Content Marketing Specialist

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

About HeyCoach:

We are an exceptional group of highly skilled individuals, passionate about addressing a

fundamental challenge within the education industry. Our team consists of talented geeks

who possess a deep understanding of the issues at hand and are dedicated to finding

innovative solutions. In our quest for excellence, we are constantly seeking out remarkable

individuals who can contribute to our growth and success. We affectionately refer to these

individuals as "10x employees" because they bring an unparalleled level of energy, drive,

and enthusiasm to our team.

As a startup, we pride ourselves on delivering high-quality work across a wide range of

domains. We tackle various aspects of the education space, leveraging our collective

expertise to make a significant impact. Whether it's developing cutting-edge technologies,

designing immersive learning experiences, or implementing groundbreaking teaching

methodologies, we consistently strive for excellence. Joining our team means being part of

an environment that fosters personal and professional growth, encourages creativity, and

values teamwork. Together, we create a vibrant atmosphere where hard work is infused

with an abundance of fun and excitement.

If you are passionate about revolutionizing education, if you thrive in a fast-paced and

dynamic environment, and if you have the drive to make a significant difference, we invite

you to join us. Together, we can shape the future of education and unlock the potential of

learners worldwide.Describe the responsibilities and tasks involved in the role of Business Development

Executive.

● In the role of BDE, you will be proactively engaging with prospects based out of India,

providing guidance on the current technological landscape.

● Your focus will be on understanding their career objectives and demonstrating how

HeyCoach can support them effectively.

● Additionally, you will maintain regular communication with existing prospects to

unlock new opportunities through the capabilities of HeyCoach.

● A dedicated approach is essential to meet and surpass daily targets, emphasizing

both input and output.

What specific responsibilities would you undertake in the Business Development

role?

Key responsibilities include, but are not limited to:

● Taking the lead in driving inquiries and admissions for the online learning programs

provided by HeyCoach.

● Overseeing the complete sales life cycle, which includes engaging with a substantial

number of qualified leads and guiding them through the enrollment process until final

conversion.

● Providing counseling and guidance to experienced professionals through phone or

email interactions, assisting them in identifying courses that align with their career

progression, and recommending the most suitable options.

What are the desirable qualifications and skills as well as the essential requirements

for this role?

Desirable Qualifications

● Strong technical aptitude and familiarity with technology-driven products and

solutions.

● Prior experience in successfully handling sales or business development with deals

or transactions of a value exceeding 20,000 units of currency.

Essential requirements

● A minimum of 1-6 years of experience in the EdTech industry business-to-consumer

(B2C) sales.

● Demonstrating excellent proficiency in both verbal and written English

communication is essential, knowing regional languages will be the cherry on the

cake.

● Having basic knowledge or preliminary experience with Customer Relationship

Management (CRM) systems is preferred.

Industry: E-learning

Employment Type: Full-time

Location: BANGALORE

• Collaborate, brainstorm, and strategize with multiple teams or clients for a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communication, newsletters, and marketing materials
• Translate strategic direction into high-quality design within an established brand identity
• Develop concepts by hand or with software, and execute original content determining ideal usage of color, text, font style, imagery, and layout
• Manage the design and uploading process of all project material, understanding best practices for using a content management system
• Use trend intelligence and an understanding of the current and historical business and market to design and execute specific classifications

skills and qualifications

• Exceptional creativity and innovative design skills
• 3+ years’ experience (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Canva, etc.
• Proven experience with graphic design, strong portfolio of work
• Excellent communication and presentation skills
• Organizational and time-management skills for meeting deadlines in a fast-paced environment

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

“Hustle Mode ON” is something we live by.

We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.

Responsibilities:

• Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
• Work closely with stakeholders to understand their requirements and translate them into technical solutions
• Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
• Collaborate with the team to create and maintain technical documentation
• Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
• Monitor and maintain the stability and performance of the Salesforce environment
• Stay current with new Salesforce releases, features, and tools

Requirements:

• 3 to 7 years of experience as a Salesforce Developer
• Strong knowledge of Salesforce Sales Cloud and Service Cloud
• Proficient in Apex, VisualForce, and Lightning components
• Experience with Salesforce data migration and integration
• Strong understanding of Agile development methodologies
• Ability to effectively communicate with stakeholders and team members
• Salesforce Certified Platform Developer I and II (preferred)
• Having Salesforce CPQ knowledge is strongly preferred

Why Whatfix?

• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date 
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco 
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure
• With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 
• Customers at the heart of everything 
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average. 
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius. 
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on 
• Glassdoor rating of 4.5% 
• 99% approval rate of the CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune 
• LinkedIn - Top 5 startups to Work For in 2020! 
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

Trusted by our investors:

• SoftBank Vision Fund2 
• Sequoia Capital India 
• Dragoneer Investment Group 
• F-Prime Capital 
• Stellaris Venture Partners
• Cisco Investments 
• Eight Roads Ventures 
• Helion Ventures

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

• Assess the nature of product or service issues and resolves support problems..
• Interact with customers to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Documenting and communicating the results of your efforts.
• Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes
  Perform Gap-Fit analysis
• Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action
• Develop functional and technical specifications for delivering new and maintaining existing business applications.
• Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .
• Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client

Omnicuris Healthcare, India’s Largest and first of its kind Continuous Medical Education Platform(CME) is an Impact driven organisation which provides an online CME Platform for doctors to continuously stay updated on top of latest medical updates as well as earn mandatory cme credits from regulatory bodies. We are reshaping the way medical education is delivered in India. Having pioneered this concept in India with various state governments, medical associations, councils and medical institutes, Omnicuris provides a comprehensive online platform for a doctor that is credible, accessible and convenient to keep the busy doctors abreast of the latest advancements in medicine. In its short span since inception, Omnicuris enjoys a high reputation for its impactful work from medical institutes, medical associations, regulatory bodies and governments as being a coursera for doctors.

Find us on http://www.omnicuris.com/">www.omnicuris.com

• Creating buy-in for the product vision both internally and with key external partners
• Developing product positioning strategies
• Translating product strategy into detailed requirements and prototypes
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services
• Design and execute multiple A/B and multivariate tests to optimise conversion across different steps of the acquisition funnel from landing pages to conversion
• Analyse and track funnel performance
• use different analytics products to analyse and interpreting trends and provide actionable insights
• Produce meaningful Funnel KPI dashboards and deliver monthly, cross channel performance reports with actionable insights for product, marketing and business teams
• Determining the Digital journey of learners.

• Experience in shipping growth products or working in growth teams preferable
• Excellent problem solving skills with strong ability to break down problems and Strong analytical skills, comfort with handling data sets and deriving insights or building attribution models using the data
• Experience with analytics tools such as Google Analytics, Clevertap/ Mixpanel etc and experience of using MArketing Automation tools like, Webengage, Moengage etc
• Data oriented approach, a key eye for numbers, market insights and an appetite for business context and metrics
• Flawless communication skills, the ability to articulate and evangelize product vision, strategy priority and - Go to market plans- in a compelling manner
• Owner mentality; willingness to take initiatives, the accountability to dive closure 
• Tenacity and grit; the ability to hustle and get things done even over a stretch
• The ability to collaborate with cross functional teams yet the assertiveness and influence to rally people around - right- products  
• Former entrepreneurs if you have ever started up! we want to talk to you!
• prioritise based on ROI