Overseas Education Counsellor

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Key Responsibilities:

• Keyword Research: Conduct thorough keyword research using SEO tools like Google Keyword Planner, SEMrush, and Ahrefs to identify target keywords for optimization.
• On-Page Optimization: Assist in optimizing web pages for SEO, including improving title tags, meta descriptions, headers, and internal linking.
• Content Optimization: Collaborate with the content team to optimize website content, blog posts, and landing pages to ensure they are search-engine friendly.
• Technical SEO Support: Assist in monitoring site performance and troubleshooting SEO-related issues like page speed, mobile-friendliness, and site architecture.
• SEO Audits: Conduct basic SEO audits and analyze websites for performance improvements, including broken links, duplicate content, and other technical factors.
• Competitor Analysis: Analyze competitor websites and their SEO strategies to uncover new opportunities for improvement.
• Link Building: Assist in identifying and reaching out for potential backlink opportunities to increase website authority.
• Reporting: Track SEO performance using Google Analytics, Google Search Console, and other tools to generate insights and monthly reports.
• Stay Updated: Keep up with the latest SEO trends, algorithm updates, and industry best practices to ensure our strategies are always up to date.

Position: MEAN / MERN Stack Developer

Location: Pune, India

Experience Required: 0+ Years

We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.

Role and Responsibilities:

• Collaborate with Designers, Product Managers for carving out the right front-end architecture.
• Develop web applications that are secure, reusable, modular, and scalable.
• Develop robust, modular, and testable code
• Optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.
• Work directly with UI/UX, Product, and Customer Success to help create impacting customer features as the product face of FlytBase.

Experience/Skills:

• Experience in building scalable and component-based UI architecture for the enterprise using Angular and/or any modern front-end framework.
• Strong coding experience in TypeScript, JavaScript, HTML, and CSS
• Implementing micro-frontends patterns using technology like NgRX, NgXS, and Web Components.
• Experience working in a complete Software Development life cycle involving analysis, technical design, development, testing, troubleshooting, maintenance, documentation and Agile Methodology
• Good understanding of REST APIs and Microservices. 
• Should have an understanding of how resources are organized and how applications should align based on the same.

Good to have:

• Hands-on experience working with server-side JavaScript frameworks like Express, etc. (based on Node.js) for building APIs.
• Building Micro-Frontend component-based architecture for standardized UI elements across a suite of products will be a plus.
• Experience in CI/CD, Testing, Security, and Code Quality processes for UI applications.

Compensation:

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced Startup culture
• Enthusiastic and approachable team
• Professional autonomy
• Company-wide sense of purpose
• Flexible work hours

Job Title: Mobile Application Developer -Flutter

Company: Fortmindz

Location: Kolkata

About Fortmindz:

Fortmindz is a cutting-edge software development company that specializes in delivering innovative and intuitive mobile applications. We are looking for a talented Flutter Developer to join our team and help build high-quality, visually appealing, and user-friendly mobile applications.

Responsibilities:

• Design and develop innovative mobile applications using Flutter and Dart programming language
• Collaborate with cross-functional teams to understand user requirements and translate them into technical specifications
• Implement UI/UX designs and develop custom widgets to enhance the overall user experience
• Debug and fix technical issues, ensuring the smooth functioning of the application
• Participate in code reviews and contribute to the development of best practices and coding standards
• Keep up-to-date with the latest technologies and advancements in the Flutter framework

Requirements:

• Bachelor's or Master's degree in Computer Science or a related field
• At least 2 years of experience in Flutter development
• Strong knowledge of Dart programming language and Flutter framework
• Strong knowledge of at least one state management tool such as bloc, provider or riverpod
• Should be able to implement RESTFull api's
• Experience with Agile software development methodologies
• Excellent problem-solving, analytical, and communication skills
• A passion for delivering high-quality and user-friendly mobile applications

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment
• Access to cutting-edge technologies and tools

If you are a talented Flutter Developer who is passionate about delivering high-quality mobile applications, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience.

Fortmindz is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role

As an iOS developer, primarily revolves around designing, developing, and maintaining

mobile applications for devices running Apple's iOS operating system, such as iPhones,

iPads, and iPod touches. you must be proficient in coding in Objective-C and Swift and

familiar with Cocoa Touch and other core technologies. The main tasks include developing

user interfaces and coding for functionalities.

Experience

 Should have 5+ years of hands-on experience in iOS development. Strong experience

in Objective C and Swift.

 Working knowledge of the general mobile orientation, architecture, trends, and

emerging technologies.

 Solid understanding of the full mobile application development life cycle.

 Must have good analytical, debugging, and problem-solving skills.

 Self-starter having the ability to independently acquire the knowledge required in

succeeding his job.

 Good communication skills. Should be able to discuss requirement for stake holders

like, Product Owner and other Business stakeholders.

 Proficient with Swift 4 above.

