Job Responsibilities:

• Develop and deploy AI/ML models for data processing and automation.
• Work on OCR-based document processing and intelligent data extraction.
• Optimize machine learning algorithms for accuracy and performance.
• Collaborate with product and development teams to integrate AI solutions.
• Research and implement cutting-edge AI/ML techniques.

🛠 Skills Required:

• Strong experience in Python, TensorFlow, PyTorch, OpenCV
• Expertise in Machine Learning, Deep Learning, and NLP
• Hands-on experience with OCR tools like Tesseract, AWS Textract, or Google Vision API
• Knowledge of data preprocessing, model training, and deployment
• Familiarity with big data processing (Spark, Hadoop) is a plus

Ineffable Communications is a new-generation full-range marketing agency for emerging technologies, ideas, and lifestyles. Passionate about building better futures, we tailor our client's Branding, Creative, Advertising, and Marketing solutions. We are a marketing firm focusing on enhancing brand value using different marketing techniques. We have extensive experience in the field of Marketing.

Note:

• This is an on-site opportunity, kindly don't apply if you are looking for a work-from-home position.
• Lucrative incentives to be provided.

Responsibilities:

• Create visually appealing designs for print and digital marketing materials that align with brand standards and project goals
• Collaborate with cross-functional teams to understand project objectives, target audience, and messaging
• Manage multiple design projects simultaneously and deliver work on time
• Provide guidance and mentorship to junior designers to help them develop their skills and knowledge
• Stay up-to-date with industry trends, new design techniques, and software to continually improve skills
• Participate in brainstorming sessions to contribute to the creative direction of the company

Requirements:

• 2-4 years of experience in graphic design with a strong portfolio showcasing design skills
• Bachelor's degree in graphic design or a related field
• Proficiency in Adobe Creative Suite and other design software
• Strong understanding of branding and design strategy
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment and deliver high-quality work on time
• Strong attention to detail and the ability to provide and receive constructive feedback

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

• Should be able to handle softwares like Illustrator & Photoshop for creating / resizing layouts, and image editing.
  Basic indesign knowledge would be an add on to make edits in the collaterals.
• Understanding the brand guidelines to select colours, imageries, and types.
• Understanding specifications such as dimensions, colour codes & resolution of images if required for print.