Customer Support Executive (Voice/Non-Voice)

Candidates from D2C, Ecommerce or FMCG industry are only applicable.

● Candidate should have minimum 2 years of experience in CRO, UX/UI, or product optimization.

● Candidate should be proficienct in tools such as Google Analytics 4 (GA4), VWO, Hotjar, Figma (or similar).

● Candidate should have experience in Website Automation and retention of users on website.

● Candidate should have ability to translate user insights into high-performing UI/UX designs.

● Strong understanding of conversion metrics, user psychology, and behavior 

Job Title: Data Analyst-Fintech

Job Description:

We are seeking a highly motivated and detail-oriented Data Analyst with 2 to 4 years of work experience to join our team. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a passion for transforming data into actionable insights. In this role, you will play a pivotal role in gathering, analyzing, and interpreting data to support informed decision-making and drive business growth.

Key Responsibilities:

1.      Data Collection and Extraction:

§ Gather data from various sources, including databases, spreadsheets and APIs,

§ Perform data cleansing and validation to ensure data accuracy and integrity.

2.      Data Analysis:

§ Analyze large datasets to identify trends, patterns, and anomalies.

§ Conduct analysis and data modeling to generate insights and forecasts.

§ Create data visualizations and reports to present findings to stakeholders.

3.      Data Interpretation and Insight Generation:

§ Translate data insights into actionable recommendations for business improvements.

§ Collaborate with cross-functional teams to understand data requirements and provide data-driven solutions.

4.      Data Quality Assurance:

§ Implement data quality checks and validation processes to ensure data accuracy and consistency.

§ Identify and address data quality issues promptly.

Qualifications:

1.      Bachelor's degree in a relevant field such as Computer Science, Statistics, Mathematics, or a related discipline.

2.      Proven work experience as a Data Analyst, with 2 to 4 years of relevant experience.

3.      Knowledge of data warehousing concepts and ETL processes is advantageous.

4.      Proficiency in data analysis tools and languages (e.g., SQL, Python, R).

5.      Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.

6.      Strong analytical and problem-solving skills.

7.      Excellent communication and presentation skills.

8.      Attention to detail and a commitment to data accuracy.

9.      Familiarity with machine learning and predictive modeling is a bonus.

If you are a data-driven professional with a passion for uncovering insights from complex datasets and have the qualifications and skills mentioned above, we encourage you to apply for this Data Analyst position. Join our dynamic team and contribute to making data-driven decisions that will shape our company's future.

Fatakpay is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Self motivated.
• Zeal to learn new things.
• Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
• Should have experience with WordPress.
• Knowledge of PHP web frameworks like CodeIgnit.

About Xpresslane:
Xpresslane is a universal one-click checkout platform for eCommerce. We want to transform the way online shoppers buy, Democratize optimized checkout and post checkout experience. We have achieved 150+ signups from D2C merchants in the last year alone and are aggressively adding new features to help solve problems in their checkout process.

Engineering @Xpresslane:
We are a small group of Tech Enthusiasts, Product Managers. We give incredible value to design and UX is our topmost priority. We've implemented products using Go, Java, Kubernetes, Docker, Temporal, GraphDB, Svelte & React, Cypress, Gitlab CI/CD.

Why Engineering @Xpresslane:

• Opportunity to Design & Implement new features which are internet-facing.
• Opportunity to Design Scalable Distributed System spanning many regions.
• Freedom to learn & work across Frontend/Backend/Devops/Design Expertise.
• 2-4 years of experience in Frontend Engineering.
• Expertise in one or more frontend frameworks like React/Angular/Vue/Svelte
• Style the frontend applications with an incredible focus on design & UX.
• Self-driven in identifying opportunities to make things better and efficient.
• Ensure code quality and reliability through automated test implementations.
• View frontend as Engineering i.e, plan & implement components for reusability, testability
  and scalability.
• Nice to have, experience in using Figma/Sketch for quick mockups & prototypes
• Nice to have knowledge of cache busting, CSRF, XSS attacks.

Greetings from Amazon...!                                       

It is our pleasure in personally inviting you to apply job with Amazon Development Centre India (ADCI). At Amazon we are inclined to hire people with passion for technology and you happened to be one of the shortlisted candidates. Our business is committed to recognizing potential and creating teams that embrace innovation.

Please find the Eligible criteria and requirements:

Job title                             :             SDE – II (Software Development Engineer)
Role Opportunity            :             Permanent/Full Time/FTE/Regular

Work Location                 :             Hyderabad/Bangalore/ Gurgaon

Must Have

• Strong Exposure to Data Structures, Algorithms, Coding, System Design (LLD, HLD, OOAD), Distributed systems, problem solving skills, Architecture (MVC/Microservices), logical thinking.

Amazon (ADCI) - If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast paced environment working with smart, passionate software developers, this might be the role for you. Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world class customer experience – from checkout to shipment tracking to delivery. Our software systems include services that handle thousands or requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve experience for millions of online shoppers. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry through innovation and delights millions of customers worldwide.

As an SDE, you will develop a deep understanding of our business, work closely with development teams and own the architecture and end-to-end delivery of software components.

About Amazon India:

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched http://www.amazon.in">www.amazon.in for shoppers in India. With http://www.amazon.in">www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.

Basic Qualifications:

• 3+ years’ experience building successful production software systems
• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field)
• The ability to take convert raw requirements into good design while exploring technical feasibility tradeoffs
• Expertise in System design (design patterns, LLD, HLD, Solid principle, OOAD, Distributed systems etc..), Architecture (MVC/Micro services).
• Good understanding of at least some of the modern programming languages (Java) and open-source technologies (C++, Python, Scala, C#, PHP, Ruby etc..)
• Excellence in technical communication
• Has experience in mentoring other software developers

Preferred Qualifications:

• BS/MS in Computer Science or equivalent
• Experience developing service oriented architectures and an understanding of design for scalability, performance and reliability
• Demonstrated ability to mentor other software developers to maintain architectural vision and software quality
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
• Expertise in delivering high-quality, innovative application
• Strong desire to build, sense of ownership, urgency, and drive
• Strong organizational and problem solving skills with great attention to detail
• Ability to triage issues, react well to changes, work with teams and ability to multi-task on multiple products and projects.
• Experience building highly scalable, high availability services
• The ideal candidate will be a visionary leader, builder and operator.
• He/she should have experience leading or contributing to multiple simultaneous product development efforts and initiatives.
• He/she needs to balance technical leadership with strong business judgment to make the right decisions about technology choices.
• He/she needs to be constantly striving for simplicity, and at the same time demonstrate significant creativity, innovation and judgment
• Proficiency in, at least, one modern programming language.
• Experience in SQL or Non-SQL database.
• Strong sense of ownership, urgency, and drive.
• Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Excellent communication, collaboration, reporting, analytical and problem solving skills.

Good to Have:

• Knowledge of professional software engineering practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience with enterprise-wide systems
• Experience influencing software engineers best practices within your team
• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
• Strong written and verbal communication skills preferred

Key Points to remember:

• Strong knowledge of the Software Development Life Cycle methodology
• Technical design, development and implementation decisions on the use of technology in area(s) of specialization.
• Write or modify programming code to suit customer's needs.
• Unit test to assure meets requirements, including integration test as needed.
• Ability to understand and analyze issues and uses judgment to make decisions.
• Strong problem solving & troubleshooting skills
• Strong communication skills
• Responsible for self-development according to professional development plan

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.