 Strong understanding of MVVM Architecture and should be able to demonstrate

working experience.

 Strong knowledge of Design patterns.

 Strong with Auto layout and Storyboard for proficient user interface creation.

 Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics

and Core Text.

 Experience with Online/Offline storage, threading, and performance tuning.

 Familiarity with RESTful APIs to connect iOS applications to back-end services.

 Knowledge of UX standards.

 Should have experience with Unit Testing - XCunit and UITesting- XCUI.

 Understanding of Apples design principles and interface guidelines.

 Review code, follow best practices for coding guidelines.

 Proficient with writing reusable code.

 Familiarity with cloud message APIs and push notifications, social media integration,

and integration of analytics

 Knack for benchmarking and optimization  Proficient understanding of code versioning tools (Git, Swift Package Manager,

Cocoa Pods)

 Familiarity with continuous integration

 Knowledge of Appstore Deployment process/norms

 Good knowledge of Certificate and Profile creations

 Good knowledge of distribution builds for testing over TestFlight or similar

distribution tools

• Designing, building, prototyping, developing and implementing single-page responsive web applications for our cloud platform.
• Involved in decision making for design and technical aspects for modular and component-based architectures.
• Developing application code, services, user interfaces, user experience and unit tests.
• Ensuring high performance and responsive applications with state-of-the-art user experience.
• Experimenting with new technologies and working with integrated web-applications.
• Collaborating and iterating with the Product Managers, UI/UX and Backend teams to define, design, build, extend products and features.

• You have previously worked for a minimum of 3 years in a technical environment contributing as a programmer.
• You have proven expertise in the JavaScript ecosystem and used frameworks like ReactJS, Vue. Preference would be given to reactjs.
• You have exposure to Golang, TypeScript, HTML5, CSS3, JavaScript, jQuery, MySQL and Firebase.
• You must have strong debugging and problem-solving skills.

Responsibilities:

• Developing and providing maintenance support for WordPress sites
• Migrating websites from other platforms to WordPress
• Integrating and setting up plugins like WPML, Yoast SEO, Elementor, WPBakery Page Builder Membership, etc.
• Optimizing page speed of WordPress sites
• Implementing SEO/CRO best practices in WordPress sites
• Transforming complex PSD layouts into pixel-perfect Responsive Wordpress websites.
• Creating responsive website designs
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high-quality work with a strong focus on detail
• Understands WP architecture and knows how to perform database and code optimization for WordPress
• Test, debug, analyze and fix application problems/issues.

Experience:

• Strong knowledge of WordPress Platform
• Expertise in HTML5, CSS3, JavaScript
• Proficiency in PHP/MYSQL and AJAX
• Minimum 2 years of experience in WordPress Development
• Understanding of W3C Web Standards/Semantics and Accessibility Guidelines
• Understanding of WordPress core functions and working concepts

Education:

Any Graduate in Any Specialization. Preferred Computer Science/IT Background.

Job Description :

Hiring for Staff Engineer (Back end) for a leading product based company at DLF IT Park, Chennai.

Skill Set :

- Strong Experience in any Programming language (Ruby, Go, Java, or other high-performance languages), Architecture, Design (HLD/LLD), Data structures, Algorithms, Hands-on Coding, Problem Solving, etc

- Experience in Web Technology is Must.

- Looking for candidates with good experience in product development.

- Candidates from product development companies will be preferred.

- Candidates willing to relocate/preferring Chennai can apply.

Responsibilities :

- Analyze and drive product requirements

- Architect and design product features for scale and maintainability

- Lead in the design, implementation, and deployment of successful systems and services

- Ensure the quality of architecture and design of systems

- Implement code with very high coverage of unit tests and component tests

- Perform design and code reviews

- Functionally decompose complex problems into simple, straight-forward solutions

- Fully and completely understand system interdependencies and limitations

- Possess expert knowledge in performance, security, scalability, architecture, and best practices

- Software development of high quality/availability core systems

- Cross-training peers and mentoring teammates

- Document HLD/LLD for easy knowledge sharing and future scaling

Must have :

- 8-12 years of experience designing, integrating and developing distributed applications in Ruby, Go, Java, or other high-performance languages

- Experience with cluster and container orchestration systems such as Docker, Mesos, Marathon, Salt or Kubernetes.

- Experience with Service design, systems engineering, API Design and versioning

- Understanding of Design Patterns, Serverless computing, cloud-first architecture, TDD, BDD, CI/CD, Integration Patterns

Good to have :

- Experience building distributed systems using Kafka. Strong grasp of fundamental concepts of Kafka, ZooKeeper and building producer and consumer applications using Kafka

- Familiarity writing and optimizing advanced SQL queries

- Good Linux/UNIX systems knowledge

- AWS compute and storage PaaS services. AWS certified solutions architect nice to have.

- Experience productionizing Machine Learning models

- Experience publishing technical papers in reputed conferences.