Technical Content Lead

• Strong UX Design / Product Design profile
• Mandatory - Minimum 9+ YOE in UX / Product Design
• Mandatory - Strong portfolio of UX / Product Design works,
• Team handling of UX designers and project management
• Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)
• Mandatory - Should NOT have more than 12 Years of Total Experience

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Marketing Engineer: 

Number of Positions: 01                  

Education Required:  BE Mechanical, MBA Operation

Experience: 5Years & Above             

Salary: negotiate at the time of interview

Notice Period: Immediate joiner can be preferred

Background required for Manufacturing of Head Exchanger, pressure vessel & Heavy fabrication Industries.

 Job Description:

1. Build customer relations

2. Marketing and Business development

3. Negotiate contracts

4. Handling customer audits and visits

5. Submitting and negotiating tenders

6. Strong technical knowledge in the field

7. One point contact with customer

8. Project management - responsible for the project, right from receipt of PO to dispatch

9. Monitoring, coordinating, troubleshooting, giving appropriate solutions or bringing together people to arrive at a solution

Job Description-

Responsibilities:

* Work on real-world computer vision problems

* Write robust industry-grade algorithms

* Leverage OpenCV, Python and deep learning frameworks to train models.

* Use Deep Learning technologies such as Keras, Tensorflow, PyTorch etc.

* Develop integrations with various in-house or external microservices.

* Must have experience in deployment practices (Kubernetes, Docker, containerization, etc.) and model compression practices

* Research latest technologies and develop proof of concepts (POCs).

* Build and train state-of-the-art deep learning models to solve Computer Vision related problems, including, but not limited to:

* Segmentation

* Object Detection

* Classification

* Objects Tracking

* Visual Style Transfer

* Generative Adversarial Networks

* Work alongside other researchers and engineers to develop and deploy solutions for challenging real-world problems in the area of Computer Vision

* Develop and plan Computer Vision research projects, in the terms of scope of work including formal definition of research objectives and outcomes

* Provide specialized technical / scientific research to support the organization on different projects for existing and new technologies

Skills:

* Object Detection

* Computer Science

* Image Processing

* Computer Vision

* Deep Learning

* Artificial Intelligence (AI)

* Pattern Recognition

* Machine Learning

* Data Science

* Generative Adversarial Networks (GANs)

* Flask

* SQL

Company Overview: Welcome to Office Advisor – where technology meets the future of commercial real estate in India! With our advanced technology platform, we're simplifying the office search process, connecting businesses with their ideal workspace effortlessly. Join us as we redefine the future of workspace solutions at Office Advisor.

Position Overview: Our platform is poised to transform the way businesses discover their perfect office space in India, and as an Inventory Manager, you will be the custodian of this transformative experience. We're seeking a meticulous and dedicated individual to curate and maintain our inventory.  Your attention to detail and proactive approach will be instrumental in creating a smooth experience for our users.

Key Responsibilities:

• Forge strong relationships with developers and landowners, acting as the primary point of contact for inventory updates and new listings.
• Update the platform with accurate and comprehensive inventory listings, including relevant details such as location, amenities, and pricing.
• Coordinate with internal teams to ensure all inventory data is up-to-date and reflects real-time availability.
• Document transaction fees and confirm them with stakeholders, ensuring transparency and clarity in all dealings.
• Collaborate closely with the tech team to implement new features and functionalities that optimize inventory visibility and accessibility.
• Act as a liaison between developers and potential tenants, addressing any inquiries or concerns promptly and professionally.
• Continuously monitor market trends and competitor activity to identify new opportunities and improve our offerings.

Qualifications:

• Bachelor's degree in business administration, or a related field.
• Prior experience in real estate, property management, or a similar role is preferred.
• Strong communication and negotiation skills, with the ability to build and maintain relationships.
• Excellent organizational abilities and attention to detail.
• Proficiency in using technology platforms for data management and analysis.
• A proactive mindset with the ability to thrive in a dynamic, fast-paced environment.

Join us in shaping the future of commercial real estate in India and be part of a dynamic team dedicated to innovation and excellence. Apply now to embark on an exciting journey with Office Advisor!