Job responsibilities Engage with customers to understand their requirements in detail Develop and managed the scope of work within a project for large accounts Guide customers through the process of content onboarding and digitization Work with the customers to finalize software customization, hardware procurement, and deployment plans Connect with customer teams to define UI/UX/design of the software and content package Manage content onboarding process by coordinating with customer and internal teams Manage the content digitization project by working with all the teams involved Work with product, content, deployment, and procurement teams to ensure that account related task items are complete Track task items and follow-up with customer and internal teams Identify risk items for the project and ensure that mitigation measures are taken up Raise and track issues related to the project Define product review mechanism and ensure that teams are adhering to the defined quality standards Ensure that timelines are met and quality output is delivered Engage with the customer in product review process and obtain signoff on the final deliverable Preferred qualifications 1 to 3 years of prior work experience in ed-tech or e-learning or software services companies Key interface points Customer academic and IT teams, Product team, Content team, Delivery Manager Professional attributes Basic understanding of technology platforms Project management skills Knowledge in developing and administering resource plans and budgets. Strong verbal and written communication skills. Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Visio/Project. Full systems development lifecycle experience from requirements gathering through design, testing and deployment Personal attributes Possess a responsible attitude, tact, patience, and courtesy Ability to operate under pressure and deliver to demanding deadlines Achieve results through others Influence the teams involved to get the work done
We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!
Robolab training includes theoretical as well as hands on sessions on Robolab’s robots. The candidate must be extremely knowledgeable in field of Mechanical engineering and must possess deep technical aptitude. We expect the candidate to be an excellent communicator, able to explain complex subjects in a clear and interesting way. Roles and Responsibilities Prepare training material (presentations, worksheets, software tutorials etc.) Execute training sessions, workshops etc including hands on sessions Arrange for and conduct on-site training when needed (may require significant amount of travel) Determine overall effectiveness of programs and make improvements Additional Responsibility: When not occupied with training related activity, the candidate needs to support Robolab R&D activity. Perform a full lifecycle product development (design, develop, test prototypes and manufacture) Design systems and components that meet needs and requirements Requirements from the candidate B. E/B. Tech from Mechanical Engineering Preferably 1-3 years of experience Solid understanding of core concepts including Mechanics, Kinematics & Dynamics Working level expertise on 2D & 3D engineering design tools (AutoCAD, SolidWorks, ProE etc.) Outstanding communication skills and comfortable speaking to crowds Knowledge of modern training techniques and tools. Working knowledge in MS Office (especially PowerPoint) Technical writing skills Excellent organizational and time-management abilities Bonus points for: Proven experience as technical trainer Experience on product designing using SolidWorks Location: Pune office but will spend most of the time traveling to various clients.
Robolab Technologies Pvt Ltd aims to take technology to the masses and help the society to develop skills & intellectual capital in the field of Robotics and Automation. We have Robolabs established in 12+ engineering colleges and schools spread across 7 states. The learning and expansion curve has been magnificent since the day of our inception. We are looking for enthusiastic and capable talent to join our team to take this work to the next level. We are looking for following candidates: Robolab Trainer (Electrical and Electronics) Robolab training includes theoretical as well as hands on sessions/tutorials. The candidate must be extremely knowledgeable in field of Electrical and Electronics and must possess solid technical aptitude. Candidate must be an excellent communicator, able to explain complex concepts in a clear and interesting way. Roles and Responsibilities Prepare training material (presentations, worksheets, software tutorials etc.) Execute training sessions, workshops etc including hands on sessions Arrange for and conduct on-site training when needed (may require significant amount of travel) Determine overall effectiveness of programs and make improvements Additional Responsibility: When not occupied with training related activity, the candidate needs to support Robolab R&D activity. Requirements from the candidate M. Sc./B. E/B. Tech from Electronics and Communications Preferably 1-3 years of experience Working level expertise on AVR, Arduino, ARM and/or other embedded platforms. Knowledge of modern training techniques and tools. Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Bonus points for: Proven experience as technical trainer Experience on applications of embedded systems in Robotics applications Location :Pune. Might have to travel to client’s location.
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
Hi, We are looking to Hire a Technical Counsellor for our IT trainings. People with experience in similar domain and knowledge in networking and other IT courses preferred