Customer Support Executive (Voice/Non-Voice)
Customer Support Executive (Voice/Non-Voice)
Posted by Kratika Patidar
0.6 - 3 yrs
₹1.4L - ₹2.2L / yr
Indore
Skills
Customer Support
- Assisting and coordinating with operations team
- supporting administrative staff
- conducting marketing research
- documentation and reporting to the operations department
- preparing reports on competitor product analysis
- ensuring if everything is working in a perfect manner
- using technology to keep the company updated behind the curtains
- Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- Responsible for rendering useful administrative support to other members of the customer care team.
- Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About MMF Infotech Technologies Private Limited
Founded :
2010
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
MMF Infotech is a full service software development company specialized in designing, development, digital marketing and back office services.
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Connect with the team
Company social profiles
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