Content Marketing Associate

Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

• Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
• Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
• Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

• Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

• Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
• Identify gaps in self-help documentation and help fill them.
• Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

• Keep Merchants updated on ticket status, resolution timelines, and escalations.
• Work cross-functionally with product, engineering, onboarding, and customer success teams.
• Handle administrative tasks, process compliance, and internal alignment.

Qualification

• Fluent English Required – Your international accent should clear communication across borders
• Accent Requirement-English with an International (Neutral) Accent
• Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
• Remote Installation Wizard – Install software remotely with finesse and precision.

🔴 Profile: Java Developer

🔷 Experience: 2+ Years

🔷 Location: Mumbai

🔷 Mode: Immediate joiners preferred

✨ What we want:

✅ Core Java expertise (Java 8+, Collections, Multithreading)

✅ Spring Framework proficiency (Spring Boot, Spring MVC, Spring Security)

✅ Database skills (MySQL, PostgreSQL, Oracle, Hibernate/JPA)

✅ Microservices architecture experience

✅ RESTful API development and integration

✅ Maven/Gradle build tools

✅ Version control (Git, SVN)

✅ Application servers (Tomcat, JBoss, WebLogic)

✅ Cloud platforms (AWS/Azure preferred)

✅ Frontend basics (HTML, CSS, JavaScript - nice to have)

✅ Testing frameworks (JUnit, Mockito)

The Opportunity

Illumine Labs, Mumbai, is building a series of innovative digital knowledge products. These products are used for learning, education, counselling, behavioural change, etc. Some examples include e-books, counselling tools, habit-creating app, etc.

We are inviting UI-UX Designers who enjoy working with knowledge, can work with a vision, and can appreciate the technology aspects of the product - to be a part of the design & build team for assembling such digital knowledge products.

Your Role

1. Rigorous thinking-through of product goals, product concept, architecture, flows, use cases, usage conditions/ constraints, etc. (in collaboration with the project team)
2. Translating into interface designs and specifications for technology, and walkthroughs, communications, if any.
3. Early testing with the project team & users and evolving it to a working solution.
4. Collaborating with the technology team to develop a working product/ application.
5. User testing with pilot groups and documentation of usage, and response to the product. Evolving the product and supporting adoption.

What will ensure that you enjoy working in Illumine & that you succeed in the role?

• You are driven by values and a love for excellence.
• You flourish in a commitment-based environment & have a habit of keeping your word (to clients and colleagues).
• You believe that client outcomes are more important than creative flourishes.
• You can work in an environment that has hard deadlines and that will challenge & push you to go beyond what you know or are comfortable with.

Who can apply

Engineers/ Architects/ Designers (or having any other background) with at least 3-4 years of experience in designing digital products.

Work at Illumine is breakthrough, innovative & challenging. Apply only if you seek challenge (not comfort & convenience) and are committed to making a real difference through your work.

About Us

Illumine is a purpose-based organization committed to nation-building. Our multidisciplinary team collaborates closely with government/ corporate/ educational institutions to unleash their people's potential and enable the collectives to find their own solutions. Our Large-Scale Interventions lead to positive and sustainable impacts on the ground.

Over the last 20 years, Illumine has designed, developed & deployed such interventions across some of the leading businesses (SBI, Tata Steel, Asian Paints, BPCL, Aditya Birla Capital, etc.), Educational institutions (Gujarat Technological University, Biju Patnaik University, IIT Delhi, 5000 CBSE schools, etc.) impacting ~42 lakh people across India.

Recent collaborations with the Capacity Building Commission, Govt. of India have led to cognitive transformation projects with the Indian Railways (for 1 lakh citizen-facing employees), Ministry of Home Affairs, and National Police Academy (for police persons in Union Territories & Delhi). There are more such prestigious projects in the pipeline that you can be a part of.

To learn more about Illumine

1. Visit our websites: www.illumine.in | https://illuminefoundation.org/
2. Explore our ideas: https://youtube.com/illuminelabs
3. The philosophy that drives our work: https://srinivasv.com/

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

We are looking for a coding enthusiast who love working with code and developing software systems.

You will be a part of the core product development team that is responsible for building different components of the TAPPP platform. You will be responsible for designing, coding, reviewing, testing, bug-fixing different modules of the software product that needs to work seamlessly across different environments.

The organization is flat, process is minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years. The position is based in Mumbai, India.

Here is what we are looking for:

• Deep product development experience and sound understanding into these technologies

• Java/J2EE

• Spring

• Hibernate

• RESTful API's

• MySQL

• Tomcat 7

• Exposure on Grails & Amazon AWS will be a plus point

• Strong independent contributor

• An unquenchable desire to learn, attention to detail with a can-do attitude

• Comfortable working in a start-up environment

·             Develop safety manuals with various safety procedures and standards that are to be followed at Ramky in consultation with the Head R&D, QA & Safety

·             Conduct periodic safety training sessions for Ramky team and external contractor teams on safety procedures and standards.

·             Assess the safety risks involved in any phase of the project and take proactive measures to ensure safety of resources involved in the implementation of the project phase

·             Conduct field inspection activities as per approved inspection and test plans and escalate any deviations from safety standards to the Head R&D, QA and Safety.

·             Ensure the timely implementation of corrective action proposed by the Head Safety on the safety

·             Deviation cases.

·             Facilitate the safety audits by the internal audit / designated audit committees

·             Implement an occupational health & safety management system during the execution of projects & ensure elimination of accidents

·             Manage the local pollution, effluents (solid, liquid and gas) from the facility within permissible limits

·             Identify potential risk and accident areas and ensure proper warnings are displayed at these site areas

·             Monitor the project execution activities to identify potential hazards and take steps to eliminate the same

·             Establish a disaster recovery mechanism in case of hazards and emergency to minimize the impact

Desired Qualification:

·             Minimum graduate in engineering or post-graduate in science with Safety certification from a reputed institute.

·             Having a qualification in chemical engineering / science is preferred.

·             Minimum 15 years or above work experience in OH&S is mandatory.

·             Experience in the chemical industry, dealing with chemicals, knowledge on chemical compatibility, Hazard & Risk management are essentially desirable.

·             Experience as overall leader for safety at corporate reporting to senior management at corporate driving the various safety leads and the entire safety system is essential  

Job Description

• Design & implement backend APIs 
• Mentor junior developers technically.
• Actively work to reduce tech debt in the backend
• Work towards more stability & scalability of the backend
• Tech stack - Java, AWS, Aurora etc. 

Eligibility

• 4-8 years of product company experience
• OOP implementation experience. Programming language does not matter. We use Java internally but have hired folks from non Java background.
• Hands on experience in SQL, Dynamo DB, Postgres etc preferred. 
• Prior experience building REST APIs
• Advanced understanding of AWS stack
• Prior knowledge of solving problems at scale.

What will you do?  

• Setup, manage Applications with automation, DevOps, and CI/CD tools. 
• Deploy, Maintain and Monitor Infrastructure and Services. 
• Automate code and Infra Deployments. 
• Tune, optimize and keep systems up to date. 
• Design and implement deployment strategies. 
• Setup infrastructure in cloud platforms like AWS, Azure, Google Cloud, IBM cloud, Digital Ocean etc as per requirement.