Technical Writer

• Strong Customer Success Executive, preferably from B2B Product companies
• Mandatory (Experience 1): Must have 2+ YOE in a Customer Success / Support role in Tech-focused companies
• Mandatory (Experience 2): Must have worked on Customer Onboarding, Training, and engagement (end-to-end customer lifecycle management)
• Mandatory (Experience 3): Must have handled Customers queries across multiple channels - Email, Chat and call

Preferred

• Preferred (Company): B2B SaaS Product Company

Job Description

Who we are looking for:

A Senior consultant with proven technical and consultative experience, fluent Japanese language proficiency, and expected to be strong in both technical and interpersonal skills. A Senior Consultant must be a proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues. You will actively contribute to improving operational efficiency on projects and internal initiatives. Deliver timely engagements and work closely with Practice Directors to drive training and education, career development, performance development, and collaboration across the team. In line with Optiv’s commitment to quality, you will confirm that work is of the highest quality as per Optiv’s quality standards, by reviewing the work provided by other members.

How you’ll make an impact:

• Comfortably deliver solo-based work or act as "point" for complex projects

• Acts as technical escalation point to assist other consultants

• Lead in creation, development and delivery of custom security solutions

• Lead security and compliance program-related development and implementation efforts

• Design, implement and educate on specific security processes

• Effectively provide knowledge transfer and post-engagement support activities as necessary

• Excellent team communicator

• Mentor less experienced consultants

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations such as ISACA, ISC2 etc.

• Consistently complete administrative project tasks like time and expense entry, status reporting, and project completion reporting

• Support and occasionally lead practice related development efforts including training and awareness, performance development and cyber strategy accelerators

• Act as contributor in Optiv communities for solutions of focus.

Qualifications

• Bachelor's degree and related work experience

• Proven security architecture experience

• Strong knowledge of multiple security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance

• Strong understanding of networking (TCP/IP, OSI model), operating system fundamentals (Windows, UNIX, mainframe), security technologies (firewalls, IDS/IPS, etc.) and application programming/scripting languages (C, Java, Perl, Shell)

• Strong understanding of regulatory requirements and compliance issues affecting clients related to privacy and data protection, such as PCI DSS, GLBA, Basel II, EU Data Protection Directive, International Cross Border, and U.S. State Data Privacy Laws

• Expert knowledge of using Microsoft Office

• Ability to build relationships with and influence other functional areas

• Well-developed negotiation skills

• Ability to build consensus

• Solid business acumen and basic project management expertise.

• Ability to manage multiple tasks in parallel

• Willingness to travel to meet client needs.

Good-to-Have Criteria

• Professional certifications such as CISSP, CISM, CISA, CEH, or equivalent
• Exposure to cloud security platforms (AWS, Azure, GCP)
• Experience in data privacy & cross-border compliance projects
• Advanced skills in automation, scripting, or security orchestration
• Previous consulting experience with global clients
• Participation in professional associations (ISACA, ISC2, etc.)
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Mandatory Criteria:

• Need candidate having Fluent Japanese language proficiency.
• Need candidate from Cybersecurity companies Only.
• Certifications required by the candidate - (Either from given two) - ISO 27001 or CISSP
• Candidate should have experience in Security architecture & Consulting
• Candidate should have Strong expertise in networking, operating systems (Windows/UNIX/mainframe), firewalls, IDS/IPS
• Candidate should have Knowledge of scripting/programming languages (C, Java, Perl, Shell)
• Candidate should have Hands-on experience in vulnerability assessments, incident response, policy creation, governance
• Candidate should have Strong understanding of regulatory frameworks (PCI DSS, GLBA, Basel II, EU Data Protection, US State Privacy Laws)
• Candidate should have Excellent client-facing and stakeholder management skills
• Candidate should have Ability to mentor, lead projects, and work in diverse teams
• Candidate should be Willing to travel as per business/project requirements

What you need to have:

Required Candidate profile