Customer Support Executive (Voice/Non-Voice)

Job Description

We’re looking for a talented Social Media Executive to join our team. The ideal candidate will be responsible for planning, implementing, and monitoring our company’s social media strategy in order to increase brand awareness, improve marketing efforts, and drive engagement with our target audience. This role requires a deep understanding of social media platforms, excellent communication skills, and a creative mindset.

Roles And Responsibilities

• Create a content calendar to ensure a consistent and engaging online presence.
• Collaborate with the design and content teams to create visually appealing and informative posts.
• Use social media analytics tools to track the performance of content and campaigns.
• Plan and execute social media advertising campaigns, including budget allocation and targeting.
• Monitor and analyze ad performance, making adjustments as needed to maximize ROI.
• Stay informed about emerging social media trends, tools, and platforms.
• Stay up-to-date with industry trends and best practices to continually refine the strategy.
• Maintain Client relations & manage team.

Skills Required

• Basic knowledge of social media platforms, algorithms and paid ads.
• Ability to work independently and as part of a team.
• Job Type: Full-time
• Experience required: 0 to 1 yrs
• 
  

Industry Type: Digital Marketing

Department: Social Media Management

Employment Type: Full Time, Permanent

Education

UG: Any Graduate

PG: Any Postgraduate

About us:

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform.

We are available across platforms via the Web, Mobile, and Tablets. Building out this brand presents significant product and engineering challenges. At the center of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

The organization is flat, processes are minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision-making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years.

Who are we looking for:

We are looking for a QA engineer experienced in writing test cases based on user stories, creating reports, testing the application from a design & usability perspective, and supporting both manual and automated testing throughout the lifecycle of the product. As a QA Engineer, you will ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system.

Mandatory technical skills:

• Proven working experience (Min 3 years) in software quality assurance
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive test plans and test cases
• Hands-on experience with both white box & black box testing and automated testing tools
• Technology hands-on Selenium, Javascript, and SQL Scripting is a must
• Experience with Restful API testing – Postman jetpack, RestAssured
• Experience with performance/load/stress testing
• Experience in all stages of application testing including UI, backend, functional, regression
• Experience working in an Agile/Scrum development process

Other

Strong independent contributor and an unquenchable desire to learn, attention to detail a can-do attitude

Comfortable working in a start-up environment

The position is based in Pune, India.

We are looking for an Asp.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code using .NET linking SQL database elements to external application interface (desktop of mobile)

Your goal will be to work with internal teams to design, develop and maintain existing application and working on new applications from time to time.

Responsibilities

• Producing code using .NET languages (C#)
• Writing of Stored Procedures for SQL database for extracting data related to the application
• Participate in requirement analysis.
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages and SQL SPs
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Serve as an expert on existing applications and provide technical support

Skill Requirements

• Proven experience of 2-4 years as a .NET Developer or https://resources.workable.com/application-developer-job-description">Application Developer
• Familiarity with the http://asp.net/">ASP.NETframework, SQL Server and design/architectural patterns 
• Good working knowledge of .NET languages (C#) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Excellent troubleshooting and communication skills
• Degree in Computer Science, Engineering or a related field

• Translate functional requirements into technical requirements
• Design and build high-performance, reusable, and reliable Apex code with best practices
• Use Salesforce APIs to integrate Salesforce with other tools and third-party applications
• Write coding solutions using key Salesforce core programing languages (Apex,

Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)

• Use Salesforce APIs to integrate Salesforce with other tools and third-party applications
• You have a strong understanding of workflow, process builder and flows
• Experience with CI/CD and deployment techniques in Salesforce
• Possess an expert level of knowledge of a CRM Sales and Customer Service functionality and integrations to external systems
• Experience with Security Model in Salesforce
• Hands-on Experience of Data Migration in Salesforce
• Experience with key areas of enterprise architecture, including integration technologies, single sign on
• Be flexible with changing priorities and comfortable working independently

• Manage heavy workloads and projects, many on a time-sensitive basis while still maintaining accuracy and strong attention to detail
• Identify bugs and align with requirements during debugging
• Write test classes for the class that you develop and ensure more than 80% code coverage
• Test bug fixes to make sure they work as per requirements, then deploy them to production

Location – Pune, Gandhinagar (Currently Work from Home till 2022)

Educational Qualification - B.E / B.Tech, MCA, M.Tech, or any equivalent IT graduation or post-graduation

• J2EE - Sprint Boot Microservices.
• At least 8+ years of experience in Java development (J2EE, J2SE 8).
• Extensive experience with Spring, Spring Boot Micro Services, JPA, Hibernate.
• Extensive experience in REST and SOAP Webservices Services.
• Excellent knowledge of databases( PostgreSQL, MySQL).
• Experience in testing tools (JUnit, SOAP UI, Postman).
• Experience in build tools – Maven, Gradle. Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Experience in web application servers - Tomcat, etc.
• Understanding of Agile Development methodology – SCRUM.
• Understanding of continuous integration - Jenkins, and Code versioning tools- Git

Roles and Responsibilities:

6+ Experience in  Node.js, React Js

excellent written and verbal communication skill

• Healthy team and relationship building skills
• Hands-on experience delivering web applications in the cloud to on-demand production clients
• Experience in JavaScript, OOP Patterns, ES6, HTML, CSS, LESS
• Experience with  MS Sql Server, Mongo DB
• Experience with SSO, SAML, OAuth, JWT for API and Web Session Authentication and Authorization
• Experience with Azure Devops platform will be an added advantage
• Experience with test and/or process automation, source control
• Possess solid debugging process and exhibit technical intuition