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Customer Support Executive (Voice/Non-Voice)
Customer Support Executive (Voice/Non-Voice)
MMF Infotech Technologies Private Limited's logo

Customer Support Executive (Voice/Non-Voice)

Kratika Patidar's profile picture
Posted by Kratika Patidar
0.6 - 3 yrs
₹1.4L - ₹2.2L / yr
Indore
Skills
Customer Support
  • Assisting and coordinating with operations team
  • supporting administrative staff
  • conducting marketing research
  • documentation and reporting to the operations department
  • preparing reports on competitor product analysis
  • ensuring if everything is working in a perfect manner
  • using technology to keep the company updated behind the curtains
  • Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Responsible for rendering useful administrative support to other members of the customer care team.
  • Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  • Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
  • Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
  • Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About MMF Infotech Technologies Private Limited

Founded :
2010
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

MMF Infotech is a full service software development company specialized in designing, development, digital marketing and back office services.
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Connect with the team

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Kratika Patidar

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We offer you

  • A unique entrepreneurial opportunity to build something from the ground up and scale it up to a major regionally recognizable brand
  • A great learning curve in a collaborative environment with no barriers for initiatives
  • Leading compensation package including salary free of local taxes, accommodation allowance for local hire or shared accommodation for international hire, free medical care from company physician, free government healthcare membership, transport allowance, paid airfare to the country of origin, paid leave and end of service according to local labor law.


Your professional career growth opportunities
As you help us grow Quesst, we will help you grow and professionally develop. Joining us at this stage, you will have the opportunity to be part of the core team if you prove you have what it takes and will be given the opportunity to:

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  • Develop and manage KPIs for the tech team and create a challenging work environment


Have we caught your attention?
Send us your application including your resume, salary expectations and earliest starting date.


We’re looking forward to your application!

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Shubham Vishwakarma

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