Content Marketing Specialist

Key Responsibilities

1. Team Leadership & Mentoring (30%)

• Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
• Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
• Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.

2. Strategic Reporting & Analytics (30%)

• Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
• Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
• QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
• Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.

3. Client Management (40%)

• Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
• Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
• Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.

🎓 What We Are Looking For

• Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
• Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
• Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
• Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.

EXCITED ABOUT YOUR TASKS?

● Connect with potential clients to evaluate needs or promote products and services

● Meeting or exceeding sales goals

● Negotiating all contracts with prospective clients

● Helping determine pricing schedules for quotes, promotions, and negotiations

● Preparing weekly and monthly reports

● Giving sales presentations to a range of prospective clients

● Coordinating sales efforts with marketing programs

● Understanding and promoting company programs

● Obtaining deposits and balance of payment from clients

● Preparing and submitting sales contracts for orders

● Maintaining client records

● Answering client questions about credit terms, products, prices, and availability.

WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in business or management

● Successful track record in B2B sales and negotiation

● A commitment to excellent client service

● Excellent verbal and written communication skills

● Proficiency with data analysis, forecasting, and budgeting

Proven ability to plan and manage resource

● Proficiency in Microsoft Office applications, including Word, excel, and PowerPoint.

WFO-Indiranagar, Bangalore

Working Days:

Monday to Friday 10 am - 7 pm (WFO)

Saturdays-10 am - 3 pm (WFH)

However, the candidate must be comfortable with flexible shifts, if required.



• Lead product demonstrations & sales presentations.
• Engage with clients: follow-ups & feedback collection.
• Develop & nurture customer relationships.
• Prepare daily demonstration schedules.
• Oversee social media presence (Instagram, LinkedIn, YouTube).
• Strong English communication skills.
• Proficiency in MS Office & Canva.
• Prior experience in home automation, lighting controls, or AV systems beneficial.
• Female candidate preferable.

Responsibilities:

•   Collaborate with the development team to design and implement new features for our iOS applications using Swift.
•   Write clean, maintainable, and efficient code under the guidance of senior developers.
•   Assist in translating UI/UX designs into high-quality code.
•   Participate in debugging and troubleshooting to identify and fix bugs.
•   Write unit and UI tests to ensure code quality and robustness.
•   Contribute to code reviews to learn from and share knowledge with the team.
•   Stay up-to-date with the latest iOS development trends, tools, and best practices.
•   Work with version control systems like Git.
•   Communicate effectively with team members regarding progress, challenges, and ideas.

Required Qualifications:

•   Basic understanding of Swift programming language concepts.
•   Familiarity with the iOS SDK (UIKit and/or SwiftUI).
•   Experience with Xcode IDE.
•   Fundamental understanding of mobile development concepts (e.g., view life cycles, memory management, networking).
•   Basic knowledge of version control using Git.
•   Strong problem-solving skills and attention to detail.
•   Excellent communication and teamwork skills.
•   A strong desire to learn, grow, and take on new challenges in iOS development.
•   Bachelor's degree in Computer Science, Engineering, or a related field, OR equivalent practical experience demonstrated through projects or portfolio.

Preferred Qualifications (Nice-to-Haves):

•   Familiarity with RESTful APIs and JSON to connect iOS applications to back-end services.
•   Understanding of common architectural patterns (e.g., MVC, MVVM, VIPER).
•   Experience with dependency managers (e.g., CocoaPods, Swift Package Manager).
•   Exposure to Agile/Scrum development methodologies.
•   Personal projects or contributions to open-source projects (please provide links if available, e.g., GitHub profile).
•   Basic understanding of automated testing frameworks (e.g., XCTest).

• RESPONSIBILITIES:

• BASIC SKILLS:

• Contract length: 12 Month

Responsibilities

1. Design and Build Mobile and Web Apps

2. Support technically for CRMs

3. Working with designers to understand the user's experience with new features

4. Designing and building features for our iOS app

5. Developing unit tests along with features and integration tests into the development process

6. Maintaining current capabilities of our app which include debugging and fixing issues while maintaining code quality

Qualifications

1. At least 1 year of proven experience in building Android & iOS applications.

2. Bachelor's degree in computer science

3. Proficient in working with Jira and Confluence is a plus

4. Comfortable working in a dynamic, constantly changing atmosphere and able to prioritize work and communicate challenges

5. Excellent verbal and written communication skills, able to interact with technical and non-technical team members with experience working with both local and remote teams

PREFERRED SKILLS:

Java and Swift or SwiftUI experience is preferred

• 3+ years of recent hands-on Java development
• Java, Python, JavaScript programming languages
• Fluency with RESTful APIs, AngularJS, HTML5 and CSS
• Great understanding of designing for performance, scalability, and reliability of data intensive application
• Understanding of database fundamentals and advanced SQL knowledge
• In-depth understanding of object oriented programming concepts and design patterns
• Ability to communicate clearly to technical and non-technical audiences, verbally and in writing
• Understanding of full software development life cycle, agile development and continuous integration
• Experience in Agile methodologies including Scrum and Kanban

What puts you over the top:

• Exposure to various technologies like Spring Boot, Microservices, Kubernetes and also some frontend technologies like React.js, Node.js or other UI frameworks.

●  Experience in AdTech or Programmatic

MUST HAVE GOOD EXPERIENCE IN SPRING BOOT, NODE JS, ANGULAR JS, REACT JS, JAVASCRIPT,JAVA, HTML/CSS.