Technical Consultant & Trainer

Duties and Responsibilities: Technical Consultant  Be able to achieve understanding of Seclore products and gain expertise  Responsible for technical implementation and upgrade of Seclore product  Responsible for handling technical conversations with client’s IT team  Responsible for understanding and learning the new concepts that customer will introduce you to  Understand the processes at customer end as far as technical implementation is concerned.  Understanding and documenting the customer infrastructure  Perform testing of new features before upgrading in the production environment  Handle multiple technical deployments at the same time with varying degrees of complexities  Work with the support and engineering team with assorted expertise  Multitasks and works well in a fast-paced environment  Train users in IT systems Trainer  Work with leadership and internal teams to understand requirements / expectations and objectives  Acquire knowledge on Seclore solutions, underlying technologies and market drivers in order to develop the appropriate training  Design course curriculum to meet training objectives for the targeted audiences  Develop training programs, selecting the appropriate training method to meet learning objectives and to suit the intended audience  Team up with the appropriate internal or external resources for production of self-paced training or video training  Produce and publish training schedules  Deliver training using the most appropriate training technique  As required, coordinate with subject matter experts to augment the delivery of training  Test participants on the knowledge that was imparted and share feedback with the appropriate leaders in the organization  Keep and report data on completed courses, absences, issues etc.  Observe and evaluate the effectiveness of training programs. Make improvements as necessary  Organize, facilitate forums of interaction, learning and action for the relevant audiences  Create domain and industry practice documents and share best practices within the organization Skills and Competencies Technical Consultant: Essential o Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation of Seclore product o Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters o Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy o Proactive thinking with “can do” attitude o A team player with excellent communication skills, both verbal and written o Analytical mind with problem-solving abilities o Customer service orientation  Preferred o Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10) o Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP o Knowledge of computer security procedures and protocol. o Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP Trainer:  Essential o Proven experience as trainer o Phenomenal communication, presentation and public speaking skills  Preferred o Understanding of effective teaching methodologies and tools o Willingness to keep abreast of new techniques in training