Customer Support Executive (Voice/Non-Voice)
- Assisting and coordinating with operations team
- supporting administrative staff
- conducting marketing research
- documentation and reporting to the operations department
- preparing reports on competitor product analysis
- ensuring if everything is working in a perfect manner
- using technology to keep the company updated behind the curtains
- Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- Responsible for rendering useful administrative support to other members of the customer care team.
- Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MMF Infotech Technologies Private Limited
About
Connect with the team
Company social profiles
Similar jobs
Job Title: Kafka Architect
Experience range:- 8+ Years
Location:- Pune
Experience :
Kafka Architect with kafka connect, kafka Streaming, Ecosystem and any scripting language
Kafka Brokers, Kafka Connect, Schema Registry, and Zookeeper (or KRaft)
Experience : 3 to 15 years
Location : Pune/Bangalore
Type of Employment : Permanent
Role : ServiceNow ITX
Qualification : B.E Computer or IT / MCS/ MCA equivalent
Job Overview :
The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.
Key Responsibilities :
· Support and maintain all technical aspects of ServiceNow platform.
· Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development
· Owns the requirement gathering sessions collaborating with various stakeholders.
· Convert user stories into technical solutions.
· Possess the ability to work independently with minimal management supervision
· Testing of new and existing functionality
· Documentation of new and existing process
· Train end users/stakeholders
Experience and Skills Required :
· Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )
· Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.
· Experience with Now mobile app.
· Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery
· Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.
· Experience of Scoped application and Service Portal
· Should have good understanding about domain separation
· Excellent Analytical, Logical, communication and problem-solving skills
· Should have ServiceNow CSA (Certified System Administrator)
· ServiceNow Certified Application Developer
Nice to Have :
· ITIL certified
· Relevant ServiceNow Certified Implementation specialist
· Adherence to agile development methods like SCRUM
Ruby on Rails (ROR)
Ruby
Redis
Amazon Web Services (AWS)Job Title: Senior Ruby on Rails Developer
Location: Remote (Mumbai Preferred)
Company: OpiGo
About Us:
OpiGo is an early-stage wealth tech start-up that’s changing the way people invest in the stock market. Our platform empowers users to make informed investment decisions through a cutting-edge gamified community.
Job Description:
As the Senior Ruby on Rails Developer at OpiGo, you will play a crucial role in architecting, developing, and maintaining our robust and scalable investing platform. You will work closely with the product team and other stakeholders to drive innovation and deliver exceptional user experiences.
Requirements:
- 5+ years of Ruby on Rails development experience.
- Strong understanding of Ruby programming language and its scope.
- Experience in building complex and scalable web applications.
- Familiarity with front-end technologies: React Native, JavaScript, HTML5, CSS3.
- Proficient in version control systems (e.g., Git, SVN).
- Expertise in relational databases (MySQL, PostgreSQL, etc.).
- Hands-on experience with Sidekiq, Redis, and background job processing systems.
- Ability to implement real-time features using WebSockets and Action Cable.
- Experience in monitoring and performance tuning with tools like New Relic.
- Knowledge of payment gateway integration and secure transaction processing.
- Experience deploying applications on cloud platforms like AWS or Google Cloud.
- Excellent interpersonal, communication, and teamwork skills.
- Understanding of Agile development methodologies and software development practices.
Preferred Qualifications:
1. Experience in the fintech industry or working on financial applications.
2. Knowledge of frontend technologies such as React Native, JavaScript, HTML5, and CSS3.
3. Experience with DevOps practices and CI/CD pipelines.
4. Familiarity with Docker and container orchestration platforms like Kubernetes.
5. Contributions to open-source projects or active participation in the developer community.
Join us in our mission to revolutionize the investing landscape and empower individuals to achieve financial success. If you are passionate about technology, innovation, and making a positive impact, we want to hear from you!
How to Apply:
If you're excited to take on this pivotal role and shape the future of OpiGo, please fill up the form: https://forms.gle/5euWxq1hBfQTDadD6
React Native
iOS App Development
Android Development
JavascriptWhat does the core role include?
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
- Designing stateless components in React Native
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
What else can you expect in the role?
- Prepare and produce releases of software components
- Optimizing performance for the apps
- Problem-solving skills, analytical mind, and positive attitude
- Ability to think from end users perspective and focused on improving the overall product experience.
- Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
What can fetch you brownie points?
- Hands on experience with React Native is required
- Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
- Strong understanding of JavaScript ecosystem
- Hands on experience on Android in creating Hybrid / Native applications
- Demonstrable UI/UX experience on a large-scale app.
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
- Good knowledge of JS frameworks like ReactJS is a plus.
Desired Skills and Experience
Hybrid Apps,React Native, Native iOS and Android Architecture understanding
Adobe XD
HTML/CSSJavascriptHTML, CSS, Javascript, UI Prototyping, Photoshop, Illustrator, Corel Draw, Adobe
Must Knowledge of Adobe XD.
Experience: 3-5 Years Experience
PostgreSQLMobile App
Postgres
Postgresesql
web application
-we will must provide a good salary hike to the experience and relevant candidate.
FinGrad is a financial education platform that offers curated webinars and courses by Market Experts and top Instructors to empower financial literacy in India.
Responsibilities:
• Performing research on the finance sector.
• Creating content on trading and investing niche.
• Writing scripts on financial-related topics.
• Finding emerging trends in the financial system.
• Performing in a reel or video while being creative.
• Creating audio podcasts.
Requirements/Skills:
• Graduate.
• Fresher (with stock market knowledge).
• Excellent English speaking skills.
