Content Writer

1.4+ years of software development experience

2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.

3. Hands-on with NATS for event-driven architecture and streaming.

4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.

5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.

6. Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.

7. Focus: Java, Python, Kubernetes, Cloud-native development

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

• Lead the end-to-end product lifecycle, from conceptualization to delivery, for next-gen AI solutions on our codeless platform
• Collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and roadmap.
• Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape in the AI and software industry.
• Prioritize features and enhancements based on business objectives, user feedback, and technical feasibility.
• Track and analyze key performance indicators (KPIs) to measure product success and iterate on strategies for continuous improvement.
• Act as a subject matter expert for the product, providing guidance and support to internal teams and external stakeholders.
• Assist in the identification and implementation of process improvements to optimize project delivery and efficiency.
• Communicate project progress, findings, and recommendations to stakeholders through reports, presentations, and meetings.
• Work closely with mentors and senior team members to enhance technical skills and knowledge in AI and software development.

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

Role: Application Architect

Job Description:

Key Responsibilities:

1. Understand requirements, functional and non-functional requirements, and devise end to end approach and strategy to modernizeapplications
2. Plan, Design, and develop architectures for highly available, scalable, and secure enterprise systems
3. Ideate and drive automation, lead PoVs point of view / PoCs Proof of concept/lead in the development of minimal viable product
4. Identify risks, and issues, and work on a mitigation plan
5. Able to review enterpriseapplicationportfolios and be able to provide application rationalization and modernization strategies
6. Provide functional and/or technical expertise to plan, analyze, define, and support the delivery of future functional and technical capabilities for anapplicationor group of applications.
7. Assist in facilitating impact assessment efforts and in producing and reviewing estimates for work requests.

Technical Experience:

1. Highly experienced withapplicationarchitecture capabilities with cloud-native architectures, microservices, and serverless architectures
2. Understanding of Domain-driven design, Event-drivearchitecture
3. Equipped with in-depth experience in developingapplicationswith either PHP/Python or databases such as PostgreSQL, MySQL, etc.

Professional Attributes:

1. Candidate should have good communication skills
2. Candidate should have good documentation and presentation skills
3. Candidate should be a team player and must be able to collaborate and network with different teams
4. Highly motivated and should work with minimum supervision and unclear requirements

Project Management

• Develop the integrated project plans to determine time frame, procedures for accomplishing projects
• Assess consolidated project plans for dependencies, gaps and continued business value
• Plan and manage project closure and/or transitions
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Conduct project reviews to recommend changes to project schedules or resource requirements
• Document and track project scope, changes, issues and risks that affect implementation
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Plan and manage testing cycle with customer

Customer Success

• 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
• Building management systems
• Security systems / cameras; sensors; beacons
• IOT implantation within campuses / buildings
• IT security systems – understanding of the way they work / get implemented
• Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

• Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

• Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

• At least 4 years of experience in IT Project Management role and 6 years total professional experience
• Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

• Strong stakeholder management skills to communicate across various departments and levels
• Strong time management skills, detailed and results-oriented
• Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
• Experience with agile and project management software like Jira
• Committed to the values of integrity, accountability, and customer centric

This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case. 

Reporting to: PMO Lead

Job Location: Delhi NCR / Jaipur / Chennai

Experience Required: 10+ years

What You’ll Do

• Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
• Strong experience on documentation – Confluence or similar tools.
• Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Addressing issues, flag risks and jointly determine mitigation approaches.
• Experience in implementing complex applications with multiple work-streams across geographically distributed teams (Onshore/Offshore model).
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Analyze, plan and develop requirements and standards in reference to scheduled projects

What You’ll Need

• Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Good listening skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
• Demonstrated understanding of Project Management processes, strategies and methods
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 

Good to have:

• PMP Certification / CSM Certification
• A background in hands-on software development
• A startup experience

We are an IT Services and Product Development company, headquartered in Bangalore, that develops ERPs, Mobile Apps, and Web-Apps for our clients and customers globally.

Our Engineering team is looking for a Sr. Full-Stack Engineer to join our base in Bangalore, KA. Your key role will be to lead architectural level discussions, define performance upgrades, undertake new initiatives to groom our engineering team and provide valuable insights on all levels. If you are a problem solver with a unique way of thinking from a technology POV, and a great team player, we have the right role for you.

A high level overview of what this role looks like:

Engineering – 50% of time: As a leader, you will be undertaking engineering tasks which are complex in nature and also work on big modules and define the architectural layouts, both on Application, API and Database level.

Problem Solver - 30% of time: Be a Problem Solver, help our Engineering team to come up with a new solution that makes our applications - scalable, high in performance, reliable, and secure. This includes having ability to drive engagement on Engineering and also from DevOps Point of View.

Training & Improvements – 20% of time: Groom our Engineering Team, provide training, valuable insights and knowledge transfers (KT)  based on your years of experience building apps, products and delivering projects and working with different clients and teams.

What you bring to the table:

• Experience in independently managing, End-to-End Implementation, Design and Development of IT Projects and Products (Apps and Web-Apps)
• Experience converting Business Cases to Technology case and Building Products from scratch
• Experience in Training team and grooming them, undertaking managerial tasks such as Quarterly Skills Meeting, and Profile Evaluation, GAP Analysis
• Experience in Providing inputs to Project Budgeting, Efforts Estimations (EE), Technology Decks,
• Experience in Writing Test Cases and Managing UAT and Deployment Cycle (Automation Testing)
• Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
• Interacting with the Technical/Engineering team to ensure Delivery and Implementation of the Software Solution/Projects
• Client Relationship Management, Excellent at English Speaking, and Written Communication
• Understanding of Change Management, Risk Management and Project Management
• Experience working with US Clients is a Must
• Experience and Exposure working with different projects and business models will be an advantage
• Understanding of Blockchain, Healthcare, HIPAA Compliances, RPA, Payments Services, DevOps will be an asset

Must have skills:

• Excellent Written and Oral Communication Skills and Etiquettes
• Excellent Presentation Skills
• Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients and ability to provide inputs to improving ODCs (Off-shore development centres)
• Experience dealing with Pressure and Meeting strict Project Deadlines
• Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
• Experience in handling Conflict and Resolution Management

Qualifications:

• 8 -12 years of overall experience
• Experience of working on Mobile & Web Applications (across Android & iOS)
• Strong understanding of Java & MERN/ MEAN stack - Angular/Node/React/ Vue
• Ability to create APIs in REST, and GraphQL understanding of JSON, XML, Websockets, SOAP, COBRA
• Good to have experience of Office 365 - SharePoint and ASP.Net
• Understanding of Database: MySQL, MongoDB, Oracle, PostGres
• Understanding of Project Management: Agile/Scrum, Waterfall both is fine
• Previous experience of working in FinTech, eCommerce, Enterprise Projects, C2C, B2C, B2B Apps will be an added advantage