Content Writer

ROLES AND RESPONSIBILITIES:

We are seeking a dynamic and entrepreneurial Strategy Team Member to drive the rapid scaling of our AI Operating System startup. This role is pivotal in shaping our go-to-market strategy, developing our proprietary Master Agent and App Catalogue (MAAC) offering, and creating compelling, intelligent content to establish our market leadership. The ideal candidate will be a strategic thinker with a bias for action, comfortable in a fast-paced environment, and passionate about the future of AI.

KEY RESPONSIBILITIES:

Startup Scaling and Strategic Planning-

• Develop and execute strategies to accelerate user acquisition, market penetration, and overall business growth.
• Conduct thorough competition benchmarking to identify market opportunities, threats, and best practices.
• Analyze data and market trends to inform strategic decisions and adjust scaling initiatives effectively.
• Collaborate with the leadership team to define key performance indicators (KPIs) and measure the success of strategic initiatives.

Master Agent and App Catalogue (MAAC) Development-

• Drive the strategy, development, and launch of the MAAC, our platform for master agents and integrated applications.
• Define the functionality, user experience, and value proposition of the catalogue, ensuring it meets the needs of developers and end-users.
• Bridge the gap between business objectives and technical teams (product, engineering) to ensure seamless execution and alignment of the MAAC with the core AI OS.
• Gather user feedback and iterate on the MAAC offering to optimize its effectiveness and adoption.

Smart Content Creation and Knowledge Sharing-

• Lead the creation of high-impact, intelligent content to drive engagement, educate the market, and build brand authority.
• Produce various content formats, including-
• Videos and Podcasts detailing use cases, industry insights, and company updates.
• A comprehensive Use Case Library showcasing practical applications of the AI OS.
• Competition Benchmarking reports and analyses.
• Utilize data and AI tools to inform content strategy and optimize content performance.
• Manage and curate a knowledge repository for internal and external stakeholders.

IDEAL CANDIDATE:

• 4+ years of Tech experience ( Product, Tech solution / Tech Consulting, Start Ups).
• Only Tier I colleges MBA passout.
• Having experience in Top Consulting firms.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

Mandatory Criteria

• Experience in running monthly payroll (PF, TDS, ESI, statutory filings).
• Hands-on with employee documentation — offer letters, contracts, and records maintenance.
• Proven ability to manage onboarding and offboarding smoothly with clear processes and checklists.
• Familiar with employee engagement and support in a remote-first environment.
• Knowledge of HR compliance, recordkeeping, and data accuracy.
• Capable of tracking key HR metrics — headcount, attrition, payroll cost, and simple OKR-based performance check-ins.
• Excellent communication and empathy when addressing employee queries.
• Organized and detail-oriented — ensures processes run consistently without leadership micromanagement.

If interested kindly share your updated resume at 82008 31681

Role and Responsibilities

1 The primary job of the incumbent is to detail and document all customer impacting processes.

2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production

3  Document all customer impacting processes.

4 Discuss with all stakeholders to lay out the processes for the organisation.

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5  Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

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7 Lead the UAT for Credit Card Management systems/ EUC systems.

8 Define and execute test cases for code and product changes pending implementation.

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9 Research transactional data to identify anomalies and facilitate process improvement efforts.

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10 Manage/ Control the overall process depository.

Qualifications and Education Requirements

 SKILLS required

·       Deep understanding of the Credit Card life cycle.

·       Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

·       2/3 years’ experience in a Credit Card Operations/ Service

·       Highly organized with strong communication, problem-solving, documentation, and presentation skills.

·       Bachelor’s degree preferred, but relevant years’ experience considered.

·       Experience with use case development and testing coordination.

·       Knowledge of process analysis and process efficiencies.

·       Proficiency in Microsoft Word and Excel.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

About Us:

Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Branch Manager to join our team and contribute to our mission of nurturing future leaders.

Job Description:

· The Manager is responsible for the sales for the month target, customer service, security and safety in accordance with the branch objectives.

· Develops new business, provides a superior level of customer service.

· The successful candidate will have a hands-on approach and will be committed to the expansion and success of the branch by implementing strategies that increase productivity and enable business achieve

· 85% Sales and 15% Operations

· Achieve the sales target in day & monthly basis

· Team handling

· Recording and Reporting to your higher official Head

Requirements:

• Minimum of 3 years of experience in Branch Manager, preferably in the education sector.
• Excellent verbal and written communication skills.
• Empathy and the ability to connect with students and parents.
• Understanding of the IIT, JEE, and NEET coaching industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for education and a commitment to the success of our students.
• The ability to handle branch responsibilities effectively.

• JAVA Microservices with AWS needed
• Provide solution architecture & design involving Cloud and DevOps
• Develop new microservices in a cloud-native way.
• Ensure the unit testing and code coverage are achieved as per the agreed percentage.
• Build reusable code and libraries for future use.
• Optimize application for maximum performance and scalability.
• Collaborate, and coordinate with team members and key stakeholders.
• Communicate effectively with different stakeholders.
• Ensure best practices & standards are followed during SDLC.
• Takes ownership of the whole solution from a technical perspective and ensures adherence to defined Architecture & Design.
• Ensures the latest technology standards, and guidelines are utilized for development.
• Performs consistent & adequate code reviews & feedback to the team.
• Training and induction of new resources on the projects.

Skills and Qualifications

• Deep understanding of OOPs and OOAD.
• Expert and hands-on in Java JEE and Spring framework, Spring Boot.
• Should have experience with RESTful web services and API standards.
• Should know various integration patterns in distributed environments.
• Working knowledge of microservice architecture and different design patterns.
• Hands-on in writing unit tests with Mockito and code coverage tools.
• Hands-on data modeling (Logical physical).
• Knowledge of RDBMS, SQL and any ORM framework (JPA, Hibernate etc.)
• Should know Event-driven and asynchronous programming using message broker.
• Should know about cloud IaaS, PaaS, SaaS and Serverless models of any cloud provider (AWS, Azure, GCP), preferably AWS.
• Knowledge of JavaScript frameworks like NodeJS (For the Backend) and Angular React (For Frontend) will be added advantage.
• Good to have DevOps related technologies like Container (Docker), Container Orchestrator (Kubernetes EKS)
• Excellent in communication

• Recruiting, training, monitoring and improving the performance of the team
• Engaging with lending partners to ensure timely process of loan applications
• Reviewing the team’s performance on a regular basis, then developing or replacing staff to have a consistently high performing team
• Managing customer escalations

• Any Graduation
• Should have experience in B2C tele sales management    
• Experience in the education loans vertical is a plus, but not mandatory
• Should be familiar with Excel, Google Sheets, etc. 
• Should be result-oriented and a have strong sense of ownership         
• Must have good communication skills