• Familiarity with social media channels.
Team: US Recruiting
Division: Operations
Location Gurgaon / Noida
Role Overview
This is front line management role and candidate selected will be responsible for day-to-day successful operations of US IT Full Lifecycle Recruitment Team and individual performance targets. Your key responsibilities will be to meet process metrics as per defined service level agreements (SLAs) and quality standards. As leading face of team this role requires a self-motivated, excellent communicator and equally hands-on to mentor, coach and support team meeting process objectives and deliverables and meet and exceed performance.
Key Accountabilities
As a team leader, your primary role will be to provide high quality, consistent and effective support in a timely manner in one or more areas listed below:
• To research Internal and External job boards and other websites for suitable candidates based on keyword searches and, Google, Xray and other open sources
• Expertise in creating and amending Boolean search strings
• Candidate management: screening interview, assessment, interview co-ordination, taking and sharing feedback, negotiations, post offer candidate engagement, onboarding – co-ordinate with concerned stakeholder for smooth onboarding and pipeline readiness for offered positions
• Job management: timely, relevant and adequate numbers of profiles submissions, volume management and successful closure
• Stakeholder / client management: understanding requirements, challenges and recommend and support in filling positions
• Meeting self and team’s daily targets
• Identifying and allocating roles / work allocation to the team
• Monitoring and reporting on team and individual performance across the team.
• Meeting individual recruitment targets – sourcing and submittals
• Providing training / refresher sessions for the team members whenever required
• Sample quality audits on candidate profiles being shortlisted by the team before they are sent to the stakeholders / consultants
• Ensuring candidate information is updated efficiently and accurately on the system
• Manage the workload of a team & ensure work is completed as per defined priority & business SLAs
• Ensure adherence to process guides and SOPs to ensure smooth service delivery
• Responsible for organizing & delivering training and maintaining training manuals.
• Monitoring and reporting on team and individual performance across the team.
• Regularly report any issues and changes to business teams with solution approach
• Ensure client / business expectations are met at a minimum exceeded as the norm.
• Effective management & control of escalations / complaints/ conflicts and keeping line manager updated on real time basis
• Drive changes in process & implementing agreed plans and actions
• Look for opportunities for continuous process improvements
• Drive organizational initiatives to meet organizational goals
• Ensuring self and team adherence to requirements of Data Transfer Agreement and various other company policies and procedures.
• Manage access through JGL review
• Follow business updates from time to time
• Providing feedback to team members on their performance, productivity and code of conduct and overall performance management
• Manage operational queries from team, recommend solutions, escalate where necessary
• To support the successful transition of new offshore activities / work streams
• Engage with the stakeholders both on email and call for query resolution and discussions
• Respond to recommendations for improvement from the business on the quality of the candidates supplied.
• Provide support across all of the teams within the company , supporting other teams to improve their knowledge and processes
• Ensure awareness and understanding of dashboards / KPI’s / SLA’s performance
• Ensure the team meet and exceed SLAs at all times
• Ensure 100% accuracy of the work being delivered by the team following the agreed quality guidelines
• Ensure all activities are aligned to the company's brand values
Skills & Experience Must Have
• Overall 5+ years of experience in US IT full lifecycle recruitment including candidate, job and client / stakeholder management
• Minimum 2 year of experience as a Team Leader or similar role
• Hands-on experience of job boards like LinkedIn Recruiter, Monster, Dice, CareerBuilder etc.
• Sound knowledge of IT skills in the US Job Market – tax terms, work authorizations, work types etc.
• Expertise in preparing and using search strings and techniques (Boolean, Xray searches etc.)
• Experience in mentoring, coaching and sharing feedback
• MIS and Reporting with sound experience in MS Office (like Word, Power point Excel & Outlook)
• Excellent communication skills (written and verbal) – an extrovert with strong comprehension, articulation and presentation skills
• In-depth knowledge of performance metrics
• Experience with organizing training programs
• Sense of ownership and pride in your performance
• Critical thinker and problem-solving skills
• Eye for detail with strong planning, analytical, prioritization and multi-tasking skills
• Team player, self-motivated, proactive and energetic
• Good time-management skills
AngularJS (1.x)
Angular (2+)HTML/CSSJavascript● Developing new user-facing features using Angular Js
● Building reusable components and front-end libraries for future use
● Identify user and system requirements for new websites and applications
● Run functionality testing’s and debug code
● Collaborate with mobile developers to build mobile-responsive websites
● Translating designs and wireframes into high-quality code
● Optimizing components for maximum performance across a vast array of web-capable
devices and browsers
Technical Requirements:
● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object
model
● Solid knowledge of HTML5, CSS, JavaScript and AngularJS 1.5 above and it’s core
principles.
● Experience with RESTful APIs
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Extension understanding and experience as a Web Developer or Front-end Developer
● Have prior experience working on at-least 3+ real time projects
● Expertise in programming language JavaScript.
● Experience with mock-ups and UI prototyping tools
● Experience with Firebase
● Understanding and working knowledge of security practices
● Candidate with interest to work in a product based environment, fast thinking, zeal to
explore new technologies is mandatory.
● Have worked with product based companies will be added advantage
FlutterAdobe XDThis should include making responsive UIs to efficiently query data and also manage states in an optimized manner.
•Native Android and IOS: To build custom Flutter Packages.
•Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
•Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
•Git: To manage and collaborate in different projects with the rest of the team.
•Familiarity with RESTful APIs and mobile libraries for networking
Familiarity with the JSON format
Experience with profiling and debugging mobile applications.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon